# Page 4 | Boulevard Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Boulevard the right Medical Spa solution for you? Explore 364 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180087/Boulevard/reviews --- Boulevard 4.6 (364) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Boulevard ## Showing most helpful reviews Showing 76-100 of 364 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BT Briana T. Owner Lead Injector Medical Practice Used the software for: 6-12 months ### "Boulevard has been a game changer for my medical spa practice!" June 18, 2024 5.0 Exceptional. Could not be more satisfied with a EMR/ Booking /POS system. Pros Ease of use. Minimal issues with the platform. Updates often. Significant amount of resources to understand the capabilities of the system, onboard staff and build out the program with the growth of the spa. Cons Sometimes confusing when adding more services and products. Regarding to what page to initially build these services and products on. Sometimes a bunch of clicking back and forth. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Boulevard More functionalities of the system and easier to use. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Ability of use. Aesthetic Record was time consuming and difficult for staff to use. Review Source KK Kinsey K. Wellness Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "User friendly service " May 31, 2024 5.0 Pros I like how fast and efficient Boulevard is. I use Boulevard every day to book appointments, process sales and so much more. Boulevard really does it all. What i like most about it is how easy it is to use and how responsive their customer service is if you have any questions that need to be resolved. Boulevard is customizable to use for your business. I find it easy to keep track of appointments, and clients find it easy as well, since boulevard can send them confirmation email and texts. Overall, I find Boulevard to be such a helpful resource to the business i work at. Cons I dont have many critiques for Boulevard, my only critique would be for the Boulevard app interface, it does not have all the same options that the website does. Review Source IT Ian T. Owner Cosmetics Used the software for: Less than 6 months ### "Owner Review of Boulevard" June 5, 2024 5.0 Overall I am in love with Boulevard. It simply works. Everything is clean and concise for ease of use with employees and customers. While it may not be absolutely perfect, it is certainly among the best softwares available for salon/spa management. Pros Boulevard's scheduling function is simple and easy. Its POS is intuitive and is streamlined to make check out quick and easy. It presents stylists with easy to digest reports of their own performance, while also providing in depth reports to management without throwing in useless data. The reports also create little to no confusion as to what is actually being reported. Cons Most of my issues with Boulevard are missing functions, however, I understand that the development team is always working on improving the platform. My biggest complain is that the professional app doesn't let management view all reports. The desktop site is also not mobile friendly. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Boulevard Boulevard seemed to have the best bang for its buck. It was the nicest to look at without sacrificing any of the functionality I needed. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Vagaro is a terrible software that functions very poorly and is not very user friendly. Regular discrepancies in transactions and deposit payouts drove me to look into switching. Review Source DL Destiny L. Office Manager Cosmetics Used the software for: 1-2 years ### "BLVD is the BEST" June 10, 2024 5.0 Boulevard overall makes it easy to manage clients, employees and payments. Pros Boulevard is extremely efficient. The site encompasses all the features our med spas use daily. Clients are able to self book, cancel, reschedule and call through this secured site. We especially love that boulevard has their own mobile pay device. Often times clients do have the physical credit card on them so these devices are useful to collect large payments. Cons There aren't many cons to Boulevard. The site truly has every feature a business owner could think of. It rarely ever goes down. Review Source KH Kelly H. Customer Experience Lead Health, Wellness and Fitness Used the software for: 2+ years ### "Boulevard Success " May 23, 2024 5.0 I have had a great experience with boulevard. Never any major errors that caused any issue with daily work or affected our clients. Pros The simplicity of Boulevard was my favorite. Everything is pretty self explanatory and you never have to dig to hard to find an answer to something. Cons Certain things for our spa could be kind of tidious, that was all to do with our company and not Boulevard though. Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) It was our companies decision not the franchise owner. However we were very happy to be switching. We needed something that could handle the amount of clients and could hold all the info that was needed for our companies success. Review Source JS Jennifer S. Owner Consumer Services Used the software for: 1-2 years ### "Owner review" June 4, 2024 5.0 It’s a great software system and works both at my medical spa and my salon Pros Scheduling is easy, text messages from the software platform, text reminders, helpdesk Cons Cost per text and email, Initial set up I didn’t receive all the information that I needed, and some charges and dysfunction were revealed Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Didn’t have enough of the functionality that we needed Review Source LJ Luda J. Hair dresser Cosmetics Used the software for: Less than 6 months ### "Great with one flaw " June 10, 2024 5.0 Great. Will there was a button to see who canceled or moved their apt. Pros Very many options and way to use!! Love when I’m notified when someone canceled or scheduled appts. I love the option to choose what notification you get. Cons When someone moves their sport out does not notify you who moved. So then you’ll have random opening in your schedule and i don’t know who was there. It would be nice to have a button to click to see who canceled or moved from that spot. Review Source MA Mira A. Payroll Officer Consumer Services Used the software for: 2+ years ### "Boulevard Scheduling Feauture" May 23, 2024 5.0 Pros The automated way of sending out notifications that saves us a lot of time, the customization of the reports Cons The commission tier of the employees is not synchronized Review Source LE Larissa E. Receptionist Cosmetics Used the software for: 6-12 months ### "Boulevard review " June 13, 2024 5.0 I like it, I think it’s pretty easy to use and functional Pros That it pulls up the appointment times with ease Cons That it resets every time I have to switch between stores Reason for choosing Boulevard Not sure it’s been here since I got here Review Source DL Destiny L. Reception Cosmetics Used the software for: Less than 6 months ### "Great For Spas" May 23, 2024 5.0 Pros Easy use, great system. Work at a spa and use this every day, nice real time connection. Cons The refreshes while in the middle of using Review Source NR Nadine R. Manager Cosmetics Used the software for: 1-2 years ### "Boulevard review " May 28, 2024 5.0 Pros It’s so easy to use and so functional. Easiest to train with as well! Cons No cons necessarily but lag times affect the schedule sometimes Review Source NR Nidia R. Esthetician Consumer Services Used the software for: 1-2 years ### "easy to check on my phone" May 26, 2024 5.0 Is easy to look for my earnings and show my tip and what the client bought on the history Pros The app is great I can check my booking from my cell Phone Cons To much notification. But at the end is ok because we have the control Review Source JD Jackie D. Client coordinator Cosmetics Used the software for: 1-2 years ### "Great for spas " May 23, 2024 5.0 Pros The simplicity/quickness to book clients out 2,4,6 weeks with the quick rebook option at checkout, the visibility of calendars, the check in process Cons Wish the texts could stay open as you’re looking for dates/other things within Boulevard instead of having to go back and retype a reply Review Source ES Ellie S. Esthetician Retail Used the software for: 1-2 years ### "Boulevard!" May 24, 2024 4.0 Pros Very easy to navigate. The way we can detail clients charts Cons Sometimes can be slow. Lots of updates that we have to catch up on Review Source VM Viktoriia M. Esthetician Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best app for estheticians" June 4, 2024 5.0 Pros Easy to use, user friendly interface, quick updates Cons N/a. Review Source SK Shelby K. Manager Cosmetics Used the software for: 1-2 years ### "Shelby from FBE & Facebar" July 6, 2023 5.0 Overall I'm THRILLED with Boulevard. From the speedy customer service, to the easy to understand layout. I'm so lucky we found Boulevard for our business!! Pros I like how customizable everything is. With running a medical spa & a facial bar we have a lot of specific times / treatments. It’s so easy to create and edit everything! I also love that there is a place to submit requests for changes and new ideas! Cons The only thing I wish I could change is to make the appointment service modifiers assignable to employees! This is such a specific, weird request and it's in no way affecting how we operate on a day to day basis so I don't really care that much! Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) It didn't give as many customizable features, would break or glitch constantly & customer service would sometimes take days to get back to us. Review Source AH Aakilah H. Receptionist Consumer Services Used the software for: Less than 6 months ### "This is a very user friendly site. I believe the clientele find it easy to use as well." June 10, 2024 5.0 I really like Boulevard and I believe that it is super easy to use Pros How easy it is to book people and add on enhancements Cons One thing I do find a little frustrating is the fact that gift cards for products are not available to see on our end Review Source JU John U. Business Operations Hospitality Used the software for: 1-2 years ### "Keep all of your clients details together and orderly." July 6, 2023 5.0 I love BLVD. The only downside is there reports. There are so many important analytics that are important to salon team members when it comes to sales, understanding our clients, retaining clients, and retaining NEW clients. Improve this, and BLVD would be the overall greatest package available. Pros The 2 way messaging, and professional look of BLVD sets it apart from other systems. Cons Their reports need the most improvement The variety of reports do not measure up to what you would expect from BLVD. They should take a look at other systems and see these are strong points on other systems that may be the reason people hold back from becoming a BLVD User. Reports are so important for Owners and Managers who need to gather analytics in order to create benchmarks for team members. Reason for choosing Boulevard 2 way messaging, professional look, sleek online forms, and having all details in one place for quick review and organization. Review Source KK Kim K. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Boulevard: bang for your buck that keeps on growing" September 21, 2021 5.0 Boulevard has been overall incredibly beneficial to our business. It’s combined more than one program that we were using before for less than the cost, and gave us many new added features. Pros Coming from using a combination of Rosy for salon scheduling and booking, Zingle for text messaging, and a third party payment processor, finding boulevard and finding out that all of these features were built in was a no brained. The system is colorful and aesthetically pleasing, the the customer support team is usually quick to answer and assist any comments, questions, or concerns. The dev team regularly adds new, requested features. The mobile app has been great for our staff to keep track of their days and know when their clients have arrived or booked keeps them on track. Cons Some features that we are waiting on for boulevard to implement feel like they should’ve been included with the base software, such as letting staff see their tips on the mobile app. Sometimes customer support just doesn’t get the problem you are having, and it feels like you’re explaining it over and over. The software has yet to be down, but sometimes the POS has moments of glitchy-ness. Inventory control could use a little clarification and could be streamlined. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Boulevard Boulevard’s demo sealed the deal. It checked all the boxes. Switched from [Medallia Concierge](https://www.capterra.com/p/161921/Zingle/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/) It was a cheaper option to switch to boulevard, and it allowed us to use the same phone number we had for our landline for our text number as opposed to a different number via zingle. Rosy was also outdated and customer support was severely lacking. Review Source DW David W. Owner Consumer Services Used the software for: 6-12 months ### "Overall a Great System with focus on technology improvements. " September 23, 2021 4.0 I have to say the cost and the simplicity of the system is the part I like most. I really enjoy how easy this system is to use and the technology behind the system. The new Duo credit card reader is great except it would have been nice if it would have had a Magswipe to it as well. Pros I do have to say Boulevard is a very simple and easy system to use with a lot of power behind it to stand next to some of the bigger more popular booking software available. Another perk is the benefit of having the credit card processing with Boulevard and not an additional expense. Cons There are a few glitches such as selecting a date in the future you need to be in calendar mode instead of Front Desk Mode. Another annoying feature is the multiple clicks of confirming to book an appointment. I feel that is a waste of time. I will also say that it would be helpful if the system would send a text message to the client during the booking instead of only an email. As a stylist I will receive a text message of the newly booked appointment but not the client. Their app is not a very user friendly app for management. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing Boulevard Cost and the overall look just was more user friendly. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker just became more expensive every time and we had issues with the system crashing often. Review Source KS Kristi S. Salon Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "If you are not using Boulevard, you're doing it wrong!" August 10, 2021 5.0 Loved everything, from the set up (they are very hands on, unlike Vagaro) to the demo and the customer service! All amazing. Pros After using Mindbody, Vagaro and Bewe we noticed that on the salon end you can not tell if a customer chose a specific employee for there services. Boulevard has a feature that any client who books online with a chosen employee they request will show up with a heart icon for the appointment on our end. THIS IS SO DIFFICULT for a Nail Salon especially with new clients daily. The appointment reminders are by text and email at time of booking the appointment and 48 hours before (I believe these are customizable). The clients can text you to cancel (reduces phone calls). You can also see the exact times the clients confirmed by either text or email (this helps Cons I wouldn't even say this is a Con because they are constantly updating and adding new features, but most softwares are catered towards Hair Salons/Barber Shops we would love for more customization for Nail Salons. For example: Hair Salons have "Processing Times" where the employee is free for 20 or so minutes. We would love a "Soaking Time" for manicures that require a soak off before the start of the service. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[BEWE](https://www.capterra.com/p/168884/BEWE/) Mindbody has a very old school look still, customer service was not good, pricing was sooo high. Vagaro appointments made online we couldn't tell who they were requested with, their appointment calendar was a lot more difficult to use. The late cancelation/ no show charging was not easy. Review Source JN Jeffrey N. Owner Retail Used the software for: 6-12 months ### "Solid, reliable and modern software" January 15, 2022 5.0 Solid experience. It fulfills all of my needs. The extras will come, I'm confident. Pros If you're like me, you want to use a software that is most importantly reliable AND beautiful. I love what they did with the user interface. Booking appointments on the software is extremely easy, and new features are released periodically. They have a messaging center where we can quickly communicate with clients via SMS and a way to reach out to customer support quickly through their integration using INTERCOM chat. Cons I think the analytical reporting could be better. This might be something they can take from Booker's page. Some insight like how many customers are existing and how many are new would be great. How many booked online vs manual. Also, if they can integrate with Frederick or Emma, that would be awesome too. They are integrated with mailchimp which is nice. Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing Boulevard They allowed a trial where I could clearly see it's benefits. Meevo doesn't allow this at all. How can you trust a software company like that?! Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker was purely unreliable. Period. So many issues and downtime. Review Source RL Rachel L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "So happy with Boulevard! " September 22, 2021 5.0 It has been exceptional because of the excellent service. Couldn't be happier. Pros I LOVE the customer service. Your team is so accessible and on top of things anytime I've had a concern. Thank you so much. I know I'm one of the first users - I am so grateful you let me stay on. As a close second, I like the look of the design and the way it integrates with my existing site. The style and functionality together are unlike anything I've seen. It gives my booking interface a sophisticated look that aligns with my brand. I have nothing but positive things to say about you all! Cons There are times when the software doesn't sync well with my google calendar. In particular, my google cal events don't show on the Boulevard calendar. There were a few occasions where I was double-booked. But I have been double-checking those on a regular basis to avoid that from happening again. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Boulevard The personal connections, the customer service, and the overall look/style of the site. It is better than anything out there I've seen. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) One of the Boulevard employees is a friend of mine. It was word of mouth. Review Source KL Katherine L. Owner Retail Used the software for: 2+ years ### "Stewart Palmer Salon and Spa" October 20, 2022 5.0 Pros It's really easy to train new employees, the software is very user friendly. Great support when anyone has questions and people are always kind even when we might ask a stupid question. I really like implementation and having face to face meetings. It was very personal and I've never had a software company do that. Cons Having the ability to set the swipe as the default card payment would be helpful. Checking out with phones and having the ability for the guest to leave a gratuity as well. I really can't think of any cons. I've loved it and recommended it to fellow salon owners and salon consulting companies. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Boulevard Boulevard was simple, met my needs, great price point, and great sales team. Also the confetti on the web page after purchasing was a nice touch. :) Switched from [EnvisionNow](https://www.capterra.com/p/10010577/Envision-Salon-Software/) I did a loooooong time ago for another salon I own. Envision is the worst. I checked out three software companies and Boulevard met my needs the most and the sales team was fantastic. Review Source MM Marisa M. Assistant Manager Cosmetics Used the software for: 6-12 months ### "Superior customer service with a fully integrated system" June 27, 2023 4.0 Overall Boulevard has been an upgrade for our salon in both the interface and customer service aspects. There are many features which allow for a smooth and seamless experience, with only a few clunkier features (mentioned above) that would make for an overall excellent experience if adjusted. Pros Boulevard is a very user friendly platform which has enabled a smooth and seamless transition over from our previous booking system. Their integrated FAQ's help with nearly every question you may have, and if there isn't an answer within their pages the live help desk is always available and ready to assist you. Cons There are a few features which are a little clunky and could use some upgrades. The most noticeable is the "add on" feature which only allows you to adjust the last appointment booked within a string of multiple appointments for one client. This forces you to cancel off all appointments within one block and re-book if clients want to upgrade an add on last minute. The other feature that could use some work is when multiple appointments are booked under one name, but two separate clients want to split the cost of the appointments. There is no feature which allows you to separate the booking into two transactions, so the only option is to remove the service and re-book it under another name. This makes for a clunkier client experience. The last feature that could use some work is from the client interface via the online booking platform. All clients have an integrated profile both internally and externally, but we have received many complaints that there is not a way for clients to go in an adjust, cancel, or check upcoming appointments externally. We are always happy to help clients on our end, but most clients would prefer to have more access to their booked appointments during our non operating hours. Alternatives considered [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing Boulevard Phenomenal marketing and features Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Interface and customer service Review Source Talk to a Capterra advisor for free and get results within 15 minutes.