Who Uses This Software?

Klaus works well for support teams who are growing fast and want to keep the quality of their support up while scaling the team and handling ever more conversations.


Average Ratings

7 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
  • Pricing Details
    9 EUR-11 EUR per user per month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online

Vendor Details

  • Klaus
  • www.qualitista.com
  • Founded 2018
  • Estonia

About Klaus

Improve your CSAT and the quality of answers with Klaus's conversation review tool for internal feedback. We make giving feedback to agents easy and systematic. Link your help desk to Klaus, filter for conversations you want to review, rate the conversations and give feedback to your agents on how to improve their responses. We bring all the data together so you could get an overview of agents' performance and understanding of their knowledge gaps.


Klaus Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Klaus Reviews Recently Reviewed!


Time Saving and So Helpful

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Qualitista has been a life saver! I'm the Training and Quality Specialist for an app startup and this is a new position for the company. We still don't know some of things that I'm going to be responsible for, but I have so many ideas. The way I was doing ticket assessments before took SO much time that I couldn't work on anything else. I saw Qualitista and was instantly excited about the time I was going to save and the depth in which I'd be able to get with assessing our team members. The progress tracking, the feedback communication, all of it in one place? This program has helped me SO much!

Cons: I haven't found anything I don't like about it so far.

Overall: My experience with Qualitista has been absolutely stellar. I get a message when something in the app isn't working correctly. I'm able to request features directly to the folks who are building it. This is why I can't really say anything I don't like about it. Anyone who purports to understand anything about technology knows that it's constantly changing and getting better. We've been on the platform for almost two months and things are getting better with regularity. This a great product and I recommend it to anyone who really values their time.

Qualitista wins!

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We adopted Qualitista after shopping other CX QA programs for a few reasons. As a company that was finally outgrowing our home-grown QA solutions, we wanted to find an affordable system that included integrations with our CRM software (Kustomer), had a very responsive team to support & help us grow in our QA journey, and had an easy-to-use interface. We didn't need all of the bells & whistles that some of the pricier options included, but we did like the idea of being an early adopter with a newer startup that would prioritize our needs in building their roadmap. We've found exactly that - exceptional response to questions, quick fixes when something goes wrong, and a willingness to partner with us rather than "manage" our process.

Cons: Sometimes the speed to roll out new features overtakes our communication, but it's definitely gotten better :)

Manager reviews, peer reviews, cross departamental reviews - all the reviews

Mar 21, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * Ease of onboarding

* Versatility of use (adaptable to different needs, even within the same account different teams can use it as they see fit

* Customer service

Cons: * Documentation/Knowledge base is yet to be fully developed

Overall: Qualitista helps us to encourage peer reviews and cross-team learning for support agents. Constant peer reviews have increased trust and facilitated knowledge sharing.

Onboarding time has been reduced as it allows new agents to review "successful" tickets (instead of only seeing open = unsolved cases in the queue).

Codifying how we define quality has helped us to create training material and a joint vocabulary around how we solve customer queries.

AMAZING PRODUCT! A REAL QUALITY ASSURANCE PRODUCT!

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Visibility on every level

- Customizable on the fly

- Best customer service

- Easy implementation

- Reps are THE BEST!!!!

Cons: NOTHING! There is nothing wrong with this product. Everything is amazing! Don't even think twice. GO WITH QUALITISTA!

Overall: We needed a good Quality Assurance system for our ZenDesk. We tried to make notes in tickets but it got messy and we don't have any way of reporting on performance. After Qualitista, we can easily see a performance and make metric reports on team/individual levels. Thank you so much for making this product!

Great tool for great support teams

Mar 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It saves you a lot of time on tickets review and helps to keep track of agents performance in one place.

User friendly design and ease of use!

Cons: Nothing in particular, we had a few glitches with the tool when we started but they are all gone now and everything works smoothly.

Great Product

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The customer support is top notch and issues are addressed and resolved quickly.

Cons: The feature set isn't there yet, but they are constantly adding new features and the team is responsive to suggestions and areas for improvement.

Capterra loader

Very useful

Mar 25, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how it works with Intercom and how our agents find it useful.

Cons: It's a pretty fresh product still I didn't find anything major that would make me complain.

Overall: Decent product with great support. They are developing features fast - bright future ahead, wise choice.