--- title: "ListenFirst Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ListenFirst Software - reviews, pricing plans, popular comparisons to other Social Media Analytics Tools products and more." source_url: "https://www.capterra.com/p/180069/ListenFirst/" page_type: "product" language: "en" --- # ListenFirst Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ListenFirst ## What is ListenFirst ? ListenFirst is the most comprehensive social media analytics solution. It's a single platform that combines earned, organic, and paid content. Users have easy access to campaign analysis across every social channel. This includes access to industry benchmarks for meaningful context and competitive rankings to get a glimpse of who's posts get the most views, shares, etc. ## What is ListenFirst used for? [Social Media Analytics Tools](https://www.capterra.com/social-media-analytics-tools-software/)[Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ListenFirst ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.listenfirstmedia.com&name=ListenFirst ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ListenFirst 4.6 (5) VS. [### BigSpy](https://www.capterra.com/p/203036/BigSpy/) [4.8 (2,485)](https://www.capterra.com/p/203036/BigSpy/reviews/) Starting Price Contact vendor Starting Price $9 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (5) Ease Of Use 4.7 (2,485) Value For Money 4.3 (4) Value For Money 4.6 (2,211) Customer Service 5.0 (5) Customer Service 4.7 (2,217) ## ListenFirst alternatives Highest Rated [BrandMentions](https://www.capterra.com/p/235227/BrandMentions/) [5.0 (63)](https://www.capterra.com/p/235227/BrandMentions/#reviews) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/235227/BrandMentions/) [Agorapulse](https://www.capterra.com/p/123971/Agorapulse/) [4.6 (713)](https://www.capterra.com/p/123971/Agorapulse/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/123971/Agorapulse/) [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) [4.4 (3,801)](https://www.capterra.com/p/121701/HootSuite/reviews/) Starting price $399.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/121701/HootSuite/) [Brand24](https://www.capterra.com/p/149054/Brand24/) [4.7 (255)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149054/Brand24/) [View all alternatives](https://www.capterra.com/p/180069/ListenFirst/alternatives/) ## FAQs about ListenFirst Overview ### What company size and specific industries is ListenFirst built for? ListenFirst is designed for brands of all sizes, especially mid-market and enterprise teams that manage social media at scale. It fits marketing-focused organizations across consumer-facing industries that need one platform for social data and insights to support campaign analysis, audience understanding, and return on social media investment. Features and Usability ### What are the key features of ListenFirst ? ListenFirst offers social listening, sentiment analysis, and trend analysis for monitoring conversations and topics. It also includes competitive analysis, competitor monitoring, and benchmarking, plus campaign analytics, impact measurement, and performance metrics. Additional features include audience targeting, influencer tracking, configurable alerts, customizable reports, and a dashboard. Getting Started and Support ### What training and onboarding options does ListenFirst offer? ListenFirst provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for learning features and reviewing setup steps as needed. Getting Started and Support ### What customer support options does ListenFirst offer? ListenFirst provides email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users several ways to find answers or contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 2,181 Social Media Analytics Tools reviews Capterra reviewers highlight these as the features buyers value most when choosing social media analytics tools: - **Calendar Management** (**51%** of reviewers rated this feature as critical) - **Social Media Integration** (**54%**) - **Content Management** (**42%**) ListenFirst includes **Content Management**, which helps teams organize and oversee social content in one place. However, it does not offer **Calendar Management** or **Social Media Integration**. Instead, it provides other features that reviewers also consider important, including **Post Scheduling** (**55%**), **Reporting/Analytics** (**42%**), and **Engagement Tracking** (**38%**). These features help businesses plan content timing, monitor campaign results, and track audience interactions, allowing teams to manage social performance with clearer visibility. Post Scheduling 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Schedules specific times for content to appear on social media platforms, blogs, websites etc. Reporting/Analytics 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Engagement Tracking 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Competitor Monitoring 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track activity of your competitors Campaign Analytics 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and interpret campaign performance metrics Customizable Reports 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Alter the layout and content of reports ListenFirst 22 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Benchmarking: Compare key metrics for the business against prominent players in the industry - Campaign Analytics: Track and interpret campaign performance metrics - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Competitor Monitoring: Track activity of your competitors - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Impact Measurement: Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups. - Influencer Tracking: Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion - Multi-Channel Data Collection: Collect information from multiple sources - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Post Scheduling: Schedules specific times for content to appear on social media platforms, blogs, websites etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Listening: Monitor social media sites for specific keywords - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance --- Get Advice We can help you find the software with the features you need. Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.3 (4) Basic $0.00 Value for money 4.3 (4) 4.3 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RC Robert C. Research Director Market Research ### "Ad Sales Research Analytics" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 15, 2022 Provide the value of our programs are among Social engagement Pros The brand tracking and Engagement scores for AMCN's programs vs. the competitive landscape Cons Affinity score reporting is confusing and could be better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Karla B. Integrated Marketing Director Publishing ### "ListenFirst Has Elevated Our Offerings & Partnerships " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2022 We've had a great experience with ListenFirst and its team who have been outstanding, making sure we are getting everything we need out of the platform. Pros ListenFirst gives us an in-depth look at not only our own social performance, but also a clear look at our competitors, clients and prospects. We're able to use the platform for both the pre- and post-sale phase, along with our own organic content, making it highly versatile and impactful for multiple teams. Cons It can be a little tricky to use and slightly overwhelming with all the features. Reasons for choosing ListenFirst ListenFirst was the most comprehensive tool we've seen and the client services team is unmatched. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Senior Social Media Analyst Entertainment ### "\[SENSITIVE CONTENT\] - Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 4, 2022 My overall experience with ListenFirst has been mostly good. Client Services is helpful and the platform offers a lot of useful capabilities Pros I like the content analysis, video analysis, and classic reporting features the most Cons Sentiment Analysis is a bit lacking and isn't as intuitive or robust as I'd like it to be Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CJ Chris J. Marketing Strategist Hospital & Health Care ### "I'd recommend ListenFirst 11/10 times! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2022 Love it. Love the support team. They make my job easier. Pros I like that you can compare response rate instead of engagement rate to take into consideration size of following. Cons It's a bit slow and the UI isn't up to par with other competitors. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 9, 2022 Happy to hear we are making your job easier. We are also investing in the UI and speed of the platform. It's an ongoing effort, but you will see big changes in 2022, if you haven't already! EA Emily A. Social Strategist Marketing and Advertising ### "ListenFirst has saved us countless hours of work" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 29, 2022 ListenFirst Pros ListenFirst gives us the most comprehensive view of our brands’ performance. The competitor and content tabs save hours of manual work for my team. Cons ListenFirst’s platform is not as user intuitive as it could be. Reasons for choosing ListenFirst ListenFirst gave us the most comprehensive view of our own brands, as well as our competitors. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 9, 2022 Thank you for the feedback, Emily. We know how valuable competitive data can be, and the ease of use is something we are tackling head on. You may have noticed some simplified UI features already this year. Navigation and metrics are two examples of where we've recently simplified things. And we're still going! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.