SolarWinds

Papertrail


4 / 5
3 reviews

Who Uses This Software?

Papertrail is a cloud-based log management tool built to serve DevOps teams of any size who need a real-time view of their aggregated logs for easy diagnosis, troubleshooting, and debugging.


Average Ratings

3 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $7.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SolarWinds
  • papertrailapp.com/
  • United States

About Papertrail

SolarWinds Papertrail is a cloud-hosted log management tool designed for faster troubleshooting of infrastructure and application issues. Papertrail lets you consolidate your logs across your environment in one place and track real-time activity to easily diagnose and fix problems. Features such as log aggregation, tail and search, and proactive alert notifications make Papertrail a frustration-free service providing full and instant visibility across all logs. Try it now-no strings attached.


Papertrail Features

  • Archiving
  • Audit Trails
  • Compliance Reporting
  • Consolidation
  • Data Visualization
  • Event Logs
  • Network Logs
  • Remediation
  • Syslogs
  • Thresholds
  • Web Logs

Papertrail Reviews Recently Reviewed!


Used papertrail to log and monitor user devices and app usage.

Mar 19, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Gave us the ability to monitor devices based on usernames, device ID's, app versions, iOS versions, etc. Easy SQL searching and parsing. Gain the ability to create different visualizations based on predefined metrics but also allows for some customization. See user logs immediately as ours were set to upload every 10 seconds.

Cons: Not very user friendly for new users. There's certainly a learning curve to get started. Depending on how your logging has been setup there can also be a lot of noise to sort through, making the overall experience cumbersome. Most of this is due to sheer volume of data being collected, which is a self imposed problem but it'd be nice to get more support regarding how to handle this or having built in tools to filter out duplicate data points. Users have the ability to setup predefined queries which helps cut down on some of unneeded data, but as mentioned there's a steep learning curve and not very much documentation to go off of.

Overall: We gain valuable insight into what our users and doing and experiencing by monitoring these logs. In certain situations where there's a live issues or outage, having live searchable data from our users is absolutely critical.

My only gripe with Papertrail is that it's incredibly powerful but IMHO should be more intuitive, or have better training material to assist users in unlocking its full potential. We have a team of three developers who are competent enough to get what they need out of Papertrail, but I worry they may be missing out on some benefits we weren't even aware existed.

Having software that you worry is too powerful for you to fully comprehend how your organization could benefit from it is a great problem to have though. Especially when it comes with an affordable price tag. This complaint is more about my own knowledge base and less of an issue with the software.

Nice log aggregator

Feb 08, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good price, overall good general functionality. Product performs well and was easy to setup.

Cons: The search functionality could be beefed up, they have a variety of options but based on the UI it isn't always obvious.

Overall: PaperTrail does the trick for log aggregation, it may not be quite as fully featured as others but the price makes up for it. For basic log aggregation it works well and has a decent search mechanism.

Recommendations to other buyers: Papertrail supports rsyslog so you can hook it into a variety of existing log collectors.

Useful, Very Insight ful tool, with erespect to Heroku APP

Jul 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good Insight on debug logs, and event monitoring, Provides high lithed view of the errors in the application.

Cons: Monitoring database events, there is scope for improvement on monitoring the database level events/logs/deadlocks.

Overall: Event logs, debug logs of application (Custom applications running on Heroku)