# Page 8 | Twilio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Twilio the right VoIP solution for you? Explore 501 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews --- Twilio 4.4 (501) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 8 - Reviews of Twilio ## Showing most helpful reviews Showing 176-200 of 501 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Product Manager Management Consulting Used the software for: 2+ years ### "Dial Twilio to add telephony to your application" September 13, 2018 5.0 We used Twilio as part of our SaaS enterprise business application to do voice signature/ gather consent via an automated call, do short polling via voice and get consent via text message. Pros Twilio makes adding telephone based interactions - call/ SMS etc... to an application dead simple. No hardware or software to install - just APIs and you pay for what you use and nothing more. Cons At times documentation has not been found to keep pace with the functionality. That is just a minor irritant. Review Source KT Konstantinos T. DevOps Engineer Information Technology and Services Used the software for: 6-12 months ### "Call routing has never been easier" December 28, 2022 5.0 Twilio along with Zapier have never failed us and its pricing is really good for the services we use. Pros The API integration of twilio makes it easy for our business to operate and use the automation solutions provided by zapier. Cons The dashboard used to be a bit confusing when we started using the product. However after a couple of days I get its logic. Reason for choosing Twilio Cost efficiency Review Source Eugene M. Developer Information Technology and Services Used the software for: 1-2 years ### "Twilio Review" June 18, 2021 5.0 They are the best Teleco API service providers I have used so far Pros Using Twilio's APIs is really easy and the cost structures surrounding their APIs are user-friendly considering the fact that it's on a pay as you go, model. Cons While doing registrations is an easy process. Getting verified to use the services can take quite some time. Review Source VR Verified Reviewer Director of Enrollment Services Higher Education Used the software for: 1-2 years ### "Powerful tool with a learning curve" December 20, 2019 5.0 Twilio has hugely improved our range of communication with prospects and students. Texting from Salesforce using the Twilio integration also allows us to keep track of our communication effectively. I would definitely recommend Twilio to anyone. That said, in my experience, it can take some time to work through the set-up process, and you’ll want to set aside plenty of time to make sure things are working well. With great power, unfortunately, comes a lot of complication. Pros \- Twilio offers lots of options for managing communication with customers. - Twilio is deep, and deeply customizable. - Extensive documentation and training helps get inexperienced users started. - Twilio integrates well with other platforms we use. Cons \- It can be difficult to find your way around the website. - Even with documentation, setting up functions can be confusing. Reason for choosing Twilio We considered a range of products, but not very seriously. Twilio’s accessibility, range of functionality, and stability made it an easy choice for us. Review Source EC Ernesto C. RTA Financial Services Used the software for: 2+ years ### "Twilio review" November 27, 2022 5.0 Pros We can easily track our staff and monitor our productivity and volumes Cons None so far, if there will be will keep you posted Reason for choosing Twilio N/a Review Source VR Verified Reviewer Ingenieur IoT Information Technology and Services Used the software for: 6-12 months ### "Twilio - Plateforme de service client" December 6, 2022 4.0 Selon mon experience, on a utilisé Twilio afin de résoudre des besoins de télécommunications et messagerie pour différents cas d'utilisation. Ca permet d'atteindre les utilisateurs sur les différents canaux. Pros Le plus apprécié dans ce logiciel est que Twilio est l'une des APIs les plus fiables pour envoyer des SMS et des messages sur le marché. Ainsi, concernant les prix, c'est assez compétitifs. Cons Le moins apprécié dans ce logiciel est que Twilio manque un peu d'intégration avec quelques services. Review Source Svetla M. Project manager Information Technology and Services Used the software for: 2+ years ### "An easy to use sms sending tool, easy to integrate with other solutions" March 7, 2021 5.0 Easy to use sms sending solution that integrates well with many third party solutions, for a fair price. Sending of messages is pretty fast, there is log of messaging activity and overall this is a great tool to extend your marketing messaging. Pros Twilio is very easy to onboard. Have integrated it with 2 different tools which connected to Twilio and Twilio was sending sms based on data passed by those tools. I can say that account sign up was very easy, the interface was fairly quick to understand, the pricing of sms is fair and support was quick to respond. It does support sending sms for many countries. Cons When there is some error with the sms sending (due to integration issues or other), the errors are not very intuitive and may take some time to nail out the issue. But otherwise the tool has worked great. Review Source VR Verified Reviewer Software Engineer Real Estate Used the software for: 1-2 years ### "Perfect tool for building your own in app communication system" June 29, 2019 4.0 It was definitely great! Pros We built our inapp communication system which is extensively used by our clients to reach out to their clients through sms, text messages and calls via our app. As a developer I loved the light weight apis twilio provides along with amazing sets of documentations, that building all the features with twilio were smooth. They provide amazing options to track all the events throughout the process with events and callbacks, making the debugging process really easy. Cons They do not have much of documentations for the emerging language Golang :( Review Source Jordan M. Digital Media Specialist Marketing and Advertising Used the software for: 2+ years ### "A Backbone For Phone Numbers and Call Tracking" July 22, 2021 5.0 I've been using Twilio for years, and don't see a time I'll ever be without them. Valuable platform and tools. Pros I'm not a "coder" and Twilio makes it relatively easy for non-coders to provision phone numbers at a reasonable price and then direct those phone numbers in a variety of customizable ways. Now, with their addition of their Flow Studio, it's making it even easier for non-coding but tech-savvy people to truly control their communications for phone numbers, phone calls and even SMS messaging. Cons There have been challenges with getting decent phone numbers in some areas, and some of the flows are difficult to troubleshoot and make function without errors. Review Source Francis M. Software Dev Computer Software Used the software for: I used a free trial ### "Api is very easy to use" March 11, 2020 5.0 Overall use the api and setting up was a peace of cake, the subscription price and the option to create custom project for the client was great and watch how to use it thru a tutorial was not longer then 5 min, my client was conform with the integration of sending SMS and MMS to his customer and it did not required additional hardware. Pros You can either setup a new project with their own tool or just create your project on your own language programming of your preference, using the api is very easy and you can create the necessary tools to customize and ready to use for the end user, in my case I stored and encrypted withing the database, and explain the end user the price this company use and is not that expensive, it doesn't required additional hardware to use. only internet and is ready to go. Cons There limited Hispanic countries when I tried but I see the list is still expanding, for the moment my specific country was not yet available, so I have to use the USA number which the client was not that happy about it, but agree to use until our country was available. Reason for choosing Twilio Other products did not have a intuitive API to use. Review Source AT Amanda T. CEO Marketing and Advertising Used the software for: 1-2 years ### "Twilio is a good place to start." May 27, 2022 5.0 It has been up and down. I love the ease of purchasing a number but building apps and flows is not my strong suit, however, you have to learn to do it if you want to use the service without a third-party app. I really think if they made their own easy-to-use apps, that people would increase usage tremendously. Pros I was excited to integrate phone numbers into my CRM. Cons I switched CRMs and the porting process and other aspects became very complicated. It took a couple of months. Review Source DB Dusty B. Admin Assistant Mental Health Care Used the software for: 1-2 years ### "Great SMS tool" October 18, 2022 4.0 Overall it’s been a great and efficient SMS tool Pros I like that it integrates with our CMR and that we can created canned SMS texts to send out. Cons Although it’s great that it integrates with our CMR, I’m not able to have my texts connect with my tickets under supervisor/admin responsibilities. Review Source David T. Chief Technology Officer Computer Software Used the software for: 2+ years ### "Added Messaging APIs to our product" January 8, 2019 5.0 Our software product did not have Messaging so Twilio filled in that gap in a couple of days Pros Excellent API Set, outgoing and incoming Messages with SMS and WhatsApp. We used Twilio to quickly add a Messaging component to our base application. Very inexpensive Cons As for any API Setup you need to be a programmer to do this. Twilio has a messaging dashboard, but we are programmers so we went straight to the APIs Review Source Mónica D. Founder Marketing and Advertising Used the software for: I used a free trial ### "Buena plataforma de comunicación en la nube" March 27, 2023 5.0 Pros Me gustó la calidad de la aplicación en cuanto a sonido y video. Ofrece muy buenas soluciones para el envió de sms, que en nuestro caso es lo que estábamos buscando. El precio es asequible si la vas a utilizar mucho y tienes gran volumen de demanda. Cons En nuestro caso y para el poco volumen que manejamos, nos echó para atrás el precio. Switched from [Plivo](https://www.capterra.com/p/164618/Plivo/)[Bandwidth](https://www.capterra.com/p/167939/Bandwidth/) por ir probando otras aplicaciones que puedan funcionarnos e investigar las apps Review Source LB Laura B. Buisness owner Health, Wellness and Fitness Used the software for: 2+ years ### "Twilio for small buisness" January 11, 2023 4.0 Great. Pros Good support when setting up. Easy to integrate with other software. Cons I mainly use twilio through other integrations and everything runs smoothly so no cons from me. Reason for choosing Twilio Recommend to me by other similar business owners. Review Source VR Verified Reviewer Director Automotive Used the software for: 1-2 years ### "System down waiting in line for them again" September 22, 2023 1.0 It's a business system with crap support Pros It works when it works. It crashes and doesn't work Cons They updated their system, you have to hoop jump to catch up. You're down and waiting in line for 2 weeks. After 2 weeks we are notified they had a system error and we have to reapply and wait 2 weeks again Review Source NT Nihilkumar T. Assistant Manager Information Technology and Services Used the software for: 6-12 months ### "Twilio Review" February 18, 2023 5.0 Pros The best product to send an SMS notification to the end user is Twilio. Always the goto product if there is an functionality to send SMS notification. I am an RPA developer and used twilio in lot of processes which is working like a charm!! I know aprat from SMS service they provide lot more, will update this review once i get chance to work / implement their other services. Cons I have not seen anything to dislike in my experience. Review Source VR Verified Reviewer Web Content Manager Furniture Used the software for: 2+ years ### "Great call recording features for quality assurance" May 1, 2018 5.0 We were able to monitor phone calls to improve customer service and employee training Pros We use the call recording component of Twilio to record inbound customer service, sales, and support calls. We had the recording integrated with our website via the specialty phone numbers that we put on site. This gave us tremendous insight into our customer experience process. I can't speak to the implementation part since it was handled by our website provider, but using it was very simple. Cons Since we utilized the client side integration, I can't speak much to the native Twilio functionality. Everything that came through on our end was great. I think I would have preferred the native Twilio features, however, to have more flexibility with how we manage our calls. Review Source Ahmed S. Social media marketing and design expert Media Production Used the software for: 1-2 years ### "No one does voip better than twilio " August 5, 2021 4.0 My overall experience with twilio has been great and I hope it stays the same Pros I absolutely love that twilio provides new users with enough free credits to buy multiple numbers of their choice and use them for incoming and outgoing calls and messages for months Cons There’s nothing I dislike about twilio they are just amazing at what they do but if they had live customer support it would have been even more better Review Source KW Kathleen W. Factory Warehousing Used the software for: Less than 6 months ### "Twilol" February 6, 2023 5.0 My overall experience was good i wild definitely use it again and definitely recommend to friends and family Pros I liked how easy it was to record stuff and to manage important stuff as well Cons It was kinda slow at times but it was a great app Review Source VR Verified Reviewer Commercial Banking Used the software for: 6-12 months ### "Twilio m'aide " December 26, 2023 4.0 je suis très satisfait, il me fait gagner du temps Pros Frâce à Twilio mes message son personnaliser et ça me fait gagner du temps Cons je n'ai pas trouver d'inconvénient à Twilio Review Source Andreea C. Partnership Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Amazing service for making calls " March 27, 2022 5.0 I'm very happy with Twilio and would recommend it to anyone who needs a reliable way to communicate via phone or text. The pricing is fair and the customer service is excellent. Pros This is a fantastic service at a reasonable price. Twilio is an excellent solution for establishing a phone communication infrastructure and sending SMS messages. Cons The only con I can think of is that Twilio doesn't offer a way to send MMS messages, but that's not a big deal for me. Review Source JS Jozef S. Customer Support Manager Information Technology and Services Used the software for: 2+ years ### "Great VOIP provider for SIP Trunking" June 21, 2022 5.0 Pros One of the best VoIP providers for SIP trunking which offers very good value for money. Cons I am a little disappointed that lately, we needed to migrate some of our numbers from Twilio to other providers, as Twilio no longer supports phone numbers from some countries that they have been providing before. But at least we could quite easily transfer affected numbers from them to other VoIP provider (that also support SIP trunking, but does not have such good prices). Review Source Shashank P. Digital Marketing Analyst Information Technology and Services Used the software for: 1-2 years ### "A Great way to Build Automated Contact Center for Coustomers" March 6, 2020 4.0 Overall it is a great platform and gives variety of services for messaging, text, voice etc. API's for according to business requirement. Most interesting part is that all are customizable. Pros I have suggested this tool to many of our clients and they get very great response and business through this. It has the feature of voice, watsapp, mail and many more API for your business requirement. Cons Somehow, Its pricing is too high compared to other existing platform in the market. It has also some limitations over voice API's. Review Source Rodrigo Alejandro A. Deal Closer Hospitality Used the software for: 6-12 months ### "SMS feature for your CRM in your company! " May 26, 2022 4.0 Overall is awesome product, it does what it done for, no big complaints about the tool, totally recommended Pros Easy integration and management of the tool in your CRM Cons Notification inside Zendesk were a little bit tricky to set up Review Source Talk to a Capterra advisor for free and get results within 15 minutes.