--- title: "Ideta Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ideta Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/180199/Ideta/" page_type: "product" language: "en" --- # Ideta Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ideta ## What is Ideta? Ideta' Livechats enables you to strike up real-time conversations with your customers while they're on your website By using a livechat, you can boost your customer satisfaction and engagement by providing fast answer to their queries. Moreover, 83% of shoppers explained they needed some form of support during their online journey. By providing your undecided customers with quick and personalized help, you can increase your sales and conversion rates. ## What is Ideta used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/) Top alternative Featured Overall rating Based on 53 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price €29 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Ideta Overview Updated August 2026 AI summary Ideta offers businesses of all sizes cloud-based live chat and virtual assistant capabilities, supporting real-time communication with features like autoresponders, proactive chat, and customizable branding. It enables integration with CRM systems and multi-channel communication, and includes tools for analytics, collaboration, and file sharing. Users often note an initial learning curve, with resources and support available to help teams adapt. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ideta 4.8 (53) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price €29 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (53) Ease Of Use 4.7 (16,466) Value For Money 4.8 (46) Value For Money 4.5 (11,516) Customer Service 4.9 (44) Customer Service 4.6 (10,729) ## Ideta alternatives Highest Rated [4.8 (75)](https://www.capterra.com/p/229303/Wing/reviews/) Starting price $699.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## FAQs about Ideta Overview ### What problems does Ideta solve? Ideta solves slow customer response times, repetitive support questions, and missed lead capture by letting teams deploy no-code AI chatbots across websites and social channels. Customer support, marketing, sales, and internal operations teams use it to automate FAQs, hand off to live agents, connect APIs, and streamline internal help workflows. Answer based on 26 reviews Overview ### Which roles and teams benefit most from Ideta? Ideta is most used by founders, CEOs, presidents, and other business leaders who need to automate customer interactions without adding operational complexity. Product, innovation, and development teams use it to build chatbots and streamline digital workflows, while agency, HR, and coaching professionals deploy it to improve engagement, support, and lead qualification. Answer based on 53 reviews Overview ### What company size and industries is Ideta built for? Ideta is built primarily for small businesses, which make up 89% of reviewers, and it is used most in Marketing and Advertising at 23%. It also serves IT and marketing teams, with reviewer presence in Information Technology and Services at 11% and Internet at 8%, mainly for conversational AI platforms. Answer based on 53 reviews Features and Usability ### What are the key features of Ideta? Ideta includes core chatbot features like no-code chatbot creation, conversation flow design, live chat handoff, and multi-channel messaging for websites and social media. Differentiators include NLP and AI model training, customizable branding, templates, analytics with chat history, and API or Dialogflow integrations for bot operations and customer support. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does Ideta integrate with? Ideta integrates with over 20 third-party tools, including Zapier, Dialogflow, Meta for Business, Slack, Microsoft Teams, HubSpot CRM, Salesforce Customer360, Jira, Google Analytics 360, Airtable, Discord, Instagram, SendGrid, Mailjet, Microsoft 365, and Genesys. Answer based on 10 reviews Getting Started and Support ### How easy is it to onboard and train a team on Ideta? Ideta offers in-person training, live online sessions, webinars, documentation, and videos, giving teams several ways to learn. Most users get started quickly with templates, tutorials, and support, while admins or first-time chatbot builders may need more time to understand the interface, features, and setup process. Answer based on 19 reviews Getting Started and Support ### What customer support options does Ideta offer, and how do users rate the experience? Ideta offers email/help desk, FAQ/forum, phone support, and chat. Users generally describe support as very responsive, helpful, and friendly, with quick answers and an involved team. Documentation, guides, and video tutorials help with onboarding, though some users mention an initial learning curve and a UI that can feel intimidating at first. Answer based on 26 reviews Features and Usability ### How easy is it to create a chatbot with Ideta? Ideta makes chatbot creation accessible for beginners while still giving agencies and advanced users room to customize deeply. It offers no-code building, templates, API connections, AI features, and website embedding, though some users say the flow builder and editor take time to learn because the interface differs from other chatbot tools. Answer based on 23 reviews Features and Usability ### Is Ideta easy to use for beginners? Ideta works well for beginners who want a no-code chatbot builder with templates, tutorials, and guided setup. Many small business teams and first-time chatbot users find it intuitive after onboarding, though some mention a learning curve, occasional UI quirks, and interface labels or layout choices that can feel confusing at first. Answer based on 12 reviews ## Features AI summary Based on 6,967 Live Chat reviews Not all Live Chat products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Ideta includes **Multi-Channel Communication**, which helps businesses manage conversations across more than one customer touchpoint. However, it does not include **Chat/Messaging** or **Real-Time Notifications** among the top-rated features. Instead, it offers related capabilities that reviewers also value, including **Real-time Consumer-facing Chat** (**43%**), **Mobile Access** (**44%**), and **Transcripts/Chat History** (**36%**). These features can help teams respond to customers from different locations, keep records of past interactions, and maintain visibility into ongoing conversations, allowing teams to provide more consistent support and follow-up. Multi-Channel Communication 4.8 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Real-time Consumer-facing Chat 4.7 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Mobile Access 4.7 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.7 (11) 45.45% of 11 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Chatbot 4.9 (24) 50.00% of 24 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 4.8 (20) 55.00% of 20 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Ideta 30 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Intent Recognition: Helps understand a user's intentions/actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - Personalization: Adjust communications based on previous interactions or personal preferences - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Speech Recognition: Train your system to interpret and transcribe voice messages - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities --- Get Advice We can help you find the software with the features you need. Features 4.7 (53) 4.7 Based on 53 reviews ## Pricing Value for money 4.8 (46) Free Trial Free Version Basic €29.00 Per Feature,Per Month Value for money 4.8 (46) 4.8 Based on 46 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (44) 4.9 Based on 44 reviews ## User reviews Overall rating 4.8 Based on 53 reviews Filter by rating 5(40) 4(13) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Founder Luxury Goods & Jewelry ### "Powerful chatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 12, 2023 Pros It is more powerful than I thought. You can integrate it anywhere. Everything is customizable. Cons The tutorials are not easy to understand. It has a learning curve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Andrei H. Founder and Web Developer Internet ### "Différent et beaucoup plus prometteur que la plupart des logiciels de chatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 13, 2023 IDETA est un chatbot hautement fiable basé sur l'IA et l'apprentissage automatique, vous permettant de former votre propre modèle NLP. Il offre une expérience personnalisée et très intuitive à vos clients, sans écrire de code. Dans l'attente d'une utilisation productive à long terme d'IDETA. Pros J'ai récemment commencé à utiliser IDETA et je suis impressionné par le chatbot très fiable basé sur l'IA et l'apprentissage automatique. Il était vraiment facile de former mon propre modèle de PNL et l'expérience personnalisée qu'il offre est incroyablement intuitive. Je suis ravi de voir comment je peux utiliser IDETA pour continuer à développer mes compétences en intelligence artificielle et en apprentissage automatique. C'est un excellent outil pour tous ceux qui cherchent à en savoir plus sur ces technologies.IDETA offre un énorme potentiel d'expansion à long terme grâce à sa capacité à s'intégrer à des outils de gestion d'intégration tiers bien connus (tels que Zapier) et vous pouvez même connecter votre propre API personnalisée. Cons Je ne peux penser à rien d'important pour le moment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Christoph H. IT Consultant Information Services ### "Feines Produkt aus Europa" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 11, 2023 Gutes Produkt mit hoffentlich langer Zukunft. Pros Die Gestltung der Chatbots und Webhooks ist einleuchtend und einfach gestaltet. Schön wären mehrere Gesprächs-Pfade, die so noch nicht vorgesehen sind Cons Die Lernkurve für neue Anwender ist noch etwas steil, aber das wird durch den kompetenten Support wettgemacht- Reasons for choosing Ideta Wir brauchten eine gute Lösung aus und in Europa. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Dimitar M. Founder Animation ### "Great value and easy to implement solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2023 Excellent Pros It has a great connection with NLP services and has connection with Zapier. Cons It does not connection with other nocode tools except for Zapier. Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Developer Internet ### "Great product.. easy to implement and very efficient." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2023 Pros Best solution for anyone who needs chatbots. There is no need for software development knowledge and even if you have that knowledge, this product can help you save time with a ready and efficient solution. It is integrated with several services that allows you to add even more features. Cons I haven't seen any cons yet. So far everything has worked as expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jerry S. Founder Education Management ### "Long Awaited Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 5, 2023 Pros We run multiple social media platforms with very high followers interaction via comments and DM. We answer them manually and never found solution, until we found Ideta. We're still in our early stage, definitely requires learning curve, but we're used to it and can already Ideta will pay off handsomely to our team productivity! Cons Learning curve is required, but we're used to it and the payoff is worth it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Cyril M. President Information Services ### "A good tool !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 5, 2023 We will use it for : tchatbot on the website, automate the answers on social network and make an internal support for our collegues Pros This tool match perfectly with our needs. The first purpose for us is to integrate a tchat bot on our website to help customers. Cons The only thing (but it's normal) it's a little bit hard to understand all the features of the tool when we run it for the first time. But after a little learning (and there is a lot of ressources !) everything is running good ! Switched from [BotStar](https://www.capterra.com/p/180449/BotStar/) With Ideta you can change the style of the tchat to intagrate it on your website with your colors. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jamel G. CEO Transportation/Trucking/Railroad ### "Goooo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2022 Simple and quick learn Pros Very simple to use and ergonomic application Cons A little time to learn but it is usefull Reasons for choosing Ideta Best product ever Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jorge T. CEO & Founder Marketing and Advertising ### "Simple, easy to use chatbot with lot of power" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 10, 2022 I had a great experience using Ideta. Although easy to use, is full of features that I havent seen in other chatbots and I believe is really promising. For example the comments automation for Facebook. The more I know the software, the more I enjoy it. Pros The capabilities it has for implementing a chatbot on your website. Has sliders with images for your client to chose from, easy to use dialog and store of important data. Also has out of the box validation for email (really important in my opinion) and a "are your still there?" automatic dialog. Cons Some out of the box features that I need to work around to cover, like Google Ads integration and some specific entities store in NLP (Dialogflow specifically). Im confident that the development team is covering this sooner than later so Im looking forward to develop new projects with Ideta. Alternatives considered [respond.io](https://www.capterra.com/p/179311/Rocketbots/) [Cliengo](https://www.capterra.com/p/158756/Cliengo/) Reasons for choosing Ideta I choose Ideta for this specific project that wanted me to put a slider the user can choose from on the website chat. None of the other chatbots that I tried let me do that. Once I started using Ideta discovered how easy is to create new bots from scratch so thats why I offer it to my clients. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IA Ilia A. Founder Marketing and Advertising ### "So many possibilities!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2022 We never hoped that one day we could find something so good! Pros What we liked the most was the idea that it would allow us to develop an AI that could make multiple conversations for us. Cons Because the software includes so many features, it took us a while to figure out how to implement all of them. But the manual helped us a lot. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/180199/Ideta/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [WhatsApp vs Ideta](https://www.capterra.com/compare/180199-180345/Ideta-vs-WhatsApp)