# Page 13 | Twilio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Twilio the right Cloud Communication Platform solution for you? Explore 501 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews --- Twilio 4.4 (501) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 13 - Reviews of Twilio ## Showing most helpful reviews Showing 301-325 of 501 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Instructional Designer E-Learning Used the software for: 2+ years ### "Great and Cost Effective" April 8, 2019 4.0 Pros The only limitation with this is your imagination, or willingness to learn how to use certain features. Exceptionally cost effective whether business or personal. Cons The settings/features panels can be a little difficult to navigate but once you get used to it, you know where to go. Review Source JT John T. Owner Marketing and Advertising Used the software for: 1-2 years ### "The GOAT in SMS Marketing" November 7, 2023 5.0 Twilio is considered the GOAT in SMS Marketing for good reason. They are trustworthy and reliable (I haven't had issues with SMS not going through), easy to use and schedule your marketing campaigns, and the analytics are solid. The pricing is confusing at first, but once you kind of figure out how they charge you, you realize that their pricing is quite cheap. There are other SMS Marketing options out there, but the dirty secret is that most of them still use a Twilio number and/or integration. Go to the source, use Twilio. Pros Trusted & Reliable Easy to Use Analytics Galore Cons The pricing model can be confusing to most at first. Review Source VR Verified Reviewer Connections Coordinator Religious Institutions Used the software for: 1-2 years ### "Confusing system" January 23, 2019 2.0 Pros This program seemed to have a lot of features. Cons This system was all-around confusing- it was tough to know what was what. In order for this system to work, one had to tie-in a third-party application. Too complicated. Review Source Response from Twilio January 24, 2019 Hi, sorry to hear that you found the system confusing. Twilio offers a plethora of guides and knowledge to help you set up (https://www.twilio.com/docs/). If you still have questions, please feel free to reach out to our support and we'll be happy to guide you through. (https://support.twilio.com/hc/en-us) - All the best, Twilio VR Verified Reviewer Customer success Specialist Animation Used the software for: 6-12 months ### "My experience with twilio" December 5, 2018 4.0 As I mentioned before the problem that we wanted to address was a reminder that is needed based on the location. The user may be traveling in a bike or driving a car so a small notification would not be enough so that was the reason for us to seek twilio and use it's voice feature Pros I really like the whole idea of the service. Our team was building a location reminder app for which we wanted twilio to notify users when they are near their location. We seriously we're blow away by the ease of use and how it all worked in the end to put together our product Cons To be honest. There was nothing we could complain of and had a good experience overall. So, there is honestly nothing to booo about Review Source VR Verified Reviewer IT Support Religious Institutions Used the software for: 1-2 years ### "Solid SMS gateway, but not for the faint of heart in terms of config" June 18, 2021 4.0 Pros Twilio saves me from having to manually look up carrier sms information and use email to send out group notifications. I can now just enter phone numbers in a tool, and twilio takes care of the rest. Cons Integration and initial configuration was rough. It took a fair amount of Googling to get tied in with our wordpress environment. Review Source RE Ricardo E. Brand Advocate Consumer Services Used the software for: 6-12 months ### "It is Okay " November 18, 2022 3.0 Pros It is good for taking calls and very easy to use and understand. It is less complicated than the other software I used to use back then. Cons There are a few minor issues that affect this system I’m not sure exactly why but sometimes when I refresh the page it comes up with a error message and I had to sign back in. Review Source RS Roja S. Solution manager Education Management Used the software for: 6-12 months ### "The versatile SMS Marketer" January 15, 2024 4.0 Pros Twilio messaging reliability is amazing performance.Intergrating with other software also easy.there customer support is is very fast. Cons I am totally comfortable and done with twillo.I don' have any kind a issue. Review Source VR Verified Reviewer Senior Security Analyst Internet Used the software for: 2+ years ### "Great Communication API" September 21, 2018 4.0 Twilio is very powerful, but you really need to know what you are doing to achieve maximum results. Not noon-friendly. Pros Twilio is a market-leading communication API provider. In terms of features, Twilio offers it all pretty much, SMS, voice, video and authentication. The way their user interface is set up allows the user to browse through the different categories of services their offer. Their API is top-notch and works smoothly if you know what you are doing. Cons Customer service is so-so, takes a long time to receive a reply by email most of the time, 36-48 hours on average. The tutorials they have are definitely not noob-friendly. Review Source AN Amr N. Technical Support Manager Information Technology and Services Used the software for: 2+ years ### "Easy & Professional " November 26, 2019 5.0 it was and still a very good experience to use Twillo Pros Easy to configure IVR feature ( Automated call centre) Great voice quality in inbound & outbound numbers Good rates Integration with other Apps like Zoho Desk Cons Few numbers allocated in ME No numbers available in some countries Beta numbers is a bit expensive Review Source VR Verified Reviewer Product Expert Computer Software Used the software for: 6-12 months ### "VoIP leader" April 17, 2020 5.0 One of the leading VoIP platforms on the market. Nice and easy, especially for the requested price. Pros Fantastic service for the money they ask! Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages. Certainly it has a learning curve, but overall it's much easier to get setup and running than most of its competitors in the industry. Cons While its'a much easier to learn platform than most and the UI has significantly improved overtime, it's not as simple as I'd like it to be. Once you get into it it's OK, but teaching the new stuff on how to work with it definitely takes some time. Review Source VR Verified Reviewer Marketing Director Marketing and Advertising Used the software for: 2+ years ### "Great product for the tech savvy" December 29, 2018 4.0 Pros Create your own solution. Great to integrate with, easy to use and can do anything you want it to. Cons You need to be tech savvy to work with Twilio. It's not a plug and play solution for someone looking to add functionality unless you know programming and APIs. Review Source MG Maud G. Digital Marketing & Communications Manager Financial Services Used the software for: 1-2 years ### "Became our right arm in our marketing process" November 6, 2022 4.0 Pros This platform has maximized customer relations and interaction. Cons The integration function is cumbersome. Review Source Alexander R. 17D Cyberspace Operations Officer/2d Lt Defense & Space Used the software for: 6-12 months ### "Just about every telephony feature you want" February 6, 2019 5.0 Very competitive and stable platform. Had pretty seamless integration into custom site caller application and easy audit trails for calls I was working on. Pros RESTful API makes integrating scripts very easy and is highly salable, quick and easy to provision SMS and phone number services as well as advanced call attendant and recording features. Plenty of support for international dialing as well. Cons Nothing comes to mind for my use case but it is possible the platform does not comply with certain regulatory requirements for certain institutions (not sure if this is the case, but worth investigating). Review Source GB Goma B. Instructor Non-Profit Organization Management Used the software for: 6-12 months ### "Easy Integration, Flexible Communication, but High Cost" May 15, 2023 5.0 Pros Twilio is incredibly easy to integrate into my applications. With its simple APIs, I was able to add messaging, voice, and video functionality without complex coding or infrastructure setup. The wide range of communication channels provided by Twilio gives me flexibility in engaging with my users globally. Cons Twilio's pricing can be a bit confusing, and I have to be mindful of costs. Additionally, while the documentation is generally helpful, it can sometimes be challenging to find specific information quickly. Simplified pricing and improved documentation would enhance the overall experience. Review Source VR Verified Reviewer Founder Media Production Used the software for: 2+ years ### "Solid Communications API Company" March 5, 2019 5.0 I used them for a few projects, not currently but I always had a great experience and intend to go back with them for future projects. Pros They have amazing code examples. Support is fast and fair. They are a great solution for communications API needs. Cons I wish they had a cheaper option to use for bulk SMS marketing. Review Source Frederik S. Ceo Marketing and Advertising Used the software for: Less than 6 months ### "Really nice service for WhatsApp Api" July 21, 2022 5.0 Overall, my experience with Twilio was good. They have a lot of features and integrations that make it easy to use their platform. The customer service was also good, and they were able to help me with any questions I had. Pros There are many things I appreciate about Twilio, but some of my favorite features are the ease of sending and receiving text messages, the low cost of the service and the great customer service. Cons The user interface can be a little confusing and difficult to navigate. Review Source Scott F. Installer/sales Used the software for: Less than 6 months ### "Overwhelming trying to implement Twilio" May 7, 2018 3.0 haven't received any benefit yet, I haven't got the software working properly yet. Pros I like the fact that they are able to send out automated SMS through Twilio and my CRM. I think they have an implementation team. Cons they have the integration between the two already set up, but I'm not finding it very easy to set up. Review Source Response from Twilio May 10, 2018 Scott, thank you for taking the time to write this review. We very much appreciate your feedback. I'm sorry to hear that you are having difficulties integrating Twilio with your CRM. We would like to help you if we can. Could you send a note to help@twilio.com with your details so that we can reach out? Thank you. VD Vaibhav D. Digital Marketing Specialists Information Technology and Services Used the software for: 6-12 months ### "Best Solution for SMS and WhatsApp marketing" December 27, 2022 5.0 Pros Easy to implement and user friendly interface. Cons Pricing is little bit high for whatsapp and sms marketing, but worth for features we get. Review Source MG Michael G. Product Director Internet Used the software for: 1-2 years ### "A Good Tool For Automated SMS" March 31, 2022 5.0 Pros We use this platform to manage SMS communications through our platform via an API. It's simple and it does its job well. Cons It's not the cheapest option out there, but it's backed by a reputable company and it has all the tools you'll need. Review Source GW Gary W. Owner Information Technology and Services Used the software for: 1-2 years ### "Twilio Review" March 11, 2020 5.0 A great way to reduce communication bills with excellent support to go with it! Pros The costs are probably the single best thing about Twilio. I didn't realize how much cheaper they would be compared to other providers. It's just a great system to use especially if you need to integrate with other systems. Cons There is so much you can do with Twilio that it is easy to get lost. I can't really think of anything that is wrong with the platform. Review Source NN Nicole N. Billing Manager Information Technology and Services Used the software for: 1-2 years ### "User Friendly with great customer service" October 21, 2021 5.0 Pros It's a great system for sending and setting up SMS messaging, very effective for business communication and at an affordable price. I find it very reliable and easy to use! Cons No cons to report at this time, my experience with Twilio has only been positive. Review Source VR Verified Reviewer Agent Insurance Used the software for: 1-2 years ### "Effective integrations at a low cost" July 17, 2018 5.0 Greatly expanded our ability to communicate with our customers. Pros We use Twilio to integrate text messaging with our CRM. The interface is easy to navigate and setup was a cinch. Unbelievably broad product offering, we plan to incorporate the faxing component as well. Cons Encountered some unusual logging issues early on, but I think that was more on our programming than Twilio. Otherwise, I'm hard pressed to come up with a "con". Review Source NB Narendran B. Associate Consultant Information Technology and Services Used the software for: 1-2 years ### "Twilio User Review" February 27, 2023 5.0 Pros The feature that enables to monitor the calls are very useful day to day call center operations. Also, whenever there is a need of notification to be sent to customer the SMS functionality with pre-defined texts makes the job easier. Cons No limitations as of now with Twilio usage Review Source VR Verified Reviewer Assistant Marketing Manager Retail Used the software for: Less than 6 months ### "Personalized Customer Engagement with Twilio" December 6, 2021 4.0 My overall experience with Twilio is good and I honestly think that they have very high standards and extensive features in their platform. As they provide multiple services you can easily expand into those other services also as you go. Pros We have been using Twilio as our SMS marketing tool and the platform allows us to personalize every message according to each customer. This tool has helped us in creating long lasting relationships with our customers through this advanced enagegment levels and personalization. Cons After using Twilio for sometime I found the platform a little bit restrictive and too many rules. When it comes to sending out a SMS content there were few instances that the platform requested to change the content multiple times and it was exhausting specially during promotional campaigns. Review Source Patrick S. Web Services Internet Used the software for: 6-12 months ### "Great if you need multiple phone numbers" April 15, 2017 5.0 It is easy to set up a basic telephone number and I liked that we were able to choose telephone numbers from many different geographical locations. We had no problems with their forwarding options either. The pricing is right too. Pros Extremely affordable. Allows you to purchase multiple numbers with ease Cons User interface design for more IT savvy individuals. It can seem a bit intimidating at first for the average lay person to navigate the interface. Plus that options that are geared for more complex set ups that would require a more extensive knowledge in the area of IT Review Source Talk to a Capterra advisor for free and get results within 15 minutes.