---
title: "KeyPay Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about KeyPay Software - reviews, pricing plans, popular comparisons to other Payroll products and more."
source_url: "https://www.capterra.com/p/180078/KeyPay/"
page_type: "product"
language: "en"
publication_date: "2026-10-19"
---

# 

 KeyPay Software Review 2026: Features, Integrations, Pros & Cons

Last updated on October 19, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

KeyPay

## What is KeyPay?

KeyPay is a cloud-based workforce management and payroll platform available in Australia, the UK, New Zealand, Singapore and Malaysia. KeyPay is a fully automated payroll solution, offering unparalleled time-saving benefits to businesses of all sizes. With automated payroll calculations, employee self-service, rostering, time and attendance, paperless employee onboarding and comprehensive mobile apps, KeyPay truly changes the way businesses work and pay.

## What is KeyPay used for?

[Payroll](https://www.capterra.com/payroll-software/)

Top alternative

Featured

Overall rating

Based on 26 user reviews

Reviews sentiment

Positive

92%

Neutral

0%

Negative

8%

Starting price

$4

Per User, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### KeyPay

4.4 (26)

VS.

[4.9 (4,319)](https://www.capterra.com/p/205015/Deel/reviews/)

Starting Price

$4

Per User, Per Month

Starting Price

$5

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (26)

Ease Of Use

4.8 (4,319)

Value For Money

4.5 (22)

Value For Money

4.7 (3,967)

Customer Service

3.9 (23)

Customer Service

4.7 (4,069)

## KeyPay alternatives

[4.3 (1,981)](https://www.capterra.com/p/86714/WebPay/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[4.8 (3,969)](https://www.capterra.com/p/116050/Patriot-Software/reviews/)

Starting price

$17.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (4,886)](https://www.capterra.com/p/172127/Rippling/reviews/)

Starting price

$8.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.3 (3,080)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/180078/KeyPay/alternatives/)

## FAQs about KeyPay

Overview

### Which roles and teams benefit most from KeyPay?

KeyPay is most used by payroll, HR, finance, and office administration teams managing employee pay, leave, timesheets, and compliance tasks. Payroll administrators and bookkeepers handle pay runs and reporting, while managers and business owners oversee workforce costs, approvals, and employee records across daily operations.

Answer based on 26 reviews

Overview

### What company size and specific industries is KeyPay built for?

KeyPay is designed for accountants, bookkeepers, and payroll providers serving businesses of all sizes that need payroll and workforce management support. It fits service firms handling payroll for a range of clients rather than a single industry, making it suitable for organizations with varied payroll needs.

Features and Usability

### What are the key features of KeyPay?

KeyPay includes payroll management, payroll reporting, and compensation management, along with time and attendance, time tracking, and timesheet management. It also offers employee self service, employee portal, approval process control, access controls/permissions, compliance management, tax compliance, and accounting integration, plus customizable reports and third-party integrations.

Pricing

### How much does it cost and what fees or limitations are included?

KeyPay starts at $4 per active employee per month for the Standard plan. The Plus plan costs $6 per active employee per month, and Partner pricing requires contacting sales. A free trial is available, and reviewers call it realistically priced and cost effective.

Answer based on 6 reviews

Integrations

### Which third-party tools and platforms does KeyPay integrate with?

KeyPay integrates with over 10 third-party tools and platforms, including accounting and payroll systems such as Xero, QuickBooks Online, FreshBooks, NetSuite, Odoo, and Zoho Books, plus workforce tools like Deputy, Tanda, and Wageloch. It also connects with Agrimaster, Saasu, Telleroo, TimeSite Pro, Lightspeed, Note It, and vSure.

Answer based on 3 reviews

Getting Started and Support

### What training and onboarding options does KeyPay offer?

KeyPay provides webinars, documentation, and videos to help teams get started. Webinars support live, guided learning, documentation offers written reference material for setup and feature review, and videos provide visual walkthroughs for self-paced learning.

Answer based on 2 reviews

Getting Started and Support

### What customer support options does KeyPay offer?

KeyPay provides Email/Help Desk, FAQ/Forum, and a Knowledge Base. Users say the help desk can respond quickly and with clear, respectful guidance, but some find the self-service resources limited and the replies too basic, sometimes pointing back to articles already checked.

Answer based on 3 reviews

## Features

AI summary

Based on 18,203 Payroll reviews

Capterra data shows that buyers of payroll software rank the following features as their top priorities:

-   **Payroll Management** (**59%** of reviewers rated this feature as critical)
-   **Direct Deposit** (**58%**)
-   **Payroll Reporting** (**51%**)

KeyPay includes **Payroll Management** and **Payroll Reporting**, so businesses can run payroll accurately and review payroll data for better oversight. However, it does not offer **Direct Deposit**. Instead, it provides other important payroll features that reviewers also rate highly, including **Tax Compliance** (**58%**) and **Time & Attendance** (**47%**), helping businesses stay aligned with tax requirements and track employee hours more effectively, while giving teams the tools to manage pay processes with greater control.

Payroll Management

3.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Manage employee salary processes, data, taxes, and records administration efficiently

Payroll Reporting

4.3 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more

Tax Compliance

4.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors

Self Service Portal

2.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

Access Controls/Permissions

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Multi-State

3.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Pay employees in multiple states with correct tax deduction amounts in each

KeyPay 34 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Accounting Integration: Integrate with a third-party accounting system
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Approval Process Control: Manage the process of evaluating documents or requests submitted for approval
- Attendance Management: Manage attendance for classes, shifts, meetings, or events
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Customizable Reports: Alter the layout and content of reports
- Data Import/Export: Import and export data to and from software applications
- Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities
- Employee Profiles: Centralized storage for employee data, records, and performance metrics
- Employee Self Service: Gateway through which employees can access the system
- Expense Tracking: Monitor and record expenses such as purchases or charges incurred
- Multi-Country: Pay employees in multiple countries using correct currencies and correct tax deduction amounts
- Multi-State: Pay employees in multiple states with correct tax deduction amounts in each
- Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently
- Payroll Outsourcing: Delegate payroll processing to third party vendors
- Payroll Reporting: View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Tax Compliance: Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Time & Attendance: Track and manage employee's work hours to improve payroll accuracy
- Time Tracking: Measure and track time including hours worked and paid time off (PTO)
- Timesheet Management: Track the amount of time spent on a job or task
- Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time
- Wage Garnishment: Automatically subtract garnishments from wages
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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Features

4.3 (26)

4.3

Based on 26 reviews

## Pricing

Value for money

4.5 (22)

Free Trial

[View pricing plan details](https://www.capterra.com/p/180078/KeyPay/pricing/)

Standard

$4.00

Per User,Per Month

It includes:

-   Accelerated Employee Onboarding
-   Access to All Your Data
-   Customisable Payroll
-   Employee Self Service
-   Leave Management
-   Reporting
-   Timesheets
-   Unlimited Number of Staff
-   Workzone Mobile App

Plus

$6.00

Per User,Per Month

It includes:

-   Accelerated Employee Onboarding
-   Access to All Your Data
-   Award Interpretation
-   Customisable Payroll
-   Employee Self Service
-   Leave Management
-   Pay Conditions Engine
-   Reporting
-   Rostering
-   Time & Attendance Kiosk
-   Timesheets
-   Unlimited Number of Staff
-   Workzone Mobile App

Partner

Contact Vendor for Pricing

It includes:

-   Accelerated Employee Onboarding
-   Access to All Your Data
-   Award Interpretation
-   Custom Branding
-   Customisable Payroll
-   Employee Self Service
-   Leave Management
-   Partner Dashboard
-   Partner Pricing
-   Pay Conditions Engine
-   Reporting
-   Rostering
-   Second Level Technical Support
-   Time & Attendance Kiosk
-   Timesheets
-   Unlimited Number of Staff
-   Workzone Mobile App

Value for money

4.5 (22)

4.5

Based on 22 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[

Xero](https://www.capterra.com/p/120109/Xero/)[

NetSuite](https://www.capterra.com/p/135757/NetSuite/)[

Deputy](https://www.capterra.com/p/167811/Deputy/)[

Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/)[

Wageloch](https://www.capterra.com/p/196911/WageLoch/)[

Lightspeed](https://www.capterra.com/p/233553/Lightspeed/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.9 (23)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.9 (23)

3.9

Based on 23 reviews

## User reviews

Overall rating

4.4

Based on 26 reviews

Filter by rating

Counts reflect reviews available in this feed.

5(15)

4(9)

3(0)

2(1)

1(1)

Mentioned topic

Recent reviews first, then most helpful

RE

Reviewer

HR Manager

Used the software for: 1-3 years

### "KeyPay - Fantastic product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

October 1, 2019

Pros

You can try the system before you buy! Since implementing KeyPay, the time and attendance app Clock Me In gives visibility of timesheets allowing the HR and payroll team – and supervisors – to see time worked by employees and whether staff may have forgotten to clock in or out. Eliminating the need to check data and chase staff, payroll went from being a day long process a week to a couple of hours. What’s more, staff no longer have to use physical fob keys, so there is no risk of loss or costs for replacing any hardware, which was previously a growing expense.

Cons

The rostering system does not suit our business roles and patterns which means we can't make the most of having an in built rostering system! The Clock Me In app not being able to operate or store data if tablet goes offline. Ongoing support - not being able to pick up the phone and explain a query to someone but having to put it into words via email.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Human Resources & Payroll Manager

Used the software for: 1-3 years

### "Too easy!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 4, 2019

The payroll processing is much more efficient and streamlined since using KeyPay.

Pros

KeyPay honestly makes processing payroll a breeze... It's the most easy to use, streamlined system I've had the pleasure of using. The built in Award interpreter is fantastic!!

Cons

There have been a few functions that haven't worked as expected, but once raised with the team, they are fixed or added to the development list for improvement.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Owner

Used the software for: 3-5 years

### "KeyPay within Quickbooks online"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

1/10

October 21, 2024

Through Quickbooks, not that great abd very poor service

Pros

.as a stand alon it is ok to have built in award

Cons

Worst thing they have done is transferring service to Quickbooks online They are inexperienced, tickets take months to resolve and not fully resolved Me personally If Quickbooks and employment Hero insists of having integrated payroll within Quickbooks I will have to find a complete alternative as it is not efficient way to run a business Luis it is not cheap as well

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Finance Co-ordinator

Used the software for: Less than 1 year

### "Location/Divisional reporting"

5.0

October 4, 2019

Ability to upload timesheets from HR system and allocate directly to locations

Pros

Our employees work across different locations. We are able to capture the wages costs per location by creating location cost centres which are linked to our GL software

Cons

Would like some better reporting options or data extracts

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

HR Advisor

Used the software for: Less than 1 year

### "Excellent, well-priced product, mediocre ongoing support "

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

7/10

September 17, 2019

Overall, KeyPay is an excellent payroll solution for our business, it has taken us from quite an analogue system (MYOB) to a self-serving, paperless, modern system that our employees are loving using.

Pros

The customer experience during the purchasing and setup of Key Pay was second-to-none. The free trial period is an excellent way to use the product before making a decision to go with the new software. I experienced absolutely no pressure to purchase during the trial period and had nothing but support from my Account Manager. At the end of the trial period, I was still yet to make a decision with which payroll software I would be going ahead with (I was trialing 2 at a time). The deciding factor for me was the customer experience I received from KeyPay in that my Account Manager emailed to advise she would extend my free trial period and that I could reach out at any time with questions. Still no pressure to purchase! The other company I was trialing sent me an invoice immediately following the trial period which was payable within 7 days, and no follow up from an Account Manager.

Cons

Unfortunately I haven't experienced the same level of outstanding support since going live with Key Pay. The Payroll Support resources are a great tool for helping to navigate using the software, however these resources are limited in their information and don't provide whole answers. I will only ever reach out to the support team if I am unable to find an answer on their support page, and I will let them know this when I reach out, that I wasn't able to find the information I was looking for. Majority of the time, I get a very basic response to my question and a link to the Support page where I have just come from! It is like they're not even reading my query.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Health Service manager

Used the software for: Less than 1 year

### "Keypay review "

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

3/10

August 2, 2023

Frustrating. We just got onboard with Keypay and the staff adjusted to using Workzone, when KeyPay changed the app and ceased workzone. Which meant staff had to get used to SWAG , which didn't work for many staff until we worked out that they had to uninstall it, disable their biometric access functions on their phones, then reinstall it. It still doesn't work for a few staff and there's no assistance to fix it.

Pros

The interface is user friendly and the leave calendar is clear.

Cons

When our staff put in their travel kilometers they have to use the timesheets function. Which means having to approve about an additional 200 timesheets every fortnight. Plus using timesheets is misleading in that they are not actually timesheets but travel exenses. And then we have to use the expenses function for other travel expenses such as tolls and parking. Plus when you go to approve leave you can't access the leave calendar on the same page.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Practice Management Consultant

Used the software for: 3-5 years

### "Makes payroll bearable..."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 4, 2019

Every time I have a tricky question, I log a comment and I always hear back quickly from the help desk. They never talk down to me or expect me to know more than I do. They know their software and payroll extremely well. I have moved every single client of mine onto Keypay so having to know a single payroll system across many different clients means that I know a lot more of Keypay's extensive functionality.

Pros

Keypay makes a serious and complex task much easier to understand and to execute. I know all my clients are up to date and compliant with ATO and super regulations. It is totally cloud-based so I can run or check payroll from anywhere in the world (which sounds a lot more exciting than it is). And it is so realistically priced!

Cons

it doesn't yet have the Legal Services Award in it, but I know that pretty well myself anyway so I don't need Keypay to manage it for me.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Owner

Used the software for: Less than 1 year

### "On time tracking "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

November 28, 2022

Overwall experience meets very good whit price and functinalaty. I could recomenned this my friends.

Pros

One time tracking has been wery useful And we are more effcant than ewer.

Cons

Linux not supported. Or I cant use it on my Linux laptop so little minua for that.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Principal

Used the software for: 3-5 years

### "Full Featured Payroll Software"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 9, 2019

Ease of STP set up and lodgement. Payment of super is also very easy.

Pros

Full featured and customisable payroll software. Most of the standard features (once you become familiar with product) are easy to use.

Cons

Not being able to ring support. Email response is very quick though. I remember the pain when I first started using it. As it is so full featured, it was a bit overwhelming. I wish there was an introductory class room training course that I could have attended. Would have happily paid for it. I still wish there was a pathway of recommended support notes as I would like my staff who are new to the product to go through a training regime.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

BAS Agent & Farmer

Used the software for: Less than 1 year

### "Keypay"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 4, 2019

Pretty good really, just some of the reporting/printing issues need sorting

Pros

keypay is easy to use, relatively easy to setup.

Cons

inability to print directly from the screen. this is a pain. particularly when working with remote clients that aren't good with computers. having to direct them over the phone to where they might have saved the reports to then print them is annoying. I dont like that the audit report is 7 pages long for one employee? I would also like access to a report that lists each payrun for the year per employee with totals for that employee for the year (not a report that lists all employees in each payrun). This report for each employee may be available but I haven't been able to find it yet?

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/180078/KeyPay/reviews/)

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Popular comparisons

[Deel vs KeyPay](https://www.capterra.com/compare/180078-205015/KeyPay-vs-Deel)