# Page 7 | Twilio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Twilio the right Cloud Communication Platform solution for you? Explore 502 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews --- Twilio 4.4 (502) [View alternatives](https://www.capterra.com/p/180158/Twilio-Communications-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 7 - Reviews of Twilio ## Showing most helpful reviews Showing 151-175 of 502 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dilraj S. Sr. Software Developer Computer Software Used the software for: 2+ years ### "Awesome tool for sending sms and voice calling" April 20, 2019 5.0 Pros Twilio enables the users on any platform to send sms and make voice calls internationally via its well documented APIs which can be integrated very quickly on the platform by the developers. The SMS can be sent reliably on any international or local phone number once the phone numbers are bought with the required services enabled on it. Twilio also provides phone number masking for making voice calls. All in all its really an awesome module to use in your product for availing all of the Twilio services. Cons Twilio should provide sms and voice calling as a testing feature on the trial account which can really help people to be more convinced about its awesome services. Review Source CS Chirag S. CITO Insurance Used the software for: 2+ years ### "Reliable text notifications for customers" February 11, 2021 5.0 We've had great experience with Twilio. Our users sign up for text notification and we use Twilio to deliver them information. That experience has been well-received by customers. There's more to Twilio than that but texting is what we use it for. The system barely ever goes down and always shows us accurate information of our usage. Pros Barrier to entry is so low; it's so easy to get started with Twilio. It took us one afternoon to test it and we were running production-grade systems the same week using Twilio. It's documentation is so good that we don't need to call into support for anything. Billing is clear and analytics is clear as well. We have enjoyed Twilio. Cons There isn't anything I don't like about Twilio. I do feel that Twilio can create widgets for non-technical customers to sign up customers for text notification. We have development staff that understands Twilio well enough. I do see small mom-and-pop shop owners who'd love to keep customers informed of sales through text messaging. If Twilio advertised more or somehow helped such audience, that'll be really neat. Review Source RB Rilwan B. Product Designer Media Production Used the software for: 2+ years ### "Amazing and the best at the services they provide" November 17, 2023 4.0 Pros We use a lot of channels for marketing and sms is one of the best with the response rate from platform users. Twilio makes it easier to send sms and manage. The features can be overwhelming at time but that's what makes the platform good. Cons Navigating the platform can be an hassle and this is a big setback. The customer service can be stressful at time, with the long waiting time to get a problem fixed. Review Source Roger V. Project Manager Computer Software Used the software for: 2+ years ### "Powerful, flexible" February 17, 2022 5.0 Great - solid dependable system Pros Wide range of options - API hooks, config options etc Cons Can be complex to set up, but Twilio Studio does the trick now I guess. We were originally using XML / TwiML Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Flexibility, code-based configuration Review Source VR Verified Reviewer Manager IT Computer Software Used the software for: 2+ years ### "Twilio has given us what we expected and more" November 26, 2022 5.0 It is a great way to manage the conversations between team members of our small team of software professional. It works well and we plan to continue to use it for the foreseeable future. Pros This product is used by my team of developers to communicate with each other and to keep records of our virtual meetings and conversations. It works great and we are happy with it. Cons The product is great but once in a while we need to restart the server portion because there are some minor issues. This is not bothersome as it performs what we expect. Review Source VR Verified Reviewer Lead Software Architect Used the software for: 2+ years ### "Extremely easy to set up and get going!" December 30, 2017 5.0 The software was able to solve for a business requirement. Price point was reasonable. Performance is very good. Pros As a lead architect, I am always on the look out for stable, easy to integrate tools and services for our various Enterprise solutions. With Twilio, I was able to get a fully functioning Enterprise level SMS Notification Microservice up and running in under an hour. The ease of integration, it's simple API and documentation is what any developer would be happy with. The price point is also very reasonable and I would highly recommend this solution to anyone who is looking to evaluate or use this service. Review Source EB Ewa B. Marketing Team Lead Health, Wellness and Fitness Used the software for: 2+ years ### "My Remarkable Journey with Twilio." May 5, 2024 5.0 It is possible to connect and communicate with our customers in real-time with Twilio. Pros I'm delighted to use Twilio because it increases customers engagement and interaction in real-time.It is simple to send and receive text or SMS messages with Twilio.It is simple and fast to make and receive phone voice calls with Twilio. Cons When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio. Review Source SW Sarah W. Operations and Client Excellence Manager Human Resources Used the software for: 6-12 months ### "Twilio in Recruitment" November 6, 2023 3.0 It does the job and is able to send messages to our candidates now that we have this set up. However, communication from Twilio itself hasn't been very clear and we would have preferred more available support in the early stages. The fact that this is already linked with our ATS so we don't have to add additional API has been hugely beneficial and a bit time saver for us. Pros Ability to link this to our ATS, enabling us to set up automated messages via Twilio Cons When trying to set Twilio up and getting a better understanding of its features I submitted several support requests that were unanswered or support staff didn't get in touch at the agreed time for a call. In the end we worked this out by linking un with the partner agency that supply our ATS as they already had an understanding of Twilio Review Source VR Verified Reviewer President Health, Wellness and Fitness Used the software for: 2+ years ### "The OG of SMS Messaging for Business" March 29, 2024 5.0 Pros It's easy to set up with an API and you load money in the account and off you go! And it makes sure you are being compliant with regulations Cons It can be complicated to get setup and their website at the time wasn't intuitive to use. Alternatives considered [ClickSend](https://www.capterra.com/p/175783/ClickSend/) Review Source Luis C. Chief of Support Computer Software Used the software for: 6-12 months ### "Twilio is a great tool for cloud comunications" June 7, 2022 5.0 It has been a superb experience, their support team is exceptional, answers quickly and clearly. Pros Programable video, call recordings, creation of meeting recording compositions, everything works very well. Cons Some API callbacks are a bit unclear, but were clarified by their support team. Alternatives considered [Voximplant Platform](https://www.capterra.com/p/174058/voximplant/) Reason for choosing Twilio Superior rating, documentation, and pricing. Review Source LT Lacie T. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Twilio integration" April 27, 2022 4.0 Our overall experience with Twilio has been great. The set up and implementation of Twilio in our office was extremely easy and we haven't experienced any issues using Twilio so far. I like that there's a specific phone # attached that looks like it's form our area code and office. Our patients can text us at any time and we have never had any missed texts or communication issues. Pros We currently use this software that is integrated with our ChiroHD Software system. Our team utilizes Twilio daily and appreciates the convenience to easily communicate with patients via text. Cons I don't think we are using the full functionality of the product due to it's integration inside ChiroHD. Alternatives considered [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) Review Source SV Susanna V. COO Health, Wellness and Fitness Used the software for: 1-2 years ### "Worst Company Ever" November 10, 2023 1.0 horrible and frustrating. Do not use this service, they are the worst. Save yourself the money and time. Pros Nothing, the customer service is terrible. it is impossible to use the service and they are the worst Cons Their customer service is the absolute worst. You will never get a rep live. You will be charged for messages weather they go through or not. I was charged $250 for messages never sent. I cannot stress enough what a terrible company and product they have. Review Source AM Alok M. Senior Backend Engineer Computer Software Used the software for: 6-12 months ### "Twilio user review " August 15, 2022 4.0 Sending bulk communication to our users via SMS or WhatsApp , Twilio provides the good platform. Pros following reasons to use Twilio- 1. Good UI and easy to understand 2. Pricing wrt to a competitor 3. Sticky sender feature. 4. Programmable Messaging service 5. Logging and debug feature 6. Webhook configuration Cons 1\. SMS success rate and charges are better wrt to competitors. 2. Sender numbers tier is not in users' control 3. Sticky sender feature needs more clarity on usage Alternatives considered [Bird](https://www.capterra.com/p/160795/Bird/) Reason for choosing Twilio Good success rate and pricing for WA communication Better support from the Twilio team. Review Source Ramindu D. Software Technical Lead Computer Software Used the software for: 2+ years ### "One of the best platforms for call/text integration" May 3, 2019 5.0 I have led teams that integrate Twilio as a text notification service for various events from medication adherence to support ticket alerts. Pros Twilio provides a very straightforward interface to programmatically integration calls and texts in to software applications. Configuration and set up is super easy, and Twilio provides a variety of options for regions and countries to set up your phone numbers for. They provide a number of SDKs in popular programming languages, making integration super easy. Cons The price point for calls and texts are a bit on the high side. Some of the more complex configurations might be a bit hard to set up, although their documentation IS quite thorough. Alternatives considered [SMS Gateway](https://www.capterra.com/p/172541/Bulk-SMS-Gateway-Software/) Reason for choosing Twilio Easier integration, better price point Review Source AA Anish A. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Twilio - Best Virtual Number Providers" February 4, 2023 4.0 Twilio is overall the best and most reliable software to get Virtual numbers Pros Twilio helps to get virtual numbers within minutes especially United States numbers which helps us with our business needs. Cons Restrictions and extra process involving more days for some country numbers like India, and Hong Kong affects our timeline Review Source VR Verified Reviewer SDE2 Internet Used the software for: 1-2 years ### "Best app for calling, sending text" December 10, 2019 4.0 Overall a really great platform for building calling and texting with great api documentation and customer support. The merits of this platform are way huge then any defects Pros \- great api documentation and that too in multiple languages which helps a lot while developing - love the studio flow where we can design complicated flow very easily and use various integrations for each event - we build a virtual calling software using twilio and till date it’s working very nicely - can buy multiple numbers which help in setting the caller id or call masking Cons \- Had some issue with the calls sometimes, mainly call drops and poor voice quality but not regularly - Sometimes the sms delivery on indian numbers take a bit more time Review Source SM Sebastian M. Ing. Sistemas Information Technology and Services Used the software for: 2+ years ### "Es muy economico" July 19, 2023 4.0 Pros Este plicativo es muy economico mirando todas las herramientas que ofrece me gusto mucho. Cons No he visto nada malo en este aplicativo hasta el momento. Review Source CR Cameron R. IT Help Desk Information Technology and Services Used the software for: 6-12 months ### "Good for business, not so much for residential use" December 31, 2022 4.0 Twilio was good, but I ended up moving to Voip.ms because of the better residential support Voip.ms has. Pros Intuitive web user interfaceAmazing and responsive customer support Cons Tailored towards businessesOnly supports the ULAW codec, whereas other VoIP providers are moving towards G.722 Alternatives considered [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Twilio I used Twilio in conjunction with Voip.ms, until recently I ported everything over to Voip.ms. Twilio was really cheap, had an intuitive interface, amazing customer support, and seemed to be really reliable. Switched from [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/) Telnyx and Twilio were very similar, I went with Twilio because it seemed to be more of an established brand. Review Source VR Verified Reviewer Full Stack Engineer Computer Software Used the software for: 1-2 years ### "Plivo is GREAT BUT" August 20, 2018 5.0 It was awesome. If you can live with the price and knowing that competitors are almost half it really could be worth it to pay extra since they have a proven and battle-tested platform. Denied SMS sends are a pretty big deal and it's really easy to get caught in spam filtering etc on other providers. However I think I would recommend checking there first to see if your group of users can use the less expensive option without getting any dropped/missed/filtered SMS sends. Pros I liked that it worked great for my needs (Api driven SMS) and that I hardly had to manage anything to get it working and it worked for nearly any phone number I or my customers wanted to text. Cons The price. Some competitors are half the price, however it's a tradeoff in that you will get more failed SMS sends. Review Source BW Bert W. general manager Information Technology and Services Used the software for: 2+ years ### "Twilio voor patiënteducatie" September 30, 2022 4.0 Na wat zoeken bij de setup is het nu een vlotte implementatie. Geen problemen, stabiel. Pros Twilio is snel, na setup is het superbetrouwbaar en stabiel. Cons De implementatie is niet eenvoudig, de prijzenstructuur ook niet. Review Source oscar M. Ceo Marketing and Advertising Used the software for: 1-2 years ### "Envios SMS y por Whatsapp Profesional" December 5, 2022 5.0 Funciona muy bien y creo que es la mejor opción del mercado Pros Tiene una API realmente buena para hacer Marketing online por SMS y por WhatApp.No tiene competencia. Recomendaría altamente Twilio a cualquiera que busque una solución de comunicación en línea confiable y de alta calidad. Cons Me parece un poco complicado de usar y hacerte con el interfaz. Nada que no se solucione con un poco de tiempo. Review Source CA Clinton A. Human Resource Manager Machinery Used the software for: 1-2 years ### "The Implemenation of Twilio Is Easy" April 29, 2024 5.0 Pros I like the ease of deployment of Twilio. Twilio has been a great tool for SMS marketing and communications. Cons Twilio has reliable and simple to manage features. Twilio does not have flaws. Review Source GD Geoffrey D. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Great tool, when you understand how it works" January 9, 2023 4.0 Pros Twilio is the kind of software I really don't know if I like or not.In its positive points, of course it is its features. Sending text messages, automating them with automation tools, getting a new phone number in a few clicks, all this is amazing.I didn't tried at much the VOIP features, but I'm sure they are great.It also looks like it allows thousand other advanced features, that I'm sure are super useful for a business.Support is nice and responsive.Good integration with HighLevel. Cons I never saw a more complicated software. UX / UI are terrible, and it looks really technical. For me, it was really hard to understand, and I hated to spend hours in the documentation or chatting with the support to understand it.I think a technician will love it, but if you're a business owner looking to implement it, get yourself prepared to take some time for it.Also, it's amazing if you use it on the American and Canadian markets, but for other markets, like the European one, there are tons of limitations due to countries and European policies.SMS are 10x more expensive on average, and you won't be able to do a lot of things, like for example doing 2 way messaging (depending on the country, some can, others can't). It loses a lot of interest. I personally had to rethink completely a project due to those limitations. Review Source VR Verified Reviewer Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "Powerful, flexible and cost effective internet telecoms platform" November 4, 2022 4.0 In combination with other software I have been able to setup relatively complex IVR and SMS phone systems with enterprise level features for a few dollars per month. Pros Twilio is my go-to internet telecoms provider because they combine every feature you could need with the ability to integrate their services with most VOIP and SMS capable software. Their phone number rental and call fees are very reasonable too making it affordable for anyone to create a telecoms presence in almost any country. Cons The downside of vast choice is complexity, and Twilio can be very technical to setup. I have always needed step-by-step instructions to achieve the results I needed. Review Source Geoff C. President Marketing and Advertising Used the software for: 2+ years ### "Twilio- Every Business Needs It" November 5, 2021 5.0 Pros It helps to grow client accounts while allowing them to connect with new clients quickly. Cons Sometimes I do not understand how to use some of the features. I do get timely support from customer service. Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[IVR](https://www.capterra.com/ivr-software/)[VoIP](https://www.capterra.com/voip-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.