# Page 2 | Ideta Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Ideta the right Conversational AI Platform solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180199/Ideta/reviews --- Ideta 4.8 (53) [View alternatives](https://www.capterra.com/p/180199/Ideta/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Ideta ## Showing most helpful reviews Showing 26-50 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OU Oswaldo U. Insurance Broker Insurance Used the software for: Less than 6 months ### "Ideta Learning curve but worth it very well" May 19, 2022 5.0 I am beginning to use this software, so I am learning and understanding well how it works, to try to apply all the capacity that it brings. It seems to me that it is a quality software that has its learning curve, but when you learn it you can apply it very easily and it is very useful. Pros what I liked the most about this software is that it has a competitive price and excellent qualities. After you learn it is easy to use, they have very good customer support. They have several ready to use templates. can customize to our brand colors and add logos Cons At the beginning you have to dedicate time to learn the software and be able to understand how it works, but after you learn it it is very easy to continue working on it. The UI could be translated to more languages (Spanish). Review Source Manu C. General Manager Retail Used the software for: Less than 6 months ### "Finally a chatbot in French, made by a French team!" May 19, 2022 5.0 Pros I've tested many chatbots but ideta is the only one that is of French origin and that integrates so well into my Ecommerce site. Well thought out, quick to deploy, with a support team that rocks and features that keep evolving. A great purchase that I don't regret! Cons At the moment, very few things. It's always a little bit difficult to configure a tchatbot but this one is much more easyer than other ones i used in the past! Review Source Ngoe M. CEO Information Technology and Services Used the software for: Less than 6 months ### "Very simple and powerfull chatbot" May 23, 2022 5.0 Pros Chatbot creation, AI discussion bot, No code for local implémentation, learning curve almost 0 Cons Some bugs on User Interface (sometimes updating data can be annoying if you don't save your button or text) Review Source VR Verified Reviewer écrivain Publishing Used the software for: Less than 6 months ### "Un Chatbot prometteur qui respecte la RGPD" May 22, 2022 5.0 La création d'un Bot demande un léger moment d'adaptation. Heureusement de nombreux tutoriaux et guides sont présents. Le support est réactif et ils sont à l'écoute des clients. Je recommande pour ceux qui souhaite avoir un ChatBot no-code. Pros Ideta est simple à utiliser et à implémenter. Il permet d'offrir une véritable expérience aux visiteurs avec un dialogue fluide. Les fonctionnalités sont nombreuses. L'équipe de développement est active et le support réactif. Ideta a travaillé avec de grands groupes français. L'application offre une parfaite compatibilité avec la RGPD. Cons Il faut un peu de temps pour s'habituer à la création d'un Bot. Moins intuitif que BotStar. Cependant, il se révèle bien plus puissant. Review Source AC Alexandre C. CEO Transportation/Trucking/Railroad Used the software for: 1-2 years ### "I am a chatbot dev now" December 23, 2019 5.0 Swift support! Pros Developing a chatbot on your own with Ideta toolbox is what coding should be every time: less a matter of syntax knowledge but the pure beauty of devising a structure that makes sense, with no logical error and with an economy of lines Cons The discussions are not sorted in a logical order, yet Review Source Response from Septeo Group December 31, 2019 Thx Alexandre ! We'll try to keep you a happy customer. AB Ashton B. Agency Owner Marketing and Advertising Used the software for: Less than 6 months ### "Great automated lead channel for a website" May 26, 2022 5.0 It was an easy way improve the overall website user experience and lead generation for the business. Pros Very easy to set up and write a chatbot script. Cons We haven't found any major limitations yet. Review Source Alexander V. Executive Creative Director & Venture Builder Marketing and Advertising Used the software for: Less than 6 months ### "Really good" May 26, 2022 5.0 Support is superb. They are very helpful and friendly. Pros I think the fact that the developers used it first on their own clients and due to that, they know what is needed with a fully functional chatbot. Cons It is not just this chatbot, it is all chatbots. It takes time to set up but once you took the time to study the features, it is a true gem! Switched from [BotStar](https://www.capterra.com/p/180449/BotStar/) Botstar changed its terms. Review Source HS Hafeez S. Owner Marketing and Advertising Used the software for: Less than 6 months ### "A one of its kind" May 26, 2022 4.0 I have been using Ideta for a little less than 6 months now. It gives you a lot more than other services that make a hole in your pocket. Pros The Chatbot and Social media integration and automation at their best Cons The UI configuration needs just a bit more flexibility so we could change anything on our own Alternatives considered [Botgate](https://www.capterra.com/p/215328/Botgate/) Review Source SS SYLVIE S. Corporate HRD Logistics and Supply Chain Used the software for: 6-12 months ### "Simple and efficient" December 23, 2019 5.0 Very short implementation time, a team that responds very quickly to our requests, immediate adoption of our employees Pros Very simple back office management, a small team, which always responds quickly Cons For the moment, nothing ; no problem encountered in setting up Reason for choosing Ideta Simplicity (no need to be IT specialists), speed, startup Review Source Response from Septeo Group December 31, 2019 Thx for this review ! Glad we could be useful ! VR Verified Reviewer Manager Retail Used the software for: Less than 6 months ### "A Fun and Easy Chatbot Maker!" May 24, 2022 5.0 Ideta is a delight to use. We were able to easily create a web chatbot and embed it on our website via a simple copy-paste. Kudos to the founders and the team! Pros Ideta makes it fun and easy for us to create no-code chatbots! Now, we can lauch a chatbot anytime we want . And we are not techy people! Cons No cons and all praises for Ideta! But the dashboard and UI can be a bit intimidating at first. However, there are plenty of video tutorials available. And the Support Team is very helpful as well. Review Source AP Augusto P. Excellent chatbot et facile à utiliser Marketing and Advertising Used the software for: Less than 6 months ### "Excellent chatbot et facile à utiliser" May 23, 2022 5.0 Le temps que j'y ai passé m'a semblé une application d'un très bon niveau et des fonctionnalités très avancées (plus que prévu). J'ai été positivement impressionné par tout ce qu'il apporte. Pros L'application possède de nombreuses fonctionnalités intéressantes et la possibilité d'étendre ses options avec dialogflow. Je pense que c'est l'une des meilleures applications que j'ai jamais achetées. Après avoir bien compris l'interface, vous pouvez facilement implémenter les chatbots et les adapter aux exigences de mes clients. Cons l'interface est difficile à comprendre, et les options pourraient être améliorées selon l'endroit où elles sont placées, ainsi que l'éditeur, qui peut être amélioré par rapport aux autres applications de chatbot. J'espère qu'ils amélioreront cette partie. Review Source VR Verified Reviewer Social Media Manager Banking Used the software for: 6-12 months ### "great discovery" December 23, 2019 4.0 we are trying to set up a level 1 after-sales service Pros we can use it independently and the assistance is top Cons too many functionalities which can disturb for administrators Review Source Response from Septeo Group December 31, 2019 Thx for the review ! We'll keep the support great and work on making it easier to use. YB Youness B. Digital innovation officer Farming Used the software for: 6-12 months ### "Ideta review" December 23, 2019 4.0 we were solving acces management to our headquarter Pros its easy and self service chatbot plateforme for creating chatbots Cons some software buggs during the production Review Source Response from Septeo Group December 31, 2019 Thx for helping us making this product better. VR Verified Reviewer Founder Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Powerful chatbot" February 12, 2023 5.0 Pros It is more powerful than I thought. You can integrate it anywhere. Everything is customizable. Cons The tutorials are not easy to understand. It has a learning curve. Review Source lT lao-dja-Songdou T. Data-Scientist Management Consulting Used the software for: Less than 6 months ### "Chatbot project for TALAN" December 23, 2019 4.0 Flexible software, powerfull and easy to use... very good Pros It allows to build more effectively and with some ease pretty everything we want around a chatbot Cons We don't have the possibility to stock more than one entitie from a statement to a list... Review Source Response from Septeo Group January 13, 2020 Thx ! Great to be of use. DM Dimitar M. Founder Animation Used the software for: Less than 6 months ### "Great value and easy to implement solution" January 11, 2023 5.0 Excellent Pros It has a great connection with NLP services and has connection with Zapier. Cons It does not connection with other nocode tools except for Zapier. Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Review Source JA Jean-Baptiste A. Consultant Management Consulting Used the software for: Less than 6 months ### "ChatBot project for Talan" December 23, 2019 4.0 Very good thanks to the high flexibility of dialogue and the global intentions. Pros It is easy to work with this software using block scenarios which allows a lot of flexibility. Cons For now, we don't have the possibility to extract several entities from a sentence. However, it is something we are already discussing with you. Review Source Response from Septeo Group January 13, 2020 Thank you for your comments ! Ach H. Motion Designer Animation Used the software for: 6-12 months ### "One of the best Ai Chat automation plateform" May 27, 2022 4.0 Pros It is easy to deploy and make AI chat Bots with this app and I love the fact that you can switch to Real life Chat if your Ai isn't able to help your visitor or customer Cons The Back end could get a better design to understand more what's going on Review Source lR loic R. Directeur projets Insurance Used the software for: 1-2 years ### "Trop tot pour faire des retours constructifs" December 23, 2019 4.0 Pros nous sommes uniquement au début de notre prise en main de la solution. Les équipes supports sont en revanche vraiment impliquées !! Cons Rien pour le moment. et je dois pourtant écrire quelque chose Review Source Response from Septeo Group December 31, 2019 Thanks for your review ! We'll do everything we can to improve while keeping the good support. FD Flavien D. CFO Real Estate Used the software for: 1-2 years ### "Great toolbox !" December 22, 2019 5.0 Pros Easy to use and to connect ! Really perfect to create a bot without coding and great support. Cons Cannot see all Data analytics to check bot performance. Review Source Response from Septeo Group January 2, 2020 Thx ! Happy to be of help. AC Aida C. L&D Education Management Used the software for: Less than 6 months ### "Perfect for a non-techie" May 20, 2022 4.0 I would definitely recommend this product. I am testing it at the moment to use it in elearning. I think most people would use it for other settings but the beauty of this product is that it allows that versatility. Pros Very easy to create without a steep learning curve. The user interface is very intuitive. They have plenty of tutorials and videos of great quality that guide you through the building process. It is versatile and can be used in diverse indusries. Cons I haven't encoutered an issues just yet. Reason for choosing Ideta Ease of use was a deal-breaker for sure. Review Source VM Valentin M. Great app Information Technology and Services Used the software for: Less than 6 months ### "Great app" May 27, 2022 5.0 excellente application, facile à utiliser et à intégrer au module de support client du logiciel Pros API, Payment integration Zapier Integration Cons La partie PNL en est encore à ses débuts. Le logo d'ideta est génial, amusant et facile à retenir, mais il n'est pas orienté vers les affaires. Review Source Jamel G. CEO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Goooo" June 13, 2022 5.0 Simple and quick learn Pros Very simple to use and ergonomic application Cons A little time to learn but it is usefull Reason for choosing Ideta Best product ever Review Source RC Romain C. Ceo Internet Used the software for: Less than 6 months ### "Excellent value for money" May 19, 2022 5.0 Pros Reactive team Easy to setup Professional Cons Not much Really, team was responsive as soon as I had a question Review Source Peter L. CEO Marketing and Advertising Used the software for: Less than 6 months ### "getting started" May 19, 2022 5.0 Just getting started with Idea and so far it is a great experience. Can't wait to get deeper into the production process. Pros automating customer responses and lead generation Cons the learning curve is a bit long, but that is expected Review Source Similar Products Featured