# TigerConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TigerConnect the right Patient Engagement solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180133/TigerConnect/reviews --- TigerConnect 4.6 (48) [View alternatives](https://www.capterra.com/p/180133/TigerConnect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TigerConnect Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews HH Hallie H Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Its very secure which is great in case I leave behind my phone somewhere.“ November 28, 2021 Omar V AdministratorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Theres a big reason why all of their "customer service numbers" are designed to not allow you to speak live to a customer rep.“ July 30, 2025 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Staffing Coordinator Hospital & Health Care Used the software for: 1-2 years ### "TigerText/Tiger Connect - would recommend" January 15, 2020 4.0 Pros It's easy to be able to communicate (via text) with multiple people in groups, or individually. Cons There were a lot of glitches. Would have multiple "updates" that could sometimes take an entire day to complete. Also it could be difficult to find specific groups since groups titled with the same thing could be duplicated, I wish that wasn't an option. Review Source Response from TigerConnect January 23, 2020 Thank you for your review and feedback! TigerConnect proudly maintains 99.99% uptime. If you have any concerns, please don't hesitate to reach out to us directly. We love to talk with our customers and help them get the most from our solutions. DV Drea V. MA Hospital & Health Care Used the software for: 6-12 months ### "Tigerconnect is the way to go " March 20, 2025 5.0 it was a great app to use to communicate with coworkers. to be able to send a message and get a quick response. Pros How easy it is to communicate with a group of people. how safe it was for HIPPA info. Cons honestly there is really nothing about tigerconnect that i did not like. Review Source DT Donna T. Operations Manger Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Feedback" May 17, 2019 3.0 Pros Sending messages is simple and clean. There is nothing mind blowing about the product. Cons the integration with other facilities is difficult to maneuver. Tech support is not very friendly or helpful. Review Source AL Angela L. Vice President Patient Care Services Hospital & Health Care Used the software for: 2+ years ### "Best communication investment we've made" June 3, 2019 5.0 I highly, highly recommend this product for home healthcare workers and healthcare in general. It has literally changed so much of how we communicate important patient information, scheduling, agency updates and coordination. Customer service has always been responsive and knowledgeable and has always fixed any issue we were having or answered any questions we had in a matter of minutes. In my opinion and experience, no other similar platform can do what Tiger Connect can do. Pros It is super easy to use and onboard new users. You can easily see if messages were received and read. You can create group messages or broadcast lists to reach multiple people at once. It is HIPAA secure and we can discuss patient information and PHI. Priority messages can be sent, do not disturb and mute functions, messages can be forwarded. We can also use it form a PC and attach documents or pictures if needed. It has changed how we communicate in my home care agency and increased efficiencies and workflows. Cons Honestly, really hard to find something we do not like about Tiger Connect. Review Source HH Hallie H. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Does the job and not much else" November 28, 2021 4.0 A great HIPAA secure app. Very basic of the basic for communication. Threads like texting and not much else. Pros Its very secure which is great in case I leave behind my phone somewhere. Pin to get into my phone and pin to get into the app are different. Cons There is no way to mention a specific person in a chat. Sometimes a task is delegated but not to anyone. In Google systems and Microsoft teams, you can "tag" the person so they receive an extra notification. This features seems to solve a lot of communication lags in other companies versus Tiger Connect using companies. While it can rely on the person typing the message to direct the statement, the app being in used in the capacity I use it in will not work. I receive close to 200 messages a day. It is very easy miss a message intended for me trying to keep up. Review Source TL Tuesday L. Office Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great HIPPA compliant Chat Program" January 21, 2020 5.0 Documentation of communication between clinicians. Pros This program has been a great addition to our office. We work in home care and have several staff out in the field seeing patients in their homes. This product has allowed seemless communication between all clinical staff, via the cell phone app, including our hospice medical director. Also, due to an integration with our electronic medical record system, we are able to upload these communications right to each patient chart. Cons Occasionally there a little issues but the IT team seems to get them fixed pretty quickly and this has only happened a few times over the 3+ years we've been using it. Review Source EM Emma M. Assistant Office Manager Medical Practice Used the software for: 2+ years ### "Extremely satified with Tiger Connect software and customer service" May 23, 2019 5.0 no comment Pros The software is of vital importance for the use by our doctors who work both at the clinic and at several hospitals when communicating back and forth with each other and staff. We are very pleased with the software because it is user friendly. Our staff also communicates hospital phone call information with our doctors on a daily basis. It is extremely important our doctors work with Critical Care patients to communicate with our staff immediately. We recommend this product highly. Cons We have no cons regarding this product. We like all the features. Reason for choosing TigerConnect no comment Review Source VR Verified Reviewer Talent Management Consultant Hospital & Health Care Used the software for: Less than 6 months ### "Secured Messaging" April 29, 2020 5.0 Overall, TigerConnect, is an amazing product and I am thankful for our system's investment in it Pros I'm a newer user to TigerConnect but the system I work for has been using it for many years. I really love the functionality of the secured text messaging platform. I use the desktop app and the phone application. It is easy to get a hold of our co-workers who are not always at their computer. It automatically pings them via the app and text message letting them know someone is trying to reach them. Cons No real dislikes. I have found the software, TigerConnect, useful especially during the COVID 19 pandemic when we have staff working in Tents and more Review Source VR Verified Reviewer Communications Coordinator Hospital & Health Care Used the software for: 2+ years ### "Best Messaging Platform" May 20, 2019 4.0 We are solving the problem of users and physicians using their own phone texting service to communicate. Pros Very good mobile apps that are easy to use and intuitive. Cons The Windows version is not as refined and can be be harder to use than mobile versions. Review Source VR Verified Reviewer Director of Sales Telecommunications Used the software for: Less than 6 months ### "A must have tool for the healthcare" September 15, 2020 5.0 Pros It's the perfect way to communicate and share info within the medical field. It makes communicating with others so easy while still abiding by the HIPAA rules. Cons NOTHING. It's so easy and convenient and does an amazing job . Review Source KH Kristen H. General Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "We are FANS!" May 22, 2019 5.0 Pros It's so convenient to have all of our work-related communications housed in one app! As a manager who receives messages from many employees every day, texts would "fall down the screen" in my cell phone and sometimes be missed. TigerConnect was very easy to set up, is user-friendly, and eases our minds as far as sending private health information is concerned. In addition, we have employees in several states who will most likely never meet each other in person, so the profile picture option is a nice personal touch. Cons I honestly can't think of any! The only negative feedback I've received from staff is that we are unable to copy/paste or print information from our messages, which is the reason we implemented the app in the first place. Review Source AM Angie M. Home Health and Hospice Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Happy with Tiger Connect." May 20, 2019 5.0 Tiger Connect has helped our team have better communication, and saves a lot of time that would have been spent making phone calls. The feature where you can see who has read the messages is very good. Excellent product, I've recommended Tiger Connect to other agencies already. Pros It's very easy to use, and has been dependable except for a couple occasions. Cons There have been a couple of instances where the clinicians weren't getting any of their messages. I wasn't able to get help to fix this until after I had already figured a way to work around it. I had to delete the user, and then add them back with a different email address. It's worked great since that time. It would have been nice to have someone from support help me fix whatever the problem was. Review Source BP Brent P. Clinical Analyst Hospital & Health Care Used the software for: 1-2 years ### "very good platform easy to use" May 17, 2019 4.0 Communication amongst clinicians Pros Providers and Nurses being able to text in a HIPPA compliant manner Cons Unable to resend a failed message. you have to type over Review Source PM Patricia M. HR Hospital & Health Care Used the software for: 6-12 months ### "Tiger Connect" May 22, 2019 5.0 Pros We are able to communicate with staff more effectively and HIPAA compliant. Cons There are sometimes connectivity issues and need to restart. Review Source TT Tabetha T. Practice Manager Hospital & Health Care Used the software for: Less than 6 months ### "TigerConnect" May 17, 2019 5.0 Pros The ease of use and ability to show others. Cons Does not apply to our office as we did not dislike anything Reason for choosing TigerConnect Cost, ease of set up and use Review Source NL Norma L. Administrator/CEO Hospital & Health Care Used the software for: Less than 6 months ### "Review" May 22, 2019 5.0 Easy to use Pros The ease of use, new employees do not need training to use it. Ease of set up , as the Administrator it is easy for me to set all of the users Cons Not able to print from the application, it will be beneficial to add function Review Source AC Alyson C. Clinical Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great for Communication" June 30, 2025 5.0 TC has been great in the workplace as a place to communicate with other staff, especially when clients are around and we need to share confidential information Pros It’s great to have instant contact without having to deal with giving out phone numbers to staff and clinicians. Cons Sometimes it can lag upon sign in, but that could also be my personal connection or on my end somehow. Review Source Omar V. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Perpetual nightmare" July 30, 2025 1.0 Horrible experience. Pros None. Theres really no pros regarding this software. It is very impracticable and unrealistic for the real world. Cons Trying to get out of a TigerConnect contract is almost impossible. I officially canceled my services with them under their required conditions and they still charge me an annual fee. Theres a big reason why all of their "customer service numbers" are designed to not allow you to speak live to a customer rep. Review Source GH Grant H. Broker Real Estate Used the software for: 2+ years ### "It has a bit of a learning curve, but it works great." June 16, 2024 4.0 Our sales went up after we starting using Tiger because we could automate reaching out to clients and tracking client engagement. Pros It has a lot of features. If there is something you need to do with client connection, Tiger probably already can do it. Cons It does quite a bit more than I need. That makes it a little confusing to use. Review Source Amanda S. CEO, APRN Mental Health Care Used the software for: 6-12 months ### "Love our TigerConnect" December 13, 2023 5.0 Great implementation and love the system. Pros Love our TigerConnect! Cons None that I can find. Reason for choosing TigerConnect Ease of use and pricing. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) New EHR did not have adequate messaging. Review Source VR Verified Reviewer Project Coordinator Medical Practice Used the software for: 1-2 years ### "tiger connect review by neurology office" January 21, 2021 5.0 I use Tiger Connect to speak to other staff members in our practice. Because it's hipaa compliant I can say the names of our patients when necessary. So for example when the Medical Assistants do chart prep they'll send me a message with the names of the patients and the day they came into the office last if they are missing any testing. Or if a patient needs an authorization I'll get a text from the secretarial staff letting me know about it. Pros I can text anybody in our practice when working remotely, and I don't even have a smartphone. I also don't need to remember anybody's numbers, everyone's names and titles are saved in the system so I just start typing their name and the software finds them Cons I hate that it logs me off so quickly. Whenever i want to see what texts I have I need to relog back in. .I guess it's for security and I get that it's for a reason but it's a pain. Review Source VR Verified Reviewer Registered Nurse Hospital & Health Care Used the software for: 6-12 months ### "Everyone Needs This!" July 21, 2019 5.0 Amazing. Easy to connect with providers, and is more personal than a page. Sometimes I used to accidentally type in the wrong pager number, but with this- it is foolproof. Pros I first started using this during my clinicals at a well-known hospital. When I got hired at my current hospital I was baffled that they did not use this software. Three years later, we purchased TigerConnect. Now, we connect with providers immediately, or providers can read our messages and prioritize. This is a must for all healthcare workers. I also like how it has a "stat" function which REALLY lets the provider know that what you need is important. Cons I do not have any cons about this software. I cannot rave about it enough. Maybe that it needs to be downloaded on your own personal phone. When hospitals issue us a phone, we cannot download this app on it because it is connected to our Apple ID. However, this may be more of an administrative problem than the fault of the software. Review Source VR Verified Reviewer Resident Hospital & Health Care Used the software for: 2+ years ### "Streamlined Secure Messaging Software " December 5, 2019 5.0 Rapid communication throughout an entire hospital system using Tigerconnect as a secure messaging system has improved the efficiency and patient safety at our institution. Pros Secure, easy to use, easy login, with excellent secure functionality including audio, video, and picture messaging. Helpful as secure messaging is critical in the hospital environment. Cons Impossible to be removed from system lists, which are occasionally accidentally used to send a message to the incorrect person. Sometimes notification bubbles cannot be removed and the app must either be uninstalled or the user must sign out. Review Source MC Mike C. Information Technology Director Hospital & Health Care Used the software for: Less than 6 months ### "What the heck is Clinical Collaboration Platform? I thought I was reviewing TigerConnect." May 22, 2019 4.0 I am still assuming we are talking about TigerConnect. It is a mature and stable product for secure text messaging. It could be even more powerful with a little more work. Pros The TigerConnect product offers an easy to use secured text messaging product. User training required is minimal. Cons The Broadcast feature. Very powerful way to reach every user subscribed. Unfortunately, no way to choose which users have access to this powerful feature. It is assigned to everyone. We had to turn it off. The Archive. Keeps all messages from all subscribed users. Very good. Unfortunately, no way to choose which messages an Archive user has access to. If you have Archive access you see everything. Had to strictly limit which users could have Archive access. No method for us to place all of our Switchboard subscribed users into a group which would receive every message sent or received by this group. It is merely an option for the Switchboard staff if they happen to remember to include the group. This makes handoff between Switchboard shifts less effective. There is no way to detect if a user already has a password/pin set on their mobile phone when installing the mobile app. Thus, the only way to make certain that the mobile app is secured is to force the mobile app to require a pin. So, if a user already uses a pin for their phone they will now also have to use a pin for the mobile app as well. Other apps we use can make this determination and reduce the number of pins required for the end-user. The timeout parameters for the Web Console and the Desktop Console are controlled from a single parameter. This is unfortunate since we want our Web Console to timeout much quicker than the Desktop Console. As a result our Desktop Console users have to repeatedly sign in every 15 Review Source Danielle B. Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "Tiger" May 27, 2021 5.0 It is great for quick communication and quick access Pros Tiger makes communication throughout the hospital super easy. Departments can communicate with other areas with ease. Cons There isn’t anything I don’t like. We haven’t experienced any issues or problems with this product this far Review Source Similar Products Featured ## Related categories [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Telemedicine](https://www.capterra.com/telemedicine-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.