# Page 16 | Twilio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Twilio the right Cloud Communication Platform solution for you? Explore 501 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews --- Twilio 4.4 (501) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 16 - Reviews of Twilio ## Showing most helpful reviews Showing 376-400 of 501 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EP Ernie P. Marketing Consultant Marketing and Advertising Used the software for: 6-12 months ### "Twilio has been awesome for my business" March 4, 2020 5.0 Pros What I like most about Twilio is that it solves a very important problem in my business. It helps my alert my clients when they receive a new lead in their business. This has been a game changer. Cons What I like least is that it was slightly difficult to set up. Luckily there are some helpful videos online that make the process a lot easier. Review Source VR Verified Reviewer Business Office Manager Construction Used the software for: I used a free trial ### "Only trying to send a Text Message " January 22, 2019 1.0 Did. It use this Pros Nothing at all! All I received was nonstop calls and emails trying to push the product. Cons I made it clear what I was looking to do and the system I need to integrate it with. I was assured it could be done, after a week of back and forth, they admitted it may not be the best solution! Review Source BR Brian R. Technical Director Religious Institutions Used the software for: 1-2 years ### "The standard for online messaging services" December 10, 2016 5.0 We use Twilio to integrate with our Church Management System to provide better communication with our members. The Twilio integration was built by the ChMS company using the SMS API and it works well. I've also used their voice API and their authentication app, which are very good. They have very competitive prices and solid service. They also offer discounts for qualified non-profits. Pros Non-profit pricing Lots of integrations Easy to sign up Easy to set up Review Source SA Samer A. Research Director Public Policy Used the software for: 6-12 months ### "Using Twilio is a dream" July 23, 2019 5.0 Twilio has expanded our ability to reach people by an order of magnitude. Couldn't be happier with it. Pros Twilio makes automated messaging almost laughably easy. We originally set up their programmable voice API to do community surveys in countries where we work but have since found a half dozen other uses across the organization, incorporating SMS messaging, WhatsApp, and potentially Facebook Messenger. The prices are super reasonable, and the tutorials are really helpful in getting things integrated into our existing systems (built with django). Cons We would really benefit from phone numbers being available in other countries where we work, such as Haiti, Mongolia, Ukraine, and Nepal. Review Source JS John S. Attorney Used the software for: 6-12 months ### "I'm sure that I'm not twilio's target market. I send 10 texts a month, but it's still amazing." December 18, 2017 5.0 Pros Twilio is crazy cheap. I'm not sure how they make any money. They give you functionality you can't get anywhere else for a steal. Cons If I had to list something, it would be that I wish this was integrated into more software suites by default. I shouldn't have to use zapier and twilio to make average software amazing. Review Source VR Verified Reviewer Enterprise Account Executive Computer Software Used the software for: 1-2 years ### "Great cust svc" March 12, 2019 4.0 Pros Twilio is an industry leader for a number of reasons. Customer Service, reliable product, greast innovation Cons No complaints about twilio as a product or a company Review Source PO Paul O. President Computer Software Used the software for: I used a free trial ### "Zero Support - no success after two months" April 19, 2021 1.0 My overall experience has been really bad - primarily because there is no way to talk with a human. It should be known - the problem could actually be with facebook or whatsapp, since the twillio to whatsapp integration requires facebook too. But - Twillio is the primary contact, so they somewhat own any other weaknesses in the process flow, IMHO. Pros I'm at the end of my wits here - I've been trying to implement Twillio with Whatsapp for over two months. There's really no support, no way to talk to a human, and no way to bump up in the queue. Call me old school - but businesses that can't and won't offer human support make it difficult to give them my business. Cons Don't know - after two months, I haven't been able to implement it. Review Source Trever E. Creative Solutions Manager, Innovation Labs Warehousing Used the software for: Less than 6 months ### "Piece of Cake" December 21, 2018 5.0 Adding text message notifications to a web app does a lot to make it seem more "modern", and Twilio is a powerful tool to do so. Highly recommend, and I haven't even scratched the surface very deep into the other services Twilio offers. Pros In literally half a day, I was able to bring text message notifications to my web app. Documentation was provided for my language of choice (php), so after prepaying and selecting a phone number, it was fairly easy to tie it all together. Cons Documentation for the api, examples, php, etc, seemed to be scattered around in different areas of the Twilio help/documentation website. I was able to dig into the info I needed, but it could definitely have been organized better. Review Source AK Austin K. chiropractic assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Great" November 15, 2019 5.0 It is important to have certain calls on file to be able to pull up. Pros It is so easy to use and retrieve anything you need. You don't have an excuse of forgetting something because it can be recorded to re listen too. Cons Not much to complain about. At first it was a little confusing to get going and make sure it was working. Review Source VR Verified Reviewer Owner Used the software for: 6-12 months ### "I was able to setup a phone number with automation in less than an hour." March 31, 2018 5.0 Powerful and easy to use phone and sms functionality at an affordable price. Pros Twilio makes it super easy (and affordable) to setup a phone number with automated features like voicemail, text to email, and more. Cons Support response time could be a little faster, but overall, it's a powerful solution that's easy to configure. Review Source GY Gregory Y. Computer Software Used the software for: 6-12 months ### "Consistency problems" January 24, 2019 2.0 Pros It was relatively simple to integrate mobile verification of contractors attendance into our Brand Builder application. The cost per transaction is reasonable Cons The reject/failure level above 50% is unacceptable and makes it too expensive. Tech support could not help and blamed it on mobile providers. Review Source VR Verified Reviewer Marketing Associate Information Technology and Services Used the software for: 6-12 months ### "Intuitive tool to run your WhatsApp for business bot" July 18, 2019 4.0 A bot to communicate important announcements and support via WhatsApp Pros The sandbox testing was a good feature that allowed me to test by WhatsApp notification bot Cons The knowledge base needs improvement and updated Reason for choosing Twilio It's got a stable environment and the decent support Review Source JE Javier E. CTO Hospital & Health Care Used the software for: Less than 6 months ### "Great SMS delivery...if you are outside LATAM" April 27, 2022 5.0 Pros Very easy to setup and to integrate with the APIs. You can find a lot of examples and repositories to use as an example Cons The SMS delivery it's not great when you are outside US. They would charge us for SMS the got send but that actually never arrive, not even they knew what was happening. Review Source VR Verified Reviewer iOS Developer Computer Software Used the software for: I used a free trial ### "Go for paid version it will not disappoint" February 12, 2019 4.0 Overall working and concept is good . It is secured and very high success rate as i have experienced. Pros I used this software for verification of my app user by sending otp to mobile and email address. We can send message or email through twilio and it is good to see real time experience. Other than this there support to developers is very good , If you send your problems to them they will try to do their best to get you out from the problem. They have very good success rate of successful sending of message. Cons Documentation is not well as when i integrate it i found so many issues than i drop a mail to support me then they guide me to the right path. Review Source VR Verified Reviewer atencion al cliente Food & Beverages Used the software for: Less than 6 months ### "Mejor plataforma para la comunicacion cliente-empresa" March 4, 2023 5.0 Pros Lo mejor de esta plataforma es la diversidad funcional que tiene, y por ende, la cantidad de soluciones que ofrece para mi empresa.La lista es larga, desde gestion de contactos y de llamada, chat en vivo, permite la unificacion de los canales de comunicacion, grabacion de llamadas...Tode esto hace que el rendimiento de la empresa aumente debido a la agilizacion de la comunicacion entre los clientes y la empresa. Cons Por contra...tiene un par de cosas, que aunque puedan parecer obvias, parece que a los desarrolladores de la plataformas no les parecio importante, como que solo este disponible en ingles, y que carezca de una opcion descargarble para el movil. Review Source James G. Full Stack Developer Computer Software Used the software for: 1-2 years ### "Easy to use, great developer support" August 21, 2018 5.0 Great service for developers, super quick development of call/text services for custom applications. Pros I have use Twilio in API development and it is extremely easy to use. The API documentation is really well written and extremely small. I was able to make automated phone calls with a voice recording and real phone number within a few hours. Cons This can get fairly expensive if you have a lot of usage. The phone numbers are a little confusing. Review Source SS Stephan S. CTO Consumer Services Used the software for: 1-2 years ### "Super developer friendly SMS service." February 6, 2017 4.0 The Twilio Service has such a large range of SMS and Messaging features, that it takes a bit to get 100% familiar with everything they can do. We have found the SMS feature integrates very quickly into your mobile app and the price point per SMS is great. Pros Super fast to integrate. Lots of code examples. Cons So many features makes the UI a little hard to navigate. Review Source Patrick P. Information Technology and Services Used the software for: 2+ years ### "Great go-to solutions for every telephony-related need if you have the required technical know-how" November 10, 2017 5.0 Pros Well-documented and feature-rich API Reliability: I have yet to see it crash Presence in wide range of countries Cons Pricing can be a little steep on certain products Very basic UI: coding is necessary for almost any type of use even the most standard ones Review Source NK Nicholas K. Marketing Director Marketing and Advertising Used the software for: 6-12 months ### "Really cheap way to send SMS messages and voicemails." May 16, 2017 4.0 Pros Twilio is very inexpensive. It's also extremely customizable via their API. The code samples are helpful and making API calls is very simple. Cons There is no real user interface. Pretty much the only way to use the software is to program it via the API. Review Source Michael K. Senior Technical Instructional Designer Computer Software Used the software for: 6-12 months ### "Twilio enhances your voice and text messaging" May 1, 2019 5.0 I work with our company's patient messaging app, and we recently started using Twilio to improve our voice and text messaging within our portal. Pros The scalability of Twilio and the reliability of it. Cons There's nothing I dislike about Twilio so far. Review Source SE Sven E. Web Developer Information Technology and Services Used the software for: Less than 6 months ### "The go-to text-message API for the web" April 30, 2019 4.0 I'm using Twilio to implement basic SMS-based notifications for web-app upkeep & maintenance purposes. Pros Once you've gotten used to Twilio's quirks and understood their pricing, it's an amazingly powerful tool for everything that can happen via a phone-line. From text to calls to automation: Twilio provides functionality for every conceivable use-case and exposes these features through a standardised API that is well supported by their many libraries & sample code-snippets. Cons Getting started with their API is a bit cumbersome. Authentication, API-endpoints and Twilio's code-level conventions take a good while to get used to. This is perhaps to be expected by such a feature-rich product but I was nevertheless hoping for an easier start for something as simple as just sending text. I'd also wish for Twilio to add some clarification to their pricing page in regards to international calls & pricing within the EU, as this was one of my sticking points when choosing Twilio for the job at hand. Review Source MS Manju S. HR Manager Information Technology and Services Used the software for: 2+ years ### "Best platform for SMS integration. Twilio is my favourite platform!" December 8, 2018 5.0 Overall experience is excellent. It actually solves the purpose of sending messages to mobile devices. Pros The best part I like most about this platform is "Pay as you go". With the Twilio SMS API integration you can add SMS feature within your website or any other backed applications. We do suggest this platform to most of our clients. Cons We usually use this tool for integration and I believe it has all features which as required. So, I feel there is nothing which I like leas about this software. Review Source CV Christopher V. President Computer & Network Security Used the software for: Less than 6 months ### "Good one stop shop for text / voice prog integration" January 31, 2021 5.0 We use it on our repair tracking and ticketing software to alert customers their devices are ready, we had to setup a number and so forth to get some API level info to enter into some PHP files and we were off and running! I was surprised by how fast this works, almost instant!!! I did have some trouble and continue to have trouble taking inbound texts and relaying those to our app / site but the outbound are more important to us anyway so it's ok.. still sorting that out. Pros Great API / info available for a quick dive into getting something up and running! Also a free trial / credits to test it out.. that's great. Very easy / slick menu system backend too / logs. Cons I liked the tech but the support could use some work, naturally you may not ever need them but I did as the text messages that were sent to the service from my website were NOT getting to my users on the application, we ended up in the finger pointing game.... was it the app , was it the host? Could it be them, who knows! The tech itself is solid though in all fairness. Review Source ND Nuri D. Integrations Manager Management Consulting Used the software for: Less than 6 months ### "Awesome Product - Love the ability to customize" June 1, 2022 5.0 It is a great product, love the ease of use once we got it up and running. Pros We loved the fact that this was a plugin to our apps, but at the same time function was like a program in itself. Best of both worlds. Cons I like doing things myself and getting them done in my own timing, so I was a little bummed that this was not a straightforward plug and play, I actually had to get help with this since I am not very technical with coding/programming. Review Source Indira A. MD Marketing and Advertising Used the software for: I used a free trial ### "Best Mass Messaging App" February 11, 2023 5.0 Pros 1\. Twilio provides accurate mass messaging with high deliverability.2. It is user-friendly.3. Affordable.4. Provides detailed reporting/analytics of all campaigns. Cons provide more plug-and-play templates for newbie users. 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