--- title: "Boulevard Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Boulevard the right Medical Spa solution for you? Explore 389 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/180087/Boulevard/reviews/" page_type: "reviews" language: "en" --- Boulevard 4.6 (389) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Boulevard Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Tami H Massage TherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The daily calendar allows me to see who's working, and I can easily interface for available times,booking, client info, services offered and it's all color coded.“ July 23, 2026 AB Ashley B General ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “The biggest struggles are reporting - it’s too difficult to find kpis and is time consuming to switch between locations etc. - and the lack of added features like advanced marketing options or AI integration… other issues are so minimal not even worth mentioning“ December 20, 2025 SM Sue M CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “It truly covers all the bases — scheduling, HIPAA compliance, charting, marketing, inventory management, and Point of Sale — all in one seamless system.“ November 3, 2025 FL Farrah L Social Media and Front Desk ManagerCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “I’ve also noticed that when a service provider updates prices, prices for pre booked appointments do not update.“ April 15, 2026 JH Jennifer H Owner-estheticianHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “My business has grown since using Boulevard, and it has also streamlined so many features that I used to have to use multiple companies for.“ July 22, 2026 PE Penelope E Nail Salon OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Another challenge we’ve experienced is the pricing structure for multiple locations. As we continue to grow and expand, having to pay full price for each additional location makes it difficult to scale affordably.“ November 5, 2025 CH Cynthia H Nail TechnicianCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “I love the convenience of Boulevard, because I have access to my schedule at anytime, known when and what time my appointments, and with who.“ November 4, 2025 George H OwnerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “The software looked promising during the initial Zoom demos, but once we started using it daily, we experienced several major operational problems.“ May 18, 2026 ## Showing most helpful reviews Showing 1-25 of 389 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anna V. Owner Retail Used the software for: 1-2 years ### "Business with Boulevard" August 24, 2026 5.0 Overall, I have had a great experience with Boulevard. I’ve gone through some transition. They’ve been very helpful. Pros Appointment management and the fact that they send out messages to clients I haven’t seen in a while or clients that may have been absent for a bit. I also love their customer support. They are always helpful with expediting any issue. Cons My opinion, I feel like there could be more options for their packages, maybe geared towards more smaller businesses, but overall happy Review Source Tami H. Massage Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Multiple applications and easy use!" July 23, 2026 5.0 Excellent! I've also used Square booking app and had some experience with Vagaro and Booksy. Boulevard stands out above them all. Pros I'm working in a spa setting with other therapists. The daily calendar allows me to see who's working, and I can easily interface for available times,booking, client info, services offered and it's all color coded. You can switch between screens when checking clients in or out. I also get notifications on my phone when my client has arrived , as well as upcoming appointments. The belt in soap notes section is extremely helpful and I have the option to have the client update or add forms before coming in for their visit. This is just a small fraction of what this program does. Cons The Phone app has some limitations.It's best used on a laptop or tablet to access all the features and expand the tabs. Review Source George H. Owner Medical Practice Used the software for: Less than 6 months ### "Read this before signing the 1-Year contract! " May 18, 2026 1.0 I have a Meeting with \[sensitive content hidden\] tomorrow. Hopefully we can come to an agreement to let us part ways. Pros Please read this before signing the 1 year contract! If the software doesn’t work for your practice, they won’t let you cancel if your unsatisfied with their product/software. Cons Before signing a 1-year contract with Boulevard Software, I strongly recommend researching whether it truly fits your business workflow — especially if you own a medical spa. The software looked promising during the initial Zoom demos, but once we started using it daily, we experienced several major operational problems. Our biggest issue is client communication. Clients can reply to automated appointment reminder texts, but those messages are not reliably delivered unless someone is actively logged into the desktop dashboard. They are not properly accessible through the mobile app. This caused us to miss an important cancellation message for a $2,500 appointment on Easter Sunday, which resulted in unnecessary scheduling issues and lost family time. The mobile app is also extremely limited. There is no functional POS system for checking out clients directly from a phone, which is frustrating for businesses like ours that operate without a front desk. We also found the scheduling system, HIPAA forms, and medical intake workflows poorly designed for TRT, peptide, and wellness practices. Lastly, don’t accept the first price quote. We were initially quoted $400/month, but after negotiating, it dropped to $275/month. I’ll update this review after speaking with management tomorrow. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) Because we needed HIPPA compliance EMR system Review Source dL dena L. General Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "BLVD is user friendly and worth it" July 22, 2026 5.0 It really has been wonderful and made my job easier. I was new to this type of business and BLVD has made my transition smooth Pros The fact that there is always Chat or a live person to talk with if I have any questions. They have always made it easy Cons Sometimes it is difficult to move around the CMR smoothly but after moving around and exploring I usually can find what I'm looking for Review Source BI Becky I. Consultant Mental Health Care Used the software for: Less than 6 months ### "Consultant" August 24, 2026 5.0 Overall, we have had great communications back and forth. In the beginning we had a dedicated team member from Boulevard that we could contact with ANY question. Now that we are beyond our initial set up it is still user friendly to ask questions. Pros I cannot say enough good things about this company. This is our 3rd EMR that we have used, and I believe we finally hit the jackpot. The customer support is in the USA. I don't have to wait days to get help or an answer. The academy is user friendly, and it is so easy to set up everything to customize our business. Cons What I like best about Boulevard is the access to live customer service and how easy it is to go in and customize everything. Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) We made the switch for a better ease of use. Review Source CI Candace I. Owner Medical Practice Used the software for: 1-2 years ### "Easy to use everyday & great marketing features!" July 22, 2026 5.0 My overall experience with Boulevard has been great. From on-boarding, to building, to daily use, to processing payments, it's been great! Pros Boulevard is easy to use and train to employees. I also enjoy the built-in marketing and app features! Cons What I like least about Boulevard is the two different management screens, but it's easy to navigate through and use. Review Source LJ Laine J. PCC Medical Practice Used the software for: 1-2 years ### "Nice scheduling software" August 24, 2026 4.0 Overall I've had a good experience and it's very easy software to learn and to train new employees on. Pros The ease of scheduling multiple providers, time off and repeat blocks, and accessing patient records easily. Cons Receipts cannot be itemized when sent to patients. Our patients would like to see what they pay for, as they should, and we have to convert the itemized receipt to a PDF and then email it to them. Not time efficient. Review Source jP jacqueline P. front desk Cosmetics Used the software for: 6-12 months ### "manager/ front desk" July 27, 2026 5.0 so far great, feel like it is easy to go thru once I was trained on scheduling, taking payments and looking up client's history services. Pros scheduling & appointment management, payment processing, security, appointment management, calendar feature. Cons features - not knowing all the features that are offered and reports that can be ran on boulevard. Boulevard offers more features that I am aware of Review Source Ashley B. Spa coordinator Hospitality Used the software for: Less than 6 months ### "Excellent!" August 21, 2026 5.0 I really like using it to complete simple work tasks. It makes making appointments very easy and fun. Pros Makes my work very enjoyable and a lot easier to complete while using the system. I look forward to using it each day while I do my work. Cons I did not dislike anything. There are absolutely no cons about using the Boulevard system. I enjoy using it. Review Source TD Tarlia D. Receptionist Medical Practice Used the software for: Less than 6 months ### "Boulevard is great!" August 21, 2026 5.0 Overall, my experience with Boulevard was positive. It simplified scheduling, improved organization, and made managing client appointments more efficient. Although there was a small learning curve, the platform became easier to use with practice. Pros I liked Boulevard's clean, user-friendly interface and how easy it was to manage appointments, client information, and daily tasks. The platform helped keep everything organized and made the booking process feel smooth and professional. Cons What I liked least was that some features took time to learn, and certain settings were not always easy to locate. I also experienced occasional slowdowns, but these issues were minor compared with the overall usefulness of the platform. Review Source MA Mandy A. Business Administrator Medical Practice Used the software for: 1-2 years ### "Boulevard is excellent!" November 7, 2025 5.0 Boulevard is definitely a highly recommended business platform and I would recommend it to nearly everyone looking into getting a great user-friendly, customer supported, all-in-one platform for their business! Pros Boulevard has been a wonderful online platform for our medical aesthetics company! It is user friendly, the features it offers are exceptional compared to many other platforms, the appointment scheduling & management has been so easy, payment processing is easy, and the customer services has been exceptional at communicating with us when needed! Cons Boulevard has just a few minor cons about it, there isn't a way to communicate between other staff members as other platforms allow, and certain discounts and memberships that we would like to have aren't available (at this time), but they can be put in the "suggestions" cue and might be available for use one day if enough customers are in agreeance on certain needs/wants! Switched from [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/) We moved locations and needed a more medical aesthetic style tailored platform and Boulevard was an excellent find! Review Source Response from Boulevard Labs November 10, 2025 Mandy, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! Marianne M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Salon Life. Simplified " August 2, 2025 5.0 Overall, my experience with Boulevard has been really positive. It’s made running the salon smoother and more efficient, and I love how easy it is for both staff and clients to use. While there are a few quirks ( most likely a user error) with scheduling, the benefits far outweigh the drawbacks. It’s a solid platform that continues to improve, and I’d definitely recommend it. Pros What I like most about Boulevard is how user friendly it is. Everything from booking to checkout feels intuitive and streamlined both for our team and our clients. It’s taken the stress out of managing the day to day and lets us focus more on what we love most Hair! Cons The only thing I like least is that some timing conflicts in the schedule can be tricky to resolve. It’s not always obvious how to adjust overlapping appointments double bookings without a bit of trial and error. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Boulevard The look of the software and intuitive design. The intergration on my website and the client experience when booking online. Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) I wanted something that could manage more things and seamless client experience. Review Source MG Mallory G. Crnp Medical Practice Used the software for: 1-2 years ### "Boulevard is Good" November 10, 2025 4.0 Overall I like it. 8/10. Better than my old system for sure. Would still recommend. I did try to refer a friend but she was turned down because she was told her business was too small. Pros Ease of scheduling is great. Online scheduling and memberships have been a game changer for us. Notifications are very accurate and timely. Cons Reports. I have a hard time finding specific reports at times. But overall I still like Boulevard. Sometimes I have issues but I can usually resolve them with chat. Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) It was very “old” and not up to date for what I needed it for. Review Source Response from Boulevard Labs April 23, 2026 Hi Mallory, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! SW Samantha W. Owner, Nurse Practitioner Consumer Services Used the software for: 6-12 months ### "Love it! Wish we could upload multiple photos at once." November 4, 2025 5.0 Pros I love that I am able to chart and document all patient information in the same platform (POS, charting, photos, forms). Cons Photos must be added to the patient's chart individually. It is time consuming and if we could add multiple photos at once it would be much more efficient. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Boulevard I liked that everything was included and not separately purchased. Review Source Response from Boulevard Labs November 6, 2025 Hi Samantha - thank you for your review. We are happy you're enjoying the charting feature and we are sharing your input on the photos with our product team. We appreciate your feedback! MH Maisie H. RN Owner Hospital & Health Care Used the software for: 6-12 months ### "Great system!" November 12, 2025 5.0 I had quite a bit of help getting things set up and the training was good. If I ever need assistance I usually get help pretty quickly. Pros The forms and charts make charting easy for later. The checkout process is pretty seamless. The online booking is super convenient and easy for clients. Cons Being charges extra for any extra texts being sent. I feel like for the cost of this system, this should just be included into it without any additional charges. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Vagaro had little support and the forms and charts were horrible to work with. Review Source Response from Boulevard Labs April 23, 2026 Hi Maisie, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! NE Nathan E. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Boulevard Software System for Aesthetics/Medical Spa" March 24, 2025 5.0 Overall, Boulevard has been responsive to questions posed by our business and worked to help us maximize the features of their software for the business services and products we offer at our clinic. Pros The Boulevard software system has been seamless for integrating our client data, forms, services, and products. Additionally, the POS system available through Boulevard is managed in-house, reducing the likelihood of cross-software communication issues that we experienced with our last backend software program. Overall, the Boulevard software has been intuitive and user-friendly for both staff and clients alike. Boulevard's seamless technology brings in and retains clients, which maximizes the growth potential of our business. Cons Boulevard at first may seem to be more expensive than other aesthetics/medical spa software; however, we have found that they offer many services within their bundled packages that other software companies include only as "add-ons" for additional fees -- making other software systems just as, or more, expensive than Boulevard. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing Boulevard Boulevard is based in the United States, where our business is located, and the POS, ease of use, forms and charts, client management, and integrated online booking system through our website, social media platforms, and Google business page was a best fit for our clinic. Switched from [Pabau](https://www.capterra.com/p/140062/Pabau-CRM/) Our previous software system had wonderful customer service; however, due to the integration of a new, updated software platform, as a growing business, we were unable to wait through the process of them working out the software "glitches". Review Source SK Stephanie K. Owner Medical Director Medical Practice Used the software for: 2+ years ### "Wasn’t sure about Boulevard at first… but I LOVE it now!!!" March 11, 2025 5.0 I have had boulevard for 3 years. At first I was unsure if I made the right choice switching from Square. However, over the past few years Boulevard has improved so much and I am so impressed by how they really listen to what we want and need and are constantly making things easier and better. It really is geared for MedSpas which is super important! Pros It is very user friendly. There are a lot of different add ons like text marketing and email marketing that I love! They just introduced packages and memberships which is great! Cons It is difficult to refund people their booking deposit if they cancel their appointment. I wish it automatically refunded it to them when they cancel. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[Cerbo](https://www.capterra.com/p/211395/Cerbo/) Reason for choosing Boulevard We actually switched to PatientNow because we use RXPhoto for our charting and I thought it would be easier to have it all together. I never made the full transition over to PatientNow because it was SO hard to use and i just like Boulevard so much better!! Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square wasn’t MedSpa specific and Boulevard was. Review Source AP Anne P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "An Excellent Partnership " March 17, 2025 4.0 I would have given BLVD a 4.5 if the scale had allowed. It has been an excellent experience and our multi-location salon group can be outside of the norm for many software providers. Pros The people are extremely helpful and want to feel like a true partner. Very timely resolutions to problems. Easy to get in touch with someone who can help. Onboarding 3 years ago was a pain (it always is) but our specialist was superb and made it much less so. Cons We are on the East Coast and they are on the West so sometimes our hours don’t line up. Reason for choosing Boulevard The people mostly, as they were very responsive and made adaptations for us Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Needed a more sophisticated product which could handle a multi location salon group Review Source HD Harry D. Managing Member Retail Used the software for: 1-2 years ### "Boulevard - its like the mafia, there's no getting out. " February 4, 2025 1.0 My experience with the software was pretty average until I tried to leave the platform. Once you communicate to them you are leaving, they try everything in their power to make switching as hard as possible. From trying to charge you for months and months of a software you are not going to use, to holding your client data hostage. Pros Software is easy to use, and online booking works well. Cons Boulevard tries to literally extort you on the way out the door. For me, after having been with the company for a year and half, way past my initial one year contract, they told me my contract had automatically renewed (with not reminders or promts from them asking if I in fact wanted to renew) and that if I wanted to take my data (appointment history, client history, forms and charts) I would have to pay out the remainder of my contract. And their emails are pretty clear, either payout the entire contract even though you no longer plan to use the software, or "work with us to stay". This is simply extorsion put nicely. Plus when you join, you sign a I one year contract, they NEVER tell you that contact will renew automatically and for the same period of time once the year is up. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Boulevard Ease of online booking. Seemed easy to use. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) For the online booking features. We regretted the change almost instantly. Review Source BR Barry R. Location Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Good and getting better." November 13, 2024 5.0 This software has integrated nicely with our spa business. Most every feature we were looking for and a big improvement over what we were using previously. Booking is easy to understand and navigate and our clients seem to like the reminders and other interactions with Boulevard. Pros Once you are familiar with the system, it's quite easy to use. Intuitive in a lot of ways and our staff appreciate that as well as the consistent updates. Cons I do find that some of the support center info is either dated or incorrect when trying to troubleshoot an issue or question. Sometimes the info for a specific issue is hard to find or in the midst of other articles that don't seem to be related at all. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) This is a much better system and fit for our spa. Review Source Corinne 'Queenie' D. Practice Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Yes! BLVD is the platform for your practice!" August 2, 2025 5.0 I hate technology but LOVE Blvd. I do consistently recommend this to practices and will continue to- far superior to any program available. Pros There is no single "perfect" platform, but BLVD is as close as it gets! Marketing, POS, online scheduling, patient communications, reports, and immediate access to customer support (real people!). The efficiency and simplicity of this user-friendly platform is truly worth it's weight in gold. BLVD also listens to their customers - open to improvements and making constant upgrades to their program. Cons There are 2 things I'd like to see: The automated text for review to stop after the patient leaves one. And I'd love for them to manage phones (as well as text)! Review Source MB Marisa B. Advanced Aesthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "10 out of 10" November 3, 2025 5.0 Great experience, easy to use and I am always recommending Boulevard to any business to give it a try. Pros Very user friendly on both sides and super easy to learn the system. They also are constantly making updates to the system to make things more user friendly. Cons There is not anything with Boulevard that comes to mind that I don't like and if there is every something less user friendly or something that doesn't make sense they always are making improvements. Review Source Response from Boulevard Labs November 6, 2025 Thank you for your review, Marisa! We appreciate your positive feedback. BM Brazola M. Medical Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Boulevard is great" November 4, 2025 5.0 My overall experience with Boulevard has been positive. It manages the appointments, notifies me when my clients have arrived, and makes it easy to schedule them. Pros I enjoy using Boulevard because it is easy to navigate. Any problems that do occur the customer support team is there to assist. Cons I actually do not have any cons for boulevard. It is better than the last system we used at the business. Review Source Response from Boulevard Labs November 6, 2025 Thank you for taking the time to give us your feedback! Samantha H. RN Consumer Services Used the software for: Less than 6 months ### "A great, user-friendly tool for small businesses!" August 1, 2025 5.0 Overall I had a great experience and learned how to use Boulevard's features very quickly! I also liked the feature where you can message clients directly through Boulevard. Pros Boulevard is very user friendly and customer support is always available. If internet disconnects customer support I can be back talking to the original staff member helping me in about 5 minutes. Cons You can't call customer support, they only have the option to use a text box to contact customer service. Review Source YH Yesenia H. Nurse injector Retail Used the software for: 1-2 years ### "Live Boulevard ! " March 13, 2025 5.0 Positive experience! Love this system for organizing schedules and making appointments! User friendly! Pros The different colors and set up make it easy to view everyone’s schedules. Cons Blocking out times with the machines can get a little tricky Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.