# Page 7 | Boulevard Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Boulevard the right Medical Spa solution for you? Explore 364 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180087/Boulevard/reviews --- Boulevard 4.6 (364) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Boulevard ## Showing most helpful reviews Showing 151-175 of 364 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EB Elyse B. Owner/Esthetician Hospitality Used the software for: Less than 6 months ### "Happy we made the switch to Boulevard" December 18, 2020 4.0 Overall I am happy with Boulevard. Again, I was told some things upon signing up that were untrue, so that did make a bad first impression. However, \[SENSITIVE CONTENT HIDDEN\] saved the day as best she could. I am still waiting for hopefully new features in the program to make it easier as a business owner to use, as well as easier for clients and my receptionists to make less errors booking. Pros Boulevard is very user friendly. We used to have Mindbody software and are very happy we made the switch. The onboarding process was a little rocky, as there was some misinformation given to me, however, \[SENSITIVE CONTENT HIDDEN\] was very helpful and attentive helping me figure everything out. The consumer online booking looks sleek and is easy to use. Cons There seems to still be some kinks with online booking, I wish it smart booked better. It also is easy to book a staff member a service they don't perform. The sales reports include tax & tip, I wish there was a way to see our true sales without having to get out a calculator and do it myself. I also was told Mailchimp was included in the high monthly price, however, I have to pay almost $200 more a month for Mailchimp on top of the Boulevard price. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Reason for choosing Boulevard It seemed user friendly and I liked the online booking and smart booking option (which ended up being false information, so yes...i was very bummed to realize that one of the reasons I switched was not a reality) Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody customer service was awful. I disliked there online booking platform. Review Source MF Mary F. General Manager Consumer Services Used the software for: 1-2 years ### "Boulevard" July 11, 2023 5.0 100% happy with software Pros easy to book appointments, POS, many useful reports, great customer support Cons down side to customer support is that texting is only option Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Better quality software Review Source JS Jess S. Owner Cosmetics Used the software for: Less than 6 months ### "Easy Switch but missing a few details for the high price tag " August 2, 2023 5.0 Boulevard is user friendly. for the high price tag i had expected a few more features it seems like a relatively new software as they say theyre working on a lot of features alot. you cant invoice clients, or clients cant see any credit on their account or use it to pay the deposit. Pros The transfer from zenoti was easy. they were very helpful everything transfered over fine except one package and our rep went through and manually switched it themselves. Cons The deposit feature is all or nothing. Clients that already have account credit or vouchers (packages) are still required to pay deposit and its a bit annoying for them and use to figure out how to refund. it seems like alot of cc fees for money i cant keep. Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) zenoti was a headache this is much easier all the way around. it certaily has alot less features than zenoti but zenoti couldnt reallt implement them successsfully anyways. Review Source EF Emmalee F. Social Media Manager Cosmetics Used the software for: 2+ years ### "We LOVE Boulevard!" June 27, 2023 5.0 10/10 experience with Boulevard! Any time we have a problem or need help, the help chat team is there to help almost immediately. Pros I mostly love how easy Boulevard is to navigate. User friendly for staff and for clients. Cons I do not have one bad thing to say about Boulevard! Review Source LF Larisa F. Area Lead NP Health, Wellness and Fitness Used the software for: 2+ years ### "Convenient and easy to use" June 27, 2023 5.0 Pros Boulevard is easy to use for front desk and clinical staff. The multiple views and intuitive features make it easy to train new staff. It has a variety of business tracking tools that can be customized in many ways. Cons Customer service through the chat system is not the most versed. Does have infrequent times of "downtime" which can be disruptive to business flow. Review Source CL Carlos L. Founder, President Consumer Services Used the software for: 2+ years ### "We love Boulevard" October 20, 2022 5.0 We absolutely love Boulevard and I recommend it to other salons as a Salon Business Coach. Pros We love all the advanced technology, features and ease of use. Cons At first we had issues with tech support but now things are much better. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/) Reason for choosing Boulevard The technology Switched from [Inspire](https://www.capterra.com/p/195805/STX-Software/) We had the legacy STX product and it was very outdated. Review Source IV Isabel V. Client Experience Coordinator Medical Practice Used the software for: Less than 6 months ### "Organized and Interactive!" June 20, 2023 5.0 Pros The pre-booking feature makes scheduling future appointments extremely easy! Also, separate tabs for customer's history with services, transactions, and product purchases make it easy to help clients find what they are looking for. Cons The integration of packages from our previous booking system did not transfer correctly, which is the only issue we ran into. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Booker constantly crashed and gave us issues, and also had an outdated interface that was not user friendly. Review Source SC Sierra C. Guest Concierge Health, Wellness and Fitness Used the software for: Less than 6 months ### "Loving it so far!" June 20, 2023 4.0 Overall it has been very easy and any issues have been quickly resolved with the help of the support team Pros Extremely user friendly and simple. I love how easy the platform is to navigate around Cons Because it is new, there are some features I wish were present that I have suggested in the suggestion box. Such as assigning service providers to a room, merging two pre-existing appointments, etc Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Glitches in old system Review Source AV Angel V. Owner Consumer Services Used the software for: 6-12 months ### "Clients are Impressed" September 27, 2021 3.0 So far, I've only been annoyed a few times, which is great! Most systems annoy me all the time. Pros Scheduling functionality is much better than where we were, and I love the reports! Cons I am having issues getting my pricing entered correctly because we are hourly, and the system isn't really set up for that... But nobody's is either, so here we are. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square is clunky to use for salons, it's not made for us. Review Source JS Jeremy S. CEO Consumer Services Used the software for: 1-2 years ### "Snappy cloud solution that improves over time" November 12, 2020 5.0 A fun, fast, and growing company that definitely puts its end use at the focus of the product. Nearly a one software fits all type solution. Pros I enjoy that the cloud solution quickly sifts through what must be massive amounts of data that my business creates. It leans towards simplicity that my lay staff don't seem to have much issue with. Cons I admit the onboarding and going live schedules we're a bit aggressive and lacked true understanding that my data was going to be used properly the first time. Many edits and back and forth work was needed to get things running to the point I personally didn't have to troubleshoot things between my staff and the product support team. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/) Reason for choosing Boulevard Because it was a new company Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) The software use previously required us to host our own server and this was plagued with issues while constantly needing remote support. Review Source JA Jennifer A. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Boulevard" June 28, 2023 4.0 It has been a good overall experience switching to boulevard, everyone we have worked with and spoken to have been very helpful. Pros We really like the ease of scheduling and how our clients can book and pay online. Cons We have still not been able to connect boulevard to our social media so that clients can book directly from those platforms. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) We wanted our clients to be able to pay online, also having our forms paperless was a plus- and it was much easier. Review Source JP Jeslynn P. Laser technician Health, Wellness and Fitness Used the software for: 6-12 months ### "The Best platform " July 10, 2023 5.0 My business organization has been improve Pros Online booking, helps between clients and business to manage booking Cons Complete and happy, very satisfied with all features Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reason for choosing Boulevard The best platform for charts, forms, check in and out Review Source MS Mari S. Owner Cosmetics Used the software for: 1-2 years ### "Overall good, but needs som improvements" September 14, 2021 4.0 Overall it is good, but it doesn't serve my businesses needs 100%. Pros It was very easy to set up and the interface is easier than other platforms I've seen. The customer help is very good, too! Cons There are often bugs/error messages when trying to adjust appointments, that can be very frustrating and hold up a client's checkout or scheduling experience. There also really needs to be an easy, clear option to book two services at the same time for the same person. Alternatives considered [Forest Admin](https://www.capterra.com/p/172034/Forest/)[Booker](https://www.capterra.com/p/90708/Booker/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Boulevard It seemed like the most streamlined option and best fit for my salon. Review Source AG Anna G. Manager Cosmetics Used the software for: Less than 6 months ### "Vast improvement" June 20, 2023 5.0 Pros We switched to Blvd after using another system for 15 years. The customer service is awesome. I think what we like best is it just makes sense and does what we want it to do. Cons We had a really hard time getting our data transferred. It tooks months of failing. But that was due to our prior POS not Blvd Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/) Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was terrible. Review Source BR Breana R. RN Medical Practice Used the software for: 2+ years ### "Love it except for scheduling issues. " October 20, 2022 5.0 I love it but would love it even more when a new client is booked they automatically have a 5 min transition time like a touch up does. I would love if when moving the schedule around that the added transition times or adjusted Brazilian would not go away. Pros Easy to use on phone and computer Cons That appts will change when moving them into a different room Review Source MC Melissa C. Owner Retail Used the software for: 1-2 years ### "Happy with this product" June 20, 2023 4.0 great customer service, ease of use. Rarely any outages or issues with the system. Pros Available features, ease of use, online booking feature. Also love the built in custom texting feature. Cons price is quite a bit higher than competitors. Reason for choosing Boulevard features and ease of use. Review Source PP Parizad P. Owner Luxury Goods & Jewelry Used the software for: 1-2 years ### "Boulevard is the best for Luxury salons " July 7, 2023 5.0 Pros We love the ease of being able to book online. Our clients love it and let us know. Cons We would like to be able to automate the message or email service to send thank you for visiting or leave us a review emails Review Source CM Carley M. Stylist Consumer Services Used the software for: 2+ years ### "Efficient Booking" September 20, 2021 5.0 Pros The convenience of self booking the ability to see when clients book in appointments or cancellations of appointments. Cons When logged in and booking appointment, the app asks “who is booking (ex: what stylist)” and then you have to type in your own name when you’re already logged in to your account. There should be a default in the system that auto enters you as the technician, but then a tab option for if you are booking with another person. Some way to customize this setting to fit my needs. Review Source LG Lauren G. Owner Consumer Services Used the software for: 1-2 years ### "Best software I’ve used! " November 1, 2022 5.0 Pros The ease of client booking, checkout and the marketing feature are my favorites! Cons The ability for people to put themselves on the waitlist on days my employees don’t work is frustrating. I would like to be able to send out text blasts to more than one person. I’d like to be able to check someone out at $0 without the system requiring a card. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) It was constantly glitching and lost us $ Review Source JA Julia A. Executive Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "The Ultimate Salon Software" November 6, 2020 5.0 Fantastic. I LOVE the Help Chat, the easy to use interface, and the fact that we can suggest features. It seems like BLVD is always adding new, helpful ways to use the software without there being too much unnecessary bulk. Pros The ease of use, and how easy it is to learn things. We have very stubborn stylists who are resistant to change, and they all seem to be doing really well with the transition. Any hiccups that happen are always easily fixed! Cons Nothing seems to be very difficult to understand so far. I would, however, prefer to be able to customize parts of the checkout window. For example: being able to turn off the gratuity-only sale, or prompting the user to type in a client name from a new sale on the Sales tab. We have some stylists who strictly checkout on the sales tab and forget to add client names because it's not very noticeable. It might also be helpful to be able to assign clients to a 'regular/preferred stylist' so that maybe it could auto-populate that name as the sales rep, if they were to just walk in and buy product. But overall, love everything! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Support, updated software, pricing. Review Source JQ Johann Q. brand manager Cosmetics Used the software for: 6-12 months ### "Still needs a lot of improvements" September 21, 2021 3.0 Pros the software seemed to be a complete solution to manage all of our needs, it has a staff platform and is fairly easy to understand/learn Cons it wasn't designed with practicality in mind. You can tell that whomever designed it never sat at a front desk to understand the client cycle and front desk needs. Some critical functions are totally missing like reopening on invoice to see exactly what discounts were applied and for what reason. Reporting is wonky and staff portal is way too basic. Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Price and customer service Review Source AK Allegra K. Operations Medical Practice Used the software for: 6-12 months ### "Love BLVD" November 1, 2022 5.0 Pros easy to integrate, easy to use, customer service is extremely helpful & responsive. really this is the best customer service I have ever experienced. We never have issues because we get a response right away. Cons I wish the mobile app was more user friendly. we have multiple requirements for appointments and a stronger alert system within someone's appointment would be very helpful Switched from [Salonware/Spaware](https://www.capterra.com/p/12546/Salonware-Spaware/) MD ware was extremely outdated, not user friendly Review Source EF Emily F. VP, Brand and Client Experience Consumer Services Used the software for: 1-2 years ### "Exceptional customer service, adaptable product" October 25, 2022 5.0 We reviewed many options before settling on Boulevard. It is the easiest POS/scheduling to set up and implement. The onboarding team and our account manager \[SENSITIVE CONTENT\]are both sensational. \[SENSITIVE CONTENT\] is truly a part of our team, she helps to not only work with the platform but to expand it to meet our growing needs and to advocate for us. Pros Ease of use and the TEAM! The team is excellent from onboarding/set-up to custom reports to interfaces and daily operations, everyone truly goes above and beyond to help our account. Cons More customized reporting elements would be helpful. Review Source ER Elaine R. massage therapis Consumer Services Used the software for: 6-12 months ### "Subjective user opinion" September 26, 2021 2.0 Pros Appointment scheduler notifications by email Cons Using it on iPhone is cumbersome - touching the screen just to view info can prompt schedule change function. When the data was migrated from previous scheduling software, Boulevard randomly assigned historical service providers that have never provided any service to the client. As a result, for example, when an existing client called to schedule an appointment with me by asking to schedule with “the provider I saw before”, the client was told that the provider was no longer employed at the spa, because his appointment history had a randomly assigned spa employee, who never provided services to that client. Review Source OM Olivia M. Salon Owner Cosmetics Used the software for: Less than 6 months ### "The guest house boulevard review" June 28, 2023 5.0 It has made everything seamless and now my clients can just go online and schedule as they please rather than getting contacted through multiple outlets!! Pros I love that it has taken all the extra work of booking and checking out off of us as stylist! Cons So far everything has been great! Any issue we had was quickly resolved by the help chat! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.