# Page 6 | Twilio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Twilio the right Cloud Communication Platform solution for you? Explore 501 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews --- Twilio 4.4 (501) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 6 - Reviews of Twilio ## Showing most helpful reviews Showing 126-150 of 501 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pedro L. consultant Information Technology and Services Used the software for: 6-12 months ### "Envio masivo de sms y whatsapps" March 2, 2023 5.0 He usado twilio para el envio de forma masiva mensajes de texto y whatsapps a usuarios en camapañas de marketing, así como para grabar llamadas y la experiencia en general es bastante buena. Es una gran plataforma de comunicación. Pros Es muy configurable y mediante el uso de su api puedes integrante perfectamente con la herramienta mediante código. La documentación es muy clara y concisa, y además de toda la comunidad que lo usa tiene un servicio técnico excelente que resuelven tus dudas de forma muy ágil. Cons Algo que añadiría como punto negativo sería su precio, aunque creo que a la larga si lo sabes utilizar bien se acaba amortizando y gracias a la opción de descuento por compromiso de uso puedes obtener descuentos. Review Source MC Marco C. IT Expert Consumer Services Used the software for: 1-2 years ### "Twilio: An Affordable and Reliable Cloud Communication Solution" April 9, 2024 5.0 Pros This sms marketing and cloud communication software is affordable and reliable to use. Twilio has great capabilities. Cons No dislikes for Twilio. Twilio works so well for us. Review Source VR Verified Reviewer CEO Package/Freight Delivery Used the software for: 1-2 years ### "Twilio has real bad customer service!" August 2, 2023 1.0 I usually don't leave reviews but I am so upset of how Twilio treated me and my business that I feel an obligation to do so. Twilio has very bad customer service. If your app, website or product depends on its service like API or SMS, I would look somewhere else like Plivo or other service providers. Twilio suspended my account for weeks on an error through their system and through numerous emails, they took their time to unsuspend it while my business was being damaged every day by it. I would never recommended Twilio to any businesses or consumers. Pros There is nothing much to like about Twilio. Cons Twilio has real bad customer service and not reliable platform for businesses that depend on API and SMS for their businesses. Review Source FL Florian L. PDG Health, Wellness and Fitness Used the software for: Less than 6 months ### "Catastrophique" March 3, 2023 1.0 Affreux, aucun service technique réellement à votre écoute, aucune réponse valide, le service commercial vous réponds simplement au bour de 1 mois que les tarifs annoncés dégréssifs pour l'envois de sms ne le sont en réalité pas ! Le coût du sms est plus du double par rapport à mailjet que je conseille fortement du coup. Pros Soit disant un tarif dégréssif. Au bout de près de 1 mois nous obtenons enfin une réponse mais nous indiquant que le tarif ne change pas que ce soit pour l'achat de 1000 ou 10 000 sms !!! Cela était indiqué l'inverse pourtant.Service technique incompétent. Avec ma société nous tentons de trouver une solution pour encoder un sms depuis plus de 1 mois et malgré une quizaine de réponses par mail nous indiquant des réponses qui n'ont rien à voir avec la demande la réponse n'est pas encore trouvée !!!!Vous êtes livré à vous-même, avec un tarif d'envoi de sms à un coût exorbitant et en plus avec seulement 50 caractères au lieu de 70 habituellement afin de vous faire régler deux sms !!! Le tarif dégréssif promis n'existe pas en réalité donc Twilio est à déconseiller très fortement. Cons Mensonges sur la tarification dégréssive !Sms de 50 caractères au lieu de 70 !!Livré à vous même car ils ne vous donnent aucune réponse valable donc catastrophique Review Source VR Verified Reviewer Pricing Strategy Advisor / REALTOR(R) Used the software for: 2+ years ### "Tyranny of the 2FA gods!" February 1, 2018 2.0 Authy by Twilio is a run-of-the-mill 2FA app. There's nothing special about it. It works when you're not switching your hardware. Cons Customer Support is only available by email, not by phone, and it takes 1-3 days to hear back from them. I was in the process of integrating their OneTouch functionality into a software program I'm designing, and I finally found out why no one else integrates it. It's busted and when you go to click the "Accept" or "Reject" buttons, it gives you an error. Authy support said to reinstall my Authy app, and now I can't get back into the app until 2 days later because of their overbearing security. They refuse to get me out of the bind, and I'm unable to access any of my accounts until they lift the hold. I've learned my lesson and I'm going to use LastPass so they can't hold my accounts hostage anymore for their nefarious purposes. Review Source VR Verified Reviewer Artificial Intelligence Engineer Information Technology and Services Used the software for: 6-12 months ### "A nice tool for your communication needs in business" February 19, 2023 3.0 I would say a decent tool to take advantage of and implement it to your business solutions with sending emails and SMS messages to the desired customer base or users at a fair cost. Pros We had used the API integration for our use-case in the AI vehicle sub field for messaging and VOIP. The integration was quite challenging with our software and mobile app as it took months together to come into shape and actually work. The team was supportive with resolving our queries slowly, sequentially helping us achieve what we wanted for our solution. Cons Although the messaging/notification features offered, you need to always check your mail status to check if the message was sent or not. At times, even the mail system failed to report that led us to a confusion with the APIs. Review Source Jeff D. Principal Leisure, Travel & Tourism Used the software for: 2+ years ### "Great for Triggered Text Message Notifications" December 18, 2018 5.0 Overall, very happy. Great value for the money. Would highly recommend. Pros We've been using this system to send text notifications to a distribution list when someone visits our website and completes a form to request information. We typically receive emails from clients who send 3-5 similar, if not identical emails to multiple tour operators. By dramatically decreasing our time to contact the potential client and answer questions via email or over the phone, we saw a marked increase in booking conversions. Using the Zapier integration between our Website form tool "Gravity Forms" and Twilio, we now can respond to online inquiries a matter of minutes, and secure a booking before our competitors can even open their email. Cons In the Zapier setup, it is a bit of hit and miss to get all the custom text to layout like you want in a single text message. Review Source VR Verified Reviewer data analyst Accounting Used the software for: 6-12 months ### "Great Call center management solution" November 13, 2022 5.0 I will definitely continue to use it, because the solution meets my needs Pros Gives you all te features to properly handle your call and SMS Cons The set up and management is a bit complicate but is a nice app. Alternatives considered [CallHippo](https://www.capterra.com/p/159578/CallHippo/) Review Source John G. Digital Marketing Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Full solution in one place" July 27, 2021 5.0 We have been using Twilio for over 4 years. We will stick with them as they are a reliable platform and they are a core to our org model. Pros The best feature is that the environment is very stable. We use a few hundred telephone numbers for referral purposes and we never have any issues with bridging calls. Cons The price per number is a bit on the higher side. Close competitors have better monthly pricing but then don't have as many features. Reason for choosing Twilio Plivio Review Source Yige S. Customer Acquisition Analyst Financial Services Used the software for: 1-2 years ### "The bedrock of sms engagement with customers." November 23, 2022 4.0 In my department, Twilio is being used exclusively for mass sms engagement with customers. With our use of Twilio, we are successfully leveraging the vast opportunities that sms marketing provides. Pros The speed of short message service ( sms ) delivery to target audiences has impressed me the most. Coupled with how we have successfully used Twilio to deliver automated messages to target recipients on popular messaging platforms like Telegram and Whatsapp. Cons We don't get provided enough analytical data on Twilio. This limits my team when planning on ways to improve customer engagement though sms marketing . Review Source VR Verified Reviewer Solutions Manager Religious Institutions Used the software for: 2+ years ### "Nice for SMS/MMS, WhatsApp is frustrating" August 23, 2023 4.0 Pros Number creation and management is nice and easy. Logging is good, and APIs are top tier. Cons Channel breadth is a real issue. Texting and WhatsApp are all that's there. The WA integration was pretty frustrating. Simple tasks, like getting updates on number quality or template quality scores had to be done via support ticket. Review Source VR Verified Reviewer Responsable de Marketing Online y Ecommerce Cosmetics Used the software for: 2+ years ### "Un gran servicio de sms para automatizar campañas" November 15, 2022 5.0 Pros Es un servicio que funciona muy bien, llevamos utilizandolo tiempo porque nos permite automatizar el envío de sms con diferentes plugins de wordpress y así utilizar campañas de mailings automaticas en función de como interacciona el usuario en una de nuestras webs ¡¡ Muy recomendable !! Cons Funciona perfectamente de acuerdo a nuestras necesidades, nada negativo que objetar Review Source IB Ian B. Director of Marketing Marketing and Advertising Used the software for: 1-2 years ### "So easy it almost seems too easy. " December 11, 2019 5.0 We use Twilio Programmable Voice for a number of different use-cases. It is used to create trackable phone numbers for ads, internal phone/sms systems for sales/support and also integrated directly with our marketing automation platform, Autopilot. All of this had a fairly steep learning curve for a non-developer, but taking the time to do the work through Twilio (rather than a 3rd party software built on top of Twilio) has saved us a large amount of money and preserved a great deal of operational flexibility by preventing unwanted layers in our broader communications stack. Pros Twilio programable voice lets you build localized internet phone systems using numbers from anywhere in the world. I don't know of another comparable solution that isn't just another interface built on-top of Twilio. More importantly, it lets you customize these phone systems in every way imaginable (from drag/drop coding in Studio to custom apps) in just a few clicks. In terms of cost and flexibility, it is the clear winner in this space. Cons The product is trying to become increasingly friendly to non-developers, but it is still really positioned as a developer-first platform. It is a true platform technology, which is the root of most of Twilio's benefits – but that does come at the cost of being intimidating/less user-friendly to non-developers. Reason for choosing Twilio Google Voice is cool if you need an internet-based phone number for personal use or light business use. However, it is not scalable and lacks any of the functionality to be a real business too. Also, I think the terms of service say you shouldn't use Google Voice numbers for business, even though that is the main reason people get them? I guess that is another good reason to look at Twilio. Review Source AD Anil D. Founder and lead consultant, tpm Computer Software Used the software for: 2+ years ### "Twilio is the right call" January 2, 2023 5.0 Pros Twilio is a non profit communications partner, although for IoT, call center automation and automation use cases, it is also a non profitcommunications solution.Despite initial hitches in deployment with twilio ML issues, this mode of communication by coding is gaining ground.A fairly robust solution if you want high customisability. Cons The product is on the way to universal acceptability and unstability, reliability are some concerns with scripting for communication, the automated conversational answering does not always work. Review Source KA Kurien A. CEO Marketing and Advertising Used the software for: 2+ years ### "Super Scalable & Great Value" June 8, 2023 5.0 Happy with it, but call flows can be improved upon and simplify the integration process. Pros Great value for the pricing and options provided. Cons Some options are not easy to integrate or use, especially the call flows. Alternatives considered [CallRail](https://www.capterra.com/p/141829/CallRail/)[Ringba](https://www.capterra.com/p/176276/Ringba/) Reason for choosing Twilio Better pricing and options. Review Source AJ Abhinav J. Developer Information Technology and Services Used the software for: 2+ years ### "One of the most Powerful and Useful Platform in the World" June 5, 2022 5.0 Twilio is a great tool with a lot of Custom Features that can be plugged in to solve various business problems and provide value addition to Businesses. Pros Twilio provides a great level of services and is super easy to use. I personally used its WhatsApp API and Messaging API in my various Company Projects. It has a simple-to-understand API Documentation and powerful library support to get started with. Cons In Twilio for WhatsApp, the only downside I faced was it doesn't provide actual WhatsApp API which if provided could be of great help to me as new features of WhatsApp API takes time to come on Twilio. Alternatives considered [Wati](https://www.capterra.com/p/204314/WATI/)[360dialog](https://www.capterra.com/p/174965/360dialog/) Review Source Marcelo M. Analista de TI Textiles Used the software for: 6-12 months ### "Excelente plataforma de comunicação" December 6, 2022 5.0 Pros Gosto muito da praticidade na criação de regras de atendimento, segmentação de campanhas por equipe, a função do API de WhatsApp Business é excelente e com um custo muito bom para pequenas empresas Cons Como qualquer software bom é cobrado em dólar o que acaba ficando um pouco mais pesado, principalmente quando é necessário aumentar a utilização ou as licenças Alternatives considered [Octadesk](https://www.capterra.com/p/192993/Octadesk/) Reason for choosing Twilio Custo beneficio Review Source ES Ed S. CVO Marketing and Advertising Used the software for: 2+ years ### "Affordable 1:1 SMS messaging that natively integrates with Chili Piper and Marketo Engage" May 7, 2022 5.0 Experience has been positive and great Pros Extremely affordable option to send 1:1 SMS meeting reminders in conjunction with Chili Piper and increase show rates to hard earned appointments set by our sales reps as well as send 1:1 SMS marketing messages via Marketo Engage Cons Doesn't have 2-way, bi-directional texting capabilities when a prospects responds via text to either our meeting reminders or marketing messages Alternatives considered [Jive](https://www.capterra.com/p/189555/Jive/) Reason for choosing Twilio Pricing commitment Switched from [Skipio](https://www.capterra.com/p/174028/Skipio/) Skipio is a subscription-based Texting-CRM platform with a substantial monthly commitment Review Source VR Verified Reviewer Assistant Manager Consumer Electronics Used the software for: 2+ years ### "Always on the Go with Twilio!" August 31, 2018 4.0 Pros Competitive rates in the market is being offered. We use this in the company as the main tool for SMS messaging platform tool for our devices so it's cheaper compared to the rates we would be paying if we are to use the services offered by regular major carriers. It also allows use via API so very convenient and easy to set up in the backend for operational use with different platforms. Cons Lately, there's an issue when viewing/searching for SMS transaction logs. When you search for the logs using phone number as a search tool, sometimes the results will not show up. I think it's a bug. Also when the sub menus were changed from the previous version, it got confusing. Navigating the menus on the site got more complicated compared to before. Review Source PX Phill X. Personal Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Great piece of software" December 14, 2022 5.0 Great product, I use it to remind clients of appointments, send bulk messages as well as automated reminders to myself. Pros Allows me to link to Zapier, my CRM and also send messages from inside the website itself. Its a lot easier for mass texting then trying to do it yourself on your phone. Cons It is a little complicated to setup mainly because it has so many features and I needed to workout how to setup what I wanted but it has worked perfectly since. Review Source VR Verified Reviewer sr associate Management Consulting Used the software for: 2+ years ### "Twilio is tool for the quick solution to customers" October 8, 2022 4.0 over the web chat is cool software to use for the business to connect wih customers Pros the best feature is easy to install and easy to integrate with web. Also easy to response to customer and generate best dashboards to access data. Cons WhatsApp integration is quite challenging Review Source VR Verified Reviewer Head of B2B Product Information Technology and Services Used the software for: 2+ years ### "Best Communications API for Voice and SMS" February 17, 2020 5.0 Overall, it's highly recommended that every startup or business should go with Twilio as their backbone communications layer. Recently they added more services like email through SendGrid, so it is really powerful. Pros Using Twilio services for programmable voice and SMS means that we do not have to build that infrastructure, and can build features on top of that at a quick speed. I like how reliable the services is, which is a major draw and value for money with the costs. At occasional times when there are issues, they are resolved speedily. The team is super friendly, and will always be there to help answer our problems. Otherwise, the API documentation is great and easy to implement. Cons It doesn't work or work so well in places like China though, which is understandable. The admin console is largely usable but can include for features for less tech savvy people, understandably, not really their audience. Review Source SG Steven G. Production Supervisor Insurance Used the software for: 2+ years ### "A Solid Server" October 26, 2023 5.0 Overall it's a decent program. I wish it was a bit more stable, but the fact it allows hundreds of CCRs/CCAs/sales reps to be on calls simultaneously is a huge plus. Pros It is able to handle a call center that has hundreds of employees taking calls at the same time. Cons It crashes a fair amount and we do have issues with it at times. Review Source AA Armando A. Marketing Manager Law Practice Used the software for: 2+ years ### "Best of the best" April 7, 2024 5.0 Pros Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses. Cons It is not as user friendly as other platforms and it requires somewhat technical knowledged to set it up and deploy. Reason for choosing Twilio Pricing, efficiency, compatibility with other platforms, capabilities. Review Source Muhammad Aamer K. full stack developer Real Estate Used the software for: 1-2 years ### "Twilio is the best programmable communication tool." December 18, 2023 5.0 My overall experience is great with twilio i have been using it for more than year and will continue to use it. The pricing is good comparatively and also it's API is fast and relaible i have integrated twilio in my websites and i am very happy with it. Pros I love Twilio because it comes with a very nice pricing system and then the api is my favorit. You can use it for sending messages and calls that you have pre programmed and is very very very helpful to solve your costumer's problem and keep the engagements and the top level. Cons One Thing i do not like about twilio that you can not customize your sender name for some countries like USA. so the sms sent is from twilio's own username i do not know why is twilio not allowing to use a custom sender name in all countries but yes this is the only thing i do not appreciate Review Source Talk to a Capterra advisor for free and get results within 15 minutes.