# Page 3 | Boulevard Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Boulevard the right Medical Spa solution for you? Explore 364 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180087/Boulevard/reviews --- Boulevard 4.6 (364) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Boulevard ## Showing most helpful reviews Showing 51-75 of 364 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RB Rachel B. Owner Consumer Services Used the software for: 1-2 years ### "WE STAN BOULEVARD " May 6, 2025 5.0 The customer service and thoughtfulness of the company come through. There were definitely industry people involved in this and I think that shines through! Pros The personal touches. Clients being able put their pronouns in or requesting a quiet appointment. We also love all of the reports and marketing tools! Cons The add ons don’t always move when ti adjust the appointments. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) We needed something more detailed and thorough. Review Source Response from Boulevard Labs June 3, 2025 Thank you for your review, Rachel! We're happy that you're happy. NM Nicole M. Concierge Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great for beginners!" November 3, 2025 5.0 So far, after using it for 4 month now, I am very comfortable and confident when using Boulevard. At first I was confused but Academy courses helped me strive in my position and now I am able to train others. Pros I like how user friendly it is. It makes learning how to process payments, training, and security easier than most. The customer support Academy has helped me grow as an employee. Cons I dont have anything specific to dislike. Just like every new system you train on, it will take some time to adjust. Review Source BM Brazola M. Medical Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Boulevard is great" November 4, 2025 5.0 My overall experience with Boulevard has been positive. It manages the appointments, notifies me when my clients have arrived, and makes it easy to schedule them. Pros I enjoy using Boulevard because it is easy to navigate. Any problems that do occur the customer support team is there to assist. Cons I actually do not have any cons for boulevard. It is better than the last system we used at the business. Review Source Response from Boulevard Labs November 6, 2025 Thank you for taking the time to give us your feedback! PL Peter L. Owner Retail Used the software for: 1-2 years ### "Couldn't work without it" April 30, 2025 5.0 It's been an integral part of my salons business. The client facing portion is beautiful and easy to use and the back end reporting is comprehensive. Pros The streamlined interface works with clients of all levels of technical ability. Cons Minor bugs that haven't been addressed. I'd like to be able to remove the decimal option when clients are selecting tip quantities. Example- Clients often intent to leave an assistant $10 but end up leaving $0.10 Review Source VR Verified Reviewer Aesthetician Medical Practice Used the software for: Less than 6 months ### "Appointment management is my fav" August 5, 2025 4.0 Overall experience is good. I am able to reschedule appointments in the app. Very convenient for both the client and I. Seems secure, but unaware exactly about the security. There have not been any complains with customer support. Pros The most like is Appointment management within the Boulevard system. Payment processing has been good to us, no concerns at the moment. Cons I do not have a least comment regarding Boulevard at the moment. Email and texting is basic, but it works. Review Source AE Amy E. Salon Director Hospitality Used the software for: 1-2 years ### "Boulevard PROS and CONS" November 9, 2024 5.0 It has really helped streamline our business and booking process. Pros I love almost everything about boulevard. Appt scheduling, client profiles and the ability to text, the ease of use with the calendar and front desk tabs, reports and product management. All of it Cons I wish there was a notification sent to service providers when a client reschedules. I’d love to have a secure link a client can use to input their credit card info. I’d love to be able to invoice through the system. I wish pictures didn’t trash on messages after a certain amount of time. I’d love to be able to choose a default name when several clients share a phone number (mothers and daughters) Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) We needed something more comprehensive. Our salon was growing and we wanted an upgraded booking system Review Source eH elizabeth H. Reception Health, Wellness and Fitness Used the software for: 6-12 months ### "Great, but needs improvement" November 3, 2025 5.0 its great, but it definitely needs a bit of work. when you write a note about an appopintment, it stays on that persons account forever, which also can get confusing. Pros its easy to switch back and forth to and from location, however, i would prefer it to stay on the SAME DAY that you are trying to look at Cons the credits and packages are a mess and clients are frustrated that they are unsure as to what packages they have left....missing money Review Source AJ Alex J. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "BLVD is the best! " November 6, 2024 5.0 LOVE Blvd. It’s been a game changer for our business when it comes to marketing and client experience. Pros Very user friendly and love the marketing options to reach out to clients! Cons The differences between the app and desktop sight. Would love to be able to text clients from the app and see ALL appointments and client details from the app. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker just wasn’t cutting it anymore. Blvd. had way more technology and capabilities for not much more/month Review Source JW Jo W. Salon Manager Hospitality Used the software for: 1-2 years ### "Booking made easy " November 9, 2024 5.0 5 stars all across the board! highly recommend Pros BLVD in my opinion is extremely client and staff friendly. Easy to navigate, great features and extremely great support when needed! Cons For management, the app is not useful. I like to access reports and whatnot but the app does not allow that Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing Boulevard It was not compatible with the previous system and we would have lost all of our client information OR had to manually enter it in Switched from [Booker](https://www.capterra.com/p/90708/Booker/) it did not offer enough features and was not user friendly for the clients Review Source SW Stacey W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Review of Blvd" November 10, 2024 5.0 Excellent. Open to suggestions for improvements, excellent help chat feature Pros Help and support is available when I need it; they have thought of so many things in ways that other programs don't Cons Loyalty rewards aren't well developed -need to be able to offer tiers of gifts for points not dollar only; unable to use inventory for units of botox effeciently Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Boulevard industry specific features and so many more details Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Features of square are very limited and not industry specific Review Source BB Becca B. Aesthetic Nurse Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great service " November 3, 2025 5.0 Boulevard is great. I like how they send me and email everytime I get paid. They show pending pay too before it comes out so I can make sure it’s correct. Pros Boulevard is user friendly and easy to use. We use it for payroll and I have enjoyed having it to reference my pay. Cons My least thing about boulevard is nothing. I have not had any specific issues. I have been satiated. Review Source TP Tanya P. PA-C Medical Practice Used the software for: 1-2 years ### "So happy we switched from Aesthetic Record to BLVD!" November 7, 2024 5.0 We are very happy with all of the features, including charting, marketing, patient loyalty, memberships, and boosting our Google reviews! Pros Best Aesthetic Software I have worked with so far! Cons Still not perfect, but do love they make updates on a regular basis and listen to the feedback of medical providers for future improvements Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Reason for choosing Boulevard More integrations for marketing, cater more to aesthetics Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Too many issues and errors with our financials and no direct customer support Review Source TM Tonii M. Operations Manager Medical Practice Used the software for: 1-2 years ### "Love BLVD!" November 11, 2024 5.0 BLVD has been great to work with. The system is easy, and the academy is very helpful when hiring new staff and having them learn the system. Pros Super user friendly. Always updating to their system. The academy and help chat are excellent for learning the system as well. Cons Could improve/add some features. Although BLVD is always working on adding updates, there is still a few key things that would be even more helpful. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Hated AR. It was outdated and not user friendly. Review Source JV Jeff V. Owner and Director of Operations Consumer Services Used the software for: Less than 6 months ### "Amazing Salon Software" November 10, 2024 5.0 Amazing - great customer service. So much better than other software I've used (MindBody / Zenoti) Pros Ease of use for both clients and salons. Cons As a manager, I wish there was a component in the mobile app to access sales report and potential revenue Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Opened my own business and always wanted to use Boulevard Review Source AS Andi S. Salon Director Retail Used the software for: 2+ years ### "Salon Director" November 6, 2024 5.0 Positive, every time I engage with a team member from Boulevard they are patient, professional & extremely helpful. Pros How user friendly it is. Remote access to the system. Message system. The list goes on & on... Cons The fact that you cannot turn reports into PDF's like you can when using summaries. Therefore, I never want to see the summary option removed from the system. Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) Mobile access, easier to use & train new staff members on. Review Source TB Taylor B. Salon Coordinator Cosmetics Used the software for: 6-12 months ### "Thank You Boulevard" November 6, 2024 5.0 The best decision we've made for our business in a LONG time! Pros The consistent customer service. No matter who helped you, you always received someone who was committed to solving your problem. Cons Not being able to have phone support was an adjustment but the chat and zooms are awesome to use. Just a different pace. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Because of the horrible customer service and lack of support. Review Source AB Angel B. Patient Care Coordinator Medical Practice Used the software for: 2+ years ### "HAPPY USER" November 7, 2024 5.0 Boulevard helps maximize my time , allows me to do all my task in a very timely manner. Very helpful and user friendly Pros Very user friendly, It makes every task easy Cons None so far. I never had a problem with it Review Source MC Morgan C. Stylist and Assistant Manager Consumer Services Used the software for: 1-2 years ### "Great quality software " November 9, 2024 5.0 Pros Very user friendly and always making great updates Cons Wish there were more options on the phone app version Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Boulevard is a better quality product with more options and customization. Review Source cF cemiya F. Stylist Cosmetics Used the software for: Less than 6 months ### "I am in LOVE!!" November 6, 2024 5.0 I feel like it has been a great experience, I don’t think I would be able to get used to any other booking system. I have used a few different systems and I think that boulevard has been the easiest to understand. Pros i love how user friendly it is, i feel like it would be easy for anyone to use it! especially if you are just joining a salon. Cons I do think that the mobile app could be a bit easier to navigate. There are a few glitches and it is just overall harder to get used to. Review Source AW Ashley W. Nurse Medical Practice Used the software for: Less than 6 months ### "Love Boulevard!!! Easy to learn and use!" November 9, 2024 5.0 Great overall experience with navigating Pros The ease of use for the client to book their appointments is amazing! And I love texting my clients directly from the app! Cons No way to get client card for cancelling Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Customer service and functionality not good Review Source PA Patricia A. APRN Cosmetics Used the software for: Less than 6 months ### "Super happy with this EMR system " November 9, 2024 5.0 Great! Customer service is quick and efficient. System is easy to use! Pros Very client friendly and provider friendly! Cons I don’t like that I have to do a service add on for every injectable service at checkout. Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Outdated system, not client friendly. Not appealing. Several glitches. Review Source BB Bryanha B. Esthetician Retail Used the software for: 6-12 months ### "Great job boulevard " November 9, 2024 5.0 Pretty great experience . I wouldn’t change anything Pros Easy to navigate. It was easy to learn and work with Cons no dislikes really. It helped with my business Review Source EC Enya C. Spa Coordinator Cosmetics Used the software for: 6-12 months ### "The BEST platform for spas " November 6, 2024 5.0 Easy to learn, fun to customize. After using very complicated systems this was super easy to learn. Pros It is user friendly, customizable and constantly evolving to fit the needs of clients. I’ve submitted requests that have been solved and it was so easy to teach and learn. Cons I genuinely do not have anything bad to say. Going back to Mindbody for another job was a headache. Review Source CMS Cristal Mae S. Offsite Receptionist Consumer Services Used the software for: 2+ years ### "Boulevard Review" June 28, 2024 5.0 Overall, the Boulevard product exceeded my expectations and has become an indispensable part of my daily routine at work. Pros I am impressed with the Boulevard product. The standout feature for me is its accesibility and ease of access. The design is user friendly and functional. The product's performance was top-notch, delivering reliable and efficient results every time. Additionally, the customer service was excellent, providing prompt and helpful responses to any inquiries. Cons You might experience some latency in response but the customer service is always helpful. Review Source DR Dorcas R. Esthetician Cosmetics Used the software for: Less than 6 months ### "Helpful and easy app" November 9, 2024 5.0 I love it, easy to navigate and find what your looking for. Pros It’s easy to navigate and easy to understand. Cons Honestly Nothing in particular did I dislike about the app Review Source Talk to a Capterra advisor for free and get results within 15 minutes.