--- title: "Boulevard Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Boulevard the right Medical Spa solution for you? Explore 389 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/180087/Boulevard/reviews/" page_type: "reviews" language: "en" --- Boulevard 4.6 (389) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Boulevard Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Tami H Massage TherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The daily calendar allows me to see who's working, and I can easily interface for available times,booking, client info, services offered and it's all color coded.“ July 23, 2026 AB Ashley B General ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “The biggest struggles are reporting - it’s too difficult to find kpis and is time consuming to switch between locations etc. - and the lack of added features like advanced marketing options or AI integration… other issues are so minimal not even worth mentioning“ December 20, 2025 SM Sue M CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “It truly covers all the bases — scheduling, HIPAA compliance, charting, marketing, inventory management, and Point of Sale — all in one seamless system.“ November 3, 2025 FL Farrah L Social Media and Front Desk ManagerCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “I’ve also noticed that when a service provider updates prices, prices for pre booked appointments do not update.“ April 15, 2026 JH Jennifer H Owner-estheticianHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “My business has grown since using Boulevard, and it has also streamlined so many features that I used to have to use multiple companies for.“ July 22, 2026 PE Penelope E Nail Salon OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Another challenge we’ve experienced is the pricing structure for multiple locations. As we continue to grow and expand, having to pay full price for each additional location makes it difficult to scale affordably.“ November 5, 2025 CH Cynthia H Nail TechnicianCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “I love the convenience of Boulevard, because I have access to my schedule at anytime, known when and what time my appointments, and with who.“ November 4, 2025 George H OwnerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “The software looked promising during the initial Zoom demos, but once we started using it daily, we experienced several major operational problems.“ May 18, 2026 ## Showing most helpful reviews Showing 1-25 of 389 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anna V. Owner Retail Used the software for: 1-2 years ### "Business with Boulevard" August 24, 2026 5.0 Overall, I have had a great experience with Boulevard. I’ve gone through some transition. They’ve been very helpful. Pros Appointment management and the fact that they send out messages to clients I haven’t seen in a while or clients that may have been absent for a bit. I also love their customer support. They are always helpful with expediting any issue. Cons My opinion, I feel like there could be more options for their packages, maybe geared towards more smaller businesses, but overall happy Review Source JP Joscelyn P. Owner Retail Used the software for: 6-12 months ### "Great product for salon and spa! " August 24, 2026 5.0 We have had a great experience. The help chat is usually always available or you can find what you need in the academy Pros We love the versatility we have with the different reports we can pull, the memberships and referral programs and more! Cons The app on our phone doesn't have as many features to get things done on the go. It would be nice to be able to access some of the owner features if needed. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Boulevard Boulevard had more features that we needed. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) Momence was awful. We loved what boulevard had to offer Review Source George H. Owner Medical Practice Used the software for: Less than 6 months ### "Read this before signing the 1-Year contract! " May 18, 2026 1.0 I have a Meeting with \[sensitive content hidden\] tomorrow. Hopefully we can come to an agreement to let us part ways. Pros Please read this before signing the 1 year contract! If the software doesn’t work for your practice, they won’t let you cancel if your unsatisfied with their product/software. Cons Before signing a 1-year contract with Boulevard Software, I strongly recommend researching whether it truly fits your business workflow — especially if you own a medical spa. The software looked promising during the initial Zoom demos, but once we started using it daily, we experienced several major operational problems. Our biggest issue is client communication. Clients can reply to automated appointment reminder texts, but those messages are not reliably delivered unless someone is actively logged into the desktop dashboard. They are not properly accessible through the mobile app. This caused us to miss an important cancellation message for a $2,500 appointment on Easter Sunday, which resulted in unnecessary scheduling issues and lost family time. The mobile app is also extremely limited. There is no functional POS system for checking out clients directly from a phone, which is frustrating for businesses like ours that operate without a front desk. We also found the scheduling system, HIPAA forms, and medical intake workflows poorly designed for TRT, peptide, and wellness practices. Lastly, don’t accept the first price quote. We were initially quoted $400/month, but after negotiating, it dropped to $275/month. I’ll update this review after speaking with management tomorrow. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) Because we needed HIPPA compliance EMR system Review Source MM Morgan M. Patient Coordinator Medical Practice Used the software for: Less than 6 months ### "10/10 No notes- love it! " August 20, 2026 5.0 Easy to learn and easy to love. Has cut our work times in half! PAtients love the messaging feature! Pros Payment Processing - IS a dream !! Both for the Patient and the front desk! a better experience over all! Cons The finality once a file is closed out - When putting in a payment and we put the wrong form- we are unable to open with out management. Switched from [Chronos](https://www.capterra.com/p/214553/Chronos/) Company Decision - Saved money and better patient facing. Review Source Tami H. Massage Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Multiple applications and easy use!" July 23, 2026 5.0 Excellent! I've also used Square booking app and had some experience with Vagaro and Booksy. Boulevard stands out above them all. Pros I'm working in a spa setting with other therapists. The daily calendar allows me to see who's working, and I can easily interface for available times,booking, client info, services offered and it's all color coded. You can switch between screens when checking clients in or out. I also get notifications on my phone when my client has arrived , as well as upcoming appointments. The belt in soap notes section is extremely helpful and I have the option to have the client update or add forms before coming in for their visit. This is just a small fraction of what this program does. Cons The Phone app has some limitations.It's best used on a laptop or tablet to access all the features and expand the tabs. Review Source dL dena L. General Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "BLVD is user friendly and worth it" July 22, 2026 5.0 It really has been wonderful and made my job easier. I was new to this type of business and BLVD has made my transition smooth Pros The fact that there is always Chat or a live person to talk with if I have any questions. They have always made it easy Cons Sometimes it is difficult to move around the CMR smoothly but after moving around and exploring I usually can find what I'm looking for Review Source BI Becky I. Consultant Mental Health Care Used the software for: Less than 6 months ### "Consultant" August 24, 2026 5.0 Overall, we have had great communications back and forth. In the beginning we had a dedicated team member from Boulevard that we could contact with ANY question. Now that we are beyond our initial set up it is still user friendly to ask questions. Pros I cannot say enough good things about this company. This is our 3rd EMR that we have used, and I believe we finally hit the jackpot. The customer support is in the USA. I don't have to wait days to get help or an answer. The academy is user friendly, and it is so easy to set up everything to customize our business. Cons What I like best about Boulevard is the access to live customer service and how easy it is to go in and customize everything. Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) We made the switch for a better ease of use. Review Source CI Candace I. Owner Medical Practice Used the software for: 1-2 years ### "Easy to use everyday & great marketing features!" July 22, 2026 5.0 My overall experience with Boulevard has been great. From on-boarding, to building, to daily use, to processing payments, it's been great! Pros Boulevard is easy to use and train to employees. I also enjoy the built-in marketing and app features! Cons What I like least about Boulevard is the two different management screens, but it's easy to navigate through and use. Review Source LJ Laine J. PCC Medical Practice Used the software for: 1-2 years ### "Nice scheduling software" August 24, 2026 4.0 Overall I've had a good experience and it's very easy software to learn and to train new employees on. Pros The ease of scheduling multiple providers, time off and repeat blocks, and accessing patient records easily. Cons Receipts cannot be itemized when sent to patients. Our patients would like to see what they pay for, as they should, and we have to convert the itemized receipt to a PDF and then email it to them. Not time efficient. Review Source Ashley B. Spa coordinator Hospitality Used the software for: Less than 6 months ### "Excellent!" August 21, 2026 5.0 I really like using it to complete simple work tasks. It makes making appointments very easy and fun. Pros Makes my work very enjoyable and a lot easier to complete while using the system. I look forward to using it each day while I do my work. Cons I did not dislike anything. There are absolutely no cons about using the Boulevard system. I enjoy using it. Review Source WG Wendy G. APRN, CRNA, Owner, Injector Medical Practice Used the software for: Less than 6 months ### "Upscale integrated system to move my business forward. Still learning but promising thus far!" November 5, 2025 5.0 On boarding was systematic and nice. Launch was bit hairy as had not figured out some things prior, like all charting is done on ipad b/c as aesthetics practice THIS is where pics must be taken! Would LOVE to see a BIG follow up say 2 mos after launch. This meeting would be say 45 min long and allow practitioner to cover all the pop up issues that occurred after launch. Questions answered etc. THEN another follow up at 3 mos to again ask questions etc. I think of Bouldvard as Nordstroms (and I like NORDSTROM because I can ALWAYS get help. THIS is what is most important to me!) I will pay extra to have great service! Pros Boulevard’s integration with “the whole package” is lovely. Already gotten compliments on how easy it is for clients to book. Love being able to view the client’s total profile, including avg spend, products purchased, photo gallery of all pics on profile page, etc. Ability to compare photos so easily in gallery is AWESOME! GAMECHANGER! I am still playing with some features and learning the system. It is thorough. Looking forward to the future as I get more and more out of the system. Also, getting help is not too difficult. The AI integration to provide help is actually HELPFUL and on point. Was able to schedule a phone call for help as well w/ease. LOVE this. Seems that managing appointments is easy! Company is consistently implementing upgrades to make system perform as best as possible. Cons Not being able to simply change price of a tox unit easily to do so when I desire is frustrating. Learning the go around. ALSO, med spa MUST know up front: Definitely NEED TWO iPads, one client facing and one for practitioner to use. I was told definitely need ONE ipad but really need two, otherwise it becomes confusing. Start w/TWO! ONE dedicated to client and ONE for practice for charting etc. Little frustrating check out must be done on computer and can’t process all way through w/ipad. Not sure why this is but again, getting used to it. Service is not cheap. MUCH more expensive than the competitor. Once I am fluid with system I think I will not mind. Not fluid yet so bit frustrating at times. I will look forward to doing another review in a year. I suspect I will be much further along in my understanding and use of entire system. Am now trying to tweak my forms and such and having hard time. System not allowing me. Will figure that out today on phone call. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Boulevard Seemed more seemless. Jane not allow multiple treatment rooms. Not have memberships Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) AR annoying. Not able to get timely help. Review Source Response from Boulevard Labs November 6, 2025 Wendy, we so appreciate you leaving such a detailed and helpful review! We are glad you're getting value from Boulevard, and we will share your comments with our product team. Thank you for taking the time to do this. AB Ashley B. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "A Modern Med Spa Tool" December 20, 2025 5.0 Easy and breezy, Boulevard has been a great tool for modernizing our business. I like the help chat feature and love that they often update and make changes throughout the year Pros Boulevard shines beyond other services because of its sleek design and modern menu that makes finding most things a breeze Cons The biggest struggles are reporting - it’s too difficult to find kpis and is time consuming to switch between locations etc. - and the lack of added features like advanced marketing options or AI integration… other issues are so minimal not even worth mentioning Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing Boulevard Combination of features and ability to report customize Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Too outdated and not enough features like apple pay Review Source Response from Boulevard Labs April 23, 2026 Hi Ashley, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! Marianne M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Salon Life. Simplified " August 2, 2025 5.0 Overall, my experience with Boulevard has been really positive. It’s made running the salon smoother and more efficient, and I love how easy it is for both staff and clients to use. While there are a few quirks ( most likely a user error) with scheduling, the benefits far outweigh the drawbacks. It’s a solid platform that continues to improve, and I’d definitely recommend it. Pros What I like most about Boulevard is how user friendly it is. Everything from booking to checkout feels intuitive and streamlined both for our team and our clients. It’s taken the stress out of managing the day to day and lets us focus more on what we love most Hair! Cons The only thing I like least is that some timing conflicts in the schedule can be tricky to resolve. It’s not always obvious how to adjust overlapping appointments double bookings without a bit of trial and error. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Boulevard The look of the software and intuitive design. The intergration on my website and the client experience when booking online. Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) I wanted something that could manage more things and seamless client experience. Review Source MG Mallory G. Crnp Medical Practice Used the software for: 1-2 years ### "Boulevard is Good" November 10, 2025 4.0 Overall I like it. 8/10. Better than my old system for sure. Would still recommend. I did try to refer a friend but she was turned down because she was told her business was too small. Pros Ease of scheduling is great. Online scheduling and memberships have been a game changer for us. Notifications are very accurate and timely. Cons Reports. I have a hard time finding specific reports at times. But overall I still like Boulevard. Sometimes I have issues but I can usually resolve them with chat. Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) It was very “old” and not up to date for what I needed it for. Review Source Response from Boulevard Labs April 23, 2026 Hi Mallory, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! SF Samantha F. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Well worth it!" August 4, 2025 5.0 I felt very prepared in using the product especially since we started training 2-3 months before I even had my first client. Everyone is friendly and supportive. Pros I am able to ask a question and speak to a person any time, especially when I am working late hours until 9pm. I feel supported and the technology makes the client experience look and feel thoughtful and well-planned. Cons It does come at a price but it is worth it. I budget in different ways because it is an asset to have such a seamless way to book, purchase, and get that professional first-time experience I need as a new business. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Boulevard overall support, POS, the way it interacts with clients Review Source JM Jennifer M. Owner Cosmetics Used the software for: 6-12 months ### "Boulevard Changeover" November 13, 2025 5.0 Wonderful experience, from customer support to daily use, it is a very easy system to use. I have not had any complaints from my team and teaching new users has been so easy! Pros Very easy to use, customer support has been excellent, we have no complaints and love that we switched over! Cons If an appointment is checked out incorrectly, it is hard to change the transaction without making a new appointment completely. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Less expensive, better program, easier to use. Review Source Response from Boulevard Labs November 14, 2025 Hi Jennifer, thank you for taking the time to leave a detailed review about your experience with Boulevard! We appreciate your feedback. NE Nathan E. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Boulevard Software System for Aesthetics/Medical Spa" March 24, 2025 5.0 Overall, Boulevard has been responsive to questions posed by our business and worked to help us maximize the features of their software for the business services and products we offer at our clinic. Pros The Boulevard software system has been seamless for integrating our client data, forms, services, and products. Additionally, the POS system available through Boulevard is managed in-house, reducing the likelihood of cross-software communication issues that we experienced with our last backend software program. Overall, the Boulevard software has been intuitive and user-friendly for both staff and clients alike. Boulevard's seamless technology brings in and retains clients, which maximizes the growth potential of our business. Cons Boulevard at first may seem to be more expensive than other aesthetics/medical spa software; however, we have found that they offer many services within their bundled packages that other software companies include only as "add-ons" for additional fees -- making other software systems just as, or more, expensive than Boulevard. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing Boulevard Boulevard is based in the United States, where our business is located, and the POS, ease of use, forms and charts, client management, and integrated online booking system through our website, social media platforms, and Google business page was a best fit for our clinic. Switched from [Pabau](https://www.capterra.com/p/140062/Pabau-CRM/) Our previous software system had wonderful customer service; however, due to the integration of a new, updated software platform, as a growing business, we were unable to wait through the process of them working out the software "glitches". Review Source RB Rachel B. Owner Consumer Services Used the software for: 1-2 years ### "WE STAN BOULEVARD " May 6, 2025 5.0 The customer service and thoughtfulness of the company come through. There were definitely industry people involved in this and I think that shines through! Pros The personal touches. Clients being able put their pronouns in or requesting a quiet appointment. We also love all of the reports and marketing tools! Cons The add ons don’t always move when ti adjust the appointments. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) We needed something more detailed and thorough. Review Source Response from Boulevard Labs June 3, 2025 Thank you for your review, Rachel! We're happy that you're happy. BM Breanne M. salon owner Cosmetics Used the software for: 2+ years ### "Love Boulevard" November 6, 2024 5.0 Customer service is awesome! Anytime I need help, my problem is solved within minutes. Pros Very intuitive. Makes doing business, easy! Cons The professional app was a little cumbersome. But it has gotten a lot better. I still would like to see more capabilities on the app. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) BLVD had more capabilities, like messaging. And BLVD was able to be a little flexible with credit card processing fees. Vagaro was not willing at all. Review Source Corinne 'Queenie' D. Practice Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Yes! BLVD is the platform for your practice!" August 2, 2025 5.0 I hate technology but LOVE Blvd. I do consistently recommend this to practices and will continue to- far superior to any program available. Pros There is no single "perfect" platform, but BLVD is as close as it gets! Marketing, POS, online scheduling, patient communications, reports, and immediate access to customer support (real people!). The efficiency and simplicity of this user-friendly platform is truly worth it's weight in gold. BLVD also listens to their customers - open to improvements and making constant upgrades to their program. Cons There are 2 things I'd like to see: The automated text for review to stop after the patient leaves one. And I'd love for them to manage phones (as well as text)! Review Source DH Deborah H. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Clear and easy access" November 7, 2025 4.0 Pros Boulevard makes the appointment schedule easy to access online and the layout is clear and colorful. Cons The appointment confirmation text messages that Boulevard sends do not indicate the duration of the appointment. For example, the text does not say if the massage that has been booked is 45, 60 or 90 minutes long. It only tells us that an appointment has been booked but provides no details. Review Source Response from Boulevard Labs November 10, 2025 Hi Deborah, thank you for your review. We re glad you find the scheduling easy to use and will pass your feedback about the confirmation texts to our product team. VR Verified Reviewer General Manager Nurse Injector Health, Wellness and Fitness Used the software for: 1-2 years ### "Boulevard is key to our daily medspa routine" August 5, 2025 5.0 over all pleased with the interface and ease of use of Boulevard. The training is right there and is thorough. Pros Boulevard is easy to tailor to our business needs, met the needs of recurring monthly membership programs Cons Not as easy to navigate charting, appointments and checkouts on an iPad versus laptop or desktop. The features aren't the same. Review Source LR Lorena R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Disappointed with Boulevard" July 1, 2025 1.0 My experience with Boulevard was not good. Their hardware or materials did not work when I tried to charge clients. I had to resort to my old payment processing machine. The company does not have good methods of communication or do they communicate well. I recommend looking at other options. I would put zero stars if I could. Pros I did not like using the boulevard system as it was very complicating for me to use. Not friendly. Not applicable. Cons Boulevard's system gave me a lot of problems. I am very disappointment as the hardware stopped working and the system was not friendly to use. What was stated on my contract was a lie and I would not recommend using platform for your company. Review Source Response from Boulevard Labs July 8, 2025 Hi Lorena, we’re so sorry you had a negative experience with Boulevard. We take all reviews seriously and pride ourselves on constantly improving our platform, adding features and supporting our customers relentlessly. After reviewing your claims, we are pretty sure we have matched your concerns to the correct account. Our team has reached out to schedule a call with you to discuss your concerns in detail. Also, please know that our Support team is always available via the help chat in your dashboard so please reach out to them immediately if you have any issues with your payment hardware going forward. PL Peter L. Owner Retail Used the software for: 1-2 years ### "Couldn't work without it" April 30, 2025 5.0 It's been an integral part of my salons business. The client facing portion is beautiful and easy to use and the back end reporting is comprehensive. Pros The streamlined interface works with clients of all levels of technical ability. Cons Minor bugs that haven't been addressed. I'd like to be able to remove the decimal option when clients are selecting tip quantities. Example- Clients often intent to leave an assistant $10 but end up leaving $0.10 Review Source BB Becca B. Aesthetic Nurse Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great service " November 3, 2025 5.0 Boulevard is great. I like how they send me and email everytime I get paid. They show pending pay too before it comes out so I can make sure it’s correct. Pros Boulevard is user friendly and easy to use. We use it for payroll and I have enjoyed having it to reference my pay. Cons My least thing about boulevard is nothing. I have not had any specific issues. I have been satiated. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.