# Page 10 | Twilio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Twilio the right VoIP solution for you? Explore 501 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews --- Twilio 4.4 (501) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 10 - Reviews of Twilio ## Showing most helpful reviews Showing 226-250 of 501 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DC Denay C. Billing COO Hospital & Health Care Used the software for: 6-12 months ### "Best Texting Feature on the Market" March 28, 2024 5.0 Pros Ease of use, suggested helpful 3rd party vendor for implementation, reporting capabilities, and Low Cost Pricing. Cons None, there is nothing I have found in the past 9 months working with them that I have had any problems with. Alternatives considered [Text-Em-All](https://www.capterra.com/p/123478/Text-Em-All/) Review Source Jon A. Application Support Team Lead Medical Practice Used the software for: I used a free trial ### "Amazing tool and API" December 4, 2019 5.0 We're exploring using this tool as part of some alert automation packages, for instance if X job fails then take Y action, if Y action fails run this code to text the on-call support resource. The service is SO cheap for what it offers, but they even offer price breaks for nonprofits! Pros This tool was a breeze to configure! We're still experimenting with how we will utilize programmatic SMS and calls, but I was able to sign up for a free trial, setup API access, and write some code to send a SMS in a very short time. I was able to change two lines of that code to send a phone call. Amazing! Their help pages are PACKED with useful information for devs, more companies should have a knowledgebase that is this robust. Cons The processing time for their API is lightning fast, but their website is very slow and sluggish. I've used both Chrome and Firefox on two devices and still have the same issue. I found myself waiting around a bit after every click. Review Source Michael L. Head of Customer Service Ops Financial Services Used the software for: 2+ years ### "Twilio fills a need." July 18, 2019 4.0 Pros My company is able to send mass informational texts to our customers without a hitch. Cons When there is a hitch or we hit our limit, we are rarely notified. It takes 48 hours to increase your quantity of texts. You're killing me, smalls! Review Source Kyle J. Web app developer Computer Software Used the software for: 1-2 years ### "Good API software solution. Missing a few pieces." May 21, 2017 4.0 Giving clients tha ability to sent notifications to students, parents, and staff quickly and easily. Was easy to implement, had product up and running quickly. Pros Easy to integrate, lots of functionality. Logs are useful to get error information. Help desk is friendly and helpful. Cons Very pricey, for decent amount of cps. Answering machine detection isn't there yet, having trouble getting it to leave messages appropriately. Review Source Ivan C. Founder and Director of Business Development Used the software for: 1-2 years ### "I simply love Twilio" January 18, 2018 5.0 We use it to send SMS and automated voice calls to our clients and members. Pros Twilio is an industry leading solution for sending automated SMS, voice calls, and more. The UX is fantastic, the support docs are super clear (Say my developers) and the price is reasonable. Cons I haven't run into any shortcomings with Twilio yet. Perhaps the prices for a custom short code phone number could be more affordable? Review Source VR Verified Reviewer Flexible. Good tech. Automotive Used the software for: 2+ years ### "Solid software" September 13, 2022 5.0 Pros Integrations are smooth and flexible. Lots you can do with this software. Cons I actually like the software quite a bit. Review Source Joel Isaac M. Co Founder Computer Software Used the software for: 1-2 years ### "The platform for SMS and Calls" December 13, 2018 5.0 In general terms, Twilio is a great tool to integrate SMS with your application, I feel like the big ones such are Twitter, Instagram or any other platform that send SMS with confirmation codes and Twilio make it possible. Pros Is very useful to interact with your clients or users Cons I had some errors/warnings on my debug console but I don't have idea where they come from, would be great if they could give me more information about it Review Source VR Verified Reviewer Network Analyst Higher Education Used the software for: 2+ years ### "Use to send texts to on-site guests" October 15, 2018 5.0 Pros Twilio is easy to implement and is used to send website login info to guests who are onsite. Cons The prices can at times be a con. Using long-codes and toll-free numbers are affordable. Unfortunately short codes are very pricy. Review Source RC Ryan C. IT Systems & Network Director Telecommunications Used the software for: 2+ years ### "Twilio Platform = Solid" May 4, 2018 5.0 Pros Even though I am not a developer, even I can get Twilio services working. I have helped a few local businesses in my area drop the traditional POTS lines and migrate over to Twilio and have heard nothing but great reviews. That platform has even given me the push to sign up for a couple dev classes to get even more out of it. Cons Some of the documentation can be extremely vague. I understand that it is made for developers/programmers but there is a big portion of potential users that would love to use some of the features, but just don't have the coding background/knowledge to make it come alive. Review Source Steve M. product design engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Twilio for IOT platform" September 17, 2023 4.0 Twilio helps us send alert SMS messages to our platform users based on their IOT device readings Pros Easy and user friendly ability to send messages from cloud based on decisions made from data received from IOT devices. Cons Awesome product but gets expensive when scaling up Review Source tomer D. Natural health Bag Broadcast Media Used the software for: 6-12 months ### "okay not that great" August 22, 2019 5.0 Pros can replace ringcentral which is way more expensive solution Cons their support is not really good they don't really know whats going on Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Review Source Esther R. Self-Employed Information Services Used the software for: 1-2 years ### "Reasonably-Priced Programmatic SMS and Voice" September 12, 2019 5.0 Twilio was one of the earliest players in the programmatic telecommunications services industry, and they have their basic services down to an art. Everything is well-documented, and their APIs in the various programming languages they support are easy to understand and very stable. They offer a free trial of most of their services, and getting started doesn't cost a lot, but once you start using the services heavily, it can increase in cost rapidly if you do not properly plan for the amount of traffic involved. There are other services that do specific individual services better, but if you're looking for an all-around balanced programmatic telecommunications platform, Twilio is probably the best to start with. Pros Easy to set up, extensible, supports a variety of programming languages and interfaces, pricing is easy to understand, excellent free trial that allows for testing of most features Cons Pricing can jump quickly with advanced usage, still a bit basic in some of its interfaces Alternatives considered [Bandwidth](https://www.capterra.com/p/167939/Bandwidth/) Reason for choosing Twilio Lower initial cost Review Source Moaz T. Web Developer Information Technology and Services Used the software for: 1-2 years ### "Control your SMS Marketing with Twilio" April 19, 2019 5.0 Pros Twilio allows us to send marketing messages as well as status messages on orders to our customers. We can control all aspects of text messages programmatically. It also offers a web interface where we can monitor all the activity. Cons Sometimes there is a network delay causing customers to receive texts later than expected but it happens rarely. Review Source Enrique B. Desarrollador de software Internet Used the software for: 6-12 months ### "Twilio is a complete communication platform. It's API is really powerful and easy to use." March 27, 2018 5.0 Pros Twilio is really easy to use, it has clients for most programming languages and great API documentation. Twilio dashboard lets you analyze calls, messages and its contents, so it's really easy to debug when something goes wrong. Cons When using Twilio clients, the API may change and break things when updating. Error messages when the software fails are not custom, so users may be confused when receiving an error call. Twilio is expensive, more so if you're making a lot of calls or sending messages. Review Source VR Verified Reviewer Recruitment Consultant Staffing and Recruiting Used the software for: Less than 6 months ### "Could be better" March 24, 2023 3.0 Pros Adding fields to the message, useful for mass campaigns Cons The amount of bounced messages, which makes me think my texts are flagged as spam by other phones when I send them with Twilio Review Source Vikash Kumar S. Lead Engineer Computer Software Used the software for: 2+ years ### "Good but costly " January 12, 2020 4.0 we are able to get most of the customers back, communication is smatter with customers now which needs to for todays world Pros They provide all the features you need to reach out your customers, SMS, whats app, email etc. They have wide varieties of features which is sufficient to be one product you need for multiple requirement, you dont need to look out for multiple vendors APIs are wide open and sufficient for easy integration with any technology Cons Its costly, not suitable for small business , cheap plans are not available , apis are complex to understand Review Source GA Greg A. President Information Technology and Services Used the software for: 2+ years ### "Great for messaging and telephony" April 29, 2021 5.0 I absolutely love using Twilio, have had zero issues in using the SIP and text messaging on the platform. Pros I like the pay as you use service model. I use Twilio for SIP trunks and the cost savings that I have achieved are simply phenomenal. Part of the reason is the SIP trunks, those are cheaper than POTS lines, but the other factor is the pay as you use, unless you are using thousands of minutes a month, the pay as you go model is the way to go! Cons If there are errors with connecting to your infrastructure, it's not always apparent (right away) what the problem is. Review Source RS Rod S. Senior Recruiter Construction Used the software for: Less than 6 months ### "Integrated Text / Voice Contact" October 10, 2023 5.0 Really useful in speeding up the communication process Pros Being able to use it within a CRM which records the action and no need to duplicate records. Cons Scrolling down a text is difficult as the window is too small in the CRM to see the whole message Review Source VR Verified Reviewer Senior Delivery Specialist - Innovation Lab Human Resources Used the software for: 1-2 years ### "All notifications in one place" July 31, 2019 5.0 Send mobile notification, verify phone numbers and send SMS notifications to a wide variety of numbers (including international phones) Pros Twilio has expanded so much over the past few years that this is a one-stop-shop for all notification services. They have a wide API to support email, SMS, phone calls, and even native mobile notifications. And the pricing is very competitive and takes the cake for being the best platform to work on. Also, the documentation is excellent. Cons I have had no issues with Twilio so far in my use with it. Everything is well documented and works exactly how you expect it to work. Review Source VR Verified Reviewer Co-Founder Internet Used the software for: 2+ years ### "Great API design and docs, easy to get started" December 29, 2019 5.0 We've used Twilio to power several text messaging applications, some with pretty complex logic and routing. Pros If you're thinking about building applications that involve text messaging or voice, Twilio is exactly what you're looking for. Very straightforward API design, plenty of helpful documentation - we had a functioning Twilio app running in no time. Cons Pretty minor, but their dashboard UI layout likes to nest certain menus so you have to do a bit of digging sometimes to figure out where a particular setting or piece of information is. Review Source Theresa P. Business Owner Consumer Services Used the software for: 1-2 years ### "Automate your service reminders" March 26, 2019 5.0 We are an in home service related industry and having the capability to send automated text message reminders has aided up immensely in lock outs and cancellations Pros Set it and forget it, the reminders are automatically sent out as scheduled Cons Our only complaint would be the occasional customer who tries to text us back through Twilio and we dont always get it Review Source NK Nick K. CEO Information Technology and Services Used the software for: 2+ years ### "Highly reliable SMS solutions, best in class API." August 14, 2023 5.0 Years and years of rock solid deliverability at multiple companies. An API that developers know and are able to build features against very quickly. Pros The API is solid, it is easy to hire developers who are familiar or even experts with the API. SMS delivery is reliable and easy to troubleshoot when things go wrong. Cons Market is crowded and Twilio has many competitors that are much cheaper. However Twilio's API is still a competitive advantage enough using it for. Review Source Katherine F. Gerente de Research & Sales Used the software for: 6-12 months ### "The best platform we have found for reminders by SMS" April 25, 2018 5.0 Pros This tool has been very easy to use, we feared that the integration with our company was a bit difficult but there were no problems, the integration was clean and it has helped us a lot to make reminders between employees and our customers. The best of all is that it works internationally Cons In general I do not have cons with this platform, as all the software with a good quality presents a high price that would be a problem for certain users, the rest comes well Review Source Sunita K. Project Lead Development Computer Software Used the software for: 2+ years ### "Twilio Communications Cloud - Real time communication API" November 23, 2018 5.0 For multi factor login security we used Twilio API. Its very easy to implement in project. Preety much secure as this authenticates the service by accountSid, auothToken and from cell number. Great API for real time message functionality. Pros I like most its real time SMS delivery. Twilio API provides the current status of sent messages. By delivery status we monitored the critical message status to ensure that the responsible party received the SMS or yet not. Cons This supports 160 characters for a single SMS. Except that i did not find any issue in this API. Review Source Allison B. Director of Marketing Facilities Services Used the software for: 2+ years ### "Awesome Automation" December 14, 2018 5.0 Great program that has automated many processes for our organization Pros Flexibility, adaptability, and ease of integration. Cons The inability to send MMS to a ported 800 number. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.