# ListenFirst Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ListenFirst Software - reviews, pricing plans, popular comparisons to other Social Media Analytics Tools products and more. Source: https://www.capterra.com/p/180069/ListenFirst --- # ListenFirst Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 9, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ListenFirst ## What is ListenFirst ? ListenFirst is the most comprehensive social media analytics solution. It's a single platform that combines earned, organic, and paid content. Users have easy access to campaign analysis across every social channel. This includes access to industry benchmarks for meaningful context and competitive rankings to get a glimpse of who's posts get the most views, shares, etc. ## What is ListenFirst used for? [Social Media Analytics Tools](https://www.capterra.com/social-media-analytics-tools-software/)[Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ListenFirst ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.listenfirstmedia.com&name=ListenFirst ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ListenFirst 4.6 (5) VS. [4.9 (111)](https://www.capterra.com/p/173036/YouScan/reviews/) Starting Price Contact vendor Starting Price $499 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (5) Ease Of Use 4.8 (111) Value For Money 4.3 (4) Value For Money 4.6 (104) Customer Service 5.0 (5) Customer Service 5.0 (109) ## ListenFirst alternatives [4.9 (159)](https://www.capterra.com/p/166130/Cloud-Campaign/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Vista Social](https://www.capterra.com/p/239366/Vista-Social/) [4.9 (890)](https://www.capterra.com/p/239366/Vista-Social/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/239366/Vista-Social/) [Vidtechy](https://www.capterra.com/p/265048/Vidtechy/) [4.9 (40)](https://www.capterra.com/p/265048/Vidtechy/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/265048/Vidtechy/) [View all alternatives](https://www.capterra.com/p/180069/ListenFirst/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Competitor Monitoring 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track activity of your competitors Engagement Tracking 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Campaign Analytics 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and interpret campaign performance metrics Customizable Reports 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Alter the layout and content of reports Multi-Channel Data Collection 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Collect information from multiple sources Performance Metrics 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. ListenFirst 22 features An @mention is a way to tag or notify a specific person about a message/post Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Compare key metrics for the business against prominent players in the industry Track and interpret campaign performance metrics Evaluating strengths and weaknesses of companies with the same target audience Track activity of your competitors Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Initiate interactions with customers by proactively starting conversations or providing informational content Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Tracks metrics that provide insight into how a user interacts with any interface or product Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups. Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion Collect information from multiple sources A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Schedules specific times for content to appear on social media platforms, blogs, websites etc. View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Monitor social media sites for specific keywords Review data from past periods to reveal recurring tendencies and predict future performance Get Advice We can help you find the software with the features you need. Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.3 (4) Basic $0.00 Value for money 4.3 (4) 4.3 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RC Robert C. Research Director Market Research ### "Ad Sales Research Analytics" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 15, 2022 Provide the value of our programs are among Social engagement Pros The brand tracking and Engagement scores for AMCN's programs vs. the competitive landscape Cons Affinity score reporting is confusing and could be better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Karla B. Integrated Marketing Director Publishing ### "ListenFirst Has Elevated Our Offerings & Partnerships " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2022 We've had a great experience with ListenFirst and its team who have been outstanding, making sure we are getting everything we need out of the platform. Pros ListenFirst gives us an in-depth look at not only our own social performance, but also a clear look at our competitors, clients and prospects. We're able to use the platform for both the pre- and post-sale phase, along with our own organic content, making it highly versatile and impactful for multiple teams. Cons It can be a little tricky to use and slightly overwhelming with all the features. Reasons for choosing ListenFirst ListenFirst was the most comprehensive tool we've seen and the client services team is unmatched. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Senior Social Media Analyst Entertainment ### "\[SENSITIVE CONTENT\] - Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 4, 2022 My overall experience with ListenFirst has been mostly good. Client Services is helpful and the platform offers a lot of useful capabilities Pros I like the content analysis, video analysis, and classic reporting features the most Cons Sentiment Analysis is a bit lacking and isn't as intuitive or robust as I'd like it to be Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CJ Chris J. Marketing Strategist Hospital & Health Care ### "I'd recommend ListenFirst 11/10 times! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2022 Love it. Love the support team. They make my job easier. Pros I like that you can compare response rate instead of engagement rate to take into consideration size of following. Cons It's a bit slow and the UI isn't up to par with other competitors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 9, 2022 Happy to hear we are making your job easier. We are also investing in the UI and speed of the platform. It's an ongoing effort, but you will see big changes in 2022, if you haven't already! EA Emily A. Social Strategist Marketing and Advertising ### "ListenFirst has saved us countless hours of work" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 29, 2022 ListenFirst Pros ListenFirst gives us the most comprehensive view of our brands’ performance. The competitor and content tabs save hours of manual work for my team. Cons ListenFirst’s platform is not as user intuitive as it could be. Reasons for choosing ListenFirst ListenFirst gave us the most comprehensive view of our own brands, as well as our competitors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 9, 2022 Thank you for the feedback, Emily. We know how valuable competitive data can be, and the ease of use is something we are tackling head on. You may have noticed some simplified UI features already this year. Navigation and metrics are two examples of where we've recently simplified things. And we're still going! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)