# Best Zendesk QA Alternatives 2026 | Capterra > Looking for alternatives to Zendesk QA? Find out how Zendesk QA stacks up against its competitors with real user reviews, pricing information, and what features they offer. Source: https://www.capterra.com/p/180104/Klaus/alternatives --- # Alternatives to Zendesk QA [4.9 (23)](https://www.capterra.com/p/180104/Klaus/reviews/) Write a Review! Tabset anchor ## Top Zendesk QA Alternatives Zendesk QA * * * Starting from: Not provided by vendor Pricing Model: Per User * * * Overall Rating: [4.9 (23)](https://www.capterra.com/p/180104/Klaus/reviews/) Ease of Use 4.9 Customer Service 4.8 Features 4.6 Value for Money 4.8 * * * Starting from: $20/Per Month Pricing Model: Per User * * * Overall Rating: [4.5 (2213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Ease of Use 4.4 Customer Service 4.3 Features 4.5 Value for Money 4.5 * * * Starting from: $15/Per Month Pricing Model: Per User * * * Overall Rating: [4.7 (1786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Ease of Use 4.6 Customer Service 4.7 Features 4.6 Value for Money 4.6 * * * Starting from: $8/Per Month Pricing Model: Per User * * * Overall Rating: [4.8 (221)](https://www.capterra.com/p/142813/Insightful/reviews/) Ease of Use 4.8 Customer Service 4.7 Features 4.6 Value for Money 4.7 Tabset anchor All Zendesk QA Alternatives At a Glance Top Alternatives for Zendesk QA - [Zoho Desk](#product_81110b70-0546-4846-9874-a6d200b7a22f) - [LiveAgent](#product_79dc58b6-851f-4ee1-9b1d-a6d200b4f35c) - [Insightful](#product_fc9919a9-f38c-4210-b210-a6d200b7915e) - [Leaptree Optimize](#product_f5c4bd7b-02b0-4809-9c99-9813cba662a4) - [Playvox](#product_5dc450d1-5396-4186-8b8b-a6d200b5b240) Tabset anchor ## [Leaptree Optimize](https://www.capterra.com/p/10028581/Leaptree-Optimize/) by Leaptree [4.8 (12)](https://www.capterra.com/p/10028581/Leaptree-Optimize/#reviews) AI-powered QA built inside Salesforce that automates call center agent evaluations, boosting productivity and engagement. [Learn more about Leaptree Optimize](https://www.capterra.com/p/10028581/Leaptree-Optimize/) Compare Tabset anchor ## [Playvox](https://www.capterra.com/p/164542/playvox/) by Playvox [4.8 (109)](https://www.capterra.com/p/164542/playvox/reviews/) Playvox offers user-focused solutions tools for efficient Workforce and Quality Management for improved customer satisfaction. [Learn more about Playvox](https://www.capterra.com/p/164542/playvox/) Compare Tabset anchor ## [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) by NiCE [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Compare Tabset anchor ## [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) by Avaya [4.2 (45)](https://www.capterra.com/p/212483/Avaya-IP-Office/reviews/) Communications and collaboration solution that helps businesses manage auto attendants, dialing, conferencing & more. [Learn more about Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Compare Tabset anchor ## [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) by Genesys [4.3 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. [Learn more about Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Compare Tabset anchor ## [VQ Online](https://www.capterra.com/p/237480/VQ-Online/) by VereQuest Inc. [4.7 (18)](https://www.capterra.com/p/237480/VQ-Online/reviews/) An easy-to-use quality assurance tool for 50 to 5000+ agents. Real-time reporting. Flexible and cost-effective. [Learn more about VQ Online](https://www.capterra.com/p/237480/VQ-Online/) Compare Tabset anchor ## [Five9](https://www.capterra.com/p/132405/Five9/) by Five9 [4.2 (484)](https://www.capterra.com/p/132405/Five9/reviews/) Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. [Learn more about Five9](https://www.capterra.com/p/132405/Five9/) Compare Tabset anchor ## [Klearcom](https://www.capterra.com/p/10020906/Klearcom/) by Klearcom [4.8 (11)](https://www.capterra.com/p/10020906/Klearcom/reviews/) Automated IVR Testing Across 100+ Countries with Klearcom. Optimize your IVR testing with Klearcom’s non-intrusive SaaS platform. [Learn more about Klearcom](https://www.capterra.com/p/10020906/Klearcom/) Compare Tabset anchor ## [Cisco Finesse](https://www.capterra.com/p/251267/Cisco-Finesse/) by Cisco [4.9 (11)](https://www.capterra.com/p/251267/Cisco-Finesse/reviews/) Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards. [Learn more about Cisco Finesse](https://www.capterra.com/p/251267/Cisco-Finesse/) Compare Tabset anchor ## [Capturi](https://www.capterra.com/p/216651/Capturi/) by Puzzel [4.8 (11)](https://www.capterra.com/p/216651/Capturi/reviews/) Capturi automatically analyze the phone conversations your company has with its customers, transforming them into measurable insights. [Learn more about Capturi](https://www.capterra.com/p/216651/Capturi/) Compare Tabset anchor ## [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) by Squaretalk [4.9 (105)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization [Learn more about Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) Compare Tabset anchor ## [MaestroQA](https://www.capterra.com/p/172800/MaestroQA/) by MaestroQA [5.0 (3)](https://www.capterra.com/p/172800/MaestroQA/#reviews) MaestroQA automates call center QA metrics, reporting, coaching workflows, and CRM integrations. [Learn more about MaestroQA](https://www.capterra.com/p/172800/MaestroQA/) Compare Software Found In - [Customer Service Software](https://www.capterra.com/customer-service-software/) - [Contact Center Quality Assurance Software](https://www.capterra.com/contact-center-quality-assurance-software/)