# Page 3 | Twilio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Twilio the right Cloud Communication Platform solution for you? Explore 502 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews --- Twilio 4.4 (502) [View alternatives](https://www.capterra.com/p/180158/Twilio-Communications-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 3 - Reviews of Twilio ## Showing most helpful reviews Showing 51-75 of 502 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SJ Steven J. Operations Construction Used the software for: 2+ years ### "Great control for customer acquisition data." January 28, 2025 4.0 Pros Created a central portal for customer acquisition and management. Cons Have no negative input on Twilio at this time. Review Source MG Matyas G. Head of digital Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Can be confusing. " November 4, 2024 4.0 Support is very clunky, product migration is incomplete to Kore. Pros It was one of few options available for the purpose in Hungary. Cons We received some programmable wireless SIMs and Super SIMs for IoT devices from our IoT partner that were already set up in Twilio. When we received these saying they were Twilio products, these products have been migrated to Kore (a different company who acquired Twilio's IoT products) but most of the functions can still be handled through Twilio. Not all of them, and this isn't clear until you run into an issue you can't solve and try to contact support - that is when we were redirected to Kore. However, not all of the products are fully migrated, eg. the programmable wireless products are still only available in Twilio. So the user is stuck using at least 6-8 different sites just two handle these two products. Not well designed from a user perspective, not easy to use at all. It can get super technical very quickly. AI support can be tricky to get through if you're trying to create a ticket and get human attention. Review Source James C. Director of Digital Marketing Financial Services Used the software for: 6-12 months ### "powerful SMS tool" November 18, 2024 4.0 it's a cool platform to reach out to people via text Pros good platform for mass SMS blasts to reach a wide audience Cons not a ton of support and working with carriers can be tricky Review Source Marty W. Founder Health, Wellness and Fitness Used the software for: 1-2 years ### "I use it because I have to, but it does work." October 14, 2024 3.0 I use it because it is the resource that several other services I need uses to integrate messaging services. If there was a better option I'd probably go with that. Pros Twilio definitely puts some pieces together that are necessary to have connected. Once it's all set up it works great. Cons It is kind of a pain in the neck to set up. There's both a learning curve, and the fact that the UI is far from intuitive to contend with. Review Source FG Facundo G. Remote OPI and VRI Interpreter Telecommunications Used the software for: Less than 6 months ### "Twilio as a great system analyzer" November 30, 2024 5.0 In general terms, I found the platform perfect mainly because of its simplicity and because it did not generate any inconvenience in its use. It also allowed the onboarding team to speed up the verification of requirements in order to continue with the processes without further delays. Pros I found the platform to be very simple but intuitive and at the same time fast and concise as an analyzer of the system data needed to apply for certain jobs that needed specific system requirements. Cons What I found less favorable about the platform was that, at least the first time I used it, when it was not so updated and I saw an error, it did not indicate what the specific error was, but it provided a code and then I had to consult the IT team to find out what needed to be fixed. Later that was corrected but maybe later on there will be some inconveniences like that. Review Source CR Cameron R. Information Technology Financial Services Used the software for: 1-2 years ### "Great Communcation Channel" October 7, 2024 5.0 Pros Works great for customer communication and notifications. Cons Can be expensive at times but can be worth it if you use 100% of the product to its full capacity. Review Source ZS Zoltan S. Developer Marketing and Advertising Used the software for: 6-12 months ### "Great option for sending out SMS" December 16, 2024 5.0 Pros The cost was very low compared to other options I saw and handled bulk API requests very well Cons Our account kept getting disabled due to suspicious logins which was just me under a VPN and had quite a few days of downtime because support wouldn't believe it was me. Review Source VP Valentin P. Cloud engineer Accounting Used the software for: 6-12 months ### "À tester et à adopter " December 7, 2024 5.0 Pros Effectivement efficace ! L’interface est propre et les fonctionnalités aussi Cons Intégration facile mais pour ceux qui s’y connaisse Review Source GS Gaurav S. Director Education Management Used the software for: 1-2 years ### "Twilio is not meant for Canada" July 23, 2024 2.0 We lost a lot of business due to Twilio and would not recommend it for Canadian businesses. Pros Cheaper but you will loose many leads due to spam rejection so its not suitable for lead calling. Cons Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) We thought the integration with our CRM was better but we didn't know it was a bad decision to move to Twilio because of the Spam rejection of 70%+ of our calls. This is ridiculously high for any Canadian business to continue. We are switching back to Ring Central now. Review Source RC Rachel C. Customer Support Lead Real Estate Used the software for: 2+ years ### "Reliable and effective automated call/text provider" August 1, 2024 4.0 Besides the pain points I mentioned above, Twilio has been a reliable text and call provider for our company. There are occasional outages, but they recover relatively quickly to minimize disruptions to their customers. Pros Twilio is very simple to use and easy to navigate. It's easy to find call and message records without too much trouble. Cons I wish there was a way to preview the content of the messages without having to click into it. You also cannot open the messages in a new tab, so it makes for having to troubleshoot and review messages a bit tedious to go back and scroll again. Review Source EJ Emely J. Manager Real Estate Used the software for: Less than 6 months ### "Twilio Review" August 26, 2024 5.0 I really enjoyed working with Twilio; I only mentioned the price, just looking for something remotely "negative", but I thing that the price is very adaptable to the size and profits of the company Pros I loved twilio when I used it. It is really easy to integrate. Cons If I have to choose something I'd say the price. Review Source Nikita V. Marketing Manager CRM Machinery Used the software for: 1-2 years ### "Great and Reliable Call Center Tool" June 24, 2024 4.0 Pros We used Twillio as our primary phone tool to manage and distribute contacts between a large group of sales managers. Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for us. Cons It is really techy and not everyone from every team can be involved in setting it up. Sometimes reliability issues arise, the pricing felt jumpy too. Review Source CM Clancy M. CEO Computer Software Used the software for: Less than 6 months ### "Do not use this company" July 8, 2024 1.0 Pros Their service does work and its fast and comprehensive Cons Twilio abruptly turned off the service without any warning leaving people unable to sign up to the app. The timing was terrible as a number of affiliates had started promoting. Whats even more insulting is that our pleas for support just went ignored and 4 days later we havent had a response. This company does not deserve your business. They allowed our start up to get scammed via toll fraud then when we disputed the payment they abruptly paused our account a month later without warning purly as an act of revenge. Absolutely unconscionable unethical unprofessional conduct. Review Source RM Rory M. Owner Information Technology and Services Used the software for: Less than 6 months ### "If I could give 0 I would" July 7, 2024 1.0 We were scammed with sms fraud to the tune of 2000USD. Eventually they refunded us. However 2 months later they canceled our account because of a bank charge back which we had cancelled. They basically threw our business under the bus. No one could sign up to our service for days. If you want to lose your clients and damage your business use twilio. Pros Nothing, they will through your business under the bus. Cons Highly unprofessional and don’t care about your business. Review Source AQ Alexandre Q. Head Automotive Used the software for: Less than 6 months ### "Péssimo, não recomendo" August 1, 2024 1.0 Suporte péssimo, plataforma difícil de configurar, não recomendo Pros Nada, muito complexo de realizar as configurações Cons Complexidade alta para configurar e péssimo SUPORTE Alternatives considered [Bird](https://www.capterra.com/p/160795/Bird/) Reason for choosing Twilio Não sei também porque decidimos usar eles Review Source AM Aseel M. Account Accounting Used the software for: 2+ years ### "Egypt " May 11, 2023 5.0 I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the work and presented it to me smoothly, quickly and concisely in one place, many benefits in the success of the work and the communication process, I was able to see the workflow, control it and follow it up, and I solved Many of the problems with the application that some employees made with some customers, and I dealt with these problems quickly and amicably. I realized many facts and reached many information and benefits.. Pros I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's work, so that the application has become an indispensable main reference in life Daily and practical, I found integration in job performance in a very large way and it provided me with many things and benefits in performing work and controlling it, communicating with customers, suppliers and employees, monitoring them and their performance, knowing the desires and needs of customers, voice mail service, call recording, and many, many features in this application . Cons It has an easy, simple, practical interface that all groups can use and benefit from in a smooth and uncomplicated manner. It has advantages when the internet is cut off or the network is weak. I found integration in the performance of the current practical work and doing it to the fullest by means of this application, but it contains something that I think it lacks, which is the support of the Arabic language Some customers face a problem because of the availability of the language only, and we hope that the application will pay attention to this point and focus on it. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing Twilio Because of its speed and provision of integration in functionality and ease of use and benefit from all its services. Review Source JCC Jean Carlos C. Entrenador Sports Used the software for: 1-2 years ### "La mejor plataforma para gestionar mensajería con tus clientes" November 27, 2022 5.0 En general la experiencia con Twilio ha sido muy buena, tiene un área de soporte especializado que te ayuda en cualquier momento y es una plataforma bastante estable y permite realizar una muy buena configuración y personazliación de las diferentes funciones. Sin lugar a dudas en la mejor. Pros Twilio sin lugar a dudas es la mejor plataforma para gestionar mensajería de texto, mensajería multimedia, mensajes a través de WhatsApp y llamadas automatizadas o robotizadas a través de un call center. Cuenta con gran cantidad de configuraciones de código, con los cuales se puede prácticamente programar cualquier gestión que se necesite dentro de una empresa. Cons Hay dos contras con Twilio. Una de ellas es que para la configuración se necesita de una persona con altos conocimientos técnicos tanto de programación como de configuración de la plataforma, la otra desventaja es que los precios de Twilio en comparación con otras plataformas son bastante altos, sin embargo Twilio es una plataforma bastante robusta y se puede lograr prácticamente cualquier gestión que una empresa o corporación requiera. Review Source MT Mark T. COO E-Learning Used the software for: 6-12 months ### "Customer support is dificult to reach and unresponsive" October 2, 2023 2.0 We have been a SendGrid customer for about 7 months. We use the service to handle the transactional emails from our website. We have been satisfied with that service and decided to also use them for our marketing campaigns On September 30th we exported our MailChimp contacts and cleaned up the data. On October we upgraded our SendGrid plan to Basic 50k, contacted SendGrid support, informed them what we were doing and asked about the use of Tags. We then imported 47k contacts, prepared a time sensitive single send marketing piece which we released on October 2nd to our complete contact list. SendGrid shut down the campaign, disabled the links in the 13k emails that had been sent, making them useless, and suspended our account. We have been unable to reach SendGrid to resolve this. This action, and lack of it by Twillo/SendGrid has significantly impacted our business as the campaign was in support of a live continuing education course scheduled for Tuesday 10/3. At this point we are trying to salvage what we can by moving to another marketing service. Pros We were migrating our email marketing from MailChimp to Twillo's SendGrid. Relative to MailChimp we found SendGrid's email design tool to be more flexible and easier to use Cons Customer support: Two issues1 -Customer support is difficult to access. The support phone number listed on Google is disconnected, there is no chat, "Contact support" on the website requires the user to fill in a text box labeled "Tell us your issue." We've tried this multiple times only to get an error message: "There was an error retrieving results for your query. Please try again." We've managed to get multiple messages to SendGrid Support by responding to previous support ticket emails. I see some one at SendGrid has deleted all but one of these. Obviously someone knows we have an urgent issue but no response and it has been over 18 hours since our first request for support. 2. When we informed Customer support that we were migrating our marketing champagne from Mail Chimp to SendGrid they failed to inform us about the possibility of the automated account suspension we have encountered, and how to avoid it . Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Twilio We were already using it for our transactional emails, fee structure and reputation for deliver-ability Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Fee structure and reputation for deliver-ability Review Source VR Verified Reviewer web developer Program Development Used the software for: 2+ years ### "Unlock the full potential of your communication and messaging with Twilio" January 24, 2023 5.0 Twilio is a powerful and flexible communication and messaging platform that offers a wide range of features and services, including SMS, MMS, voice messaging, video and voice calling, and its ease of integration with other tools and platforms. allows me to easily add messaging, calling, and other features to their web and mobile applications. Pros the ease of use, the cost-effectiveness, and the support resources, and it offers a wide range of pre-built connectors, SDKs, and libraries that make it easy to integrate with popular languages and frameworks such as Java, Python, Ruby, and JavaScript. Additionally, Twilio's API makes it easy to integrate its services into your web or mobile applications. Cons Twilio is a powerful platform for communication and messaging but it can be challenging for those without technical expertise to fully utilize its capabilities, it may require hiring an expert to fully unlock the platform's features. Despite this, those who master it will find it is a powerful and versatile solution. Review Source PE Pius E. Founder Internet Used the software for: 1-2 years ### "Twilio" May 7, 2022 5.0 Twilio helps me send transactional SMS messages to my users, which is its important role for my business and it nails this. However, to get more out of it, I use it for marketing to certain user segments as well and it performs brilliantly. Overall, I am happy with Twilio. Pros Twilio easily integrates with multiple 3rd party services out there. With a simple Zap in Zapier, you can build multiple workflows that trigger operations on your Twilio accounts such as sending out mass SMS or transactional SMS to customers. Twilio has exceptional deliverability in so many countries around the world. So no matter where your recipient is, Twilio can pretty much reach them. Cons Twilio has a steep learning curve if you do intend to get the most out of the products. You can cover a lot with simple API and Zapier, but to get the most from it using "Programmable Communications" needs some level of expertise. And this is where Twilio really showcases its powers. Unfortunately without a certain level of expertise, you will not get to that. Personally, as a NoCode builder, to overcome this I had to hire an expert to help me get the most out of Twilio. Alternatives considered [Bird](https://www.capterra.com/p/160795/Bird/) Reason for choosing Twilio Twilio was much easier to integrate with my existing stack of Bubble, Zapier, and Airtable. Review Source Saira Y. Automation Computer Software Used the software for: 1-2 years ### "Saira's review on Twilio" June 19, 2022 5.0 Twilio is the best app for message broadcasting, message scheduling, call recording, data distribution, etc. I personally recommend and suggest my clients and customers use it. Pros Call recording and analyzing agents' performance is the best option that I enjoy while using Twilio. This software is very easy and less expensive to use. As well as we can easily integrate with other web apps to make the workflow more fast, more accurate, and more fluent to enhance our business. Cons The admin interface is a little bit complicated, Twilio should enhance the user experience for admins would be great. Review Source KC Kristen C. Co-founder Marketing and Advertising Used the software for: 1-2 years ### "Twilio has become a backbone for my work structure! Couldn’t live without it." September 8, 2022 5.0 Fantastic! I have really become to rely on it. I do wish that building some of the things inside of the Twilio platform was a little simpler for me. Although they do have really great guides for everything to help me get what I want done Pros Twilio is so dependable and versatile and I am extremely happy with it! It has become a main structure of my work flows from marketing text messages, call forwarding and everything communication. Twilio basically does everything. You can build anything you can think of inside the Twilio platform. It blows my mind what it is capable of. I feel like the only limit to what I can create with Twilio is my intelligence. Cons I like everything about Twilio. I have been using it forever and I don’t plan to stop anytime soon Alternatives considered [Zadarma](https://www.capterra.com/p/166095/Zadarma/) Reason for choosing Twilio So many reasons. I actually still use zadarma but that’s only because I haven’t taken the time to port out my phone number. Review Source Andrew B. Owner/ Operator Apparel & Fashion Used the software for: 2+ years ### "Can do everything, for all businesses but with a steep learning curve..." August 18, 2023 4.0 Twilio handles all the inbound calls for my website. I ported a vanity 800 number from a another provider to Twilio and after a quite lengthy setup process that involved lots of customer service calls it was up and running. After that you can pretty much leave it or do some minor changes relatively easy. Now when customers call they can choose from an option tree to troubleshoot their issue or they can choose to talk to an agent (me) and if it's during business hours the call gets forwarded to my cell, if outside of business hours they get my voicemail. Works great! I also have it embedded in my website for a chat option that more people actually use. Pros Twilio has every option under the sun, there's nothing call center related that they can't do for you. You could set up automated systems to perform mundane tasks for you, record and inscribe all your calls and even have a call center set up to help troubleshoot issues and direct calls. You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they provide straight to your cell phone. We're talking local numbers and 800 numbers even though you may have to pay extra. Cons Very steep learning curve. There are so many options and so many ways to use this service including third party apps that you could get confused quite easily. Also their 2FA process is tedious which if you're not careful could result in you losing your number. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/)[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Twilio They bill by usage so in many ways they are a cheaper option. Plus if your needing to use Twilio on a computer they are the absolute best. And they have a whole marketplace of third party apps that can compliment this service immensely. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) As a student I received a free trial from GitHub and I really liked how many options and integrations Twilio has. Review Source Devendra Kumar S. Manager Information Technology and Services Used the software for: I used a free trial ### " "Revolutionizing Communications with Twilio: A Comprehensive Review"" February 10, 2023 5.0 My overall experience with Twilio software has been positive. Twilio has enabled my business to communicate more effectively with customers and potential customers. We are using Twilio to send text notifications and reminder messages to customers, as well as to send automated voicemails. The benefits of using Twilio have been clear in terms of improved customer communication and better customer experience. We have also seen a marked increase in customer engagement, with more customers responding to and interacting with our messages. In addition, Twilio has allowed us to streamline our communication process, resulting in more efficient use of our resources. Pros Pros:- Twilio is a powerful and easy-to-use communication platform that provides a wide range of services and features.- The platform is highly scalable and can easily be tailored to meet the communication needs of any organization.- Twilio offers a wide range of services including voice calls, text messaging, video conferencing, and more.- Its integration with existing business processes is quick and easy, and the platform is extremely user-friendly. Cons One of the cons of Twilio Software is that it can be difficult to integrate with existing business processes. It also may lack features that other software programs offer, such as automation or reporting capabilities. Additionally, the user interface can be a bit confusing and hard to navigate, making it difficult to use for those who are unfamiliar with the software. Review Source Ivan S. Programador informatico Computer Software Used the software for: 6-12 months ### "Twillio un sistema de envio de sms muy valido." February 26, 2023 4.0 Nuestra experiencia general con twillio, es excelente. Lo estamos utilizando desde Wordpress para enviar a nuestros clientes y recibir mensajes de ellos, lo hemos utilizado tambien a su vez para campañas de marketing a traves de sms, la posibilidad de poder enviar mensajes a whatssap es una de las cosas que nos convencio para inclinarnos a utilizar twillio ya que es una de las pocas maneras de las que tienes para enviar mensajes por whatssap de forma automatica. Pros Lo que mas nos ha gustado de twillio ha sido el poder enviar mensajes de texto multimedia, y mensajes de Whatssap desde un mismo lugar.Necesitabamos enviar mensajes por whatssap a nuestros clientes, y nos hablaron de twillio como la mejor plataforma para hacer esto y la verdad es que funciona a la perfeccion. Cons Como unico punto negativo es que al principo puede resultar algo dificil de utilizar, pero una vez que empiezas a trabajar con el y lo controlas un poco, se vuelve mas facil de utilizar. 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