--- title: "SteadyPoint Helpdesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SteadyPoint Helpdesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/180106/SteadyPoint-Office-365-Help-desk/" page_type: "product" language: "en" --- # SteadyPoint Helpdesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SteadyPoint Helpdesk ## What is SteadyPoint Helpdesk? SteadyPoint Helpdesk is an ITIL & HIPAA-compliant SharePoint Add-in that streamlines customer support and service management. As an Office 365 ticketing system, it enables efficient ticket tracking, categorization, and assignment based on agent skills. The helpdesk supports multi-channel ticket creation via email, Teams, and the portal, allowing customers & employees to reach support easily. Customizable workflows automate ticket routing, prioritization, and escalations, reducing manual effort. SLA tracking ensures timely responses, while reporting tools provide insights into resolution times. Internal notes allow agents to collaborate on tickets, improving response quality. A knowledge base empowers users with self-service options, reducing support workload. ## What is SteadyPoint Helpdesk used for? [Customer Support](https://www.capterra.com/customer-support-software/)[IT Service](https://www.capterra.com/it-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $900 Other, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SteadyPoint Helpdesk?[Manage this product listing](https://www.g2.com/products/steadypoint-helpdesk/claim_requests/new?auto=true) ## SteadyPoint Helpdesk Overview Updated September 2026 AI summary SteadyPoint Helpdesk offers cloud-based help desk and customer support tools for businesses of all sizes, supporting IT service management and customer inquiries. It features ticket management, automated routing, multi-channel communication, and a knowledge base, with options for custom branding, API access, and third-party integrations. Reporting, SLA management, and workflow tools help teams track and resolve issues efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SteadyPoint Helpdesk 4.5 (2) VS. [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $900 Other, Per Year Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.3 (3,616) Value For Money 4.5 (2) Value For Money 4.2 (2,670) Customer Service 4.5 (2) Customer Service 4.3 (2,778) ## SteadyPoint Helpdesk alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169505/Zoho-Desk/) ## FAQs about SteadyPoint Helpdesk Overview ### What company size and specific industries is SteadyPoint Helpdesk built for? SteadyPoint Helpdesk is designed for teams of any company size that use Office 365 and SharePoint Online, across any industry or sector. It is intended for organizations that want to improve employee experience and customer satisfaction, and it can be customized to fit different business needs. Features and Usability ### What are the key features of SteadyPoint Helpdesk? SteadyPoint Helpdesk offers support ticket management, incident management, and help desk management, plus automated routing, alerts/escalation, and SLA management. It also includes a self service portal, knowledge base management, multi-channel communication, workflow management, reporting/analytics, access controls/permissions, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? SteadyPoint Helpdesk starts at $900 per year for the Basic plan, which includes a default workflow, default form, Microsoft Teams integration, email ticket creation, and customizable forms. The Professional plan is $1,908 per year, and Premium is $2,900 per year. A free version and free trial are available. Integrations ### Which third-party tools and platforms does SteadyPoint Helpdesk integrate with? SteadyPoint Helpdesk connects natively to Microsoft Teams and Microsoft Power Automate. These integrations cover communication and workflow automation, giving teams two built-in options for managing help desk activity across Microsoft tools. Getting Started and Support ### What training and onboarding options does SteadyPoint Helpdesk offer? SteadyPoint Helpdesk provides in person training, live online sessions, and documentation. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation gives teams written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does SteadyPoint Helpdesk offer? SteadyPoint Helpdesk provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support quality cannot be summarized from reviewer feedback here, because no support-related reviews are available. The listed channels show multiple ways for users to get help and find product information. ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) SteadyPoint Helpdesk supports all three features that reviewers rate highest: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. Together, these capabilities help businesses organize incoming requests, track support issues through resolution, and keep teams updated as cases change, allowing teams to respond faster and deliver more consistent customer service. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases SteadyPoint Helpdesk 49 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Change Management: Track and monitor efficient handling of all changes/transitions - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Real-Time Reporting: Active reporting of data and metrics - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.5 (2) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/180106/SteadyPoint-Office-365-Help-desk/pricing/) Basic $900.00 Other,Per Year It includes: - Default form - Default workflow - Microsoft Teams integration - Create tickets via email - Customizable forms Professional $1,908 Other,Per Year It includes: - Default form - Default workflow - Microsoft Teams integration - Create tickets via email - Customizable forms - Customizable workflows & SLA Premium $2,900 Other,Per Year It includes: - Default form - Default workflow - Microsoft Teams integration - Create tickets via email - Customizable forms - Customizable workflows & SLA - Triggers Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft Power Automate](https://www.capterra.com/p/227210/Microsoft-Power-Automate/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent OH osama H. infrastructure officer Financial Services ### "very useful application " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 22, 2019 Pros The app is very stable and convenient to use, I am very happy to use it the most great feature in this software is create ticket using email and Microsoft flow its vary useful Cons As I said, maybe more features? But for the price it was well worth it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WR Will R. Sr. Network Administrator Automotive ### "The most cost-effective cloud-based HelpDesk Application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2019 SteadyPoint gives us the ability to implement a One for All HelpDesk utility. It is clean, it is easy to use, it is complex, yet easy enough to get you going fast. It really gets even easier when you have a good support agent working with you along the way... Pros What I like best about SteadyPoint, is that it keeps all settings within your own office 365 cloud, not on someone else's. I also like the fact that it is still under constant development. Cons I would say, Not being able to export settings prior to an upgrade... having to recreate settings is not hard, but it is kind of annoying having to do so all over again. I have been told that this feature is still under development. Reasons for choosing SteadyPoint Helpdesk Coming from a Spiceworks environment, this is the most complete and cost effective cloud-based HelpDesk Application that I've seen out there. It is an excellent choice for a medium to large office environment. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.