# Page 2 | Twilio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Twilio the right Cloud Communication Platform solution for you? Explore 501 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews --- Twilio 4.4 (501) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 2 - Reviews of Twilio ## Showing most helpful reviews Showing 26-50 of 501 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Justin B. Manager Real Estate Used the software for: Less than 6 months ### "Unnecessarily Complicated Verification Process for Simple Use Case" April 26, 2025 1.0 I attempted to set up a simple Twilio phone system for a family cabin gate entry solution. After successfully creating the flow and purchasing a number, I was met with an endless loop of verification requests from their support team. Despite providing complete information about my LLC, my role, and intended use case in my FIRST response, I received identical verification requests from THREE different support representatives \[sensitive content hidden\], each asking for the exact same information I had already provided multiple times. The phone number I purchased has been unusable (returning busy signals when called) while this verification process drags on. When I attempt to test my configured flow, it doesn't work, likely because the account verification is pending. For a company that promotes itself as developer-friendly with seamless integration, the customer support experience has been anything but smooth. Simple implementation has turned into days of frustration and repeated emails. If you need a quick communications solution, I strongly recommend looking elsewhere. Pros There was apparent ease of use, but that assumed that their customer service had its act together. Their flows are easy to make, and they offer great-sounding products. Cons Their customer verification process is unnecessarily burdensome and inefficient. Despite providing complete details about my LLC, business purpose, and intended use case in my initial response, I received identical verification requests from three different support representatives \[sensitive content hidden\], each asking for the exact same information. The lack of internal communication between support teams resulted in days of back-and-forth for what should have been a simple implementation. Meanwhile, my purchased toll-free number remained unusable, returning busy signals when called. For a company that markets itself as developer-friendly with seamless integration, their customer onboarding experience contradicts this promise entirely. The verification process became so tedious that I considered abandoning the service altogether for a competitor. This experience makes me question their operational efficiency and customer-centric approach. Alternatives considered [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[Plivo](https://www.capterra.com/p/164618/Plivo/) Reason for choosing Twilio Name Recognition and use case scenarios. Review Source VR Verified Reviewer Outreach Director Non-Profit Organization Management Used the software for: 1-2 years ### "Secure and cumbersome" July 29, 2025 3.0 It made work that had to be secure possible, even though it feels cumbersome. For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult. Pros It makes the work possible, even if it is cubersome. It allows for secure access and connection to the team. Cons My use was on a customized platform, and it feels very hard to navigate. I continually have to reference the help guides. And the security aspects, although necessary, require frequent and repeated logins. Review Source DS David S. Vice President Facilities Services Used the software for: 2+ years ### "Powerful Messaging" January 7, 2026 4.0 My experience with Twilio is positive. Once I got it set up, it just runs in the backgorund with no input on my end. Pros Twilio is very powerful and allows me to not only send bulk emails but also text. App is very secure. Cons Learning curve was a little difficult at first but it didn't tak elong. Once set up, there is little to no interaction, Review Source PG Paul G. Programmer Automotive Used the software for: Less than 6 months ### "A complete waste of time" November 18, 2025 1.0 An abysmal experience. Do not use this company for text messaging. Support is terrible and they take up to two weeks to process a verification for which they usually say they can no longer find it and to resubmit it. Pros Decent Nuget package to use, feature rich. I have nothing else good to say about their API and sign-up process. Cons They wasted two months of development time for our company. I've been submitting verifications for longer than this. They deny without reason sometimes, and other times they just sit on the verification. For the past month they've been asking me to delete and resubmit the exact same verification because they can't seem to find it despite it being visible on their website. I've gone through three tech support people with no resolution and no answers. Review Source RA Rahman A. Marketing Specialist Business Supplies and Equipment Used the software for: 2+ years ### "Flexible messaging muscle that keeps us connected with customers." April 28, 2025 5.0 It’s helped us get to customers more quickly and more directly, especially when email is simply ignored. So that instant communication has increased our response to promotions and meant that our order process has been able to roll on without these big lags between everything. Pros Twilio allows us to send SMS notifications, order updates, and appointment reminders straight to our customers’ phones. I like the flexibility of the platform. It’s robust enough for us to hack it to serve what we need, such as sending a single alert or building out more advanced messaging flows for promotions. Cons It’s pretty techy for beginners if you’re not tech-savvy. For us, it took a while to get the settings right and if you want more advanced options like two-way conversation or WhatsApp integration, the price can escalate rapidly. Review Source IRA Imogen R. A. Digital Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Versatile messaging backbone for campaigns." May 22, 2025 5.0 We use Twilio for automating the confirmation texts for our clients’ workshop sign-ups, feedback loops, etc. It’s allowed us to personalize our outreach efforts without scaling headcount a real game-changer for a boutique agency like ours. Pros The progammable messaging APIs from Twilio enabled us to control the flow of SMS campaigns, particularly with event reminders and time sensitive promos. It’s like having a telecom platform that was as malleable as code. Cons There's a learning curve, particularly if you're not accustomed to APIs or cloud-based communication logic in general. Optimized best with some dev involvement. Review Source LC Luke C. CEO Telecommunications Used the software for: 2+ years ### "Bredth not depth. Twilio is functional but unreliable with poor customer support." March 22, 2025 1.0 Very negative. Many of the reliability issues we have experienced with Twilio are easily reproducible and solvable but Twilio does not invest in resolving these issues or are not capable. It's worth noting we spend ~$20k USD per month with Twilio. We're by no means a significant customer for Twilio but we're certainly not a small one. Pros Breadth of functionality. Twilio offers a significant variety of features to support many use cases. Cons The Twilio console and services more broadly are highly unreliable. Reliability issues wouldn't be a significant issue if their support team had product expertise and the capability to resolve issues but having worked with Twilio support on many occasions it seems like Twilio do not provide their team with the training and resources they need to support customers well. Review Source JC Jessica C. Customer service representative Education Management Used the software for: 6-12 months ### "Good Service" November 6, 2025 4.0 for the most part twilio was a good source thru my employer and communicating with customers and the leniency to make the calls Pros what i like most is the software and communication and how quick it was to get the calls done most of the times with no issues. Cons the amount of times there were issues receiving calls and or there were no calls coming in thru the lines without rebooting the system. Review Source JS Josh S. IT Coordinator Legal Services Used the software for: 2+ years ### "Great solution to phone campaigns" May 19, 2025 4.0 Pros Twilio makes it easy to configure campaigns for phone numbers and services. The approval process takes time, but works great once everything is approved. Cons The configuration can be a little tedious getting the campaign and everything situated.. be prepared to configure it a couple of times. Review Source Milton A. Founder Information Technology and Services Used the software for: 2+ years ### "Good option to integrate communication into your developments." August 30, 2025 4.0 Pros He has always been a benchmark in the communication sector. It has a very advanced API and can be integrated with many developments. Cons Your rates should be more affordable, the internal administration of the dashboard should be more friendly and easy to use. Unsubscribe from a service should be more intuitive. Review Source GB Gideon B. Customer Manager Media Production Used the software for: 2+ years ### "Brilliant and seamless." March 31, 2025 4.0 We have not had problems, the software guarantees continuity. Pros Amazing integration capabilities and easy in setting up of the software. Cons Pricing of the software is far much higher compared to that of Wati. Developer should consider lowering its implementation cost. Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Great platform to build calling solutions" January 20, 2026 5.0 Anytime I have issues or questions with twilio development, I can easily reach out to the support and they will respond with solutions quickly. Pros Twilio provides the layer of programmable voice api, it means you can use their sdk to build an messaging and calling application easily, it starts cheap and for small scale of application, it is very good. They also provide very responsive customer support. Cons Twilio has been in the area for a long period now, with the iteration of the technology, sometimes the information are not quite aligned between different implementations also it does not have native integration with other system. Review Source EP Emanuele P. Software Engineer Computer Software Used the software for: 6-12 months ### "Really good but expensive" November 26, 2025 4.0 Pros It has a huge amount of features that you can use to communicate with your customers, whatever you are thinking about, it's here Cons It's really expensive for basic services, but unfortunately it's the only way to have everything integrated in one place Review Source PM Pierre M. Administrateur Système Education Management Used the software for: Less than 6 months ### "Plein d'option mais pas de véritable monitoring." February 4, 2025 3.0 Globalement c'est une bonne solution. Il propose plein d'option et d'action faisable. Après il faudra vérifier quelles sont les actions qui vous intéresses. Pros Il propose plein de paramètres configurable. Plusieurs possibilités de champ d'action. Cons Le monitoring, ils n'ont pas la possibilité de faire des doubles écoutes, écoute à chaud. Recherche des enregistrements pas aisée. Alternatives considered [Ringover](https://www.capterra.com/p/169627/RingOver/) Reason for choosing Twilio Pour satisfaire un besoin pressant de l'entreprise. Review Source MF Megan F. Owner Manager Consumer Services Used the software for: 1-2 years ### "Only use it because its required in our CRM" January 8, 2025 3.0 Pros I like that it connects to our CRM and sends automated messages Cons I do not like how hard it was to get our A2P registration set up and the back and forth with the support team, I don't like the cost on top of everything else we pay for and the website itself is not user-friendly Review Source PD Pat D. Sr. Director Hospital & Health Care Used the software for: 2+ years ### "Twilio is best in class, but at a cost" May 22, 2025 4.0 Twilio has been a great partner and has helped us grow and expand our product capabilities. But the cost continues to rise too. Pros Twilio is the strongest messaging application for our product suite and makes the user experience seamless Cons Twilio costs are a bit high, making the cost hard to stomach as a company continues to scale. Others will get competitive on price. Review Source SB Steve B. CTO Computer Software Used the software for: 2+ years ### "Amazing Suite of Products" January 6, 2025 5.0 Excellent. We utilize several of the Twilio products and have built a large amount of our infrastructure with them. Pros API Functionality is seemingly limitless. Basically, if you can imagine it you can build it with Twilio. Cons There is nothing that I could find an issue with. Review Source EF Ed F. Owner Insurance Used the software for: 2+ years ### "Twillio for Business" December 10, 2024 5.0 My overall experience with Twillio has been great. Pros I like that Twillio integrates with my CRM Cons I don't like that Twillio plays music when calling out from my CRM instead of hearing the phone ringing. Review Source SS Shane S. CEO Information Technology and Services Used the software for: Less than 6 months ### "Easily Integrate Text Messaging Into Your Workflows" June 12, 2025 5.0 Twilio has a great value for the price and enables almost instantaneous notifications for actions taken, information submitted and requests performed on the corporate website. Pros Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions. Cons The Twilio configuration is flexible and powerful but the overall UX and workflow could be improved to remove an confusion. Review Source SR Spencer R. Course Advisor Education Management Used the software for: 6-12 months ### "Great Investment" March 27, 2025 4.0 Would highly recommend, great support from the team and management. Pros Very powerful & useful, attacks directly and operates without fault. Cons A lot of information to learn, however the payout of learning is well worth it. Review Source JS Jalen S. Co founder Real Estate Used the software for: Less than 6 months ### "Impossible to set up poor communication " May 25, 2025 1.0 Tried to set up multiple campaigns with sales and IT neither were successful at giving me the correct items needed to get a campaign approved Pros Nothing they were unable get my profile set up after paying for over 5 campaign reviews their customer service is poor Cons Very vague requirements for MFA, impossible to get a campaign approved customer service is poor and lacks clarity Review Source DJ Derek J. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Set It and Forget It" November 21, 2024 5.0 We use Twilio to send automated texts for bookings through an API. Twilio makes sending these texts super simple. I don't have to really worry about anything with it. Pros Once set up, it's very easy to use the tool to send texts. It ends up being a set it and forget it tool for us and just handles the texts for us through the API. Cons Setup is super complicated with seemingly multiple areas to setup the same things, but they're different features. It took us weeks to actually setup properly to start sending texts out. Review Source VL Vinicius L. Software Engineer Computer Software Used the software for: 2+ years ### "Great for SMS Services" February 20, 2025 5.0 I used Twillio a third-party API to send SMS. Pros Twillio SMS sending stands out for it's efficiency. Cons The costs are not so affordable. It should offer some cheaper options for SMS. Switched from [SMSGlobal](https://www.capterra.com/p/2510/SMSGlobal/) Twillio is a more robust solution vis-à-vis the concurrent. Review Source VR Verified Reviewer Lead Egineer Information Technology and Services Used the software for: Less than 6 months ### "Good Experience" February 10, 2025 4.0 Pros SMS sending is easy with multiple numbers with multiple countries Cons Little UI design is difficult to understand. Switched from [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/) As amazon is so much costly for SMS sending. Review Source SJ Steven J. Operations Construction Used the software for: 2+ years ### "Great control for customer acquisition data." January 28, 2025 4.0 Pros Created a central portal for customer acquisition and management. Cons Have no negative input on Twilio at this time. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.