Who Uses This Software?

Qualitista works well for support teams who are growing fast and want to keep the quality of their support up while scaling the team and handling ever more conversations.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Pricing Details
    9 EUR / 11 EUR per user per month with annual/ monthly billing
  • Free Version
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support

Vendor Details

  • Qualitista
  • www.qualitista.com
  • Founded 2017
  • Estonia

About Qualitista

Improve your CSAT and the quality of answers with Qualitistas internal conversation review tool. We make giving feedback to agents easy and systematic. Link your help desk to Qualitista, filter for conversations you want to review, rate the conversations and give feedback to your agents on how to improve their responses. We bring all the data together so you could get an overview of agents' performance and understanding of their knowledge gaps.

Qualitista Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Qualitista Reviews

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