--- title: "Ideta Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ideta Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/180199/Ideta/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Ideta Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ideta ## What is Ideta? Ideta' Livechats enables you to strike up real-time conversations with your customers while they're on your website By using a livechat, you can boost your customer satisfaction and engagement by providing fast answer to their queries. Moreover, 83% of shoppers explained they needed some form of support during their online journey. By providing your undecided customers with quick and personalized help, you can increase your sales and conversion rates. ## What is Ideta used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/) Top alternative Featured Overall rating Based on 52 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price €29 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ideta 4.8 (53) VS. [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price €29 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (53) Ease Of Use 4.7 (16,488) Value For Money 4.8 (46) Value For Money 4.5 (11,536) Customer Service 4.9 (44) Customer Service 4.6 (10,749) ## Ideta alternatives Highest Rated [4.8 (75)](https://www.capterra.com/p/229303/Wing/reviews/) Starting price $699.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,488)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,244)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## FAQs about Ideta Overview ### What problems does Ideta solve? Ideta helps teams replace manual website inquiry handling and repetitive FAQ responses with customized no-code chatbots for appointment booking, technical-support ticket intake, lead capture, and ecommerce engagement. Small business owners, marketers, customer-support teams, and agencies can deploy branded bots, connect APIs, hand chats to staff, and review chat logs to understand visitor intent. Answer based on 23 reviews Overview ### Which roles and teams benefit most from Ideta? Ideta is most used by founders, CEOs, presidents, and agency owners who oversee customer-facing automation and service delivery. Marketing, social media, and traffic teams build conversational campaigns and qualify leads, while developers configure chatbot experiences and integrations. Support and training teams use it to answer routine questions and guide customers or learners. Answer based on 53 reviews Overview ### What company size and industries is Ideta built for? Ideta serves small businesses, which make up 89% of reviewers, particularly in Marketing and Advertising (23%). It supports conversational AI use cases across HR, IT, and marketing, with additional adoption in Information Technology and Services (11%) and Internet (8%); enterprises represent 11% of reviewers. Conversational AI platforms are the most common use case, cited by 53%. Answer based on 53 reviews Features and Usability ### What are the key features of Ideta? Ideta includes a code-free chatbot builder for creating customized chatbots without programming, supported by natural language processing for user interactions. Its core communication features include real-time consumer-facing chat and transcripts/chat history, which let teams review conversations and refine bot responses. It also provides autoresponders, routing, and multi-channel communication. Answer based on 14 reviews Integrations ### Which third-party tools and platforms does Ideta integrate with? Ideta integrates with over 20 third-party tools, including Zapier, Airtable, HubSpot CRM, Jira, Microsoft Teams, Salesforce Customer360, Mailchimp, SendGrid, Google Analytics 360, and Microsoft 365. It also connects to Discord, Instagram, Meta for Business, ClickSend, GENESYS, Moodle, and other catalog-listed platforms. Answer based on 9 reviews Getting Started and Support ### How easy is it to onboard and train a team on Ideta? Ideta offers in-person and live online training, webinars, videos, and documentation. Reviewers report that nontechnical users can get started quickly with templates and tutorials, while teams building advanced bots, APIs, or NLP models need time to learn the interface and features. Support can help resolve early setup questions. Answer based on 19 reviews Getting Started and Support ### What customer support options does Ideta offer, and how do users rate the experience? Ideta offers email/help desk, FAQ/forum resources, phone support, and chat. Users generally describe the support team as responsive, helpful, friendly, and engaged with feedback. Documentation, tutorials, and video training help with setup, although some users note an initial learning curve and an interface that can feel intimidating. Answer based on 26 reviews Features and Usability ### How easy is it to create a chatbot with Ideta? Ideta lets teams build customized no-code chatbots with templates, website embeds, AI, API connections, and reusable flows. Beginners, agencies, and ecommerce teams value the design controls and fast deployment, while some users need time to adapt because its conversation editor differs from familiar drag-and-drop builders. Answer based on 23 reviews Features and Usability ### Is Ideta easy to use for beginners? Ideta provides an approachable no-code chatbot builder, especially for beginners who use templates, tutorials, and guided setup. Small business teams find it easy to launch lead capture and support chats, but some users encounter a learning curve, unclear interface options, occasional saving issues, and limited language choices. Answer based on 12 reviews ## Features AI summary Based on 6,967 Live Chat reviews Not all Live Chat products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Ideta includes **Multi-Channel Communication**, which helps businesses manage conversations across more than one customer touchpoint. However, it does not include **Chat/Messaging** or **Real-Time Notifications** among the top-rated features. Instead, it offers related capabilities that reviewers also value, including **Real-time Consumer-facing Chat** (**43%**), **Mobile Access** (**44%**), and **Transcripts/Chat History** (**36%**). These features can help teams respond to customers from different locations, keep records of past interactions, and maintain visibility into ongoing conversations, allowing teams to provide more consistent support and follow-up. Multi-Channel Communication 4.8 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Real-time Consumer-facing Chat 4.7 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Mobile Access 4.7 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.7 (11) 45.45% of 11 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Chatbot 4.9 (24) 50.00% of 24 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 4.8 (20) 55.00% of 20 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Ideta 30 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Intent Recognition: Helps understand a user's intentions/actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - Personalization: Adjust communications based on previous interactions or personal preferences - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Speech Recognition: Train your system to interpret and transcribe voice messages - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities --- Get Advice We can help you find the software with the features you need. Features 4.7 (53) 4.7 Based on 53 reviews ## Pricing Value for money 4.8 (46) Free Trial Free Version Basic €29.00 Per Feature,Per Month Value for money 4.8 (46) 4.8 Based on 46 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (44) 4.9 Based on 44 reviews ## User reviews Overall rating 4.8 Based on 52 reviews Filter by rating Counts reflect reviews available in this feed. 5(39) 4(13) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Aeryn L. Web Developer Used the software for: Less than 1 year ### "An Inspiration" 5.0 May 31, 2022 Am so glad I chose Ideta over the more trendier options in chatbot technology. Be prepared to read through the tutorials more than once to get a grasp of what your bot can do, and how to execute them, but overall an excellent piece of software that I'd recommend for any website. Pros Chatbots tend to be one-size-fits-all in the utilitarian design, but Ideta is much different. They provide ample options for design, making sure your chatbot box truly looks like it's part of your site and not a third-party product that you've happened to purchase access to. With access to analytics and chat logs, I have a better understanding of prospect's intentions. Cons There are a LOT of choices and options to make the most of your chatbox. It can be a bit overwhelming at first, but once you have a clear idea of what your chatbot(s) are supposed to do, it get's easier over time to set up each option and condition. C& CEO & Founder CEO & Founder Used the software for: Less than 1 year ### "Simple, easy to use chatbot with lot of power" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 13, 2022 I had a great experience using Ideta. Although easy to use, is full of features that I havent seen in other chatbots and I believe is really promising. For example the comments automation for Facebook. The more I know the software, the more I enjoy it. Pros The capabilities it has for implementing a chatbot on your website. Has sliders with images for your client to chose from, easy to use dialog and store of important data. Also has out of the box validation for email (really important in my opinion) and a "are your still there?" automatic dialog. Cons Some out of the box features that I need to work around to cover, like Google Ads integration and some specific entities store in NLP (Dialogflow specifically). Im confident that the development team is covering this sooner than later so Im looking forward to develop new projects with Ideta. Cybershop I. Founder Used the software for: Less than 1 year ### "Creates Chatbot In Minutes" 4.0 June 7, 2022 Pros \- Finish Creating your new chatbot in minutes. - Easy integration with major leading platforms. Cons \- I found some of the Ai had some irrelevant suggestions, that needs to be improved. - The interface is a bit of learning curve. But you’ll get use to it later when you start using it. Augusto P. CEO Used the software for: Less than 1 year ### "Great chatbot and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2022 The time I've been there has seemed to me an application of a very good level and very advanced functionalities (more than expected). I was positively impressed with everything it brings. Pros The application has many interesting features and the possibility of extending its options with dialogflow. I think it's one of the best apps I've ever bought. After you understand the interface well, you can easily implement the chatbots and adapt them to the requirements of my clients. Cons the interface is difficult to understand, and the options could be improved depending on where they are placed, as well as the editor, which can be improved compared to other chatbot applications. I hope they improve that part. PR President President Used the software for: Less than 1 year ### "A good tool !" 5.0 January 6, 2023 We will use it for : tchatbot on the website, automate the answers on social network and make an internal support for our collegues Pros This tool match perfectly with our needs. The first purpose for us is to integrate a tchat bot on our website to help customers. Cons The only thing (but it's normal) it's a little bit hard to understand all the features of the tool when we run it for the first time. But after a little learning (and there is a lot of ressources !) everything is running good ! Eric J. Head Career Coach Used the software for: Less than 1 year ### "Great no code tool to break into conversational chats" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 30, 2022 I wanted to create a smart chat bot that will help to answer my client's basic questions while also helping them schedule appointments etc. Pros the ease of use to get into the tool I also really appreciated the massive amounts of education the tool provides to get me ramped up. Cons there can be some hiccups as you learn this new way of doing things but the education helps a lot. my biggest issue was deleting things I created wrong and trying to recreate them. VINICIUS S. Online Marketing Used the software for: Less than 1 year ### "Highly Recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 25, 2022 The software works beautifully and it's packed with powerful features such as the possibility of sending images, videos, links, etc in your conversation, which is very handy as a chatbot to automate conversation flow. Its package also offers a very generous number of conversations you can have per tier making it a great opportunity for those who want to use it as a small agency and build chatbots for other business owners. The only downside in my opinion is their thinking behind the conversation flow building. Most software uses that drag-and-drop canvas to build the conversation flow, whereas Ideta's developers have to build a totally different way to do it making it a bit hard to start since you have to adapt yourself to their tool, but once you learn how it works, it super easy. It's just that initial first contact with the tool that can be a bit time and energy-consuming, and I was told that they're looking to improve it to the traditional drag-and-drop in a conversation with the team. Pros \- A lot of handy features - Very generous package - Best value for money - High-quality customer support -Highly customizable Cons They have their own unique way of building a chat conversation that differs from the traditional "drag-and-drop" flow. ST Support Team Support Team Used the software for: Less than 1 year ### "Great software and team " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2022 Very responsive support and the help documentation keeps getting better and better. Overall; great experience both with the software and the team behind it Pros Integrated AI is simple to set up and really powerful Cons Slightly different approach to traditional chat bot but once you get the hang of it it works really well Zachary I. President Used the software for: 1-3 years ### "I wouldn’t run my business without Ideta." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2022 We are incredibly lucky to have found such a partner. I wouldn’t run our business without them. Pros Incredibly easy to use. Links and syncs quick, and has had 99% uptime since implementing Cons The UI does need tweaking. But after hearing the user feedback they already started making proactive and positive changes DI Director Director Used the software for: Less than 1 year ### "My favorite chatbot building platform" 5.0 June 3, 2022 This is my go-to chatbot-building platform. I've tried several others but found them cumbersome or tedious to setup. Ideta's templates made it much faster to generate a POC chatbot than other platforms. The cartoons and playful spirit of the site also makes the process of building a chatbot seem like less of a chore :) Ideta also has a free udemy course to help with onboarding, which is a nice touch. Pros The UX/UI is clean, simple and fun to use. Although the platform is filled with cartoons, this is a serious chatbot-building platform that finally makes it easy for beginners to build chatbots. I also found the preloaded chatbot templates covered quite a few of my potential use cases, which made it much easier to get up and running with a chatbot customized for what I needed it to do (e.g. make appointments vs. tech support tickets.) Cons The site uses a lot of tooltip pop-ups, at least during the initial onboarding; the constant interruptions are a bit distracting. Having the ability to easily turn these off would be appreciated. The tooltips are useful but sometimes I just want to play around with a tool without being bombarded with pop-up "help". [View all Reviews](https://www.capterra.com/p/180199/Ideta/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [WhatsApp vs Ideta](https://www.capterra.com/compare/180199-180345/Ideta-vs-WhatsApp)