--- title: "TigerConnect Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TigerConnect Software - reviews, pricing plans, popular comparisons to other Patient Engagement products and more." source_url: "https://www.capterra.com/p/180133/TigerConnect/" page_type: "product" language: "en" --- # TigerConnect Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TigerConnect ## What is TigerConnect? TigerConnect is the healthcare industry's most widely adopted communication solution for care collaboration and patient engagement. TigerConnect offers provider-and patient-friendly texting, video, and voice communication while adhering to HIPAA-compliance and HITRUST standards for security and privacy. Improve care and outcomes by easily reaching patients and families for follow-up, virtual care, and plan adherence. Enable patients to reach you for virtual visits through a digital front door. ## What is TigerConnect used for? [Telemedicine](https://www.capterra.com/telemedicine-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Retail Execution](https://www.capterra.com/retail-execution-software/) Top alternative Featured Overall rating Based on 48 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TigerConnect?[Manage this product listing](https://www.g2.com/products/toolsgroup-retail-planning/claim_requests/new?auto=true) ## TigerConnect Overview Updated September 2026 AI summary TigerConnect enables organizations of all sizes to manage patient engagement and communications through secure messaging, appointment scheduling, care plan management, and video conferencing. Covering patient engagement, medical, and telemedicine categories, it offers HIPAA compliance, multi-channel access, patient portals, and integration capabilities. TigerConnect is available across web, cloud, and major device platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TigerConnect 4.6 (48) VS. [4.1 (1,133)](https://www.capterra.com/p/48210/ChiroTouch/reviews/) Starting Price Contact vendor Starting Price $329 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (48) Ease Of Use 4.0 (566) Value For Money 4.5 (34) Value For Money 3.7 (447) Customer Service 4.5 (37) Customer Service 3.9 (555) ## TigerConnect alternatives [4.4 (673)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (339)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [ModMed](https://www.capterra.com/p/124590/EMA/) [4.5 (566)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/124590/EMA/) [View all alternatives](https://www.capterra.com/p/180133/TigerConnect/alternatives/) ## FAQs about TigerConnect Overview ### Which roles and teams benefit most from TigerConnect? TigerConnect is most used by healthcare operations leaders, administrators, nursing directors, and clinical teams who need secure, real-time communication across care settings. Clinical informatics and analyst roles support workflow coordination and patient updates, while office managers, billing staff, and executives use it to streamline staff communication, escalation, and operational responsiveness. Answer based on 48 reviews Overview ### What company size and specific industries is TigerConnect built for? TigerConnect is designed for healthcare organizations, especially health systems and IDNs, as well as acute and post-acute care facilities. It serves a range of providers, including SNFs, ambulatory practices, private practices, dialysis centers, surgical centers, home health and hospice providers, and behavioral health organizations. Features and Usability ### What are the key features of TigerConnect? TigerConnect offers secure communication features like messaging, one-to-one messaging, SMS messaging, live chat, and video conferencing, along with mobile access and mobile alerts. It also includes appointment scheduling, reminders, patient portal, patient engagement, care plan management, reporting/analytics, access controls/permissions, and third-party integrations. Integrations ### Which third-party tools and platforms does TigerConnect integrate with? TigerConnect connects natively to Box, Dropbox, Ivanti Neurons for MDM, and myUnity. These integrations cover file storage, mobile device management, and healthcare workflow systems, giving TigerConnect support for four third-party platforms from its official catalog. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does TigerConnect offer? TigerConnect provides in-person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, live presentations, written reference material, and self-paced video learning for teams that need setup and product information. Answer based on 2 reviews Getting Started and Support ### What customer support options does TigerConnect offer? TigerConnect provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Reviewer feedback is mixed: some users describe customer service as responsive and knowledgeable, with issues resolved in minutes, while others report frustration with contract cancellation and difficulty reaching a live representative. Answer based on 2 reviews Security ### How does TigerConnect handle data security and access control? TigerConnect uses secure, encrypted messaging for text, audio, video, pictures, and patient information, with reviewers frequently citing HIPAA-compliant communication. It also supports app-level PIN protection and message archives. Some reviewers note access control gaps, including broad broadcast or archive visibility, duplicate PIN requirements, and aggressive logout timeouts. Answer based on 13 reviews Ease of use ### Is TigerConnect easy to use for healthcare teams? TigerConnect keeps secure team messaging simple for many healthcare users, with quick setup and little training. Hospital staff and managers often like the straightforward app, easy login, and organized communication, but some users find group management, archive search, notifications, updates, and cross-facility workflows harder to navigate. Answer based on 11 reviews ## Features AI summary Based on 1,263 Patient Engagement reviews Capterra data shows that buyers of Patient Engagement software rank the following features as their top priorities: - **HIPAA Compliant** (**70%** of reviewers rated this feature as critical) - **Charting** (**69%**) - **Appointment Management** (**52%**) TigerConnect includes **HIPAA Compliant** and **Appointment Management**, giving healthcare teams a secure way to communicate patient information while also managing scheduling and visit coordination. However, it does not include **Charting**. Support for **HIPAA Compliant** and **Appointment Management** helps businesses protect sensitive data, reduce scheduling friction, and keep patient interactions organized across the care process. HIPAA Compliant 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Video Conferencing 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Appointment Scheduling 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Messaging 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Communicate using messages within the system Multi-Provider Practice 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important For practices with multiple providers TigerConnect 28 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customizable Branding: Add customized logos and colors to align with company branding - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Live Chat: Ability to chat online in real time - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Provider Practice: For practices with multiple providers - One-to-One Messaging: Send personal messages to clients or attendees - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Softphone: Use your computer as a phone device to make calls over the internet - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Conferencing: Connect with meeting participants remotely over video - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (48) 4.5 Based on 48 reviews ## Pricing Value for money 4.5 (34) ### Starting price Free trial not available Value for money 4.5 (34) 4.5 Based on 34 reviews ## Integrations [ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Box](https://www.capterra.com/p/148766/Box/)[ myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (37) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (37) 4.5 Based on 37 reviews ## User reviews Overall rating 4.6 Based on 48 reviews Filter by rating 5(35) 4(10) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent Omar V. Administrator Health, Wellness and Fitness ### "Perpetual nightmare" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 30, 2025 Horrible experience. Pros None. Theres really no pros regarding this software. It is very impracticable and unrealistic for the real world. Cons Trying to get out of a TigerConnect contract is almost impossible. I officially canceled my services with them under their required conditions and they still charge me an annual fee. Theres a big reason why all of their "customer service numbers" are designed to not allow you to speak live to a customer rep. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Alyson C. Clinical Coordinator Hospital & Health Care ### "Great for Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2025 TC has been great in the workplace as a place to communicate with other staff, especially when clients are around and we need to share confidential information Pros It’s great to have instant contact without having to deal with giving out phone numbers to staff and clinicians. Cons Sometimes it can lag upon sign in, but that could also be my personal connection or on my end somehow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DV Drea V. MA Hospital & Health Care ### "Tigerconnect is the way to go " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2025 it was a great app to use to communicate with coworkers. to be able to send a message and get a quick response. Pros How easy it is to communicate with a group of people. how safe it was for HIPPA info. Cons honestly there is really nothing about tigerconnect that i did not like. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GH Grant H. Broker Real Estate ### "It has a bit of a learning curve, but it works great." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 16, 2024 Our sales went up after we starting using Tiger because we could automate reaching out to clients and tracking client engagement. Pros It has a lot of features. If there is something you need to do with client connection, Tiger probably already can do it. Cons It does quite a bit more than I need. That makes it a little confusing to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Amanda S. CEO, APRN Mental Health Care ### "Love our TigerConnect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2023 Great implementation and love the system. Pros Love our TigerConnect! Cons None that I can find. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) New EHR did not have adequate messaging. Reasons for choosing TigerConnect Ease of use and pricing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AV Alba V. Occupational Health Specialits Mental Health Care ### "TigerConnect Work" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 25, 2022 Overall experience its been good, I still need to get used to the software to feel more comfortable navigating Pros I like how you can create groups to send messages to that specific group Cons Cons would be that I can't see the job title of the person below their name Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HH Hallie H. Office Manager Hospital & Health Care ### "Does the job and not much else" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 28, 2021 A great HIPAA secure app. Very basic of the basic for communication. Threads like texting and not much else. Pros Its very secure which is great in case I leave behind my phone somewhere. Pin to get into my phone and pin to get into the app are different. Cons There is no way to mention a specific person in a chat. Sometimes a task is delegated but not to anyone. In Google systems and Microsoft teams, you can "tag" the person so they receive an extra notification. This features seems to solve a lot of communication lags in other companies versus Tiger Connect using companies. While it can rely on the person typing the message to direct the statement, the app being in used in the capacity I use it in will not work. I receive close to 200 messages a day. It is very easy miss a message intended for me trying to keep up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Danielle B. Billing Specialist Hospital & Health Care ### "Tiger" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2021 It is great for quick communication and quick access Pros Tiger makes communication throughout the hospital super easy. Departments can communicate with other areas with ease. Cons There isn’t anything I don’t like. We haven’t experienced any issues or problems with this product this far Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Project Coordinator Medical Practice ### "tiger connect review by neurology office" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 21, 2021 I use Tiger Connect to speak to other staff members in our practice. Because it's hipaa compliant I can say the names of our patients when necessary. So for example when the Medical Assistants do chart prep they'll send me a message with the names of the patients and the day they came into the office last if they are missing any testing. Or if a patient needs an authorization I'll get a text from the secretarial staff letting me know about it. Pros I can text anybody in our practice when working remotely, and I don't even have a smartphone. I also don't need to remember anybody's numbers, everyone's names and titles are saved in the system so I just start typing their name and the software finds them Cons I hate that it logs me off so quickly. Whenever i want to see what texts I have I need to relog back in. .I guess it's for security and I get that it's for a reason but it's a pain. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Director of Sales Telecommunications ### "A must have tool for the healthcare" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2020 Pros It's the perfect way to communicate and share info within the medical field. It makes communicating with others so easy while still abiding by the HIPAA rules. Cons NOTHING. It's so easy and convenient and does an amazing job . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/180133/TigerConnect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ModMed vs TigerConnect](https://www.capterra.com/compare/124590-180133/EMA-vs-TigerConnect)