--- title: "FellaFeeds Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FellaFeeds Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/180105/Fellafeeds/" page_type: "product" language: "en" --- # FellaFeeds Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FellaFeeds ## What is FellaFeeds? FellaFeeds offers a comprehensive customer feedback app and software to collect feedback via various channels including kiosks, iPads, Android tablets, email, SMS, and web surveys. It supports Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) metrics, provides real-time analytics, and includes features such as negative feedback alerts, customer loyalty programs, referral programs, and social media push. The software is customizable and designed for multiple industries including restaurants, salons, hotels, hospitals, and more. ## What is FellaFeeds used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FellaFeeds?[Manage this product listing](https://www.g2.com/products/fellafeeds/claim_requests/new?auto=true) ## FellaFeeds Overview Updated September 2026 AI summary FellaFeeds offers small businesses tools to gather, analyze, and manage customer feedback across multiple channels, supporting functions such as sentiment analysis, survey management, and text analysis. With options like customer segmentation, predictive analytics, and real-time reporting, it helps organizations understand trends and address negative feedback. Deployment is available on cloud platforms and mobile devices, including Android and iOS. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FellaFeeds 5.0 (1) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $15 Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 1.0 (1) Ease Of Use 4.6 (10,499) Value For Money 1.0 (1) Value For Money 4.4 (6,536) Customer Service 5.0 (1) Customer Service 4.3 (5,845) ## FellaFeeds alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about FellaFeeds Overview ### What company size and specific industries is FellaFeeds built for? FellaFeeds is designed for small to mid-sized businesses and multi-location organizations in restaurants, salons, hotels, hospitals, and similar service industries that need a customer feedback app. Its feedback channels, real-time analytics, negative feedback alerts, and loyalty tools fit businesses focused on collecting and managing customer responses. Features and Usability ### What are the key features of FellaFeeds? FellaFeeds offers loyalty program management, real-time analytics, and social media integration for tracking customer activity across channels. Core analysis features include trend analysis, predictive analytics, sentiment analysis, and text analysis, plus customer segmentation, survey and poll management, negative feedback management, dashboard reporting, and knowledge management. Getting Started and Support ### What training and onboarding options does FellaFeeds offer? FellaFeeds provides in-person training, live online sessions, and webinars for teams getting started. In-person training supports direct, face-to-face instruction, live online sessions allow guided remote setup, and webinars offer scheduled group learning and product overviews. Getting Started and Support ### What customer support options does FellaFeeds offer? FellaFeeds provides chat support for customer questions and account help. Support experience details are not available in the catalog data, so no further claims can be made about response speed, helpfulness, or common issues. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra reviewers highlight these as the features buyers value most when choosing customer experience software: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) FellaFeeds includes **Reporting/Analytics**, giving teams visibility into customer trends and performance data. However, it does not include **Feedback Management** or **Surveys & Feedback**. Instead, it offers **Negative Feedback Management** (**48%**), which can help businesses identify unhappy customers faster and respond to issues before they grow, providing teams with a clearer way to track service problems and improve the customer experience. Customer Segmentation Process of dividing customers into groups based on common characteristics Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Multi-Channel Data Collection Collect information from multiple sources Negative Feedback Management Identify, track, and respond to negative feedback Predictive Analytics Predict future data based on historical data sets FellaFeeds 13 features ### All Features - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Multi-Channel Data Collection: Collect information from multiple sources - Negative Feedback Management: Identify, track, and respond to negative feedback - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 1.0 (1) Free Trial Basic $15.00 Per Month Value for money 1.0 (1) 1.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PS Prashu S. Team Leader Computer Software ### "Review for your App" 5.0 Overall Rating 5.0 5.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 1/10 February 8, 2020 All features is good but not a user friendly. Pros Feedback App I and My staff liked more Cons Not user friendly. Please make it usable easily. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.