# Page 14 | Twilio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Twilio the right Cloud Communication Platform solution for you? Explore 502 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews --- Twilio 4.4 (502) [View alternatives](https://www.capterra.com/p/180158/Twilio-Communications-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 14 - Reviews of Twilio ## Showing most helpful reviews Showing 326-350 of 502 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Patrick S. Web Services Internet Used the software for: 6-12 months ### "Great if you need multiple phone numbers" April 15, 2017 5.0 It is easy to set up a basic telephone number and I liked that we were able to choose telephone numbers from many different geographical locations. We had no problems with their forwarding options either. The pricing is right too. Pros Extremely affordable. Allows you to purchase multiple numbers with ease Cons User interface design for more IT savvy individuals. It can seem a bit intimidating at first for the average lay person to navigate the interface. Plus that options that are geared for more complex set ups that would require a more extensive knowledge in the area of IT Review Source VR Verified Reviewer Ceo Computer Software Used the software for: 2+ years ### "Best in class for developers" November 2, 2022 5.0 I recommend it. Pros Twilio offers the best developer experience out there. Powerful! Cons It’s not the cheapest player out these, but it is good. Review Source CM Chris M. Lead Desk Technician Used the software for: 2+ years ### "I use this platform daily to monitor SMS messaging." June 7, 2018 5.0 From SMS recordings, to phone recordings, this tool is a must. Pros The platform is easy to pinpoint a message and why it was sent. The fact that the message is presented is an added plus, as other platforms for say email recording do not present such detail. Also, their support is superior. Cons The biggest pain-point is that the messages are in UTC time, and while that feature is understandable, it does create a few seconds of additional work in conversion. Review Source ML Melissa L. Owner/Operator Professional Training & Coaching Used the software for: Less than 6 months ### "Twilio: Not easy to use, but I'm not a programmer!" November 4, 2018 4.0 Overall, I'm glad I use Twilio for text reminders. "No shows" caused empty slots on my calendar that could have been used by paying customers. I was losing money. With the text reminders, the "no shows" are almost nonexistent and I can now focus on other aspects of my business. Pros Before I started using Twilio, my customers were receiving email reminders about their upcoming appointments. More often than not, they didn't show up. Twilio syncs with my appointment calendar and sends reminders via text. Now the "no shows" are a very rare occurrence! Cons It was very hard to set up. I did figure it out, but it took me a little while. Admittedly, I'm not a programmer and have never tried to do anything like this on my own before. For others, this could be incredibly easy. I have a phone number that my reminder texts are sent from. This number has programmable voice capability, but the difficulty level (for me) has prevented me from trying to set it up. Review Source DF Darryl F. Developer Computer Software Used the software for: 2+ years ### "Fantastic platform with easy SDKs" April 17, 2019 5.0 Pros The simple SDKs already built out for almost any language, and ability to build almost anything you want/need! Cons It's a little intimidating at first. Lots of setup behind the scenes. However, once it's set up, it's a very solid product! Review Source VR Verified Reviewer Business Development Manager Information Technology and Services Used the software for: Less than 6 months ### "Best tool for sending sms to customers" September 12, 2019 5.0 it has been a good experience there tech support is super when it comes to helping with integration Pros best thing about this software is that how easily it can be integrated with any third party application . We are inventory management software and order management software and we have added twilio for our customers to send sms to end clients . We never get any error no bounce issues and it works effortlessly Cons nothing as of now but customers tell that burst sms is cheaper in comparison to twilio apart from this nothing bad Review Source Sujith K. Sr. TQM Information Technology and Services Used the software for: 6-12 months ### "Low maintenance and cost effective communication tool" April 14, 2019 4.0 Pros Looking for a toll free number or thinking of VOIP for your audience across the globe, then do not hesitate to use Twilio . It has a good list of phone numbers and availability of the number you look forward to across continents and the best thing is, it is easy to set-up without any dev. intervention . It has expanded just beyond that and even programmatically it lets you integrate and whitelist your tool beyond limits. Cons Is it second to none hence can;t find a drawback which other tools don't Review Source cG cauvery G. Senior QA Engineer Computer Software Used the software for: 2+ years ### "Excellent" July 9, 2020 5.0 Pros Simulate phones for both and voice inbound and outbound. The user simulation for receiving and answering the calls is excellent and reliable. Easy to use and setup api for dynamic use. Cons There is no support for SMS from shortcodes. Review Source GC Gilbert C. Real Time Analyst Outsourcing/Offshoring Used the software for: 6-12 months ### "Twilio" January 14, 2023 4.0 Pros easy navigation, user friendly, web-based reskilling Cons reporting is way too hard to generate, limited info Review Source AV Andrew V. IT Helpdesk Technician Computer Software Used the software for: 1-2 years ### "Outbound calls" November 12, 2018 5.0 Pros We use Twilio for outbound calls and it has been amazing. We are able to set a price limit on outbound calls so our sales guys aren't racking up a huge bill by calling high priced per minute countries. They are also great at flagging/blocking suspecious calls. Cons I really can't think of anything. Everything I have experieced with Twilio has been positive and I like it. Review Source Andres R. Desarrollador de software Used the software for: 6-12 months ### "Simple but works great" March 19, 2018 5.0 Pros My favorite feature about this Software is the function to send SMS to customers, making it really handy an useful to keep track of them Review Source VR Verified Reviewer Sr. Software Engineer Information Technology and Services Used the software for: 2+ years ### "A Complete Package for Programmable SMS, Voice Calls & MMS" February 14, 2019 5.0 Pros Everything! Implementation is too much easy. They even provided API's to fetch logs, you need not to visit their website. Cons Too much costlier then other vendors in the market Review Source Thomas M. Owner Used the software for: 6-12 months ### "Hated the service" March 7, 2018 1.0 None Pros It was inexpensive, though you get what you pay for) compared to other providers and was readily available through our CRM. Review Source MM Medi M. Director Information Technology and Services Used the software for: I used a free trial ### "verification" April 21, 2020 5.0 Still stuck on a WhatsApp integration because facebook won't authorize a company's facebook page despite sharing the company legal forms/requirements. The whole process was smooth until we had to come to a stand still because of this. Would be great if some of this pain is either waived or taken care of since we had a paid Twilio number already. Pros Documentation is well presented with a very generous trial period and account. This offers ample build time and usability period to run proper production simulation before purchasing the commercial product. Cons Most of the requirements by Twilio are based on third parties' compliance and response. It would be great if Twilio took lead on some of these if possible, represent or sale this representation so that the client doesn't need to go back and forth to meet various third party requirements. One stop center for a complete solution! Reason for choosing Twilio Wide coverage and ease of integration. Review Source Kossou M. Comptable Accounting Used the software for: Less than 6 months ### "Meilleurs logiciels " November 4, 2023 4.0 Pros Twilio est l'un des plus meilleurs des logiciels de marketing SMS.facile à prendre et rapide à utiliser. Cons Difficulté introuvable sur se logiciel, mais certains messages tarde avant de partir Review Source VR Verified Reviewer Compliance Associate Financial Services Used the software for: 6-12 months ### "Great call review tools" February 9, 2019 5.0 Pros call review dashboards are very customizable Cons Salesforce integration is not totally seamless, but is good overall Review Source AV Alejandro V. Psicólogo Health, Wellness and Fitness Used the software for: 6-12 months ### "Una herramienta genial para mandar recordatorios de citas por sms" March 8, 2023 5.0 En general muy buena. Trabajo como psicólogo y lo utilizo para recordar citas de manera automática a mis pacientes. Pros Es una herramienta muy sencilla y fácil de implementar. Te ahorra mucho tiempo. Cons No se me ocurre ningún contra que mencionar de Twilio. Review Source VR Verified Reviewer Principal Software Development Engineer Computer Software Used the software for: Less than 6 months ### "Twilio Experience" May 24, 2022 5.0 The overall experience was very positive. Pros 1\. Free trial option and pay to use plan 2. Tutorial video to get started 3. The dashboard is very informative and helpful 4. Multiple account feature 5. Manage billing easily 6. Cons 1\. Official support not found for flutter which i am using 2. The docs can be improved Review Source VR Verified Reviewer Web Developer Computer Games Used the software for: 1-2 years ### "Twillio is a great SMS platform" April 26, 2018 5.0 Pros What I like the most about Twillio is the ease of use of their API, and how easy is to get started as o developer to use their services. Cons I don't remember anything in particular that I dislike about Twillio, but I think that some developers might find their API at fault in some areas. Review Source BD Brian D. LO Real Estate Used the software for: 2+ years ### "Works well" August 24, 2020 5.0 This is developer software and you should have that expectation built in. Pros Twilio works well as long as the interegration is built well. Cons Another zero customer service product. No phone. Review Source CK Carina K. Sales rep Hospitality Used the software for: 6-12 months ### "Good software but could be flagged as spam by receivers' phones" April 12, 2023 4.0 I have enjoyed creating mass campaigns with Twilio as it is easy to send multiple messages at the same time thanks to the fields. However, a lot of these messages do not appear as sent. This can be because numbers are incorrect, but sometimes it happens with correct numbers too. Pros I like the possibility to have fields for name and surname, so that I can send multiple texts at the same time Cons More often than not texts are not sent, even to people whose number I am sure is correct. I am afraid messages coming from Twilio are automatically flagged as spam on receivers' phones. Review Source SB Shail B. Product Manager Information Technology and Services Used the software for: 2+ years ### "Best Out there" September 15, 2020 5.0 Pros Product Documentation is so so easy to use. Transparent Pricing. Although on the pricier side. Cons 1\. Pricing. 2. No priority support for developer license accounts. Review Source GS Ganesh S. Senior QA engineer Information Technology and Services Used the software for: 6-12 months ### "Great feature to integrate sms options in the app" April 9, 2019 5.0 Great integration features and highly configurable to customer needs Wide range of options to send or receive sms to and from users Helps in keeping customers engaged with sms promos Retain customers Pros Configure distinct accounts for triggering sms and promotional content to users from the app Ease of integration Logs to verify any issues Track of total sms triggered Excellent reporting modules Email notifications on account status Cons UI at times was slow and no other complaints or issues with the product Review Source VR Verified Reviewer MANAGER Computer Software Used the software for: 1-2 years ### "It is a good service that has helped me alot to receive business SMS " February 12, 2024 4.0 Pros The cost of watsup API is very affordable Cons The customer service support is really very slow to respond Review Source VR Verified Reviewer Director, Workforce Management Outsourcing/Offshoring Used the software for: Less than 6 months ### "Easy to use!" July 24, 2020 5.0 Fantastic experience with a supportive vendor. I would highly recommend to other organizations. Pros This is a super easy to use tool to set up a virtual, multi channel contact center. Stop is a breeze, and the app is highly reliable. Cons The most difficult piece to set up was routing of multiple channels to the same agents. While this want super difficult of a concept, picking up the real life application of it in the to took a little time. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.