# Page 11 | Twilio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Twilio the right VoIP solution for you? Explore 501 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews --- Twilio 4.4 (501) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 11 - Reviews of Twilio ## Showing most helpful reviews Showing 251-275 of 501 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon V. Chief Everything Officer Computer Software Used the software for: 1-2 years ### "Great APIs that scale with great documentation and responsive support" May 4, 2018 5.0 Pros Twilio really knows how to deliver solutions that scale. Their APIs are extremely reliable and mature. We use Twilio in our product 24/7 and the experience so far has been fantastic. Cons Nothing to really complain about. They ship new capabilities every few days so can't wait what will be available soon! Review Source MB Marshall B. Owner Real Estate Used the software for: 2+ years ### "Using Twilio " September 20, 2022 4.0 Pros Integrates with my crm so I’m able to send texts directly. Cons Difficult to setup and navigate the software. Review Source TP Theresa P. ceo Staffing and Recruiting Used the software for: 2+ years ### "handy automation " October 29, 2019 4.0 Overall I believe their product to be of sufficient aid to my services and a product that my clients relay upon for reminders of appointments to keep working with the software. Pros I appreciate that the technology takes a lot off of my plate in terms of automating customer notifications Cons When there was a glitch in the system and I was grossly over charged it was very frustrating dealing with their customer support and I had to make a BBB complaint before the trouble ticket would be passed on to a supervisor, a process that took almost a month to resolve. Review Source VR Verified Reviewer Lead Backend Engineer Computer Software Used the software for: 6-12 months ### "A unique product that provides an easy way to programmatically utilize SMS and Voice" June 22, 2018 4.0 Pros Twilio provides easy-to-use SDKs for it's product which makes creating SMS, "Answers" to calls, and other phone related tasks easy. Pricing makes this almost a no-brainer when deciding to use this product for your application. Cons At scale, Twilio could become expensive, but I'm sure you may be able to have some kind of enterprise plan when you reach that level. Other than that, the product is great. I hope this review "speaks for itself" Review Source Andrew D. Managing Director Computer Software Used the software for: 6-12 months ### "A heavyweight SMS/comms platform - powerful but hard to learn" May 29, 2021 5.0 Now I've mastered it, I love it and it does exactly what my business needs with no errors or downtime. Pros Once you get it configured it manages SMS and automated calls with ease. It can be described as set and forget - but the set part is going to take you a while. Cons The dashboard is a mess with menus and sub-menus everywhere. When you first start using it, it's hard to know what and where you should be going to configure. It could do with some setup wizards. Review Source Matheus R. CTO & Co-founder E-Learning Used the software for: 2+ years ### "An amazing communication api" June 28, 2020 5.0 We have been using Twilio for our Whatsapp integration, SMS, email (Sendgrid) and for creating phone numbers for our Customer support team. Pros The best thing about Twilio is that once you get used to their API you can solve all your communication problems using them. They have integrations and tools for everything that you could imagine. Cons I think that Twilio's API documentation could be improved. When you first start using them you can get lost in the documentation before understanding how it is setup. Review Source Will B. Special Project Analyst Consumer Goods Used the software for: 6-12 months ### "Documentation and Training make this Excellent" August 21, 2018 5.0 Notifying on-site technicians of changes to their call schedule, notifications from customers, and appliance related updates. Pros We use this platform for it's cost and it's adaptability. Integrating SMS messaging into an existing application is particularly easy due to simple JSON API requests. If your development team is anything from individuals entering development to experienced developers who need a quick solution the thorough documentation and examples provides an easy route for either training and education or fast implementation. Cons All of the phone numbers that I have attempted to work with, roughly a dozen, could not receive SMS messages specifically from other automated services. This can prove to be particularly challenging when trying to receive automated messages on behalf of technicians. Review Source AA Anish A. Software Development Engineer Information Technology and Services Used the software for: 6-12 months ### "Twilio review" April 21, 2023 4.0 We use Twilio to buy virtual numbers and connect with our customer support center which helps us save tons of time Pros Twilio is easily one of the reliable virtual number providers in the digital marketplace right now. Cons Buying US numbers is easy but for the rest of the places like Hong Kong, India, etc... steps are a bit complicated. Review Source Hardeep S. Sr. Quality Analyst Information Technology and Services Used the software for: 2+ years ### "Great tool for voice & sms" February 28, 2019 5.0 Pros Ease of implementation. Only 1 liner code to send sms or voice. Cons Twilio is costlier than all others vendors. Review Source AR Andrew R. Director of Business Intelligence Used the software for: 2+ years ### "Great telephone / text software that can integrate into multiple sites easily." June 25, 2018 5.0 Pros Ability to acquire phone numbers quickly, set up with API access, and get up and running within a very short time frame. Pricing is very competitive in the market, and tracking is made easy within their platform. Cons Sending only one text per second on their base package is a bit limiting, but cost effective enough to make it worthwhile. They do allow businesses to be a "reseller" of their product, which allows companies to charge a client 4x what a twilio customer would pay. Review Source Olivier JM M. Software Engineer Computer Software Used the software for: 1-2 years ### "The API for your text, voice and everything about communication" May 13, 2021 5.0 It just works great and helps businesses communicate effectively and programmatically. Pros Twillio has easy integration with different programming languages like Ruby, C#, JS and etc .. All their API can be used worldwide which is a great plus against their competitors. Twillio has good technical support in case of debugging and being commonly used by lots of engineers, there are lots of resources around it that are very helpful and beyond that, the document is very thorough. Cons The price for international calls and SMS could be cheaper, and WhatsApp business can be a bit hectic to implement compared to other APIs Review Source Jimmi N. Software Developer | Network Engineer Computer & Network Security Used the software for: Less than 6 months ### "Great SMS notification broadcasting platform" July 3, 2018 4.0 Once connected to other business software such as company CRMs or CMS it makes communication from this software to customers much more efficient and professional. I'd highly recommend it to all service or product providers. Pros Allows users to keep track of messages sent and this allows not only for detailed customer follow-ups but for proper accounting. The SMS notifications in particular make our customers feel more appreciated since the connection to our contact lists for example is easy and seamless. Doesn't require much technical expertise to setup and maintain. Cons The error feedback messages are not unique and this causes confusion to users as we cannot sometimes pin point the actual issue. I feel with the number of rich features that the User Interface might be a bit of overkill. Review Source RV Ross V. Operations Manager Information Technology and Services Used the software for: 2+ years ### "Absolute must " September 6, 2019 5.0 We have incredibly high SLAs and Twillio has contributed to us hitting them. Pros We make us of Twillio for sending sms messages escalating incidents based on Zendesk triggers. It's super easy to configure and connect to Zendesk. Pricing is also great. Cons The only con we have found is ideally we would want to have the sms come from a specific number every time but this is not possible. After speaking with Twillio support this has more to do with the country specific provider than Twillio. Review Source VR Verified Reviewer Co-Founder Used the software for: 1-2 years ### "Super easy to use and setup." November 7, 2017 4.0 Pros It was super easy to integrate and setup SMS messaging and validation with Twilio. Just a few hours and we were done. Cons I wish the cost was better at high volumes. Once you hit 100s of millions of messages there are cheaper solutions. Review Source ZO Zeth O. Digital Marketer Marketing and Advertising Used the software for: 2+ years ### "Amazing text messaging automation for non-developers" August 13, 2020 5.0 Pros I cannot thank Twilio enough for coming out with their product called Studio. I'm a digital marketer with limited developing skills in coding but I love using their API. I have always struggles to make sms chat bots and programmable voice systems until they introduced Studio. Even better yet, they give amazing tutorials on how to use it step-by-step. I highly recommend Twilio. Cons Very much a UI for developers and for people that are familiar with coding. Review Source Samwel O. Backend Developer and Site Reliability Engineer Computer Software Used the software for: 6-12 months ### "Twilio Review" October 7, 2018 5.0 For a global application that require sms, call, verification features etc that values speed and assurance of delivery and has active income or is funded, I would definitely recommend Twilio. Pros ● Efficient in terms of SMS, Call verification, 2FA etc. ● Twilio is Integrated to mobile subscribers all over the world. ● Integration is very easy from different platforms and using different programming languages. ● Proper and Efficient documentations including tutorials. ● Easy to use interface for web application. ● Provides analytics of usage both through web application and pricing through API. Cons ● Twilio is quite expensive. ● Different account types create confusion at times ie trial etc. This leads to quite a number of API keys at times that have different permissions. Review Source Joseph M. Developer Farming Used the software for: Less than 6 months ### "Review on Twilio" May 19, 2019 4.0 I make use of Twilio to send OTP to my user's and so far it's been a good experience but sometimes I have to resend OTPs which translates into extra credit used Pros 1\. They have libraries that make it easy to integrate their services into your software without having to handle hashing and http request yourself. 2. It takes less than 5 lines of code to send an SMS using their Python library 3. Their rates are quite affordable 4. They offer $15 free credit to new users Cons 1\. Sometimes it takes a long time for a message to drop on the receiver's device or may not drop at all 2. Their charges are quite expensive compared to some of their competitors 3. The free credit they give cannot be used to send an SMS to just any number without pre-verifying these numbers Review Source FMC Fernando Matías C. Desarrollador de software Computer Software Used the software for: 2+ years ### "Plataforma de comunicación muy avanzada" October 20, 2022 4.0 Es una plataforma con un gran número de canales de comunicación implementados. Es una excelente herramienta para unificar comunicaciones. En nuestra empresa la utilizamos para comunicar un bot creado en Rasa, y la app de mensajería, Whatsapp. Pros Cuenta con un gran número de canales de comunicación implementados. Cuenta con la opción de adquirir un número de teléfono para hacer comunicaciones desde Whatsapp, por ejemplo. Cons Su costo para nuestra empresa es demasiado alto. La configuraciones de los diferentes canales de comunicación es uno de los más tediosos con los que he trabajado. Review Source Heidi W. Customer Support Information Technology and Services Used the software for: 6-12 months ### "Easy to use, but quality was poor" December 12, 2018 3.0 Pros It was easy to implement. They have a lot of solutions that fit a variety of needs. Cons I will preface this by saying I used this about 2 years ago, so their quality may have improved since then. But we dropped it because of the voice quality. The voice quality was challenging. There was frequently a delay in conversations, making it really frustrating for customers. Review Source RT Rod T. Owner Marketing and Advertising Used the software for: 1-2 years ### "How to make sure to emails get to the intended recipients" July 24, 2021 5.0 Twillo gives us peace of mind that our communication with Clients is working and that's the most important thing for us. Pros It does everything in the background...no need to "pop the hood" to see if it's working. Cons Initially it takes some time to set up but once you do, it's worth it. Review Source SR Shaikat R. CEO Marketing and Advertising Used the software for: 6-12 months ### "Best Programmable Voice Solution for Pro Users" December 9, 2022 5.0 Pros You can have one tracking number forwarded to various clients, saving you tons of money! Also, getting onboard and creating advanced solutions is very easy as they have fantastic devs explaining everything on their youtube videos. If you're a large lead gen business, it's a no-brainer! Cons Not a great option if you're just getting started or a small business. There are better alternatives for you. Review Source SF Steve F. Ast. VC Enrollment Systems & Analytics Higher Education Used the software for: 1-2 years ### "Solid for Salesforce integration" September 13, 2020 5.0 generally speaking very happy we haven't had any significant issues with twilio and it's allowed us to accomplish our texting needs seamlessly in Salesforce. Pros Super easy for our team to use. We actually use a third party UI called Mogli. Twilio is the back end for our tool though. Cons It was a bit of a pain to set up a tool like this on an invoice basis instead of a charge as needed basis. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Previous tool had all sorts of issues. Review Source NJ Nalika J. Software Tech/Appointment Setter Insurance Used the software for: 2+ years ### "Mass Texting made easy!" May 15, 2022 4.0 It's been good so far, it definitely helps us send out our messages in mass to reach all of our clients. It's fairly easy to use and navigate. Pros I love that this is easy to set up and to have a mass message sent out. This really saves time and is efficient Cons I wasn't able to integrate this with a few apps so that I could utilize it. Reason for choosing Twilio The price Review Source vK vijay K. Software Engineer 3 Computer Software Used the software for: 6-12 months ### "Such an amazing and flexible platform" April 29, 2019 4.0 It has been amazing journey to use Twilio very few minor hurdles. Pros Twilio has almost all offerings towards communication platform. You could build your automation without writing a single line of code. i.e. Using their Studio product. Also, you they have small modular functions that you can write to add any other needs that you might want. This is solid cloud offering with most use cases covered in communication. They also have integration with Whatsapp and they have roadmap to add Wechat integration.  Cons There are very few cons with Twilio products. And they are very minor. For eg. They won't let you use pay through your companies standard pay process unless your volume exceeds certain threshold. Until then you will need to use your cards. Review Source GG Gustavo G. Software engineer Telecommunications Used the software for: 2+ years ### "Do you need to send alerts via SMS or calls? Twilio is what you need to use" May 13, 2022 5.0 it works great so far Pros the docs were good, the API integration was good, the integration with Azure was very good. Cons some more examples could help, as there were some parts of the XML that one needs to send to the calls API not so clear. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.