Twilio

Twilio


4.5 / 5
164 reviews


Average Ratings

164 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Twilio
  • www.twilio.com
  • Founded 2008
  • United States

About Twilio

Provides simple, pay-as-you-go APIs for businesses to build scalable, reliable voice and SMS apps for the web or mobile devices.


Twilio Features

  • Access Controls/Permissions
  • Code Refactoring
  • Collaboration Tools
  • Compatibility Testing
  • Data Modeling
  • Debugging
  • Deployment Management
  • Mobile Development
  • No-Code
  • Reporting/Analytics
  • Software Development
  • Source Control
  • Web App Development
  • Appointment Scheduling
  • Calendar Management
  • Email Reminders
  • IVR / Voice Recognition
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Messaging
  • Two-Way Messaging
  • Audio / Video Conferencing
  • Call Center
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • IVR / Voice Recognition
  • Activity Dashboard
  • Brainstorming
  • Collaboration
  • Creator Tracking
  • Idea Ranking
  • Project Tracking
  • Status Tracking

Twilio Reviews Recently Reviewed!


Twilio supports me all the way.

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the sheer amount of technical documentation which Twilio provides me with.Twilio is easy to use and as a user,I am provided with quality support everytime I have had to reach out to the Twilio support team ; there were even occasions they helped go through my codebase,all in a bid to guide me right and point me towards the right direction.

I feel Twilio is fairly priced and the ability to buy mobile numbers of 200+ countries for my software applications is an helping hand for all software engineers.

Cons: While Twilio has a fantastic support structure for its users.I will like to get response to tickets I open with the support team faster than it is at the moment.As against response after a day or two,will be great if I am getting a response after a few hours.

Overall: I use Twilio for mobile phone verification of users registering on our platform.Using Twilio for mobile phone verification ,has led to a reduction in the number of spam registrations we get on our website.

Capterra loader

Great for Triggered Text Message Notifications

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We've been using this system to send text notifications to a distribution list when someone visits our website and completes a form to request information. We typically receive emails from clients who send 3-5 similar, if not identical emails to multiple tour operators. By dramatically decreasing our time to contact the potential client and answer questions via email or over the phone, we saw a marked increase in booking conversions. Using the Zapier integration between our Website form tool "Gravity Forms" and Twilio, we now can respond to online inquiries a matter of minutes, and secure a booking before our competitors can even open their email.

Cons: In the Zapier setup, it is a bit of hit and miss to get all the custom text to layout like you want in a single text message.

Overall: Overall, very happy. Great value for the money. Would highly recommend.

Twilio has a positive role of preventing spam registrations on our platform.

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: Twilio has always been easy to use for me because of its rich API library and documentations which makes it easy to know what to expect from an API without the need to learn via trial and error.

Twilio support practically all programming languages and so it does not matter if you are coding in python,Java,php etc Twilio has got you covered.

Pricing is fair to users ,thus it does not matter if I am a lone software engineer or working for a large form ; Twilio's payment plan ensures I pay for just what I am using.

Cons: Twilio averagely takes two days to respond to any technical issue we raise with them via email.In a software environment,two days is too long a period and a lot of loss can take place between that period of time.

Overall: I use Twilio primarily for mobile and landline verification of website visitors and customers ,through voice calls and text messages.

Always on the Go with Twilio!

Aug 31, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: Competitive rates in the market is being offered. We use this in the company as the main tool for SMS messaging platform tool for our devices so it's cheaper compared to the rates we would be paying if we are to use the services offered by regular major carriers. It also allows use via API so very convenient and easy to set up in the backend for operational use with different platforms.

Cons: Lately, there's an issue when viewing/searching for SMS transaction logs. When you search for the logs using phone number as a search tool, sometimes the results will not show up. I think it's a bug. Also when the sub menus were changed from the previous version, it got confusing. Navigating the menus on the site got more complicated compared to before.

Capterra loader

Easy to integrate with any platform

Jul 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - It has an API Rest and a 5 minutes to implement rule, which is quite true.

- They have a quick start for many platforms / languages.

- SMS Feature was exactly what I needed, fast send/receive messages.

- Besides having excellent docs, they have something called TwilioQuest, which I found really funny and entertaining.

Cons: - Price per SMS seems to be high, at least in my country. I guess it depends on what are you building, and the value you give to this feature.

Overall: I was able to create a driver with LUA, and integrate SMS feature to Control4 Home Smart System.

I wanted to receive messages every time certain events occurred, and Twilio is really accurate and helpful. I had to minimize the amount of messages so I could spend less money per month.

Capterra loader

Awesome tool for sending sms and voice calling

Apr 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Twilio enables the users on any platform to send sms and make voice calls internationally via its well documented APIs which can be integrated very quickly on the platform by the developers. The SMS can be sent reliably on any international or local phone number once the phone numbers are bought with the required services enabled on it. Twilio also provides phone number masking for making voice calls. All in all its really an awesome module to use in your product for availing all of the Twilio services.

Cons: Twilio should provide sms and voice calling as a testing feature on the trial account which can really help people to be more convinced about its awesome services.

Powerful yet complex

Nov 16, 2018
5/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
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Pros: You can create almost anything with their voice prompts. Both inbound and outbound calls. From IVR to automated calls. You can host your scripts on their platform or your own server using the REST API.

Cons: Documentation is all over the place. There are two main ways to send commands. Twiml or API (your language like PHP or C#) but the documentation jumps back and forth. One step of a tutorial is in Twiml. Then the next thing you want to do is not. It uses the API. And trying to find the same documentation in the other language is hit or miss.

Overall: I was able to create a call center script using this service and it worked great. Customer support sucks. If I were to rate Customer Support: 2 stars. Documentation: 5

Extremely easy to set up and get going!

Dec 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: As a lead architect, I am always on the look out for stable, easy to integrate tools and services for our various Enterprise solutions.

With Twilio, I was able to get a fully functioning Enterprise level SMS Notification Microservice up and running in under an hour.

The ease of integration, it's simple API and documentation is what any developer would be happy with.

The price point is also very reasonable and I would highly recommend this solution to anyone who is looking to evaluate or use this service.

Overall: The software was able to solve for a business requirement.

Price point was reasonable.

Performance is very good.

Twilio Platform = Solid

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Even though I am not a developer, even I can get Twilio services working. I have helped a few local businesses in my area drop the traditional POTS lines and migrate over to Twilio and have heard nothing but great reviews. That platform has even given me the push to sign up for a couple dev classes to get even more out of it.

Cons: Some of the documentation can be extremely vague. I understand that it is made for developers/programmers but there is a big portion of potential users that would love to use some of the features, but just don't have the coding background/knowledge to make it come alive.

Twilio is simple efficient.

Dec 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like Twilios number pool functionality,which let me use a pool of regular phone numbers to send text messages to as many users of my software app. As possible and not get blocked by local network carriers.

Cons: Twilio is obviously the market leader and thus their pricing is expensive in contrast to its competitors,albeit it provides a reliable sms gateway for users like myself.

Overall: I use Twilio to power text message notifications on every software I build.While it is an expensive option in contrast to email notifications,it has a greater chance of being read by the recipient than email.

Plivo is GREAT BUT

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
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Pros: I liked that it worked great for my needs (Api driven SMS) and that I hardly had to manage anything to get it working and it worked for nearly any phone number I or my customers wanted to text.

Cons: The price. Some competitors are half the price, however it's a tradeoff in that you will get more failed SMS sends.

Overall: It was awesome. If you can live with the price and knowing that competitors are almost half it really could be worth it to pay extra since they have a proven and battle-tested platform. Denied SMS sends are a pretty big deal and it's really easy to get caught in spam filtering etc on other providers. However I think I would recommend checking there first to see if your group of users can use the less expensive option without getting any dropped/missed/filtered SMS sends.

Great telephone / text software that can integrate into multiple sites easily.

Jun 25, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ability to acquire phone numbers quickly, set up with API access, and get up and running within a very short time frame. Pricing is very competitive in the market, and tracking is made easy within their platform.

Cons: Sending only one text per second on their base package is a bit limiting, but cost effective enough to make it worthwhile. They do allow businesses to be a "reseller" of their product, which allows companies to charge a client 4x what a twilio customer would pay.

Dial Twilio to add telephony to your application

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: Twilio makes adding telephone based interactions - call/ SMS etc... to an application dead simple. No hardware or software to install - just APIs and you pay for what you use and nothing more.

Cons: At times documentation has not been found to keep pace with the functionality. That is just a minor irritant.

Overall: We used Twilio as part of our SaaS enterprise business application to do voice signature/ gather consent via an automated call, do short polling via voice and get consent via text message.

I use this platform daily to monitor SMS messaging.

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The platform is easy to pinpoint a message and why it was sent. The fact that the message is presented is an added plus, as other platforms for say email recording do not present such detail. Also, their support is superior.

Cons: The biggest pain-point is that the messages are in UTC time, and while that feature is understandable, it does create a few seconds of additional work in conversion.

Overall: From SMS recordings, to phone recordings, this tool is a must.

Such an amazing and flexible platform

Apr 28, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Twilio has almost all offerings towards communication platform. You could build your automation without writing a single line of code. i.e. Using their Studio product. Also, you they have small modular functions that you can write to add any other needs that you might want. This is solid cloud offering with most use cases covered in communication. They also have integration with Whatsapp and they have roadmap to add Wechat integration. 

Cons: There are very few cons with Twilio products. And they are very minor. For eg. They won't let you use pay through your companies standard pay process unless your volume exceeds certain threshold. Until then you will need to use your cards.

Overall: It has been amazing journey to use Twilio very few minor hurdles.

Seriously powerful SMS text messaging features from your own web systems

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
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Pros: The API is really powerful and relatively easy (as far as APIs are concerned) to use.

It's not too hard to use and can be configured to do just about anything you could want.

It's cost effective.

It's very reliable.

Cons: I seriously can't think of anything wrong with it.

Overall: If you build custom web systems like we do, you need a good tool to interface with cellphones. Twilio gives you a system and API that can be configured to do just about anything you could need.

An awesome programmable voice product

Mar 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the ability to completely customize this product. If you know how to program, then this programmable voice is easy to use. The voice options are great, and the reliability is spot on. Very stable and reliable product. Thumbs up guys :)

Cons: Debugging the product is a bit time consuming, but it is getting better.

Overall: I haven't had any problems using this product at all. I suggest it as a tool in your toolbelt for developers.

My option to send SMS's in my application

Apr 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Twilio has good callback system and retries associated with it, it was really easy to integrate with our application. Additionally, we can know do it internationally and help us expand our business.

Cons: The administration page could be improved. And it seems that it is not easy to understand which countries currently twilio support and if it's supported income and outcome messages or not.

Overall: My software to send SMS's along my app.

Capterra loader

Added Messaging APIs to our product

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Excellent API Set, outgoing and incoming Messages with SMS and WhatsApp. We used Twilio to quickly add a Messaging component to our base application. Very inexpensive

Cons: As for any API Setup you need to be a programmer to do this. Twilio has a messaging dashboard, but we are programmers so we went straight to the APIs

Overall: Our software product did not have Messaging so Twilio filled in that gap in a couple of days

Great call recording features for quality assurance

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We use the call recording component of Twilio to record inbound customer service, sales, and support calls. We had the recording integrated with our website via the specialty phone numbers that we put on site. This gave us tremendous insight into our customer experience process. I can't speak to the implementation part since it was handled by our website provider, but using it was very simple.

Cons: Since we utilized the client side integration, I can't speak much to the native Twilio functionality. Everything that came through on our end was great. I think I would have preferred the native Twilio features, however, to have more flexibility with how we manage our calls.

Overall: We were able to monitor phone calls to improve customer service and employee training

Great product, never had any problems

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: Totally reliable, just works. Using it with Freepbx/Asterisk, easy to implement. Lots of APIs or extra functionality.

Cons: No problems so far. Would love it if they would offer their own SMS client. Did not find any good one through third party vendors.

Overall: I use Twilio as a SIP provider and I am very happy with it! I route lots of international calls through Twilio.

One of the best platforms for call/text integration

May 03, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Twilio provides a very straightforward interface to programmatically integration calls and texts in to software applications. Configuration and set up is super easy, and Twilio provides a variety of options for regions and countries to set up your phone numbers for. They provide a number of SDKs in popular programming languages, making integration super easy.

Cons: The price point for calls and texts are a bit on the high side. Some of the more complex configurations might be a bit hard to set up, although their documentation IS quite thorough.

Overall: I have led teams that integrate Twilio as a text notification service for various events from medication adherence to support ticket alerts.

We have been using this platform for several years to run all of our phone operations

Jan 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to adapt to specific requirements and custom builds. They are helpful in the requirements we need to advance our operations and commands.

Cons: Wish they had more pricing options so that we can provide our clients with more cost effective options.

Overall: We have been able to create our own programs and software to suit our company and clients.

Capterra loader

Easy integration to send text messages out to clients from my software

Jul 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: Web based API - nothing complicated here - it was straight forward and easy to use. I could start with basic features and add more later on.

Cons: Nothing negative comes to mind. Some of my customers (healthcare industry) were adverse to using twillio and I think they tried to get a BAA in place and were not able to.

Capterra loader

Great tool for marketing

Apr 04, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
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Pros: I like how customizable the messages are and how it is very easy to set up for any business of any size. It seems like there's a reasonable and affordable option for any type of user.

Cons: I'm not a huge fan of their pay structure, I wish I could just get invoiced monthly or biweekly for the messages sent.

Perfect for sending out customer reminders

Apr 13, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: We used Twilio to send out reminders for customers appointments in a men's beauty clinic. It integrates well with WordPress and WooCommerce.

Cons: Not many points to critique, works relatively smoothly and with no problems once setup. Sending test SMS to multiple phone numbers should be possible for free.

powerfull sms broadcasting

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: twilio is leading in sms, voice calls, and many more services, for example i really like sms broadcasting feature and the support docs are super clear and price is resoneble

Cons: I've been using Twilio for years and have yet to have an issue, just one that about masking SMS can not implement in INDONESIA,

Capterra loader

Twilio Took My Chat Bots to a Whole New Level.

Feb 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: What I like most about Twilio is that it allows me to initiate a chat bot from an SMS message. This is particularly handy in recruiting applications where I want people to be able to text "jobs" to a certain number and immediately engage with a chat bot to gather information.

I can have the bot collect contact information and then redirect the applicant to a webpage where he or she can complete an application. I call also collect the contact information and then notify someone in HR to call the applicant right away. This kind of fast response dramatically increases my clients' hire rates.

Cons: What I like least about this feature is that its a little awkward to use. If you don't have knowledge about Authorization Tokens and back-end website stuff, this may take a little learning. Also, I appreciate their dedication to security, but forcing me to use a 14-character password is a hassle.

Overall: Twilio allows me to initiate chat bots from SMS messages.

Amazing Telephony Service

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Twilio has top-notch documentation around all of their products. Their customer service is amazing and they are one of the leaders in the industry. They also hold a bunch of useful features for their customers to utilize.

Cons: They are one of the most expensive telephony solutions.

Overall: Twilio has been able to solve our customer's telephony needs and has provided extremely helpful recommendations along the way. They are definitely on top of their game and a clear leader in their industry.

Cutting Edge and AWESOME

Aug 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The team at Twilio is putting together world class architecture on new innovative tools every day. We are leveraging it to strengthen our position in the healthcare world designing innovative apps.

Cons: Some of the documentation is lacking and the descriptions are somewhat nebulous. SMS messaging context seems to be more from their point of view, instead of the user or company using it, which makes diagnosing issues extremely confusing.

Works smoothly with my programming language of choice - Python

Dec 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Twilio is the best option for me to enable global sms verifications for all of my apps. Both mobile and web based apps.It integrates well with my primary programming language -Python and I find it very convenient that I can manage phone calls over my web browser,without the need to have access to a physical phone.

Cons: I have come across multiple tutorials on the Twilio website which failed to compile because of Syntax errors. Will be a great initiative if the Twitter team can better validate its tutorials before releasing it to the public.

Overall: I use Twilio primarily for mobile number verification. This has greatly reduced the number of spam signups on apps. That I build.

Capterra loader

We absolutely love this platform!

Jun 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We use this platform on a daily basis with our customers and it is an essential part of our business. It works seamlessly and without any issues.

Cons: I really do not have any complaints about this system other than I wish they had numbers available in every country.

Effective integrations at a low cost

Jul 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We use Twilio to integrate text messaging with our CRM. The interface is easy to navigate and setup was a cinch. Unbelievably broad product offering, we plan to incorporate the faxing component as well.

Cons: Encountered some unusual logging issues early on, but I think that was more on our programming than Twilio. Otherwise, I'm hard pressed to come up with a "con".

Overall: Greatly expanded our ability to communicate with our customers.

Nice Product

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We use Twilio to send phone authentication code by SMS or phone calls.

It's very easy to use while being powerful. TwiML can automate phone calls in an interactive way.

Cons: The pricing is not low enough regarding the simple SMS sending service.

Twilio

Feb 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We were able to assign virtualized numbers to new accounts. This allowed new ways for our clients to communicate with their customers. Decent support though out

Cons: I found some of the set up difficult. I'm happy they have a decent support desk

Fantastic platform with easy SDKs

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The simple SDKs already built out for almost any language, and ability to build almost anything you want/need!

Cons: It's a little intimidating at first. Lots of setup behind the scenes. However, once it's set up, it's a very solid product!

Twilio: Not easy to use, but I'm not a programmer!

Nov 03, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Before I started using Twilio, my customers were receiving email reminders about their upcoming appointments. More often than not, they didn't show up. Twilio syncs with my appointment calendar and sends reminders via text. Now the "no shows" are a very rare occurrence!

Cons: It was very hard to set up. I did figure it out, but it took me a little while. Admittedly, I'm not a programmer and have never tried to do anything like this on my own before. For others, this could be incredibly easy. I have a phone number that my reminder texts are sent from. This number has programmable voice capability, but the difficulty level (for me) has prevented me from trying to set it up.

Overall: Overall, I'm glad I use Twilio for text reminders. "No shows" caused empty slots on my calendar that could have been used by paying customers. I was losing money. With the text reminders, the "no shows" are almost nonexistent and I can now focus on other aspects of my business.

Premier communication gateway

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The Twilio platform is a fantastic gateway for communications of all types. Their levels of APIs is insane!

Cons: I wish the international texting rates were lower. Seems very steep for countries like Australia when using send/receive texts.

Capterra loader

I simply love Twilio

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Twilio is an industry leading solution for sending automated SMS, voice calls, and more. The UX is fantastic, the support docs are super clear (Say my developers) and the price is reasonable.

Cons: I haven't run into any shortcomings with Twilio yet. Perhaps the prices for a custom short code phone number could be more affordable?

Overall: We use it to send SMS and automated voice calls to our clients and members.

Capterra loader

The platform for SMS and Calls

Dec 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Is very useful to interact with your clients or users

Cons: I had some errors/warnings on my debug console but I don't have idea where they come from, would be great if they could give me more information about it

Overall: In general terms, Twilio is a great tool to integrate SMS with your application, I feel like the big ones such are Twitter, Instagram or any other platform that send SMS with confirmation codes and Twilio make it possible.

Use to send texts to on-site guests

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Twilio is easy to implement and is used to send website login info to guests who are onsite.

Cons: The prices can at times be a con. Using long-codes and toll-free numbers are affordable. Unfortunately short codes are very pricy.

Outbound calls

Nov 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We use Twilio for outbound calls and it has been amazing. We are able to set a price limit on outbound calls so our sales guys aren't racking up a huge bill by calling high priced per minute countries. They are also great at flagging/blocking suspecious calls.

Cons: I really can't think of anything. Everything I have experieced with Twilio has been positive and I like it.

Good API software solution. Missing a few pieces.

May 21, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to integrate, lots of functionality. Logs are useful to get error information. Help desk is friendly and helpful.

Cons: Very pricey, for decent amount of cps. Answering machine detection isn't there yet, having trouble getting it to leave messages appropriately.

Overall: Giving clients tha ability to sent notifications to students, parents, and staff quickly and easily. Was easy to implement, had product up and running quickly.

Control your SMS Marketing with Twilio

Apr 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Twilio allows us to send marketing messages as well as status messages on orders to our customers. We can control all aspects of text messages programmatically. It also offers a web interface where we can monitor all the activity.

Cons: Sometimes there is a network delay causing customers to receive texts later than expected but it happens rarely.

The standard for online messaging services

Dec 10, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Non-profit pricing

Lots of integrations

Easy to sign up

Easy to set up

Overall: We use Twilio to integrate with our Church Management System to provide better communication with our members. The Twilio integration was built by the ChMS company using the SMS API and it works well. I've also used their voice API and their authentication app, which are very good. They have very competitive prices and solid service. They also offer discounts for qualified non-profits.

Capterra loader

Twilio is a complete communication platform. It's API is really powerful and easy to use.

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Twilio is really easy to use, it has clients for most programming languages and great API documentation. Twilio dashboard lets you analyze calls, messages and its contents, so it's really easy to debug when something goes wrong.

Cons: When using Twilio clients, the API may change and break things when updating. Error messages when the software fails are not custom, so users may be confused when receiving an error call. Twilio is expensive, more so if you're making a lot of calls or sending messages.

Capterra loader

Automate your service reminders

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Set it and forget it, the reminders are automatically sent out as scheduled

Cons: Our only complaint would be the occasional customer who tries to text us back through Twilio and we dont always get it

Overall: We are an in home service related industry and having the capability to send automated text message reminders has aided up immensely in lock outs and cancellations

Great feature to integrate sms options in the app

Apr 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Configure distinct accounts for triggering sms and promotional content to users from the app

Ease of integration

Logs to verify any issues

Track of total sms triggered

Excellent reporting modules

Email notifications on account status

Cons: UI at times was slow and no other complaints or issues with the product

Overall: Great integration features and highly configurable to customer needs

Wide range of options to send or receive sms to and from users

Helps in keeping customers engaged with sms promos

Retain customers

Capterra loader

Twilio Communications Cloud - Real time communication API

Nov 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like most its real time SMS delivery. Twilio API provides the current status of sent messages.

By delivery status we monitored the critical message status to ensure that the responsible party received the SMS or yet not.

Cons: This supports 160 characters for a single SMS. Except that i did not find any issue in this API.

Overall: For multi factor login security we used Twilio API. Its very easy to implement in project.

Preety much secure as this authenticates the service by accountSid, auothToken and from cell number.

Great API for real time message functionality.

Great for in app notifications and verifying users

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Met our requirements with a verification code to user who was registering to use our app. Simple to set up and development team could liaise directly with the company. Also sends notifications to both User and Driver with update relevant to in app data.

Cons: Initially is was difficult to actually speak to a customer service representative to understand how this software would work with our application. However once i'd received an account handler it was better.