--- title: "Boulevard Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Boulevard the right Medical Spa solution for you? Explore 375 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/180087/Boulevard/reviews/" page_type: "reviews" language: "en" --- Boulevard 4.6 (375) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Boulevard Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Tami H Massage TherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The daily calendar allows me to see who's working, and I can easily interface for available times,booking, client info, services offered and it's all color coded.“ July 23, 2026 AB Ashley B General ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “The biggest struggles are reporting - it’s too difficult to find kpis and is time consuming to switch between locations etc. - and the lack of added features like advanced marketing options or AI integration… other issues are so minimal not even worth mentioning“ December 20, 2025 SM Sue M CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “It truly covers all the bases — scheduling, HIPAA compliance, charting, marketing, inventory management, and Point of Sale — all in one seamless system.“ November 3, 2025 FL Farrah L Social Media and Front Desk ManagerCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “I’ve also noticed that when a service provider updates prices, prices for pre booked appointments do not update.“ April 15, 2026 JH Jennifer H Owner-estheticianHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “My business has grown since using Boulevard, and it has also streamlined so many features that I used to have to use multiple companies for.“ July 22, 2026 PE Penelope E Nail Salon OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Another challenge we’ve experienced is the pricing structure for multiple locations. As we continue to grow and expand, having to pay full price for each additional location makes it difficult to scale affordably.“ November 5, 2025 CH Cynthia H Nail TechnicianCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “I love the convenience of Boulevard, because I have access to my schedule at anytime, known when and what time my appointments, and with who.“ November 4, 2025 George H OwnerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “The software looked promising during the initial Zoom demos, but once we started using it daily, we experienced several major operational problems.“ May 18, 2026 ## Showing most helpful reviews Showing 1-25 of 375 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elizabeth K. Business Manager Consumer Services Used the software for: 1-2 years ### "My Favorite Spa Software!" August 5, 2025 5.0 Boulevard has been an absolute game-changer for our business. As someone who’s used multiple platforms in the beauty and wellness space, I can confidently say this is the best I’ve experienced—especially when it comes to appointment management. It’s intuitive, reliable, and built to support both staff and client needs seamlessly. Customer support deserves its own shoutout: they are incredibly responsive, friendly, and helpful. The in-app messaging feature makes it easy to get quick answers without having to jump through hoops. Payment processing is also a major win. The built-in 3% tax offset feature is a blessing—it takes the guesswork out of covering processing fees and helps protect our bottom line without any awkwardness. No software is perfect, but what really sets Boulevard apart is how quickly they address bugs and system issues. Their team is proactive, transparent, and communicative when improvements or fixes are underway. We’re truly happy with Boulevard and would recommend it to any service-based business looking for a smarter way to operate. Pros What I like most about Boulevard is how thoughtfully it's built for both the business and the client experience—it’s reliable, easy to use, and incredibly supportive. The appointment management tools are the best I’ve seen in the industry, and the customer support team is always quick to help through the convenient messaging feature. Even when there are occasional bugs, the Boulevard team is fast to respond and transparent about fixes, which builds a lot of trust. Cons Limited integrations (i.e. not synced with classpass) but they are always growing and adding new features and integrations monthly. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Impressed with the offerings that were designed to meet industry specific needs Review Source PE Penelope E. Nail Salon Owner Consumer Services Used the software for: 2+ years ### "A Game-Changer for Our Salon! We Couldn’t Operate Without It!" November 5, 2025 5.0 Our experience with Boulevard has been exceptional from day one. The onboarding was smooth, customer support is outstanding, and the platform itself is rock solid. We’ve seen a huge improvement in organization, staff communication, and client retention. As a busy salon owner, I can confidently say our business wouldn’t function the same without Boulevard. It’s one of the best decisions we’ve ever made for our company. Pros Boulevard has completely transformed the way our salon operates. The system is beautifully designed, intuitive, and reliable everything from booking to checkout feels effortless. I love how organized it keeps our team and how professional it makes our client experience. The reporting tools, marketing features, and automated reminders have truly elevated our business. It’s more than just a software, it feels like a real partner in our day-to-day operations. Cons Honestly, it’s hard to find any major downsides. My only wish is that Boulevard had a public marketplace or discovery feature like Booksy and Fresha, where potential clients could browse and book services directly through the app. That would make it absolutely perfect! Another challenge we’ve experienced is the pricing structure for multiple locations. As we continue to grow and expand, having to pay full price for each additional location makes it difficult to scale affordably. Other software platforms such as Vagaro, Fresha, GlossGenius, and Mindbody offer discounted or tiered pricing for multiple locations, some even allow you to manage several under one plan or charge only a small add-on fee per site. Because our long-term goal is to continue expanding, we’ve started to explore these other platforms for the future. However, Boulevard still remains our top choice for its quality, design, and exceptional client experience. Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Boulevard We chose Boulevard over Fresha because it’s more professional, reliable, and better suited for high-volume salons. The interface, reporting tools, and client experience are superior, giving our brand the luxury feel and organization we wanted. Switched from [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) We switched from Booksy because it didn’t have all the features our business needed and the system often ran slowly. Boulevard is faster, more reliable, and offers the advanced tools we need to manage multiple locations efficiently. Review Source Response from Boulevard Labs April 23, 2026 Hi Penelope, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! JG Joshua G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "From First to Worst" February 12, 2026 1.0 Started off strong, ended poorly. We’ve been using Boulevard for about a year and a half. The first year was excellent — no issues at all and it fit our needs perfectly. Over the past few months, however, we’ve experienced a growing number of glitches. In the last four weeks alone, the system has crashed twice, leaving us unable to schedule clients, check them out, or access previous notes. It’s incredibly frustrating and embarrassing to have to explain to patients that we can’t book appointments or process payments for services or products. Pros aesthetically pleasing program. First year with them things worked really well with almost no issue. Cons constant glitching, system-wide crashes, lack of improvement in software with requested changes or improvements Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)[Weebly](https://www.capterra.com/p/246168/Weebly/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing Boulevard I dont' remember why, but I know it impressed us Switched from [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Needed something a little more medical and not just salon or spa Review Source Response from Boulevard Labs February 23, 2026 Thank you for your honest review. We take all reviews of Boulevard seriously. We know that incidents like this disrupt your operations and we understand the impact that can have on your business. We are committed to making things right and earning back your confidence through consistent performance, transparency, and accountability. We appreciate your candid feedback. FL Farrah L. Social Media and Front Desk Manager Cosmetics Used the software for: 2+ years ### "Love this system!" April 15, 2026 4.0 Honestly love it so much. I like that when I have questions, there’s a video catalog I can go to for help. Pros Super easy to use overall and makes a lot of sense. You can do so much on it. Scheduling and managing appointments is clean and easy. Cons More features. I’ve also noticed that when a service provider updates prices, prices for pre booked appointments do not update. Review Source Response from Boulevard Labs April 23, 2026 Hi Farrah! Thank you for taking the time to leave a detailed review about your experience with Boulevard! We appreciate your feedback. mB michele B. Owner Cosmetics Used the software for: 6-12 months ### "My Business Runs Better with Boulevard" November 5, 2025 5.0 My overall experience with Boulevard has been exceptional. It’s a platform that genuinely supports how I operate — detail-oriented, client-focused, and service-driven. From seamless booking to thoughtful client management, everything feels built to help my business run smoother and look more professional. The customer support team is responsive, the interface is clean and modern, and my clients constantly compliment how easy it is to book and stay connected. Boulevard truly elevates the luxury experience I strive to deliver at every touchpoint. Pros As a small business owner in the beauty industry, I can honestly say Boulevard has elevated the way I run my business. The platform feels thoughtfully designed for both the client and the provider — it’s intuitive, modern, and seamlessly integrates every part of my workflow. What I love most is the efficiency and polish it brings to the client experience. Online booking is effortless, reminders go out automatically, and everything syncs perfectly with my schedule. On the backend, the reporting tools, service customization, and client notes help me maintain the kind of high-touch, detail-driven service my guests expect. Simply put, Boulevard helps me deliver a five-star experience before clients even walk through the door. It’s not just software — it’s a business partner that truly understands the beauty industry. Cons There’s not much to dislike about Boulevard, but I do think the app could use some improvement. It occasionally feels limited compared to the desktop version, especially when managing appointments or accessing certain features on the go. Still, it’s a minor inconvenience in an otherwise seamless system — and I trust Boulevard will continue refining it with future updates. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) I made the switch from Square to Boulevard because I needed a platform that felt more elevated, industry-specific, and aligned with the guest experience I deliver. While Square handled the basics, it lacked the depth and polish that a luxury service business like mine requires. Boulevard offers a seamless interface, smarter client profiles, and a more curated booking experience that truly reflects my brand. It’s not just a point-of-sale system — it’s a full business solution built for beauty professionals who want to operate at a higher standard. Review Source Response from Boulevard Labs April 23, 2026 Hi Michele, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! SM Sue M. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "One Platform, Endless Possibilities" November 3, 2025 5.0 My overall experience with Boulevard has been outstanding! It’s truly an all-in-one platform that streamlines every aspect of running our MedSpa — from scheduling and charting to marketing, memberships, and POS. The system is intuitive, beautifully designed, and continues to evolve with thoughtful updates that make our daily operations smoother and more efficient. The support team is responsive and genuinely listens to user feedback. Boulevard has become an essential part of our business success! Pros I love that Boulevard is a fully integrated platform! It truly covers all the bases — scheduling, HIPAA compliance, charting, marketing, inventory management, and Point of Sale — all in one seamless system. The team is constantly improving functionality, which makes a huge difference in daily operations. Over the past 18 months, I’ve especially appreciated the enhancements to the voucher system for client packages and the improved membership management and processing. Boulevard just keeps getting better! Cons The reporting tools work well for standard insights, but creating customized reports can be a bit tricky. I’d love to see more flexibility and an easier way to tailor reports to specific business needs in the future. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Boulevard Even though we were a new MedSpa, I didn't want to outgrow a system, but rather grow into a system. Boulevard had it all! Review Source Response from Boulevard Labs November 6, 2025 Sue, thank you for taking the time to leave us this detailed review about Boulevard. We are so happy that you enjoy using the platform. Also, we will share your input about reports with our product team. Thanks again! WG Wendy G. APRN, CRNA, Owner, Injector Medical Practice Used the software for: Less than 6 months ### "Upscale integrated system to move my business forward. Still learning but promising thus far!" November 5, 2025 5.0 On boarding was systematic and nice. Launch was bit hairy as had not figured out some things prior, like all charting is done on ipad b/c as aesthetics practice THIS is where pics must be taken! Would LOVE to see a BIG follow up say 2 mos after launch. This meeting would be say 45 min long and allow practitioner to cover all the pop up issues that occurred after launch. Questions answered etc. THEN another follow up at 3 mos to again ask questions etc. I think of Bouldvard as Nordstroms (and I like NORDSTROM because I can ALWAYS get help. THIS is what is most important to me!) I will pay extra to have great service! Pros Boulevard’s integration with “the whole package” is lovely. Already gotten compliments on how easy it is for clients to book. Love being able to view the client’s total profile, including avg spend, products purchased, photo gallery of all pics on profile page, etc. Ability to compare photos so easily in gallery is AWESOME! GAMECHANGER! I am still playing with some features and learning the system. It is thorough. Looking forward to the future as I get more and more out of the system. Also, getting help is not too difficult. The AI integration to provide help is actually HELPFUL and on point. Was able to schedule a phone call for help as well w/ease. LOVE this. Seems that managing appointments is easy! Company is consistently implementing upgrades to make system perform as best as possible. Cons Not being able to simply change price of a tox unit easily to do so when I desire is frustrating. Learning the go around. ALSO, med spa MUST know up front: Definitely NEED TWO iPads, one client facing and one for practitioner to use. I was told definitely need ONE ipad but really need two, otherwise it becomes confusing. Start w/TWO! ONE dedicated to client and ONE for practice for charting etc. Little frustrating check out must be done on computer and can’t process all way through w/ipad. Not sure why this is but again, getting used to it. Service is not cheap. MUCH more expensive than the competitor. Once I am fluid with system I think I will not mind. Not fluid yet so bit frustrating at times. I will look forward to doing another review in a year. I suspect I will be much further along in my understanding and use of entire system. Am now trying to tweak my forms and such and having hard time. System not allowing me. Will figure that out today on phone call. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Boulevard Seemed more seemless. Jane not allow multiple treatment rooms. Not have memberships Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) AR annoying. Not able to get timely help. Review Source Response from Boulevard Labs November 6, 2025 Wendy, we so appreciate you leaving such a detailed and helpful review! We are glad you're getting value from Boulevard, and we will share your comments with our product team. Thank you for taking the time to do this. JN Julianne N. Esthetician Medical Practice Used the software for: 6-12 months ### "Boulevard - THE GAME CHANGER" November 5, 2025 5.0 I love Boulevard. It's such an easy and convenient business experience from admin to front desk to booking and to clients! Pros I love that Boulevard is so user friendly for clients and staff members! The features Boulevard provides are second to none when trying to manage register close out, patient packages and online booking services! The payment processing for clients is unmatched and incredibly easy to set up. You are able to link multiple devices to check out clients whether it be at the front desk or in a treatment room! The security of the system is great, and HIPPA compliant as we need for medical services and more!! Cons The only thing that I don't love about Boulevard is when you check out a client for a package with a voucher, it doesn't "zero" out the balance. Instead, it takes the package price and divides by vouchers to see the "discounted" price, but it messes up my end of month numbers :( Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) Mangomint didn't offer the tools we were looking for like forms and charts and it was a mess. Review Source Response from Boulevard Labs November 6, 2025 Thank you for taking the time to give us your feedback, Julianne! We appreciate your thoughtful input about both the pros and cons and will be sure to share your comments with our product team. LS Leith S. Salon Manager Cosmetics Used the software for: 2+ years ### "We love Boulevard! " November 5, 2025 5.0 Our experience with Boulevard has been amazing from the start. They had a team help us import all of our data and appointments from our old booking software which was very helpful, and it’s been smooth sailing ever since we started using it. It’s made managing our appointments so much easier, and our clients love it too! Pros Switching to boulevard was the best decision we’ve made for our business! The UX is intuitive and seamless, managing and booking appointments is so easy, and the support staff is incredibly helpful! It is also great to have payment processing integrated into our booking system. We love the texting feature as well. Cons We honestly don’t have any real cons, we have been extremely happy with it since we switched over and have no complaints! They are happy to take requests on new features you’d like to see added which is nice. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Boulevard It seemed like a much more thought out product and had lots of small details that vagaro did not Switched from [Inspire](https://www.capterra.com/p/195805/STX-Software/) Inspire/STX constantly had issues and their support staff was not very helpful Review Source Response from Boulevard Labs November 6, 2025 Leith, thank you for leaving a review and we are thrilled to hear you're getting so much benefit from Boulevard in your business! MA Mandy A. Business Administrator Medical Practice Used the software for: 1-2 years ### "Boulevard is excellent!" November 7, 2025 5.0 Boulevard is definitely a highly recommended business platform and I would recommend it to nearly everyone looking into getting a great user-friendly, customer supported, all-in-one platform for their business! Pros Boulevard has been a wonderful online platform for our medical aesthetics company! It is user friendly, the features it offers are exceptional compared to many other platforms, the appointment scheduling & management has been so easy, payment processing is easy, and the customer services has been exceptional at communicating with us when needed! Cons Boulevard has just a few minor cons about it, there isn't a way to communicate between other staff members as other platforms allow, and certain discounts and memberships that we would like to have aren't available (at this time), but they can be put in the "suggestions" cue and might be available for use one day if enough customers are in agreeance on certain needs/wants! Switched from [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/) We moved locations and needed a more medical aesthetic style tailored platform and Boulevard was an excellent find! Review Source Response from Boulevard Labs November 10, 2025 Mandy, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! MH Maisie H. RN Owner Hospital & Health Care Used the software for: 6-12 months ### "Great system!" November 12, 2025 5.0 I had quite a bit of help getting things set up and the training was good. If I ever need assistance I usually get help pretty quickly. Pros The forms and charts make charting easy for later. The checkout process is pretty seamless. The online booking is super convenient and easy for clients. Cons Being charges extra for any extra texts being sent. I feel like for the cost of this system, this should just be included into it without any additional charges. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Vagaro had little support and the forms and charts were horrible to work with. Review Source Response from Boulevard Labs April 23, 2026 Hi Maisie, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! MO Molly O. CEO Cosmetics Used the software for: 2+ years ### "Growth positive and easy to use" March 18, 2025 5.0 My overall experience has been very positive and I will continue to grow with Boulevard until I am no longer able to! Pros Boulevard is great! It is very user-friendly both on the salon-facing side and the customer-facing side. The reports are easy to navigate and provide insight into the health of your company and the online booking widget keeps customers on your page instead of sending to a third party. The app is our favorite as we utilize that daily and the customer service is second to none in a software company. Cons I don't care for their merchant experience much and I think the price point could improve. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Boulevard I liked Cameron - the gentleman that reached out and did our demo. He made me fall in love with the product and the customer service and the easy of use functionality kept me happy for the past 5 years. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reporting with Square was very lacking and I was unable to properly assess the health of company in a way to successfully grow it. With Meevo2 the customer service was lacking and the rep was knowledgeable with regards to getting answers for my questions Review Source AP Anne P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "An Excellent Partnership " March 17, 2025 4.0 I would have given BLVD a 4.5 if the scale had allowed. It has been an excellent experience and our multi-location salon group can be outside of the norm for many software providers. Pros The people are extremely helpful and want to feel like a true partner. Very timely resolutions to problems. Easy to get in touch with someone who can help. Onboarding 3 years ago was a pain (it always is) but our specialist was superb and made it much less so. Cons We are on the East Coast and they are on the West so sometimes our hours don’t line up. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing Boulevard The people mostly, as they were very responsive and made adaptations for us Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Needed a more sophisticated product which could handle a multi location salon group Review Source BR Barry R. Location Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Good and getting better." November 13, 2024 5.0 This software has integrated nicely with our spa business. Most every feature we were looking for and a big improvement over what we were using previously. Booking is easy to understand and navigate and our clients seem to like the reminders and other interactions with Boulevard. Pros Once you are familiar with the system, it's quite easy to use. Intuitive in a lot of ways and our staff appreciate that as well as the consistent updates. Cons I do find that some of the support center info is either dated or incorrect when trying to troubleshoot an issue or question. Sometimes the info for a specific issue is hard to find or in the midst of other articles that don't seem to be related at all. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) This is a much better system and fit for our spa. Review Source SW Stacey W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Review of Blvd" November 10, 2024 5.0 Excellent. Open to suggestions for improvements, excellent help chat feature Pros Help and support is available when I need it; they have thought of so many things in ways that other programs don't Cons Loyalty rewards aren't well developed -need to be able to offer tiers of gifts for points not dollar only; unable to use inventory for units of botox effeciently Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Boulevard industry specific features and so many more details Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Features of square are very limited and not industry specific Review Source TP Tanya P. PA-C Medical Practice Used the software for: 1-2 years ### "So happy we switched from Aesthetic Record to BLVD!" November 7, 2024 5.0 We are very happy with all of the features, including charting, marketing, patient loyalty, memberships, and boosting our Google reviews! Pros Best Aesthetic Software I have worked with so far! Cons Still not perfect, but do love they make updates on a regular basis and listen to the feedback of medical providers for future improvements Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing Boulevard More integrations for marketing, cater more to aesthetics Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Too many issues and errors with our financials and no direct customer support Review Source MC Morgan C. Stylist and Assistant Manager Consumer Services Used the software for: 1-2 years ### "Great quality software " November 9, 2024 5.0 Pros Very user friendly and always making great updates Cons Wish there were more options on the phone app version Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Boulevard is a better quality product with more options and customization. Review Source CH Cynthia H. Nail Technician Cosmetics Used the software for: 1-2 years ### "Liking Boulevard" November 4, 2025 5.0 Once signed up, its a breeze from there. Boulevard is easy access, updates regular, changes in schedule is instant, which gives me heads up on my appointments and services. Pros I love the convenience of Boulevard, because I have access to my schedule at anytime, known when and what time my appointments, and with who. Being able to greet my clients by name and well prepare for the service. Cons I have mot had any bad experiences with Boulevard. This is my first time using Boulevard, and it is user friendly and convenient. Review Source Response from Boulevard Labs November 6, 2025 Thanks for leaving a review! We're so glad to hear you are enjoying using Boulevard for your business. MB Marisa B. Advanced Aesthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "10 out of 10" November 3, 2025 5.0 Great experience, easy to use and I am always recommending Boulevard to any business to give it a try. Pros Very user friendly on both sides and super easy to learn the system. They also are constantly making updates to the system to make things more user friendly. Cons There is not anything with Boulevard that comes to mind that I don't like and if there is every something less user friendly or something that doesn't make sense they always are making improvements. Review Source Response from Boulevard Labs November 6, 2025 Thank you for your review, Marisa! We appreciate your positive feedback. DH Deborah H. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Clear and easy access" November 7, 2025 4.0 Pros Boulevard makes the appointment schedule easy to access online and the layout is clear and colorful. Cons The appointment confirmation text messages that Boulevard sends do not indicate the duration of the appointment. For example, the text does not say if the massage that has been booked is 45, 60 or 90 minutes long. It only tells us that an appointment has been booked but provides no details. Review Source Response from Boulevard Labs November 10, 2025 Hi Deborah, thank you for your review. We re glad you find the scheduling easy to use and will pass your feedback about the confirmation texts to our product team. BM Brazola M. Medical Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Boulevard is great" November 4, 2025 5.0 My overall experience with Boulevard has been positive. It manages the appointments, notifies me when my clients have arrived, and makes it easy to schedule them. Pros I enjoy using Boulevard because it is easy to navigate. Any problems that do occur the customer support team is there to assist. Cons I actually do not have any cons for boulevard. It is better than the last system we used at the business. Review Source Response from Boulevard Labs November 6, 2025 Thank you for taking the time to give us your feedback! VR Verified Reviewer Aesthetician Medical Practice Used the software for: Less than 6 months ### "Appointment management is my fav" August 5, 2025 4.0 Overall experience is good. I am able to reschedule appointments in the app. Very convenient for both the client and I. Seems secure, but unaware exactly about the security. There have not been any complains with customer support. Pros The most like is Appointment management within the Boulevard system. Payment processing has been good to us, no concerns at the moment. Cons I do not have a least comment regarding Boulevard at the moment. Email and texting is basic, but it works. Review Source Samantha H. RN Consumer Services Used the software for: Less than 6 months ### "A great, user-friendly tool for small businesses!" August 1, 2025 5.0 Overall I had a great experience and learned how to use Boulevard's features very quickly! I also liked the feature where you can message clients directly through Boulevard. Pros Boulevard is very user friendly and customer support is always available. If internet disconnects customer support I can be back talking to the original staff member helping me in about 5 minutes. Cons You can't call customer support, they only have the option to use a text box to contact customer service. Review Source YH Yesenia H. Nurse injector Retail Used the software for: 1-2 years ### "Live Boulevard ! " March 13, 2025 5.0 Positive experience! Love this system for organizing schedules and making appointments! User friendly! Pros The different colors and set up make it easy to view everyone’s schedules. Cons Blocking out times with the machines can get a little tricky Review Source AB Angel B. Patient Care Coordinator Medical Practice Used the software for: 2+ years ### "HAPPY USER" November 7, 2024 5.0 Boulevard helps maximize my time , allows me to do all my task in a very timely manner. Very helpful and user friendly Pros Very user friendly, It makes every task easy Cons None so far. I never had a problem with it Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.