# Ideta Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ideta the right Conversational AI Platform solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180199/Ideta/reviews --- Ideta 4.8 (53) [View alternatives](https://www.capterra.com/p/180199/Ideta/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ideta Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews NR Natasha R CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “Ideta is a highly customizable software, from the design of the chat to the ability to connect APIs and use AI to create a bot that is 100% suited to your needs.“ May 28, 2022 Daniel H CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “This is annoying as you have to lean to keep pressing save when it could be simple to have an autosave in place.“ May 26, 2022 Courtlin H DirectorInformation Technology and Services, Self-employedUsed the software for: Less than 6 months. “I also found the preloaded chatbot templates covered quite a few of my potential use cases, which made it much easier to get up and running with a chatbot customized for what I needed it to do (e.g. make appointments vs. tech support tickets.)“ June 2, 2022 Eric J Head Career CoachConsumer Services, Self-employedUsed the software for: Less than 6 months. “my biggest issue was deleting things I created wrong and trying to recreate them.“ May 27, 2022 VR Vinnie R Online MarketingE-Learning, Self-employedUsed the software for: Less than 6 months. “Its package also offers a very generous number of conversations you can have per tier making it a great opportunity for those who want to use it as a small agency and build chatbots for other business owners.“ May 23, 2022 SJ Shreyans J FounderRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I found some of the Ai had some irrelevant suggestions, that needs to be improved.“ May 21, 2022 NR Natasha R CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “The AI functionality gives this chat-bot a real edge. While I haven’t dived into it too much yet, I’m really happy to have seen use-cases where I can expand on my current bots to improve the experience for my prospective and current clients.“ May 28, 2022 Courtlin H DirectorInformation Technology and Services, Self-employedUsed the software for: Less than 6 months. “I've tried several others but found them cumbersome or tedious to setup.“ June 2, 2022 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aeryn L. Web Developer Information Technology and Services Used the software for: 6-12 months ### "An Inspiration" May 30, 2022 5.0 Am so glad I chose Ideta over the more trendier options in chatbot technology. Be prepared to read through the tutorials more than once to get a grasp of what your bot can do, and how to execute them, but overall an excellent piece of software that I'd recommend for any website. Pros Chatbots tend to be one-size-fits-all in the utilitarian design, but Ideta is much different. They provide ample options for design, making sure your chatbot box truly looks like it's part of your site and not a third-party product that you've happened to purchase access to. With access to analytics and chat logs, I have a better understanding of prospect's intentions. Cons There are a LOT of choices and options to make the most of your chatbox. It can be a bit overwhelming at first, but once you have a clear idea of what your chatbot(s) are supposed to do, it get's easier over time to set up each option and condition. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/) Reason for choosing Ideta I chose Ideta because of the price, but also because of the ample options available to make the chatbox look as part of the overall website with seamless integration. Review Source JT Jorge T. CEO & Founder Marketing and Advertising Used the software for: Less than 6 months ### "Simple, easy to use chatbot with lot of power" June 10, 2022 4.0 I had a great experience using Ideta. Although easy to use, is full of features that I havent seen in other chatbots and I believe is really promising. For example the comments automation for Facebook. The more I know the software, the more I enjoy it. Pros The capabilities it has for implementing a chatbot on your website. Has sliders with images for your client to chose from, easy to use dialog and store of important data. Also has out of the box validation for email (really important in my opinion) and a "are your still there?" automatic dialog. Cons Some out of the box features that I need to work around to cover, like Google Ads integration and some specific entities store in NLP (Dialogflow specifically). Im confident that the development team is covering this sooner than later so Im looking forward to develop new projects with Ideta. Alternatives considered [respond.io](https://www.capterra.com/p/179311/Rocketbots/)[Cliengo](https://www.capterra.com/p/158756/Cliengo/) Reason for choosing Ideta I choose Ideta for this specific project that wanted me to put a slider the user can choose from on the website chat. None of the other chatbots that I tried let me do that. Once I started using Ideta discovered how easy is to create new bots from scratch so thats why I offer it to my clients. Review Source SJ Shreyans J. Founder Retail Used the software for: Less than 6 months ### "Creates Chatbot In Minutes" May 21, 2022 4.0 Pros \- Finish Creating your new chatbot in minutes. - Easy integration with major leading platforms. Cons \- I found some of the Ai had some irrelevant suggestions, that needs to be improved. - The interface is a bit of learning curve. But you’ll get use to it later when you start using it. Alternatives considered [yellow.ai](https://www.capterra.com/p/194013/Yellow-Messenger/) Reason for choosing Ideta \- Pricing and having LTD deal. Review Source EAP Edison Augusto P. CEO Computer Networking Used the software for: Less than 6 months ### "Great chatbot and easy to use" May 22, 2022 5.0 The time I've been there has seemed to me an application of a very good level and very advanced functionalities (more than expected). I was positively impressed with everything it brings. Pros The application has many interesting features and the possibility of extending its options with dialogflow. I think it's one of the best apps I've ever bought. After you understand the interface well, you can easily implement the chatbots and adapt them to the requirements of my clients. Cons the interface is difficult to understand, and the options could be improved depending on where they are placed, as well as the editor, which can be improved compared to other chatbot applications. I hope they improve that part. Alternatives considered [UChat](https://www.capterra.com/p/239947/UChat/)[Marketing Master IO](https://www.capterra.com/p/231121/Marketing-Master-IO/) Reason for choosing Ideta the price, the functionalities and the generous limits that it includes Switched from [Typebot](https://www.capterra.com/p/233968/Typebot/)[BotStar](https://www.capterra.com/p/180449/BotStar/) I needed something that would integrate me multiple channels and link with dialogflow Review Source CM Cyril M. President Information Services Used the software for: Less than 6 months ### "A good tool !" January 5, 2023 5.0 We will use it for : tchatbot on the website, automate the answers on social network and make an internal support for our collegues Pros This tool match perfectly with our needs. The first purpose for us is to integrate a tchat bot on our website to help customers. Cons The only thing (but it's normal) it's a little bit hard to understand all the features of the tool when we run it for the first time. But after a little learning (and there is a lot of ressources !) everything is running good ! Switched from [BotStar](https://www.capterra.com/p/180449/BotStar/) With Ideta you can change the style of the tchat to intagrate it on your website with your colors. Review Source Eric J. Head Career Coach Consumer Services Used the software for: Less than 6 months ### "Great no code tool to break into conversational chats" May 27, 2022 4.0 I wanted to create a smart chat bot that will help to answer my client's basic questions while also helping them schedule appointments etc. Pros the ease of use to get into the tool I also really appreciated the massive amounts of education the tool provides to get me ramped up. Cons there can be some hiccups as you learn this new way of doing things but the education helps a lot. my biggest issue was deleting things I created wrong and trying to recreate them. Alternatives considered [JivoChat](https://www.capterra.com/p/178227/JivoChat/) Reason for choosing Ideta jivo required me to be online and didn't really help me solve my problem of being a solopreneur Review Source VR Vinnie R. Online Marketing E-Learning Used the software for: Less than 6 months ### "Highly Recommended" May 23, 2022 5.0 The software works beautifully and it's packed with powerful features such as the possibility of sending images, videos, links, etc in your conversation, which is very handy as a chatbot to automate conversation flow. Its package also offers a very generous number of conversations you can have per tier making it a great opportunity for those who want to use it as a small agency and build chatbots for other business owners. The only downside in my opinion is their thinking behind the conversation flow building. Most software uses that drag-and-drop canvas to build the conversation flow, whereas Ideta's developers have to build a totally different way to do it making it a bit hard to start since you have to adapt yourself to their tool, but once you learn how it works, it super easy. It's just that initial first contact with the tool that can be a bit time and energy-consuming, and I was told that they're looking to improve it to the traditional drag-and-drop in a conversation with the team. Pros \- A lot of handy features - Very generous package - Best value for money - High-quality customer support -Highly customizable Cons They have their own unique way of building a chat conversation that differs from the traditional "drag-and-drop" flow. Switched from [Botgate](https://www.capterra.com/p/215328/Botgate/) Better price and Botgate was a bit buggy as off when I tried it. Review Source ST Sarah T. Support Team Telecommunications Used the software for: Less than 6 months ### "Great software and team " May 27, 2022 5.0 Very responsive support and the help documentation keeps getting better and better. Overall; great experience both with the software and the team behind it Pros Integrated AI is simple to set up and really powerful Cons Slightly different approach to traditional chat bot but once you get the hang of it it works really well Alternatives considered [Botgate](https://www.capterra.com/p/215328/Botgate/)[Drift](https://www.capterra.com/p/227417/Drift/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Ideta Overall features and cost were very competitive and flexible Switched from [BotStar](https://www.capterra.com/p/180449/BotStar/) Botstar model changed Review Source Zachary I. President Computer Software Used the software for: 1-2 years ### "I wouldn’t run my business without Ideta." May 23, 2022 5.0 We are incredibly lucky to have found such a partner. I wouldn’t run our business without them. Pros Incredibly easy to use. Links and syncs quick, and has had 99% uptime since implementing Cons The UI does need tweaking. But after hearing the user feedback they already started making proactive and positive changes Review Source Courtlin H. Director Information Technology and Services Used the software for: Less than 6 months ### "My favorite chatbot building platform" June 2, 2022 5.0 This is my go-to chatbot-building platform. I've tried several others but found them cumbersome or tedious to setup. Ideta's templates made it much faster to generate a POC chatbot than other platforms. The cartoons and playful spirit of the site also makes the process of building a chatbot seem like less of a chore :) Ideta also has a free udemy course to help with onboarding, which is a nice touch. Pros The UX/UI is clean, simple and fun to use. Although the platform is filled with cartoons, this is a serious chatbot-building platform that finally makes it easy for beginners to build chatbots. I also found the preloaded chatbot templates covered quite a few of my potential use cases, which made it much easier to get up and running with a chatbot customized for what I needed it to do (e.g. make appointments vs. tech support tickets.) Cons The site uses a lot of tooltip pop-ups, at least during the initial onboarding; the constant interruptions are a bit distracting. Having the ability to easily turn these off would be appreciated. The tooltips are useful but sometimes I just want to play around with a tool without being bombarded with pop-up "help". Alternatives considered [UChat](https://www.capterra.com/p/239947/UChat/) Reason for choosing Ideta Better value for the money, better UI/UX. Switched from [Dialogflow](https://www.capterra.com/p/180853/Dialogflow/) Lack of a visual interface Review Source Alexis C. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Muy buena alternativa a otros sistemas de chatbots" May 27, 2022 5.0 Me parece que será una de las mejores empresas de chatbots Pros Permite implentar los chatbots en cuestión de minutos Cons Tiene muchas herramientas y pudes confundirte un poco entre ellas Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Reason for choosing Ideta Ofrecen muy buenas herramientas y a precios razonables Review Source CH Christoph H. IT Consultant Information Services Used the software for: Less than 6 months ### "Feines Produkt aus Europa" January 11, 2023 5.0 Gutes Produkt mit hoffentlich langer Zukunft. Pros Die Gestltung der Chatbots und Webhooks ist einleuchtend und einfach gestaltet. Schön wären mehrere Gesprächs-Pfade, die so noch nicht vorgesehen sind Cons Die Lernkurve für neue Anwender ist noch etwas steil, aber das wird durch den kompetenten Support wettgemacht- Reason for choosing Ideta Wir brauchten eine gute Lösung aus und in Europa. Review Source NB Nick B. Director Information Technology and Services Used the software for: Less than 6 months ### "Great software and team " May 31, 2022 5.0 Great support team and reliable software Pros Nice workflow builder and really good AI/NLP options out of the box Cons For our needs Ideta has all we require as we are using this more as an onboarding assistant tool Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Ideta AI integration and cost was more scalable Review Source JS Jerry S. Founder Education Management Used the software for: Less than 6 months ### "Long Awaited Solution" January 5, 2023 5.0 Pros We run multiple social media platforms with very high followers interaction via comments and DM. We answer them manually and never found solution, until we found Ideta. We're still in our early stage, definitely requires learning curve, but we're used to it and can already Ideta will pay off handsomely to our team productivity! Cons Learning curve is required, but we're used to it and the payoff is worth it Review Source LD Lukas D. CEO Computer Software Used the software for: Less than 6 months ### "really easy to set up" May 27, 2022 5.0 Pros I am a small business owner looking for an assistant to help my clients with marketing. I've been struggling to find the best chatbot for that. I tried a few different ones and they were all lacking in one way or another. Ideta was a different story. It's easy to use, has a lot of features. I've been using Ideta for a couple of weeks now, and I can already see the difference in my sales. The chatbot is really easy to set up and it has helped me grow my business. Cons sometimes you can struggle with UI, but they have many tutorials there Review Source FD Franziska D. Marketing Marketing and Advertising Used the software for: I used a free trial ### "Ideta is very easy zo use!" May 20, 2022 5.0 We were looking for an easy to use and changeable chatbot creator. It had to be quick and easy to use. You don't need months of training for this. Pros Even if you have never worked with a chatbot before, creating it with Ideta is really suitable for everyone. The easy user interface and the operating options are great for beginners like me. It´s easy to understand how you must cocustomize the text in the bubbles. The Tutorials and Videos make it even easier. You can also include giphs and emojis in the chatbot replies. Cons Well, we haven't been using the tool that long so I can't say anything negative about it until now. Only that the user interface could be also in other languages like german or spanish. Reason for choosing Ideta I found out about Ideta from a good friend. He use it for his own Business. Now we can easily integrate a chatbot for our marketing purposes and save time. Review Source LB Léonard B. Responsable pôle traffic Internet Used the software for: 1-2 years ### "Mon utilisation d'IDETA" July 15, 2021 5.0 Pros Simplicité d'utilisation, service client réactif, mises à jour fréquentes Cons Je n'ai pas noté de point faible particuliers. Review Source Response from Septeo Group July 18, 2021 Thanks for that review ! TB Thomas B. CIO Banking Used the software for: 6-12 months ### "Fully functional" January 8, 2020 5.0 Pros Easy setup Versatile use Great and reactive support Cons I really apraciated almost everything... Review Source Response from Septeo Group January 9, 2020 Thx a lot ! We're proud to be useful. SS Sanjay S. Vice-President Civic & Social Organization Used the software for: Less than 6 months ### "Ideta chatbots, AI chatbots, and human takeovers" May 27, 2022 5.0 Pros Ideta is a chatbot with enhanced AI features and Live Chat takeovers. It is easy to create and customize a chatbot using Ideta with their no-code approach. There are a few templates to get you started along with guides on how to implement it on your website, Facebook, etc. You can set your flow where the bot can engage the customer after a few seconds. This allows the visitor some time to be acquainted with your product before the chatbot starts converting them into a customer. The human takeover process is seamless. You could use Ideta to handle FAQ, engage your customers, collect information to contact your website visitors again and many other ideas on how to use a chatbot. You could have different chatbots for different webpages and websites. You can easily clone/duplicate an existing bot once you built one, making it super easy to rebrand and reuse previously created bots. Cons The original language of Ideta was in French, so some older tutorials reference features in French. Likewise, some descriptors appear in French as well, which are easily reportable via their chatbot. The interface is not like other chatbots out there, so there is some adjusting to the new process. Review Source NR Natasha R. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Excellent Value & Service" May 28, 2022 5.0 Ideta is an extremely powerful chat-bot software that plays a crucial role in the operations of my business. I absolutely love that you can scale this bot to be as simple or complex as you want. In my case, I’ve been using this to capture leads on websites, and to provide support to existing clients. The AI functionality gives this chat-bot a real edge. While I haven’t dived into it too much yet, I’m really happy to have seen use-cases where I can expand on my current bots to improve the experience for my prospective and current clients. I also am very happy with the API integration and functionality, giving me great control over the operations of my bots. The customer support with Ideta is INCREDIBLE – one of the highlights for me, hands down. While there can be a bit of a learning curve to use their system, and there are a few little quirky things about their UI, I feel that they are very committed to the continual improve of this software, and the pros heavily outweigh any minor cons. I couldn’t be more pleased with this purchase, and am very impressed with Ideta. Pros Ideta is a highly customizable software, from the design of the chat to the ability to connect APIs and use AI to create a bot that is 100% suited to your needs. Ideta is extremely generous in its price compared to the offerings; I feel it’s an excellent value. I’ve had to communicate with customer support, and \[SENSITIVE CONTENT\] has been absolutely phenomenal! Ideta supplies a tremendous amount of templates to choose from to help jump-start your bot operation. I love that there is even ecommerce functionality built right in. They seem extremely attentive to their roadmap and continuing to improve the software. I’m really looking forward to the release of the mobile app to easily respond to live chats. I’m very pleased! Cons There was a bit of a learning curve for me when I transitioned from other chat bots to Ideta. They seem to be working on training materials, but it felt a bit incomplete to me, and I ended up learning how to use the software mostly through their templates and reaching out to support to get some questions answered. As this is a growing software, there can be some glitches from time to time. A notification of these things occurring would be nice (such as an update is being performed to the system, so some glitches may occur and be temporary). There are a few little quirky things with the UI, but nothing to be too picky about. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Review Source AH Andrei H. Founder and Web Developer Internet Used the software for: Less than 6 months ### "Différent et beaucoup plus prometteur que la plupart des logiciels de chatbot" January 13, 2023 5.0 IDETA est un chatbot hautement fiable basé sur l'IA et l'apprentissage automatique, vous permettant de former votre propre modèle NLP. Il offre une expérience personnalisée et très intuitive à vos clients, sans écrire de code. Dans l'attente d'une utilisation productive à long terme d'IDETA. Pros J'ai récemment commencé à utiliser IDETA et je suis impressionné par le chatbot très fiable basé sur l'IA et l'apprentissage automatique. Il était vraiment facile de former mon propre modèle de PNL et l'expérience personnalisée qu'il offre est incroyablement intuitive. Je suis ravi de voir comment je peux utiliser IDETA pour continuer à développer mes compétences en intelligence artificielle et en apprentissage automatique. C'est un excellent outil pour tous ceux qui cherchent à en savoir plus sur ces technologies.IDETA offre un énorme potentiel d'expansion à long terme grâce à sa capacité à s'intégrer à des outils de gestion d'intégration tiers bien connus (tels que Zapier) et vous pouvez même connecter votre propre API personnalisée. Cons Je ne peux penser à rien d'important pour le moment. Review Source Daniel H. CEO Information Technology and Services Used the software for: Less than 6 months ### "A Powerful AI Chat Bot that finally seems easy enough to build." May 26, 2022 4.0 I am enjoying the learning experience so far, it is much simpler than other bots i've had to programme. Pros A powerful bot that can integrate all sorts of external company data if needed I like that it is a very visual chat both, both at front and back end. Storing user data like name and email is quite simple Accessing company and bot information is simple. Cons No Auto Save after clicking off a bubble creation. This is annoying as you have to lean to keep pressing save when it could be simple to have an autosave in place. Videos are useful but annoying. The D1-7 videos really doesn't need the \[SENSITIVE CONTENT\] explaining things to camera, when it is more useful to see what he is talking about with the Screen. Review Source VR Verified Reviewer Developer Internet Used the software for: Less than 6 months ### "Great product.. easy to implement and very efficient." January 10, 2023 5.0 Pros Best solution for anyone who needs chatbots. There is no need for software development knowledge and even if you have that knowledge, this product can help you save time with a ready and efficient solution. It is integrated with several services that allows you to add even more features. Cons I haven't seen any cons yet. So far everything has worked as expected. Review Source IA Ilia A. Founder Marketing and Advertising Used the software for: 6-12 months ### "So many possibilities!" June 6, 2022 5.0 We never hoped that one day we could find something so good! Pros What we liked the most was the idea that it would allow us to develop an AI that could make multiple conversations for us. Cons Because the software includes so many features, it took us a while to figure out how to implement all of them. But the manual helped us a lot. Review Source Alexandra D. Production Manager Marketing and Advertising Used the software for: Less than 6 months ### "Chatbot Automation made Easy" May 29, 2022 5.0 The Ideta has in-depth video training, that walks you through optimising how you engage with your audience. And everything about the app. These videos are fun, with the company mascot. Overall the team is responsive and very helpful. Pros There is no coding required for this Chatbot. Which is awesome. It's easy to set up and you see the conversation flow in the App. This Chatbot uses natural language processing. So Chatbot is not robotic, more conversational. Cons I would like my CRM to be integrated directly so I could use my existing email sequence. Reason for choosing Ideta Easy to set up. 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