# Page 2 | Boulevard Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Boulevard the right Medical Spa solution for you? Explore 366 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180087/Boulevard/reviews --- Boulevard 4.6 (366) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 2 - Reviews of Boulevard ## Showing most helpful reviews Showing 26-50 of 366 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use George H. Owner Medical Practice Used the software for: Less than 6 months ### "Read this before signing the 1-Year contract! " May 18, 2026 1.0 I have a Meeting with \[sensitive content hidden\] tomorrow. Hopefully we can come to an agreement to let us part ways. Pros Please read this before signing the 1 year contract! If the software doesn’t work for your practice, they won’t let you cancel if your unsatisfied with their product/software. Cons Before signing a 1-year contract with Software, I strongly recommend researching whether it truly fits your business workflow — especially if you own a medical spa. The software looked promising during the initial Zoom demos, but once we started using it daily, we experienced several major operational problems. Our biggest issue is client communication. Clients can reply to automated appointment reminder texts, but those messages are not reliably delivered unless someone is actively logged into the desktop dashboard. They are not properly accessible through the mobile app. This caused us to miss an important cancellation message for a $2,500 appointment on Easter Sunday, which resulted in unnecessary scheduling issues and lost family time. The mobile app is also extremely limited. There is no functional POS system for checking out clients directly from a phone, which is frustrating for businesses like ours that operate without a front desk. We also found the scheduling system, HIPAA forms, and medical intake workflows poorly designed for TRT, peptide, and wellness practices. Lastly, don’t accept the first price quote. We were initially quoted $400/month, but after negotiating, it dropped to $275/month. I’ll update this review after speaking with management tomorrow. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) Because we needed HIPPA compliance EMR system Review Source JG Joshua G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "From First to Worst" February 12, 2026 1.0 Started off strong, ended poorly. We’ve been using for about a year and a half. The first year was excellent — no issues at all and it fit our needs perfectly. Over the past few months, however, we’ve experienced a growing number of glitches. In the last four weeks alone, the system has crashed twice, leaving us unable to schedule clients, check them out, or access previous notes. It’s incredibly frustrating and embarrassing to have to explain to patients that we can’t book appointments or process payments for services or products. Pros aesthetically pleasing program. First year with them things worked really well with almost no issue. Cons constant glitching, system-wide crashes, lack of improvement in software with requested changes or improvements Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)[Weebly](https://www.capterra.com/p/246168/Weebly/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Reason for choosing Boulevard I dont' remember why, but I know it impressed us Switched from [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Needed something a little more medical and not just salon or spa Review Source Response from Boulevard Labs February 23, 2026 Thank you for your honest review. We take all reviews of Boulevard seriously. We know that incidents like this disrupt your operations and we understand the impact that can have on your business. We are committed to making things right and earning back your confidence through consistent performance, transparency, and accountability. We appreciate your candid feedback. PE Penelope E. Nail Salon Owner Consumer Services Used the software for: 2+ years ### "A Game-Changer for Our Salon! We Couldn’t Operate Without It!" November 5, 2025 5.0 Our experience with has been exceptional from day one. The onboarding was smooth, customer support is outstanding, and the platform itself is rock solid. We’ve seen a huge improvement in organization, staff communication, and client retention. As a busy salon owner, I can confidently say our business wouldn’t function the same without Boulevard. It’s one of the best decisions we’ve ever made for our company. Pros has completely transformed the way our salon operates. The system is beautifully designed, intuitive, and reliable everything from booking to checkout feels effortless. I love how organized it keeps our team and how professional it makes our client experience. The reporting tools, marketing features, and automated reminders have truly elevated our business. It’s more than just a software, it feels like a real partner in our day-to-day operations. Cons Honestly, it’s hard to find any major downsides. My only wish is that had a public marketplace or discovery feature like Booksy and Fresha, where potential clients could browse and book services directly through the app. That would make it absolutely perfect! Another challenge we’ve experienced is the pricing structure for multiple locations. As we continue to grow and expand, having to pay full price for each additional location makes it difficult to scale affordably. Other software platforms such as Vagaro, Fresha, GlossGenius, and Mindbody offer discounted or tiered pricing for multiple locations, some even allow you to manage several under one plan or charge only a small add-on fee per site. Because our long-term goal is to continue expanding, we’ve started to explore these other platforms for the future. However, Boulevard still remains our top choice for its quality, design, and exceptional client experience. Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Boulevard We chose over Fresha because it’s more professional, reliable, and better suited for high-volume salons. The interface, reporting tools, and client experience are superior, giving our brand the luxury feel and organization we wanted. Switched from [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) We switched from Booksy because it didn’t have all the features our business needed and the system often ran slowly. is faster, more reliable, and offers the advanced tools we need to manage multiple locations efficiently. Review Source Response from Boulevard Labs April 23, 2026 Hi Penelope, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! mB michele B. Owner Cosmetics Used the software for: 6-12 months ### "My Business Runs Better with Boulevard" November 5, 2025 5.0 My overall experience with has been exceptional. It’s a platform that genuinely supports how I operate — detail-oriented, client-focused, and service-driven. From seamless booking to thoughtful client management, everything feels built to help my business run smoother and look more professional. The customer support team is responsive, the interface is clean and modern, and my clients constantly compliment how easy it is to book and stay connected. Boulevard truly elevates the luxury experience I strive to deliver at every touchpoint. Pros As a small business owner in the beauty industry, I can honestly say has elevated the way I run my business. The platform feels thoughtfully designed for both the client and the provider — it’s intuitive, modern, and seamlessly integrates every part of my workflow. What I love most is the efficiency and polish it brings to the client experience. Online booking is effortless, reminders go out automatically, and everything syncs perfectly with my schedule. On the backend, the reporting tools, service customization, and client notes help me maintain the kind of high-touch, detail-driven service my guests expect. Simply put, Boulevard helps me deliver a five-star experience before clients even walk through the door. It’s not just software — it’s a business partner that truly understands the beauty industry. Cons There’s not much to dislike about , but I do think the app could use some improvement. It occasionally feels limited compared to the desktop version, especially when managing appointments or accessing certain features on the go. Still, it’s a minor inconvenience in an otherwise seamless system — and I trust Boulevard will continue refining it with future updates. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) I made the switch from Square to because I needed a platform that felt more elevated, industry-specific, and aligned with the guest experience I deliver. While Square handled the basics, it lacked the depth and polish that a luxury service business like mine requires. Boulevard offers a seamless interface, smarter client profiles, and a more curated booking experience that truly reflects my brand. It’s not just a point-of-sale system — it’s a full business solution built for beauty professionals who want to operate at a higher standard. Review Source Response from Boulevard Labs April 23, 2026 Hi Michele, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! Elizabeth K. Business Manager Consumer Services Used the software for: 1-2 years ### "My Favorite Spa Software!" August 5, 2025 5.0 has been an absolute game-changer for our business. As someone who’s used multiple platforms in the beauty and wellness space, I can confidently say this is the best I’ve experienced—especially when it comes to appointment management. It’s intuitive, reliable, and built to support both staff and client needs seamlessly. Customer support deserves its own shoutout: they are incredibly responsive, friendly, and helpful. The in-app messaging feature makes it easy to get quick answers without having to jump through hoops. Payment processing is also a major win. The built-in 3% tax offset feature is a blessing—it takes the guesswork out of covering processing fees and helps protect our bottom line without any awkwardness. No software is perfect, but what really sets Boulevard apart is how quickly they address bugs and system issues. Their team is proactive, transparent, and communicative when improvements or fixes are underway. We’re truly happy with Boulevard and would recommend it to any service-based business looking for a smarter way to operate. Pros What I like most about is how thoughtfully it's built for both the business and the client experience—it’s reliable, easy to use, and incredibly supportive. The appointment management tools are the best I’ve seen in the industry, and the customer support team is always quick to help through the convenient messaging feature. Even when there are occasional bugs, the Boulevard team is fast to respond and transparent about fixes, which builds a lot of trust. Cons Limited integrations (i.e. not synced with classpass) but they are always growing and adding new features and integrations monthly. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Impressed with the offerings that were designed to meet industry specific needs Review Source SM Sue M. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "One Platform, Endless Possibilities" November 3, 2025 5.0 My overall experience with has been outstanding! It’s truly an all-in-one platform that streamlines every aspect of running our MedSpa — from scheduling and charting to marketing, memberships, and POS. The system is intuitive, beautifully designed, and continues to evolve with thoughtful updates that make our daily operations smoother and more efficient. The support team is responsive and genuinely listens to user feedback. Boulevard has become an essential part of our business success! Pros I love that is a fully integrated platform! It truly covers all the bases — scheduling, HIPAA compliance, charting, marketing, inventory management, and Point of Sale — all in one seamless system. The team is constantly improving functionality, which makes a huge difference in daily operations. Over the past 18 months, I’ve especially appreciated the enhancements to the voucher system for client packages and the improved membership management and processing. Boulevard just keeps getting better! Cons The reporting tools work well for standard insights, but creating customized reports can be a bit tricky. I’d love to see more flexibility and an easier way to tailor reports to specific business needs in the future. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Boulevard Even though we were a new MedSpa, I didn't want to outgrow a system, but rather grow into a system. had it all! Review Source Response from Boulevard Labs November 6, 2025 Sue, thank you for taking the time to leave us this detailed review about Boulevard. We are so happy that you enjoy using the platform. Also, we will share your input about reports with our product team. Thanks again! WG Wendy G. APRN, CRNA, Owner, Injector Medical Practice Used the software for: Less than 6 months ### "Upscale integrated system to move my business forward. Still learning but promising thus far!" November 5, 2025 5.0 On boarding was systematic and nice. Launch was bit hairy as had not figured out some things prior, like all charting is done on ipad b/c as aesthetics practice THIS is where pics must be taken! Would LOVE to see a BIG follow up say 2 mos after launch. This meeting would be say 45 min long and allow practitioner to cover all the pop up issues that occurred after launch. Questions answered etc. THEN another follow up at 3 mos to again ask questions etc. I think of Bouldvard as Nordstroms (and I like NORDSTROM because I can ALWAYS get help. THIS is what is most important to me!) I will pay extra to have great service! Pros ’s integration with “the whole package” is lovely. Already gotten compliments on how easy it is for clients to book. Love being able to view the client’s total profile, including avg spend, products purchased, photo gallery of all pics on profile page, etc. Ability to compare photos so easily in gallery is AWESOME! GAMECHANGER! I am still playing with some features and learning the system. It is thorough. Looking forward to the future as I get more and more out of the system. Also, getting help is not too difficult. The AI integration to provide help is actually HELPFUL and on point. Was able to schedule a phone call for help as well w/ease. LOVE this. Seems that managing appointments is easy! Company is consistently implementing upgrades to make system perform as best as possible. Cons Not being able to simply change price of a tox unit easily to do so when I desire is frustrating. Learning the go around. ALSO, med spa MUST know up front: Definitely NEED TWO iPads, one client facing and one for practitioner to use. I was told definitely need ONE ipad but really need two, otherwise it becomes confusing. Start w/TWO! ONE dedicated to client and ONE for practice for charting etc. Little frustrating check out must be done on computer and can’t process all way through w/ipad. Not sure why this is but again, getting used to it. Service is not cheap. MUCH more expensive than the competitor. Once I am fluid with system I think I will not mind. Not fluid yet so bit frustrating at times. I will look forward to doing another review in a year. I suspect I will be much further along in my understanding and use of entire system. Am now trying to tweak my forms and such and having hard time. System not allowing me. Will figure that out today on phone call. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Boulevard Seemed more seemless. Jane not allow multiple treatment rooms. Not have memberships Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) AR annoying. Not able to get timely help. Review Source Response from Boulevard Labs November 6, 2025 Wendy, we so appreciate you leaving such a detailed and helpful review! We are glad you're getting value from Boulevard, and we will share your comments with our product team. Thank you for taking the time to do this. JN Julianne N. Esthetician Medical Practice Used the software for: 6-12 months ### "Boulevard - THE GAME CHANGER" November 5, 2025 5.0 I love . It's such an easy and convenient business experience from admin to front desk to booking and to clients! Pros I love that is so user friendly for clients and staff members! The features Boulevard provides are second to none when trying to manage register close out, patient packages and online booking services! The payment processing for clients is unmatched and incredibly easy to set up. You are able to link multiple devices to check out clients whether it be at the front desk or in a treatment room! The security of the system is great, and HIPPA compliant as we need for medical services and more!! Cons The only thing that I don't love about is when you check out a client for a package with a voucher, it doesn't "zero" out the balance. Instead, it takes the package price and divides by vouchers to see the "discounted" price, but it messes up my end of month numbers :( Switched from [Mangomint](https://www.capterra.com/p/187593/Mangomint/) Mangomint didn't offer the tools we were looking for like forms and charts and it was a mess. Review Source Response from Boulevard Labs November 6, 2025 Thank you for taking the time to give us your feedback, Julianne! We appreciate your thoughtful input about both the pros and cons and will be sure to share your comments with our product team. FL Farrah L. Social Media and Front Desk Manager Cosmetics Used the software for: 2+ years ### "Love this system!" April 15, 2026 4.0 Honestly love it so much. I like that when I have questions, there’s a video catalog I can go to for help. Pros Super easy to use overall and makes a lot of sense. You can do so much on it. Scheduling and managing appointments is clean and easy. Cons More features. I’ve also noticed that when a service provider updates prices, prices for pre booked appointments do not update. Review Source Response from Boulevard Labs April 23, 2026 Hi Farrah! Thank you for taking the time to leave a detailed review about your experience with Boulevard! We appreciate your feedback. Marianne M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Salon Life. Simplified " August 2, 2025 5.0 Overall, my experience with has been really positive. It’s made running the salon smoother and more efficient, and I love how easy it is for both staff and clients to use. While there are a few quirks ( most likely a user error) with scheduling, the benefits far outweigh the drawbacks. It’s a solid platform that continues to improve, and I’d definitely recommend it. Pros What I like most about is how user friendly it is. Everything from booking to checkout feels intuitive and streamlined both for our team and our clients. It’s taken the stress out of managing the day to day and lets us focus more on what we love most Hair! Cons The only thing I like least is that some timing conflicts in the schedule can be tricky to resolve. It’s not always obvious how to adjust overlapping appointments double bookings without a bit of trial and error. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Boulevard The look of the software and intuitive design. The intergration on my website and the client experience when booking online. Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) I wanted something that could manage more things and seamless client experience. Review Source EM Evin M. Medical Aesthetician Health, Wellness and Fitness Used the software for: 6-12 months ### "Business Owner " November 3, 2025 5.0 Me gustsa la programacio. Fue un poco estresante una ves aprendido fue mas facil. Es muy facil de usar Pros Super intuitivo tanto para el cliente como para el usuario nuestro equipo de trabajo. Facil de manejar las citas y para bloquear tiempos personales vale la pena el orecio Cons Que ni es compati le co. Otros cale darios como google calendar . Pero no es tan importante. Me guatatia que pudiera agregar pre venta de servicios. No solo creditos. En los especiales mensuales los clientes compran 2o 3 o mas servicios con el especial del mes Review Source Response from Boulevard Labs November 6, 2025 Thank you for your feedback, Evin! CH Cynthia H. Nail Technician Cosmetics Used the software for: 1-2 years ### "Liking Boulevard" November 4, 2025 5.0 Once signed up, its a breeze from there. is easy access, updates regular, changes in schedule is instant, which gives me heads up on my appointments and services. Pros I love the convenience of , because I have access to my schedule at anytime, known when and what time my appointments, and with who. Being able to greet my clients by name and well prepare for the service. Cons I have mot had any bad experiences with . This is my first time using Boulevard, and it is user friendly and convenient. Review Source Response from Boulevard Labs November 6, 2025 Thanks for leaving a review! We're so glad to hear you are enjoying using Boulevard for your business. kS kristin S. Owner Medical Practice Used the software for: Less than 6 months ### "Pretty Good!" November 12, 2025 5.0 Everyone has been helpful. Truly, my only complaint is the price. I think compared to other aesthetic software, it's pricey. Pros easy, safe to use. Support is fast and always there. I like how everything is easily accessible and very user friendly Cons The only con I have is the cost. I do need to reach out though- i was supposed to pay in full one time and i have been being charged monthly Alternatives considered [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing Boulevard aesthetics record- but u dont have it listed and it is NOT user friendly, but has great features Switched from [DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/) i needed better online booking and membership features Review Source Response from Boulevard Labs November 14, 2025 Hi Kristin, thanks for taking the time to leave a review and sharing your feedback about Boulevard! JB Jennifer B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great software for aesthetics practices" September 7, 2025 5.0 I really like overall. I share that with anyone that asks. It’s been a great addition to my practice. Pros It’s user friendly and includes everything we need to smoothly run our aesthetics practice. The transition from our old software was so easy! Cons It’s still being optimized which is actually great because as we find things the software could do better, the company improves it. I would like to see better cc processing rates. Also, e prescribing. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) We needed something better than what we currently were using. Review Source SW Samantha W. Owner, Nurse Practitioner Consumer Services Used the software for: 6-12 months ### "Love it! Wish we could upload multiple photos at once." November 4, 2025 5.0 Pros I love that I am able to chart and document all patient information in the same platform (POS, charting, photos, forms). Cons Photos must be added to the patient's chart individually. It is time consuming and if we could add multiple photos at once it would be much more efficient. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Boulevard I liked that everything was included and not separately purchased. Review Source Response from Boulevard Labs November 6, 2025 Hi Samantha - thank you for your review. We are happy you're enjoying the charting feature and we are sharing your input on the photos with our product team. We appreciate your feedback! SF Samantha F. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Well worth it!" August 4, 2025 5.0 I felt very prepared in using the product especially since we started training 2-3 months before I even had my first client. Everyone is friendly and supportive. Pros I am able to ask a question and speak to a person any time, especially when I am working late hours until 9pm. I feel supported and the technology makes the client experience look and feel thoughtful and well-planned. Cons It does come at a price but it is worth it. I budget in different ways because it is an asset to have such a seamless way to book, purchase, and get that professional first-time experience I need as a new business. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Boulevard overall support, POS, the way it interacts with clients Review Source LP Lauren P. Owner Cosmetics Used the software for: 2+ years ### "10/10 Boulevard is the Best" April 9, 2025 5.0 is all about supporting salons and small businesses. They want to help you grow and be successful without the headache of a faulty booking system thats difficult for clients to navigate. I highly recommend them. Pros What I like most about is that its easy to use for both clients and staff. The Boulevard staff is also great. I always get a quick response if I ever have a question. I also like that they have a resources page and blog. Clients love how seamless it is to schedule and reschedule their appointments. The team loves how easy it is to view their bookings, client profiles and product purchases. Cons I do not have anything negative to say about . I have tried with many booking sites and nothing compares to Boulevard. Switched from [Genbook](https://www.capterra.com/p/220430/Genbook/) Clients complained that it was not easy to book more than one service with multiple stylists in one appointment. They also had a hard time canceling and rescheduling. Review Source NE Nathan E. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Boulevard Software System for Aesthetics/Medical Spa" March 24, 2025 5.0 Overall, has been responsive to questions posed by our business and worked to help us maximize the features of their software for the business services and products we offer at our clinic. Pros The software system has been seamless for integrating our client data, forms, services, and products. Additionally, the POS system available through Boulevard is managed in-house, reducing the likelihood of cross-software communication issues that we experienced with our last backend software program. Overall, the Boulevard software has been intuitive and user-friendly for both staff and clients alike. Boulevard's seamless technology brings in and retains clients, which maximizes the growth potential of our business. Cons at first may seem to be more expensive than other aesthetics/medical spa software; however, we have found that they offer many services within their bundled packages that other software companies include only as "add-ons" for additional fees -- making other software systems just as, or more, expensive than Boulevard. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing Boulevard is based in the United States, where our business is located, and the POS, ease of use, forms and charts, client management, and integrated online booking system through our website, social media platforms, and Google business page was a best fit for our clinic. Switched from [Pabau](https://www.capterra.com/p/140062/Pabau-CRM/) Our previous software system had wonderful customer service; however, due to the integration of a new, updated software platform, as a growing business, we were unable to wait through the process of them working out the software "glitches". Review Source MB Marisa B. Advanced Aesthetician Health, Wellness and Fitness Used the software for: 1-2 years ### "10 out of 10" November 3, 2025 5.0 Great experience, easy to use and I am always recommending to any business to give it a try. Pros Very user friendly on both sides and super easy to learn the system. They also are constantly making updates to the system to make things more user friendly. Cons There is not anything with that comes to mind that I don't like and if there is every something less user friendly or something that doesn't make sense they always are making improvements. Review Source Response from Boulevard Labs November 6, 2025 Thank you for your review, Marisa! We appreciate your positive feedback. JF Jacinthe F. Lymphatic therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Boulevard app" October 1, 2025 5.0 My experience with the app has been excellent. The team is highly professional, and I would recommend this app to any business looking for a reliable appointment scheduling solution. Pros What I liked most about the app is its user-friendly interface, Appointment management and features. Cons didn’t find anything to dislike about the app; everything is extremely professional and makes the workflow very smooth and convenient Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) I get used to from my old employer Review Source JM Jennifer M. Owner Cosmetics Used the software for: 6-12 months ### "Boulevard Changeover" November 13, 2025 5.0 Wonderful experience, from customer support to daily use, it is a very easy system to use. I have not had any complaints from my team and teaching new users has been so easy! Pros Very easy to use, customer support has been excellent, we have no complaints and love that we switched over! Cons If an appointment is checked out incorrectly, it is hard to change the transaction without making a new appointment completely. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Less expensive, better program, easier to use. Review Source Response from Boulevard Labs November 14, 2025 Hi Jennifer, thank you for taking the time to leave a detailed review about your experience with Boulevard! We appreciate your feedback. MH Maisie H. RN Owner Hospital & Health Care Used the software for: 6-12 months ### "Great system!" November 12, 2025 5.0 I had quite a bit of help getting things set up and the training was good. If I ever need assistance I usually get help pretty quickly. Pros The forms and charts make charting easy for later. The checkout process is pretty seamless. The online booking is super convenient and easy for clients. Cons Being charges extra for any extra texts being sent. I feel like for the cost of this system, this should just be included into it without any additional charges. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Vagaro had little support and the forms and charts were horrible to work with. Review Source Response from Boulevard Labs April 23, 2026 Hi Maisie, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! SK Stephanie K. Owner Medical Director Medical Practice Used the software for: 2+ years ### "Wasn’t sure about Boulevard at first… but I LOVE it now!!!" March 11, 2025 5.0 I have had for 3 years. At first I was unsure if I made the right choice switching from Square. However, over the past few years Boulevard has improved so much and I am so impressed by how they really listen to what we want and need and are constantly making things easier and better. It really is geared for MedSpas which is super important! Pros It is very user friendly. There are a lot of different add ons like text marketing and email marketing that I love! They just introduced packages and memberships which is great! Cons It is difficult to refund people their booking deposit if they cancel their appointment. I wish it automatically refunded it to them when they cancel. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[Cerbo](https://www.capterra.com/p/211395/Cerbo/) Reason for choosing Boulevard We actually switched to PatientNow because we use RXPhoto for our charting and I thought it would be easier to have it all together. I never made the full transition over to PatientNow because it was SO hard to use and i just like so much better!! Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square wasn’t MedSpa specific and was. Review Source DH Deborah H. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Clear and easy access" November 7, 2025 4.0 Pros makes the appointment schedule easy to access online and the layout is clear and colorful. Cons The appointment confirmation text messages that sends do not indicate the duration of the appointment. For example, the text does not say if the massage that has been booked is 45, 60 or 90 minutes long. It only tells us that an appointment has been booked but provides no details. Review Source Response from Boulevard Labs November 10, 2025 Hi Deborah, thank you for your review. We re glad you find the scheduling easy to use and will pass your feedback about the confirmation texts to our product team. HD Harry D. Managing Member Retail Used the software for: 1-2 years ### "Boulevard - its like the mafia, there's no getting out. " February 4, 2025 1.0 My experience with the software was pretty average until I tried to leave the platform. Once you communicate to them you are leaving, they try everything in their power to make switching as hard as possible. From trying to charge you for months and months of a software you are not going to use, to holding your client data hostage. Pros Software is easy to use, and online booking works well. Cons tries to literally extort you on the way out the door. For me, after having been with the company for a year and half, way past my initial one year contract, they told me my contract had automatically renewed (with not reminders or promts from them asking if I in fact wanted to renew) and that if I wanted to take my data (appointment history, client history, forms and charts) I would have to pay out the remainder of my contract. And their emails are pretty clear, either payout the entire contract even though you no longer plan to use the software, or "work with us to stay". This is simply extorsion put nicely. Plus when you join, you sign a I one year contract, they NEVER tell you that contact will renew automatically and for the same period of time once the year is up. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Boulevard Ease of online booking. Seemed easy to use. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) For the online booking features. We regretted the change almost instantly. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.