# Page 15 | Twilio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Twilio the right Cloud Communication Platform solution for you? Explore 502 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews --- Twilio 4.4 (502) [View alternatives](https://www.capterra.com/p/180158/Twilio-Communications-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 15 - Reviews of Twilio ## Showing most helpful reviews Showing 351-375 of 502 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Alfonso A. Software Engineer Computer Games Used the software for: 2+ years ### "Must have for text support" November 6, 2021 5.0 would recommend for text management Pros Started using twilio for sending texts from code. Now it's a core part of mass notifications or marketing. It still has easy to use APIs. Cons It's gotten a bit expensive recently, but not a huge deal. It's also hard to test in dev mode. Review Source VR Verified Reviewer Angular Developer Information Technology and Services Used the software for: 2+ years ### "One to one call module for client video chat." May 11, 2019 5.0 Pros 1\. Setting up Twilio on live server provides you complete functionality of video call / conference calls. 2. Make one to one call for the client currently logged in on the site. 3. In conference call you can add all the users currently registered on your website. 4. Email automation is available with common link for sending to users for attending conference calls. Cons You need developer skills in order to integrate Twilio API on your website. Review Source VR Verified Reviewer Undergraduate E-Learning Used the software for: Less than 6 months ### "About Twilio" November 23, 2021 5.0 I am a new user of this software. Initially, it was difficult to learn, but after familiarizing with this software, it is so much easier and I like it very much. I use this mainly for make telephone calls and to send SMS messages. Pros The software is easy to use, the functions of the buttons are clear making the platform easy to use. It provides good resources to handle the most of the technical problems. The reliability of this is high, Quality of the call is good and has an efficient support service. Cons I still did not recognize many problems in this software. Only negative point is, it takes some time to deliver the message for some countries. Review Source VR Verified Reviewer VP Development Information Technology and Services Used the software for: 1-2 years ### "Great voice and text as a service" July 19, 2018 5.0 Pros Very good customer support Global reach across the globe Easy to integrate Feature rich - much more than only voice and text Cons Can't use friendly name for text message without purchasing and configuring a dedicated number There are other services which might be cheaper in some areas Review Source KRS Kelly R S. Chief Marketing Officer Marketing and Advertising Used the software for: 2+ years ### "We have been using this platform for several years to run all of our phone operations " January 16, 2018 5.0 We have been able to create our own programs and software to suit our company and clients. Pros Easy to adapt to specific requirements and custom builds. They are helpful in the requirements we need to advance our operations and commands. Cons Wish they had more pricing options so that we can provide our clients with more cost effective options. Review Source Michael C. Sr. Team Lead Used the software for: 1-2 years ### "Twilio is crazy easy to acquire numbers, do SMS logging, call logs, etc... " September 8, 2017 5.0 Pros I love how this site is a one stop shop for all my telephone needs. I can fulfill all basic needs within a few clicks. Cons There is a bit of a learning curve at first as you become acquainted with the site layout, but it's honestly not bad. Review Source Jonathan C. CEO Marketing and Advertising Used the software for: 2+ years ### "Twilio review" April 20, 2021 4.0 I would like to say that overall I love the Twilio product that I am using. Pros I liked the speed of Twilio when using it with chatbots. It is very fast and a user does not need to have a phone to use to publish chatbots Cons It is a bit on the expensive side. For smaller businesses that are still growing it may be difficult to use this as a business solution Reason for choosing Twilio Their speed and ease to set up Review Source AR Axel R. Managing Partner & COO Automotive Used the software for: Less than 6 months ### "Easy to integrate" August 26, 2022 5.0 We use it as an inexpensive solution for schedule reminders for our customers. We use it together with Google Calendar, Google Mail and Zapier and it works just fine. Standard solutions require a minimum of $30 up to $150 per month. This way we only pay less than a ct per SMS Pros It is very easy to integrate. We use it together with ZAPIER Cons There is not really a con. It is a powerful system but easy to admin. Review Source Chris V. President Design Used the software for: 2+ years ### "Best in class for SMS integrations" April 11, 2018 5.0 Pros If you need to do some kind of SMS integration in your app, you can't beat Twilio. It's undoubtedly the top of its class with the most available numbers, features, and the most complete API. Cons Older versions of the API could be a little confusing but I know they've worked on improving that. The system of purchasing/topping up a credit balance is a little annoying too, but not the end of the world with auto-top-up. Review Source BR Brad R. Director of IT Used the software for: 1-2 years ### "Cutting Edge and AWESOME" August 28, 2017 5.0 Pros The team at Twilio is putting together world class architecture on new innovative tools every day. We are leveraging it to strengthen our position in the healthcare world designing innovative apps. Cons Some of the documentation is lacking and the descriptions are somewhat nebulous. SMS messaging context seems to be more from their point of view, instead of the user or company using it, which makes diagnosing issues extremely confusing. Review Source PC Peter C. head of sales Computer Software Used the software for: 6-12 months ### "Easy texting/sms solution" May 30, 2022 5.0 Twilio works well. It always delivers when it should and the integration we use it with is pretty seamless. No real issues. It helps us reach contacts that are sometimes less responsive on other channels like email. Pros Twilio integrates nicely with our CRM (Hubspot) so our sales team can easily reach contacts via SMS. Cons Sometimes seeing the full conversation and knowing whether a number is personal or an office line can be tricky. Reason for choosing Twilio The integration with Hubspot and ease of use for our sales team was critical. Review Source MG Mike G. Pastor Religious Institutions Used the software for: Less than 6 months ### "New User" May 12, 2022 5.0 Twilio has streamlined our communications with our people. Now we are able to manage all communication from a single program rather than switching between multiple platforms. Pros There are 2 things that made this an easy decision for us. 1 - Our church management software was already designed to implement Twilio 2 - The pricing is less than we were paying for other solutions that we have used Cons I guess the only downside, and I don't think Twilio has any control over this, is that I'm having to pay for emergency (911) calling on the phone line even though we are only using this as a text number. This number is not connected to any phones to be able to dial out. It's a minor monthly charge, but I hate paying more than I have to. Review Source VR Verified Reviewer Agent Marketing Lead Insurance Used the software for: Less than 6 months ### "Has a lot of great features with an easy to use and understand interface." May 19, 2019 5.0 Overall, my experience was good. It is the best option that we found as a texting platform. Pros Automation! It was easy to create automation texts. You can choose what replies to send based off incoming responses. The interface to create the flows is easy to use as well. No need for coding skills, it does it all for you. Easy to connect to our CRM. Fair pricing model for incoming and outgoing text messages. Cons The customer service was lacking a little bit. Being a first time user of the software, it was expected that I had a wider knowledge of the program than I did. Additionally, was expected to know how to do some complex coding to send text messages to email as this is not a feature that comes out of the box. Review Source Simisara J. Project Coordinator and Analyst Information Technology and Services Used the software for: 6-12 months ### "Great for text message notifications" November 22, 2020 3.0 Good in the price range. Can specify according to geographies so that specific customer base can be targeted. Pros Good SMS and bulk marketing service. Can curate custom messages for mass marketing. They are cost effective. Cons Getting the logs is a bit difficult. The logs are not retained and it is not possible to ascertain whether they are viewed or being sent to spam box. Review Source JS Jose S. Tier 2 Computer Hardware Used the software for: 1-2 years ### "Best Service" May 2, 2019 5.0 Pros Super easy service to set up number. Wether I need to provision a number for texting and voice or fax, Twilio is my favorite phone provider to use. Cons No complaints on my end about Twilio, I would recommend to anyone to use Twilio. Review Source WA Willie A. Onboarding Specialist Computer Software Used the software for: 1-2 years ### "I love Twillio" August 12, 2019 5.0 Pros The only and reason I love Twillio is because it integrates seamlessly with the software my company creates. Customer service is excellent but you will not be reaching out often. Cons I have yet to run into any issues with Twillio. Review Source Margaret S. WordPress & Digital Marketing Services and Consultancy Used the software for: Less than 6 months ### "SMS marketing made possible!" July 10, 2018 4.0 Pros Automated SMS tool that can work wonders! We just started trying out this tool if it'll work with our service/product so far we like it. Cons We started trying out this tool and setting up the basics, we are just waiting for the developers to fully set it up. So far all good, price is reasonable and the tutorial/documentation is clear. Review Source VR Verified Reviewer Software Developer Information Technology and Services Used the software for: Less than 6 months ### "Connect with customers" May 27, 2020 4.0 The overall experience was good but they need to concentrate on package size. Pros Perfect software for customer communication. They have lot of products in their services. I have used Programmable Video. I am developing online video consultation services so I need good software that works across all platforms. Integration was very easy. they have very clear documentation and functionalities of video calling. Cons Some times quality of video streaming is a bit low. Mainly it takes more space in the application. They should reduce the size. Alternatives considered [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Reason for choosing Twilio Easy Review Source PR Paolo R. Consultant IT Information Technology and Services Used the software for: I used a free trial ### "Bene ma...non benissimo" June 1, 2023 5.0 Pros Mi è piaciuto il portale, mi è piaciuto il fatto di avere delle api sempre disponibili Cons Non mi è piaciuto molto il fatto di non avere un sopporto in italiano, sarebbe stato motivo di scelta...che invece non ho fatto. Essendo la prima volta nell'utilizzo di un servizio del genere avrei preferito fosse anche in italiano. Alternatives considered [cally.com](https://www.capterra.com/p/168689/Cally/) Reason for choosing Twilio Non l'ho preferito Review Source rW rendy W. Project Manager Computer Software Used the software for: 6-12 months ### "Great Platform for sending automatic SMS" February 10, 2021 5.0 I'm quite satisfied using Twilio as a programmable SMS, before using Twilio I've been using local platform and the performance is not good. Pros Twilio is a reliable platform for the programmable message, the have other feature but I only use to send SMS. Cons information for the error is minimum, so we can't get more information why the sms is not delivered. also the price is quite high to send 1 SMS Review Source VR Verified Reviewer Customer and Product Development Real Estate Used the software for: 6-12 months ### "Intuitive UX and easy access to call logs for review" January 16, 2023 4.0 Pros Clear audio recordingsEasy to dig out calls for analysisReasonably priced Cons Seems slightly pricier than other competitors, though worth it for solid UX and reliability Review Source DP Daniel P. CTO Information Technology and Services Used the software for: 2+ years ### "Works simply, Simply Works" May 26, 2022 5.0 Pros It's easy to set up and has high availability. Cons Some features was unavailable for the Italian numbers, this make me choose other services for some activities. I don't use daily the dashboard, but every time I go inside I have some difficulties on where to find specific features. Alternatives considered [Infobip](https://www.capterra.com/p/127997/Infobip/) Review Source BK Bolka K. Company Director Information Technology and Services Used the software for: Less than 6 months ### "Terrible Customer Service" April 9, 2021 2.0 Not good as they were oblivious enough to suggest my client's who are cooperate companies should use US shortcode for their number. They are not even in the same continent. Pros Until we realized we've been mislead by our account executive we thought pricing model is good. Cons Account executives has no clue about Twilio's requirements. They give you the impression to think that it is possible but then you learn the truth when you ask support center. Me and my client's completely mislead by an account executive who wasted our 4 weeks. To get an accurate information you need to pay, upgrade your account, talk with support don't believe anything an account executive says They openly admit I should've talk with support center rather than them. Review Source SB Steve B. Software Engineer Internet Used the software for: 1-2 years ### "Great communications platform" July 10, 2018 5.0 Pros Twilio create a range of innovative products that allow you to communicate in a so many creative ways. The support from the development team is excellent Cons Occasionally, documentation will become outdated and isn't always easy to find. The packages for some languages will contain more bugs & may be slow to add functionality (such as C#) but the Twilio team always eventually fix any bugs & improve the libraries Beta products may rarely change and introduce breaking changes (as you would expect with a product still in development) Review Source VR Verified Reviewer Client Services Lead Used the software for: 6-12 months ### "Simple tool that allows business to reach their customers" April 24, 2018 5.0 Simple SMS broadcasting tool to help reach customers Pros \- Integration is straight forward - SMS support functionality is superb - the dashboard provides an effective visual interface Cons The application is cloud based and thus requires a constant and stable connection to the internet which can be expensive and inconvenient Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[IVR](https://www.capterra.com/ivr-software/)[VoIP](https://www.capterra.com/voip-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.