# Page 10 | Boulevard Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Boulevard the right Medical Spa solution for you? Explore 364 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180087/Boulevard/reviews --- Boulevard 4.6 (364) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Boulevard ## Showing most helpful reviews Showing 226-250 of 364 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CW Cristina W. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Tried several options – Boulevard won by a landslide." December 18, 2020 5.0 Great! Onboarding was a breeze and my partner manager is super responsive. When problems arise they fix them very quickly. Pros The ease of use for new staff and for clients is unparalleled in my opinion – the learning curve is so short and with a fast growing team, ease of training is huge for our business. It's intuitive and I love the sleek design that clients experience. Cons Because it is new, there are occasionally features I miss from longer-established platforms (example - gift card functionality was only added recently). However, they are rolling out new features every single month and are very response to requests. Worth the wait for full functionality. For my business I wish it had class booking functionality but also appreciate the laser-focus on appointment-based booking. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Boulevard Sleeker design, and the booking overlay over my existing website versus pushing clients to an outside website. Review Source DA David A. Owner Consumer Services Used the software for: 2+ years ### "Boulevard Review" December 20, 2020 4.0 Boulevard had been a great part of our overall success and have been wonderful partners. Pros Ease of use and customer service response. I also really appreciate the salon centered perspective and how they think about how to help salons become successful. I really love the fact that the software also captures and stores all client payment information. I also love the stylist app. Cons I would love a robust loyalty plan for clients. I would also love to see a more robust stylist app. Review Source KB Kira B. Hairstylist Consumer Services Used the software for: 1-2 years ### "Hairstylist Take Away" September 14, 2021 4.0 Pros When rebooking clients the day of their service, I especially like that it gives me an option to book our 4 weeks, 6 weeks, or 8 weeks. I also like that the calendar itself counts out how many weeks from today. I like having the device that clients can insert their own cards, my salon just recently got this. Cons Somehow if alerts set up on client's accounts could pop up more forcefully so there's no way you miss it, that would be helpful. Review Source MT Margie T. Manager, Master stylist, social media Health, Wellness and Fitness Used the software for: 2+ years ### "Love BOULEVARD!" December 24, 2020 5.0 Pros I love that it is so easy to look up information and also add and customize for our business. Tech support is always there to help and notify's us if there is any changes due to holidays ahead of time! Cons I wish that I could customize the differences while making the schedule, i.e every other monday instead of first and third, etc. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) the company couldn't keep up with our high volume salon. Review Source KH Kelsey H. hairdresser Consumer Services Used the software for: 2+ years ### "Super easy to use " December 29, 2020 5.0 Overall easy and effortless with no major issues Pros I think booking on this is extremely easy, i like the viewing on the day/three day Cons i wish there was a view option for a week (instead of just one day or three days) and i also wish there was a whole month view (not necessarily with the blocks but just to view the month as a calendar whole). I also wish you could hold down an appointment and move the time up or down, or extend the appointment length by dragging the bottom of the appointment. Right now the hold down feature only creates a new appointment but doesn’t edit current appointments. Review Source LI Lynda I. Lmt Alternative Medicine Used the software for: 6-12 months ### "Great booking agent " June 22, 2023 5.0 It’s so much better than our previous provider Pros I love it he ease of online booking. Also the help desk is fantastic Cons Once or twice the cc function was down. That was a bit frustrating. We couldn’t check clients out. Of course it was fix promptly. Reason for choosing Boulevard Function and price Review Source TH Tanner H. Owner/Operator Health, Wellness and Fitness Used the software for: 1-2 years ### "Transitioned with large brand from different software" December 17, 2020 5.0 Pros Boulevard is intuitive, myself and our staff picked it up quickly. The reporting is much more detailed and customizable than what we had worked with before. Cons Transitioning was slow and a bit tough at first, but all data was eventually added and correct. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Millenium](https://www.capterra.com/p/36629/Millenium/) Switched from [Booker](https://www.capterra.com/p/90708/Booker/) The previous product was stuck in its ways and getting behind in this digital age. Review Source GR Gabrielina R. Acupuncturist Health, Wellness and Fitness Used the software for: 1-2 years ### "Customizable perfect for wellness practitioners" September 25, 2021 5.0 Pros Ability to add SOAP notes and any other forms. Allows clients to online book and sends reminders and confirmation. Cons As an user and not involved in setup of system. No cons I can think of. Review Source AC Amanda C. Owner Consumer Services Used the software for: Less than 6 months ### "Boulevard has potential" December 21, 2020 3.0 Boulevard is in the beginning staged. It feels like we're in the "terrible two's". It's a young software that needs more advanced software engineers help. It seems like it was developed from someone with few years experience in the industry of software development. Pros I like that the software is geared to a younger generation. Its using modern looks and technology. Cons The engineering of the software is incomplete. I can tell they did not have actual users verify the functionality of the software before going live. There are a lot of little things, but imperative functions that do not exist with boulevard. This is how someone can tell its a brand new software. There are so many kinks that need to be worked out. The app especially is problematic, and offers no actual function of usefulness. The inability to view appointment details on the app (what service is requested), is especially frustrating. The app does not respond at all to touch. I'm not a programmer so I don't know what issue that would be. Reason for choosing Boulevard The look of the software Switched from [Booker](https://www.capterra.com/p/90708/Booker/) I wanted a more trendy , " newer looking" software. Review Source SR Sahandra R. Host Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use platform" September 14, 2021 3.0 Pros I enjoy how organized, visually appealing and simple to use Boulevard is Cons There is a lot of room for improvement within this platform. There is a million ways to execute one feature which can get confusing and lots of appointment/scheduling glitches Review Source II Isabella I. Reception Cosmetics Used the software for: 6-12 months ### "BLVD The Review" September 14, 2021 5.0 Great! A few tweaks and it could be perfect! Pros The aesthetic and lay out of the software itself! Very easy to use and we love the online accessibility for clients! Cons We would really really love to see a online portal for clients!!! Review Source AR Amber R. Director 1 Cosmetics Used the software for: 2+ years ### "Another program" September 14, 2021 4.0 Pros Not to glitchy, able to use on multiple devces. Cons Bad notification system, able to view, sharing Review Source MB Manuela B. Head of Customer Experience Hospitality Used the software for: 6-12 months ### "Recommend, but not if you want custom features" September 14, 2021 4.0 Pros \- Custom support - User Experience Overall really like it. The team is great and our front of house loves it. Cons \- Customization + Reporting - They could use a loyalty program, better customization for texts and emails, and more tech support Review Source AD Ashley D. Salon Owner Consumer Services Used the software for: 6-12 months ### "Loving our new software" July 1, 2020 5.0 We switched from a really large, out of date system. Boulevard is clean and simple. It has brought our salon into 2020 with ease. I would have never gotten through the quarantine and being able to work remotely without the ease of Boulevard. The customer service staff is wonderful, always available, and quick to respond. I am so pleased with our choice to switch, I would never go back! Pros Ease of communicating to the company is top notch! The program is simple, clean, and easy to use. Transition from the other software we used was painless. Booking app and staff app is great! Integrated CC processing is amazing as well. Cons A few reports could be added, online booking features could be a bit cleaner. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Boulevard Boulevard checked all the boxes for us. Review Source AR Ashley R. Inventory Manager Consumer Services Used the software for: 1-2 years ### "Best in the Biz" September 14, 2021 5.0 Pros Easy and intuitive to use. Lots of customization and customer service is always responsive. Cons The survey at the end where it has the frowning face first Review Source KG Katie G. Spray artist Consumer Services Used the software for: 1-2 years ### "Beautiful ui" January 5, 2021 4.0 I have experienced good things. It’s also a big hard to have add on services that don’t also take up more time on the calendar. Pros It’s user friendly and easy to figure out Cons The app is very difficult to use when booking multiple services on a mobile device. The times always want to auto adjust. When you change one they all change. It’s frustrating. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) This one appeared to have a better membership platform than bookers. It ui was also much easier to pick up for a staff that is ever changing. Review Source JB Jennifer B. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "So far so good - cautiously optimistic for the future!" December 19, 2020 4.0 Multiple merchant accounts, low credit card processing fees, automated messaging is nice. Overall customer service is very responsive and helpful, hopefully all the features we are waiting on will actually happen soon. Our previous system promised us that a huge feature we needed would be done in 3 months... for 3 years. Pros What was most important to us was the ability to have multiple merchant accounts as we have many renters and all share the same scheduling system. Cons We were told when we signed up that there was a Shopify sync, which was not actually working when we implemented it and it has been about 4 months so far and it's still not on the radar. So we are anxiously awaiting that piece which is a huge chunk of why we switched to boulevard. Also waiting on classes feature, new card readers, and gift card functionality. Reason for choosing Boulevard multiple merchant accounts/shopify sync Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) once they actually came out with their credit card processing which took 3 years of waiting, it was ridiculous high fees even if a client pays cash or check. Review Source SH Sara H. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Must have for Salon or Spa" November 6, 2020 5.0 I was impressed with the training and communication with the Boulevard onboarding team when we made the switch. They made the big switch easy and it was seamless. It can be scary to bring in new things to your business but this is a no brainer. The reporting systems are the most detailed, the training for staff makes it so you don't have to do anything, and the clients love it. Highly recommend! Pros How it is the most functional and modern software for my industry. Boulevard has simplified so many frustrating features we had to work through with other booking softwares, plus our clients have complimented how easy it is to use online booking. Cons The reports can be tricky to navigate and sometimes it can be slow but it resolves itself or If i need help I use the Help Chat service and any questions I have get resolved within minutes. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody is so expensive for what you get compared to Boulevard. Mindbody feels like it hasn't been updated in 10 years and is so slow and complicated. It is not a great product for Salons. Review Source HK Hollister K. Nurse Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use for booking appointments " September 20, 2021 5.0 Very positive Pros Easy to use for administrative staff, for providers and for our clients! I get alerts when clients arrive, cancel or reschedule which is the best part for me Cons Nothing I would say I like least about boulevard Review Source VR Verified Reviewer Esthetician Cosmetics Used the software for: Less than 6 months ### "BLVD review " September 23, 2021 4.0 Pros The design of the software and how easy it is for me to use it and understand it. I am able to see my client bookings, previous visits, type of client, and services provided. It helps me provide my client a more personal experience. Cons I have not found any issues with this software. Perhaps I do not use it in an administrative way, but more so managing my personal schedule. Review Source CZ Caroline Z. Assistant Salon Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great software but has some glitches" December 17, 2020 5.0 It's nice to have a software that's reliable in all aspects of the business, from scheduling to inventory to time clocks. I think the software has potential to grow and develop so that it runs more smoothly and has fewer glitches, but overall, my experience has been very positive. Pros Overall, this software is user friendly and easy to learn and teach to others. It has a nice visual layout and is reliable. Cons I often have to find loopholes around glitches which can be frustrating. I see this mostly when marking an appointment as confirmed or making additions to services. I would also like to see further development in analytics reports. I'd also like to see a more developed and user friendly mobile app. Review Source MC Michael C. owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Boulevard review" July 15, 2020 5.0 Superb. Support has been outstanding, which is a key feature, or mny of them, on why i choose Boulevard over other POS companies. I used to sell POS (long time ago) and the support has been stellar, everyone is beyond professional and helpful. Pros The adaptability is a key feature, many, many features make for an easy fit into our existing business. So many options that I haven't begun scratching the surface. Cons Implementation was a little lacking - maybe offer an in person option for future establishments. Alternatives considered [Jade ThirdEye](https://www.capterra.com/p/171370/Jade-ThirdEye/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/)[SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Reason for choosing Boulevard Compatibility with both salon and spa worlds and eventually alternative medicine with HIPPA compliance and customer support. Review Source BO Brittsny O. Receptionist Health, Wellness and Fitness Used the software for: 6-12 months ### "Helpful for our health & wellness office " September 21, 2021 5.0 Pros Great customer service from boulevard, it’s very user friendly as qell Cons There are a lot of glitches, but they’re being ironed out and there’s always improvements made Review Source EL Erin L. Assistant Manager Cosmetics Used the software for: Less than 6 months ### "Not bad...could be better" September 14, 2021 3.0 Pros I love how clean this app is. I feel like when I am looking at the schedule for the day I am not overwhelmed by all kinds of bells and whistles that distract from what I need to see. Cons There are a lot of bugs. I have noticed rescheduling does not always work, reporting is not always accurate, and everything involving client communication is locked into whatever location the correspondence was sent. So it's not always easy to see if the other location has followed up or not. Review Source JW Jill W. Owner/Operator Alternative Medicine Used the software for: 2+ years ### "Underwhelmed - avoid if you can" March 12, 2026 1.0 Very underwhelmed by Blvd. We were overpromised, under delivered by this company. The cost is far too expensive for the value received. Much better services available on the market. We’re mandated to use this system with our franchise or we’d have left years ago. Pros The ability to text in same system as scheduling appts and being able to make recurring blocks. Had to add to meet minimum requirements for this field. Cons The cost; lack of functionality in the mobile app vs online; reporting functionality and lack of auditing; inability to have client photos added to account profile, like Mind Body; inability to perform marketing actions and use AI within the service; etc Switched from [Booker](https://www.capterra.com/p/90708/Booker/) We were mandated to switch Review Source Talk to a Capterra advisor for free and get results within 15 minutes.