# Page 20 | Twilio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is Twilio the right Cloud Communication Platform solution for you? Explore 502 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews --- Twilio 4.4 (502) [View alternatives](https://www.capterra.com/p/180158/Twilio-Communications-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 20 - Reviews of Twilio ## Showing most helpful reviews Showing 476-500 of 502 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lloyd R. programer Computer Games Used the software for: Less than 6 months ### "Twilio" February 27, 2020 5.0 This software is very useful to integrate into your app to make some of your own things on your phone system Pros You can use the api of this software in your apps to make and control your calls and text messages works on ios and android Cons there is only a version of this software for ios and android no version for windows phones or for the computers Review Source Stan P. Telecommunications Used the software for: Less than 6 months ### "null" May 11, 2017 5.0 Review Source Abdur R. Information Technology and Services Used the software for: Less than 6 months ### "null" October 14, 2015 5.0 Review Source Raviv V. VP Product & Co-Founder Marketing and Advertising Used the software for: Less than 6 months ### "null" March 28, 2016 5.0 Review Source HH Heather H. Acct mngr Computer Software Used the software for: Less than 6 months ### "PCI scope help, save man hours" September 12, 2019 4.0 overall has great capabilities to use and help with streamlining workflow Pros This helps take companies out of pci scope by allowing others to input their card info from the automated tele operator and the consumer punches in their own info instead of a rep taking the payment by phone. Cons some of the capabilities such as alpha numeric acct numbers, being able to have multiple languages in the system. Review Source CN C N. Used the software for: ### "Twilio--a MUST for integrating any communications functionality" October 5, 2016 5.0 Twilio is the market leader for cloud communications for a reason. No other platform comes even close in terms of functionality. Most of us have used their technology in some capacity and don't even know it--it is that seamless. Note that nothing is productized so you need to have resources to build. However, the platform is so easy to use, you'll be surprised at how little time it takes to actually build something. Twilio has truly revolutionized the way we communicate. Review Source Hasin I. Entrepreneurship Fellow Research Used the software for: Less than 6 months ### "One of the most reliable communication APIs out there in the market for developers of all levels!" June 18, 2018 5.0 \- Allowed me to mass message my customers via SMS. Pros The API documentation on their website is top notch. I was able to set up a quick working prototype in no time Cons I would say please have more api tuturial on the site. I had to find tutorial outside of the company website. Review Source WW Wenjiao W. Assistant Information Technology and Services Used the software for: 6-12 months ### "Great price " November 9, 2018 5.0 Pros What I like most about this software is that it is very cheap and has a lot of features. Cons What I like least about this software is that it requires some special coding for it to work. Review Source JDK John D. K. Data Analyst Information Technology and Services Used the software for: I used a free trial ### "Poor customer service made me a write a bad review." February 22, 2019 2.0 Pros I believe Twilio's developer system is one of a kind. However, their customer support, at least the person I interacted with needs a review. Cons Poor follow-up, poor communication and poor customer service made me choose another software. Sometimes, it's not the software but the soft skills that make a sale. Review Source VR Verified Reviewer Grader Higher Education Used the software for: Less than 6 months ### "Twilio Review" October 9, 2018 5.0 Pros Twilio is a really great way to quickly programmatically send messages, and is the only platform I'm familiar with that offers this functionality. Cons There aren't many obvious downsides to me -- it seems to do one thing fairly well. Review Source VR Verified Reviewer Software Developer Information Technology and Services Used the software for: Less than 6 months ### "Easiest WhatsApp Chatbot creator" April 25, 2021 5.0 Twilio is very simple to use and a great tool to build conversational apps Pros Twilio makes it very easy to create a WhatsApp chatbot and it also automatically gives you a phone number to use. Cons I would really appreciate if this service also handles getting a custom phone number to use for Whatsapp chatbots Review Source TL Tim L. Sr. Consultant Telecommunications Used the software for: I used a free trial ### "good communication software" August 1, 2018 3.0 Pros Twilio is a good communication software. It offers easy way to make phone call and SMS to communicate with other peoples. Cons The price is a little high. And the features sometimes is not easy to use. And the user interface can be improved as well. Review Source AM Alex M. Especialista en Facebook Ads Marketing and Advertising Used the software for: Less than 6 months ### "Los mejores en VoIP" December 25, 2022 5.0 Pros Muy buen servicio por el dinero que piden! Twilio es una herramienta increíble para construir una infraestructura para hacer llamadas telefónicas y enviar mensajes SMS. La verdad tiene una curva de aprendizaje que hay que asumir, pero en general es mucho más fácil de configurar y ejecutar que la mayoría de sus competidores en la industria. Cons La curva de aprendizaje cada nueva funcionalidad o cambios lleva un tiempo para aprender a usarla correctamente. Review Source SS Samir S. Used the software for: ### "Two word - Awesome! & Easy!" December 6, 2016 5.0 I was worried about integrating text messaging functionality in my software but when I came across Twilio's platform, those worries were gone in thin air. The time it took me to send my first test text message was 2 mins, yes that's right. its that simple to integrate Twilio in your software. Review Source CD Carli D. Marketing Coordinator Real Estate Used the software for: Less than 6 months ### "Hard to use " February 17, 2020 1.0 Pros Honestly I could not figure out how to use the system and I consider myself tech savvy! Cons The ease of use. I switched to another company and I was up and running in minutes. Review Source SP Sanket P. Software Developer Computer Software Used the software for: 6-12 months ### "Twilio is provide wide range of third party api for your website implemntation" May 7, 2018 5.0 Pros twilio has wide range of api's like voice api or message api or more and advantage is that you can find an example of that in any programming langue and also download code from git . Cons if you are using twillio and you are developer than you must have to know that it have limitation for sending and receiving limitation on calls and messages before give any referance Review Source AS Amie S. Graphic Designer Marketing and Advertising Used the software for: Less than 6 months ### "Necessary for SMS, but could be more user-friendly" March 3, 2020 4.0 It's a necessity to create a number if you're using SMS in any of your CRM automations, but it would be nice if it had some more help/instructions for users that aren't used to coding Pros I like that you can search for a certain number that you'd like ideally (or even just part of it, ie. the last 4 digits) and it's great to be able to create sub-accounts Cons It's not the most user-friendly for initial setup and customization (ie. trying to choose only SMS capability and not Voice or Fax), and some of the info or instructions are very code-based and unclear Review Source JQ Jose Q. Support Services Manager Information Technology and Services Used the software for: ### "null" September 26, 2018 4.0 Review Source NA Nian A. Used the software for: ### "null" July 23, 2018 4.0 Review Source LT Leah T. Used the software for: ### "null" May 30, 2019 4.0 Review Source sS stephane S. Used the software for: ### "null" May 3, 2019 2.0 Review Source WH Warren H. Business Development Internet Used the software for: ### "null" October 2, 2018 5.0 Review Source IC Isha C. Content Head E-Learning Used the software for: Less than 6 months ### "Enhance Customer Experience and Engage Audience with Twillio" February 28, 2023 4.0 Pros \- Affordable Pricing.- Variety of offerings from SMS, Engage, Video, Marketing Campaigns, and more. Cons \- Easier integrations with more no-code and low-code platforms would be appreciated. Review Source AB Alexandre B. CEO and Programmer Information Technology and Services Used the software for: Less than 6 months ### "Good" January 1, 2021 4.0 Pros Easy to use, and fast integration with my services ! Cons The price for other countries like Mozambique is high. Review Source FF Fahad F. Used the software for: ### "A very useful service" December 8, 2016 5.0 Our product is integrated with this service and we use the SMS gateway function for not only our product but for our company's SMS service to our clients too. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.