# Boulevard Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Boulevard the right Medical Spa solution for you? Explore 367 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180087/Boulevard/reviews --- Boulevard 4.6 (367) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Boulevard Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Intuitive and user-friendly interface 93% positive reviews out of 126 Most reviewers report ease of use is high, with a straightforward layout and simple navigation for daily tasks. Recurring glitches and operational disruptions 62% negative reviews out of 39 Some reviewers describe bugs and issues as periodic glitches, occasional crashes, and lag that disrupt workflow and reliability. George H Owner, 2 - 10 employees. "The software looked promising during the initial Zoom demos, but once we started using it daily, we experienced several major operational problems." Responsive and knowledgeable support team 96% positive reviews out of 90 Most reviewers describe customer support as prompt, helpful, and consistently available for troubleshooting and guidance. Twyla P Business Development Manager, 2 - 10 employees. "My favorite thing is the customer service, we've had barely any issues since we began using Boulevard, but the couple times they didn't beat us to the punch notifying us of issues, we had answers within MINUTES of reaching out." Streamlined onboarding and training resources 96% positive reviews out of 27 Most reviewers indicate training and learning curve is smooth, with accessible tutorials and effective onboarding tools. ## Showing most helpful reviews Showing 1-25 of 367 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Corinne 'Queenie' D. Practice Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Yes! BLVD is the platform for your practice!" August 2, 2025 5.0 I hate technology but LOVE Blvd. I do consistently recommend this to practices and will continue to- far superior to any program available. Pros There is no single "perfect" platform, but BLVD is as close as it gets! Marketing, POS, online scheduling, patient communications, reports, and immediate access to customer support (real people!). The efficiency and simplicity of this user-friendly platform is truly worth it's weight in gold. BLVD also listens to their customers - open to improvements and making constant upgrades to their program. Cons There are 2 things I'd like to see: The automated text for review to stop after the patient leaves one. And I'd love for them to manage phones (as well as text)! Review Source LS Leith S. Salon Manager Cosmetics Used the software for: 2+ years ### "We love Boulevard! " November 5, 2025 5.0 Our experience with Boulevard has been amazing from the start. They had a team help us import all of our data and appointments from our old booking software which was very helpful, and it’s been smooth sailing ever since we started using it. It’s made managing our appointments so much easier, and our clients love it too! Pros Switching to boulevard was the best decision we’ve made for our business! The UX is intuitive and seamless, managing and booking appointments is so easy, and the support staff is incredibly helpful! It is also great to have payment processing integrated into our booking system. We love the texting feature as well. Cons We honestly don’t have any real cons, we have been extremely happy with it since we switched over and have no complaints! They are happy to take requests on new features you’d like to see added which is nice. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Boulevard It seemed like a much more thought out product and had lots of small details that vagaro did not Switched from [Inspire](https://www.capterra.com/p/195805/STX-Software/) Inspire/STX constantly had issues and their support staff was not very helpful Review Source Response from Boulevard Labs November 6, 2025 Leith, thank you for leaving a review and we are thrilled to hear you're getting so much benefit from Boulevard in your business! JW John W. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "It has potential but it isn't there yet" May 13, 2025 3.0 So far it has been a struggle to get basic things done. They told me that the transition from A/R to their platform would be fairly flawless, yet I have had multiple issues and still trying to resolve them after a couple of months. The app has potential but if they don't listen to their users and make adjustments that are vital in a business then they won't ever get to 5 stars. Pros The look and functionality is better that A/R where I was. Most of it makes more sense as far as location of things within the platform Cons Inventory tracking is not the best for clinics that use medications like GLP-1s. You can't input quantities in decimals so there really is no way to keep up with inventory levels. I tried work around like adding 2 zeros to quantities and then I learn that the app has quantity restrictions where I can't input bigger numbers. Also, support could be better. For things that should take a few minutes to resolve you have to spend long periods of time just to get them to resolve something that should have taken a minute with a quick adjustment. I am an IT person myself with the military so I am more aware of these things. They should add a phone number that people can call for faster interactions. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) They said it would be an easy transition and sold me on all the other features it has. But so far it has been a pain Review Source Response from Boulevard Labs July 10, 2025 Hi John, thank you for taking the time to leave a thoughtful review. We’re happy you’re enjoying higher functionality than your previous platform, and we’ve passed on your constructive comments to our product team. We take all reviews seriously and pride ourselves on constantly improving our platform, adding features and supporting our customers relentlessly. Feel free to log your feedback into UserVoice from within the Boulevard platform anytime! Also, our support team is always available to help out. They’re easy to find using the help chat in your dashboard. MA Mandy A. Business Administrator Medical Practice Used the software for: 1-2 years ### "Boulevard is excellent!" November 7, 2025 5.0 Boulevard is definitely a highly recommended business platform and I would recommend it to nearly everyone looking into getting a great user-friendly, customer supported, all-in-one platform for their business! Pros Boulevard has been a wonderful online platform for our medical aesthetics company! It is user friendly, the features it offers are exceptional compared to many other platforms, the appointment scheduling & management has been so easy, payment processing is easy, and the customer services has been exceptional at communicating with us when needed! Cons Boulevard has just a few minor cons about it, there isn't a way to communicate between other staff members as other platforms allow, and certain discounts and memberships that we would like to have aren't available (at this time), but they can be put in the "suggestions" cue and might be available for use one day if enough customers are in agreeance on certain needs/wants! Switched from [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/) We moved locations and needed a more medical aesthetic style tailored platform and Boulevard was an excellent find! Review Source Response from Boulevard Labs November 10, 2025 Mandy, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! JE Jacquin E. Family Nurse Practitioner and Owner Medical Practice Used the software for: 1-2 years ### "Great Value and Easy to use" November 5, 2025 4.0 great overall experience with system, form building, organization, team management and flexibility. Reports are bad. Pros Overall the product is great! There are very few outages, it is easy to use, and they have a very responsive customer service team. Cons The reports are so very very bad. please look at Square Report structure and fix your reporting. Or have a CPA or Bookkeeper give you advice on what business owners really need on the reports. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Boulevard price was competitive, forms and ease of use for staff was better. Overall the sales team made a difference too Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) We needed forms and mobile check in to help alleviate strain on front desk/reception Review Source Response from Boulevard Labs November 6, 2025 Hi Jacquin, thank you for taking the time to leave a review about Boulevard! We are happy to hear that you are getting value out of the product, and we will pass on your input on the reporting to our product team. Really appreciate your feedback! AB Ashley B. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "A Modern Med Spa Tool" December 20, 2025 5.0 Easy and breezy, Boulevard has been a great tool for modernizing our business. I like the help chat feature and love that they often update and make changes throughout the year Pros Boulevard shines beyond other services because of its sleek design and modern menu that makes finding most things a breeze Cons The biggest struggles are reporting - it’s too difficult to find kpis and is time consuming to switch between locations etc. - and the lack of added features like advanced marketing options or AI integration… other issues are so minimal not even worth mentioning Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing Boulevard Combination of features and ability to report customize Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Too outdated and not enough features like apple pay Review Source Response from Boulevard Labs April 23, 2026 Hi Ashley, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! JD Johna D. Director of Operations Medical Practice Used the software for: 6-12 months ### "Boulevard User Support " November 10, 2025 5.0 Great experience so far! I’ve worked with boulevard for 2 different practices and both were pretty seamless. The support staff is great and the communication turn around time is efficient. Pros It is a very easy system to use and the chat is helpful as well. I really liked the academy trainings and the links to trainings included also. Cons There is no easy option to quickly check a price for a guest. It seems like a multi step process to look at pricing. Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Cost, service and efficiency were the main priorities Review Source Response from Boulevard Labs April 23, 2026 Hi Johna, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! MV Maggie V. Owner.Founder Alternative Medicine Used the software for: Less than 6 months ### "Great Client Interface! Modern system with many features. " November 10, 2025 5.0 Overall experience with Boulevard has been fantastic. Customer service is great. Our liaison is always very helpful in getting things answered. The software has really made our clients happy and in turn, made us a thriving business. Just wish on the back end, they'd hurry up with updates :) Pros I like most that Boulevard keeps the client in mind with their software. It's extremely easy to book as a client which has in turn landed us way more conversions than ever before. Cons What I like least is the speed of updates and requests. Boulevard could be so much more for so many people, our business included, but it falls flat on the updates. It seems like it takes months to just get one update and it's just not useful or will be something minor. They have an amazing user face for the client, just need to help us businesses that are looking for more. We are willing to wait a bit for these updates, but at some point they may cause us to look elsewhere. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Very difficult for our clients to make appointments Review Source Response from Boulevard Labs April 23, 2026 Maggie, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! JM Jill M. Owner and Practice Manager Medical Practice Used the software for: 6-12 months ### "Highly recommend! Best practice management software out there!" November 6, 2025 5.0 From the sales department to onboarding and on going support they have been amazing. I am so happy we switched just wish we did it sooner. Pros I love the ease of online scheduling, the modern look and feel of the system, tracking prepaid services, memberships, and the detailed reports. We love being able to market to our patients using the same system as well. This system covers it all! Cons Charting needs to be more detailed when trying to mark up the face images and I would love to have a grid system for patient photos. Alternatives considered [Symplast](https://www.capterra.com/p/178244/Symplast/) Reason for choosing Boulevard modern look and feel, user friendly, online booking, reports Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) lack of features, no online scheduling, memberships Review Source Response from Boulevard Labs November 10, 2025 Hi Jill, we appreciate your detailed feedback and we are happy to hear you are getting value out of Boulevard. We will pass your input about charting to our product team as well. Thanks again for taking the time to leave a review! MG Mallory G. Crnp Medical Practice Used the software for: 1-2 years ### "Boulevard is Good" November 10, 2025 4.0 Overall I like it. 8/10. Better than my old system for sure. Would still recommend. I did try to refer a friend but she was turned down because she was told her business was too small. Pros Ease of scheduling is great. Online scheduling and memberships have been a game changer for us. Notifications are very accurate and timely. Cons Reports. I have a hard time finding specific reports at times. But overall I still like Boulevard. Sometimes I have issues but I can usually resolve them with chat. Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) It was very “old” and not up to date for what I needed it for. Review Source Response from Boulevard Labs April 23, 2026 Hi Mallory, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! SK Stephanie K. Owner Medical Director Medical Practice Used the software for: 2+ years ### "Wasn’t sure about Boulevard at first… but I LOVE it now!!!" March 11, 2025 5.0 I have had boulevard for 3 years. At first I was unsure if I made the right choice switching from Square. However, over the past few years Boulevard has improved so much and I am so impressed by how they really listen to what we want and need and are constantly making things easier and better. It really is geared for MedSpas which is super important! Pros It is very user friendly. There are a lot of different add ons like text marketing and email marketing that I love! They just introduced packages and memberships which is great! Cons It is difficult to refund people their booking deposit if they cancel their appointment. I wish it automatically refunded it to them when they cancel. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[Cerbo](https://www.capterra.com/p/211395/Cerbo/) Reason for choosing Boulevard We actually switched to PatientNow because we use RXPhoto for our charting and I thought it would be easier to have it all together. I never made the full transition over to PatientNow because it was SO hard to use and i just like Boulevard so much better!! Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square wasn’t MedSpa specific and Boulevard was. Review Source AP Anne P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "An Excellent Partnership " March 17, 2025 4.0 I would have given BLVD a 4.5 if the scale had allowed. It has been an excellent experience and our multi-location salon group can be outside of the norm for many software providers. Pros The people are extremely helpful and want to feel like a true partner. Very timely resolutions to problems. Easy to get in touch with someone who can help. Onboarding 3 years ago was a pain (it always is) but our specialist was superb and made it much less so. Cons We are on the East Coast and they are on the West so sometimes our hours don’t line up. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing Boulevard The people mostly, as they were very responsive and made adaptations for us Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Needed a more sophisticated product which could handle a multi location salon group Review Source LS Lindsay S. Owner and Esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Best investment for building revenue on a daily basis!" April 14, 2025 5.0 From start to finish it’s been a great experience, I love that when there’s a feature missing or needing tweaking it’s listened to and addressed in a fast manner! Pros Easiness for client booking, especially add-ons! It has helped our revenue increase substantially! Cons I don’t like that there’s not a better mobile checkout experience, sometimes we have to use square in a pinch because of that. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody is the worst to be honest, and I wanted something spa specific! Review Source RB Rachel B. Owner Consumer Services Used the software for: 1-2 years ### "WE STAN BOULEVARD " May 6, 2025 5.0 The customer service and thoughtfulness of the company come through. There were definitely industry people involved in this and I think that shines through! Pros The personal touches. Clients being able put their pronouns in or requesting a quiet appointment. We also love all of the reports and marketing tools! Cons The add ons don’t always move when ti adjust the appointments. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) We needed something more detailed and thorough. Review Source Response from Boulevard Labs June 3, 2025 Thank you for your review, Rachel! We're happy that you're happy. AJ Alex J. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "BLVD is the best! " November 6, 2024 5.0 LOVE Blvd. It’s been a game changer for our business when it comes to marketing and client experience. Pros Very user friendly and love the marketing options to reach out to clients! Cons The differences between the app and desktop sight. Would love to be able to text clients from the app and see ALL appointments and client details from the app. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker just wasn’t cutting it anymore. Blvd. had way more technology and capabilities for not much more/month Review Source TM Tonii M. Operations Manager Medical Practice Used the software for: 1-2 years ### "Love BLVD!" November 11, 2024 5.0 BLVD has been great to work with. The system is easy, and the academy is very helpful when hiring new staff and having them learn the system. Pros Super user friendly. Always updating to their system. The academy and help chat are excellent for learning the system as well. Cons Could improve/add some features. Although BLVD is always working on adding updates, there is still a few key things that would be even more helpful. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Hated AR. It was outdated and not user friendly. Review Source AM April M. Esthetician Retail Used the software for: 6-12 months ### "review for app" November 9, 2024 5.0 I would say that my experience has been alright so far Pros How you can save info on clients profile Cons Having to cancel a whole appointment just to add another service to the profile Review Source TB Taylor B. Salon Coordinator Cosmetics Used the software for: 6-12 months ### "Thank You Boulevard" November 6, 2024 5.0 The best decision we've made for our business in a LONG time! Pros The consistent customer service. No matter who helped you, you always received someone who was committed to solving your problem. Cons Not being able to have phone support was an adjustment but the chat and zooms are awesome to use. Just a different pace. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Because of the horrible customer service and lack of support. Review Source PA Patricia A. APRN Cosmetics Used the software for: Less than 6 months ### "Super happy with this EMR system " November 9, 2024 5.0 Great! Customer service is quick and efficient. System is easy to use! Pros Very client friendly and provider friendly! Cons I don’t like that I have to do a service add on for every injectable service at checkout. Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Outdated system, not client friendly. Not appealing. Several glitches. Review Source MB Marisa B. Advanced Aesthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "10 out of 10" November 3, 2025 5.0 Great experience, easy to use and I am always recommending Boulevard to any business to give it a try. Pros Very user friendly on both sides and super easy to learn the system. They also are constantly making updates to the system to make things more user friendly. Cons There is not anything with Boulevard that comes to mind that I don't like and if there is every something less user friendly or something that doesn't make sense they always are making improvements. Review Source Response from Boulevard Labs November 6, 2025 Thank you for your review, Marisa! We appreciate your positive feedback. VR Verified Reviewer Aesthetician Medical Practice Used the software for: Less than 6 months ### "Appointment management is my fav" August 5, 2025 4.0 Overall experience is good. I am able to reschedule appointments in the app. Very convenient for both the client and I. Seems secure, but unaware exactly about the security. There have not been any complains with customer support. Pros The most like is Appointment management within the Boulevard system. Payment processing has been good to us, no concerns at the moment. Cons I do not have a least comment regarding Boulevard at the moment. Email and texting is basic, but it works. Review Source BB Becca B. Aesthetic Nurse Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great service " November 3, 2025 5.0 Boulevard is great. I like how they send me and email everytime I get paid. They show pending pay too before it comes out so I can make sure it’s correct. Pros Boulevard is user friendly and easy to use. We use it for payroll and I have enjoyed having it to reference my pay. Cons My least thing about boulevard is nothing. I have not had any specific issues. I have been satiated. Review Source YP Yahaira P. Esthetician Cosmetics Used the software for: 6-12 months ### "Best booking service " August 5, 2025 5.0 I would rate boulevard at ten out of ten because of how easy everything is to use. Pretty user friendly. Pros I like how easy it is to use and work with. It’s smart booking that means boulevard will help you pick out the best times for appointments without trying. Cons I like everything about it. I have not run into any serious issues with boulevard or anything like that. Review Source cF cemiya F. Stylist Cosmetics Used the software for: Less than 6 months ### "I am in LOVE!!" November 6, 2024 5.0 I feel like it has been a great experience, I don’t think I would be able to get used to any other booking system. I have used a few different systems and I think that boulevard has been the easiest to understand. Pros i love how user friendly it is, i feel like it would be easy for anyone to use it! especially if you are just joining a salon. Cons I do think that the mobile app could be a bit easier to navigate. There are a few glitches and it is just overall harder to get used to. Review Source EC Enya C. Spa Coordinator Cosmetics Used the software for: 6-12 months ### "The BEST platform for spas " November 6, 2024 5.0 Easy to learn, fun to customize. After using very complicated systems this was super easy to learn. Pros It is user friendly, customizable and constantly evolving to fit the needs of clients. I’ve submitted requests that have been solved and it was so easy to teach and learn. Cons I genuinely do not have anything bad to say. Going back to Mindbody for another job was a headache. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.