# LimeTray Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LimeTray the right Food Service Management solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180145/Online-Ordering-for-Restaurants-Ace/reviews --- LimeTray 4.1 (9) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LimeTray Ease of use 4.4 Customer Service 4.1 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director Hospitality Used the software for: 2+ years ### "The Bombaykery " November 20, 2018 5.0 Pros The simplicity of Deisgn and ease of using the site Cons The lag sometimes from the servers end - which can be quite irritating Review Source Response from LimeTray November 24, 2018 Thank you for your feedback! DA Divya A. Marketing & Operations Head Food & Beverages Used the software for: 2+ years ### "Good to go with Limetray " November 16, 2018 4.0 Pros This Software has helped with our modifications. It's easy to learn for Staff and Back end team. Quick service/response on issues at stores. The Modified Features makes it easier for our use, Calculations and Understand the business generated. Cons None of the software's are perfect. Drawbacks and issues will always be there. The Customer Support sometimes takes quite a long to solve a ticket issued, a bit slow back end. Some errors come up but they are solved timely. Review Source Response from LimeTray November 28, 2018 Thank you for your feedback! VR Verified Reviewer Head - Delivery and Strategic Alliances Restaurants Used the software for: 2+ years ### "Limited capabilities, good for single unit / small chains - challenging for multi unit chains" February 28, 2020 3.0 1 - Quick go - live 2 - Okay support mechanism and account handling Pros The initial support and account management, the contract signing to go-live process was smooth and fast. Cons Support and customization - lack of business understanding. Trial and error pedagogy - which may lead to challenges in operational hours. Review Source EK Eshan K. Director Food & Beverages Used the software for: 1-2 years ### "Best Online Ordering Solution to create your own identity online" December 12, 2018 5.0 I am able to provide a channel to my customers where I have complete control with regards to changing menu, running offers, changing the look n feel. Best part is that I am not bound to pay any commissions on any order that I get from my website. Pros The overall experience of the customer is seamless. We have never got an escalation from any customer regarding the usability of the ordering site. Cons There is nothing that I not like. It covers almost all features and the version keeps getting updated. Review Source Response from LimeTray December 27, 2018 Thank you for your feedback! aE ahmed E. Marketing Manager Food & Beverages Used the software for: 2+ years ### "Doner Deli" October 25, 2018 5.0 Pros It's very easy to use and simple. The integration and automation of SMS​, online ordering and feedback helps speed daily tasks Cons that it couldn't be customized because its a template Review Source Response from LimeTray October 30, 2018 Thanks for your feedback! VR Verified Reviewer President Information Technology and Services Used the software for: Less than 6 months ### "Limetray unable to deliver on project, after payment was issued" October 26, 2020 1.0 Pros What I liked about the product was the integration of the loyalty module and the CRM. It would have provided us with the opportunity to provide additional services to our clients. Cons As the Administrator of the software, you are not able to add/edit your own address/location. In addition, there was a request to install software locally on the computer of the person using the software. As a SaaS, web base product, that should not be the case. That goes against the concept of using the software on any device at any time. Reason for choosing LimeTray I liked the integration of the loyalty and CRM features within the software. Review Source CS Chirag S. Restaurant supervisor Food & Beverages Used the software for: 6-12 months ### "The best" November 14, 2018 5.0 Pros User-friendly very easy backend services and configuration Cons Slow but can be fixed overall it's good Review Source Response from LimeTray November 20, 2018 Thank you for your feedback! DL Deepika L. Training Head Food & Beverages Used the software for: 2+ years ### "Training Head - Deepika" November 16, 2018 4.0 Pros The detailed reports that it generates help us to study the business Cons It is slow. And sometimes doesnt give the segregation properly Review Source Response from LimeTray November 27, 2018 Thank you for your feedback! AA Alonso A. Manager Restaurants Used the software for: Less than 6 months ### "Really great online ordering software" April 18, 2019 5.0 Pros Easy to use, easy to customize, with accurate reports for business control Cons So far we dont have any complains about the tool Review Source Response from LimeTray April 26, 2019 Thank you for your feedback! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.