# Growave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Growave the right Customer Engagement solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180203/SocialShopWave/reviews --- Growave 4.9 (29) [View alternatives](https://www.capterra.com/p/180203/SocialShopWave/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Growave Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews SK Sydney K Senior Marketing ManagerDesign, 11 - 50 employeesUsed the software for: Less than 6 months. “Growave is amazing - our rep, \[sensitive content hidden\], is so responsive, and if it's off-hours, their chat feature is always available to connect with a customer service representative.“ May 19, 2023 MP Margret P Founder Consumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “Their Rewards, Wishlist, Referral, Social Login features have been exceptional. If we had to work with separate companies for this integration or to pay developers to create that on our site, the cost would have been impossible to cover for our startup.“ September 1, 2021 Joseph (JJ) R Co-FounderConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “This let us integrate a few aspects of our business into 1, especially as referrals and word-of-mouth are valuable for our product.“ January 19, 2022 RL Robert L OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “For the price, the quality of the app and the team backing it are unbeatable.“ January 21, 2022 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Santiago M. Owner Arts and Crafts Used the software for: 2+ years ### "Best Rewards/Review Software at a Great Price and with AMAZING Customer Service" September 8, 2021 5.0 A great experience overall. They are polite, happy to help, always ready to help you tailor their product to your customer base and always making their product better without jacking up the price. Pros Very easy to set up and customize. So many great options to reward your customers and interact with them. Inexpensive and with THE BEST customer service. Cons No complains, really, whatever I needed changed they would change for me in less than 24hs. Reason for choosing Growave Because the price was better, it had a lot more features and their customer service was superv when I first contacted them about their app. Review Source BW Bethany W. Founder Cosmetics Used the software for: 1-2 years ### "Great all in one customer engagement app for ecommerce stores" June 5, 2024 5.0 Excellent experience, any time I need help with something I get assisted immediately. It has reviews, wishlists and loyalty rewards all in one which is exactly what I needed. Pros Amazing support - they will respond to any request within an hour and often have it fixed just as quickly, they are friendly and helpful every time. Cons It's a little expensive (the price has doubled since I started using it) but considering the support they offer and the improvements they make overall it's worth it Alternatives considered [Smile.io](https://www.capterra.com/p/169446/Smile-io/) Reason for choosing Growave Price and reviews - for the three major components they provide it works out cheaper than the others, and the reviews on shopify convinced me they would be a good option (and they were!). Review Source CS Chris S. MD Retail Used the software for: I used a free trial ### "Good customer support but hard to use" August 13, 2021 3.0 OK, but bit too complicated Pros Support team are really good, quickly resolving issues. Cons Very difficult to find where each of the settings are set. Review Source MP Mason P. Founder CEO Retail Used the software for: 2+ years ### "Growave is Great!! " February 6, 2024 5.0 Great! The overall product is really great with lots of cool bells & whistles. Lots of options. Pros The great customer service! Thank you all for all you have done to help me! Cons In the beginning I have had to reach out to customer service a lot. They did not mind though at all. Switched from [Smile.io](https://www.capterra.com/p/169446/Smile-io/) Customer service issues with old provider. It just could not handle what I wanted it to do & that seemed to annoy them? They were nice & I left on good terms. Review Source RL Robert L. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Growave is the best option for our online store" January 21, 2022 5.0 Pros With my sites design, we wanted to go with the cleanest possible mobile look. Anything with a pop up widget was out of the question. This left me with Loyalty Lion, or Growave for options in terms of a loyalty points app that can be embedded in its own dedicated page or menu. The app runs completely off site, and doesn't install any code. I had many design changes that needed to be done, including the color change of almost every bit of text and background in the program. I could have done this myself, if it had been on the Shopify side. However I was able to reached out to the team and they promptly made all of the required changes, pretty much the same day. They absolutely didn't have to do any of that, based on the low price the app. For a fraction of the price of the other major loyalty point apps, you get an awesome, rewards, reviews, wishlist, and social login app, all baked into one, for a very low monthly fee (based on order volume). For the price, the quality of the app and the team backing it are unbeatable. Highly recommended, and I will be a customer for life as our store grows. Thanks so much Growave! Cons None that I can find, Growave has solved our problems and then some! Review Source AH Asaf H. Owner Design Used the software for: Less than 6 months ### "Great App and Great Service" September 23, 2021 5.0 Love it. Super responsive and always ready to listen and evolve. Pros I like the features set. It's very well-rounded and quite complete. The service is also wonderful. Cons Nothing really. There is a bit more room for improvements but on marginal stuff which I am sure will be done at one point anyway. Reason for choosing Growave More complete service - more features that might make the difference. Switched from [Stamped.io](https://www.capterra.com/p/215605/Stamped-io/) Service is more complete and I like to have the min amount of apps possible. Review Source SB Seymour B. IT management Luxury Goods & Jewelry Used the software for: 1-2 years ### "the best of the best" October 18, 2024 5.0 Every time I ask them something I'm afraid it will be the last time I will talk to them. If only all the apps on Shopify could have this level of professionalism and humanity. Pros I just love them, from the services to the customer service Cons No app is perfect, but they are the closest it can be for now. Review Source JG Jerome G. CEO-CTO Marketing and Advertising Used the software for: I used a free trial ### "Great extension, great support, great people !!!" November 5, 2024 5.0 Pros Great extension, great support, great people !!! Cons I liked everything - nothing to declare Mr Officer ! ;) Alternatives considered [Judge.me](https://www.capterra.com/p/215990/Judge-me/) Reason for choosing Growave Easy to use and UX/UI have been the point ! Review Source Jonathan L. Director Retail Used the software for: 2+ years ### "Great Software and Support" April 2, 2020 5.0 They love a challenge so don't be afraid to ask them to update a piece of code on your site. They are totally honest and transparent and offer good value for money Pros So often good software is let down by poor support, But Growave have got both areas sorted with a intuitive App that you can dial up or down depending on whether your want to collect reviews or wishlist or Insta feeds on your site plus lots of other useful features, its the complete package. They are also excellent at support and also bespoke coding for your Shopify site - Recommended Cons No App is ever perfect as its off the shelf, you just need to focus on the elements of the app that suit your purposes Review Source Joseph (JJ) R. Co-Founder Consumer Goods Used the software for: Less than 6 months ### "Growave is keeping SWIFF fresh" January 19, 2022 5.0 Pros The combination of 5 different apps into 1 is pretty incredible. SWIFF only uses 4 of these (rewards, referrals, instagram, and reviews), but we have found value in all 4. This let us integrate a few aspects of our business into 1, especially as referrals and word-of-mouth are valuable for our product. So being able to reward people for these things incentivizes everyone. Cons Some integration with shopify 2.0 needs customization, but the growave team is very quick to implement this (generally 12 h to 48 h) Review Source ER Elanda R. Operations Manager Consumer Goods Used the software for: Less than 6 months ### "Best Loyalty App on the Market!" November 27, 2024 5.0 From start to finish, they are amazing. The interface is easy to use, customisable to match your brand and support is second to none! I've spoken to many support agents, \[sensitive content hidden\] to name a few and they have all been friendly, professional and most helpful! Pros Their customer support is outstanding! From the onboarding to post-launch support, they have been ready to assist at a moments notice with any enquiries. Cons No cons that I can think of at the moment Review Source VR Verified Reviewer Co Founder and Managing Partner Higher Education Used the software for: Less than 6 months ### "Best Shopify App for Conversion, Social Proof and Retention" February 5, 2019 5.0 We strongly recommend this app package to all Shopify stores. Pros SocialShopWave (SSW) app is the best solution available in Shopify for social proof, customer conversion, and retention. As an all-in-one app package, SSW includes best Shopify apps for Rewards, Reviews & Questions, Comments, Notification Pop-ups, Social Share, Social Login, Instagram Shop, Community feed, and pages. These individual apps can compete easily with the top apps in their respective fields. This makes SSW one of the best offers available in the Shopify for conversion and customer loyalty. Not to mention this app package provide also an excellent price-quality ratio among the all available alternatives. But the most important advantage of this app is the support team. They are simply one of the best in Shopify. They are not only extremely competent but also infinitely user-friendly. They were always available for our endless requests and ensured the most possible customized support to us. Cons Thanks to the amazing support, we don't have any cons to mention! Review Source Response from Growave February 18, 2019 Thanks for an amazing review! ZK Zummy K. President Retail Used the software for: 6-12 months ### "Great software with great customer support" March 20, 2019 5.0 Just great. More reviews, happier customers! You should really test this software first, if you are looking for a good REVIEW feature for shopify. Pros There is a lot of use case from this software. It adds much better review feature to Shopify, but not only that, adds questions, points, instagram and more. Providing automated coupons based on reviews has been a great feature for me to increase the numbers of reviews. The CS has been very active to solve any problems I had, and have been greatly helpful on my day to day job. Keep in mind that they are based in Australia, so there will be huge time zone difference if you are in US. Also, I love the fact that it has capability to do bilingual language! Although this is a pretty large task considering the depth of this software's feature :-) Cons I don't think I have found any flaws so far. One thing mention is that because of the depth of the product, there is a lot of customization you could do, which could be complicated for some people depending on your literacy. Wish there was a bulletin board style feature to increase customer engagement. Review Source SK Sydney K. Senior Marketing Manager Design Used the software for: Less than 6 months ### "Best experience ever!" May 19, 2023 5.0 It's been great. I love working with this team! Pros Growave is amazing - our rep, \[sensitive content hidden\], is so responsive, and if it's off-hours, their chat feature is always available to connect with a customer service representative. The platform is easy to understand we were able to save so much money switching to Growave for loyalty, wishlist, and reviews. Cons Nothing -- they are amazing. I love working with their team. Switched from [Wishlist Rewards](https://www.capterra.com/p/163800/Wishlist-Rewards/)[Yotpo](https://www.capterra.com/p/144389/Yotpo/) Cheaper and better reviews! Review Source MP Margret P. Founder Consumer Goods Used the software for: Less than 6 months ### "I cannot say enough positive things about Growave" September 1, 2021 5.0 Absolutely great! 10/10 Pros I don't think I can pick one feature I love the most! Their Rewards, Wishlist, Referral, Social Login features have been exceptional. If we had to work with separate companies for this integration or to pay developers to create that on our site, the cost would have been impossible to cover for our startup. Not only that but the Growave team is one of a kind! The number of times they have gone over and beyond to assist me and my team with integration issues we have had as none of us are developers. I can't believe we found a company that truly cares for its customer's success and puts them first. I am super grateful to be able to work with the Growave team and the level of joy and support they bring me and my team every day. Also big ups to my account manager \[SENSITIVE CONTENT\]! I know maybe I shouldn't shout out one particular team member but I absolutely love \[SENSITIVE CONTENT\] and all the support she gives. Thank you \[SENSITIVE CONTENT\]:) Cons No cons for me. It has all been super amazing. Review Source SF Swann F. Ceo Consumer Goods Used the software for: 1-2 years ### "Great app and amazing support" June 20, 2020 5.0 Everytime that Im' asking for something (example: having less comments displayed, a button on the bottom, etc), the support team is repplying very fast and do it well. The customers seems to like the new functionalities too, so that's great Pros The support, ready to customize the app depending on what I asked for. Then multiple functionalities, that we can add one by one. Cons If we use all the functionalities, it's too much. But we can choose to not activate all of them, so it's great Review Source NH Natalie H. Graphic & Web Design Apparel & Fashion Used the software for: Less than 6 months ### "Awesome app!" February 28, 2020 5.0 Pros It's hard to say what I like most about the software, because you get an awesome overall package. The app is really useful if you need any of its features, like an Instagram gallery on your webshop, a reward system or a wishlist. Everything works great, the backoffice is very easy to handle and understand and the customer service is awesome. The support is very courteous, fast and and professional - when you have any questions or wishes, but also with integrating the app and all the different features. Cons The only thing I can imagine, is that the app is not multilingual. Would be a nice extra feature, but as we use it with Shopify, a shop-system that itself is not really made for multilingual shops, this is not a big drawback, because when you want a multilingual store you have to install another app for translating anyhow and, therefore, you can solve this problem easily. Review Source JZ Jennie Z. worker Textiles Used the software for: 2+ years ### "Great！" September 9, 2021 5.0 Pros They reply and fix my issues very quickly and efficiently. Very good. Cons There's nothing I want to complain about. Review Source JW Jess W. Operations manager Apparel & Fashion Used the software for: Less than 6 months ### "Fantastic support!" September 29, 2019 5.0 Haven’t used them for long, but customer support has been fantastic!! Having issues setting up the flow to automatically notify me when a someone’s wishlist product goes on sale (since we don’t have klaviyo to email them directly). I just reached out for help, and knowing them I’ll have a fix fast! Pros The customer support has been amazing! Very quick and helpful - installed this app on 3 different theme versions - and they were helpful and nice each time! They completely customized the look of the wishlist to be exactly what we wanted it to look like- they’re awesome!! Cons Not much! I wish it had a feature to automatically notify customers when a product on their wishlist goes on sale. There’s a flow in Shopify plus that integrates with klaviyo, but we use mailchimp :( If they had this feature themselves they’d be PERFECT! Review Source AU Alvaro U. CEO Design Used the software for: 6-12 months ### "Great Features, Great Service" February 14, 2020 5.0 Amazing! I wish all software companies had the support this company has. Pros The software is very well developed, intuitive and thought for the end customer. We have user the full functionality of the Growave package in our site, and it has made a huge difference for our business. It has also been great working with their support team to better fit their product for our site. Cons No Cons working with Growave. The software has worked well for us. Review Source CT Carlo T. CEO Retail Used the software for: 2+ years ### "The Perfect app!" October 22, 2018 5.0 Socialshopwave is the best app to socialize an e-commerce store. Pros The perfect app for creating viral engagement, collecting leads and driving sales. shoppers love to play with their social profiles and community feed. Cons Everything has been perfect so far! So it's really good! Review Source Response from Growave October 24, 2018 Carlo, thank you so much for such an amzing review! :-) CT Charisse T. Entrepreneur Apparel & Fashion Used the software for: Less than 6 months ### "Amazing" December 30, 2019 5.0 Pros Growave is amazing! \[SENSITIVE CONTENT HIDDEN\] and her team of designers and programmers are incredible. They always answer my emails in a timely fashion. \[SENSITIVE CONTENT HIDDEN\] always makes sure everything is alright with my site and experience. I love how hands-on they are. Editing and integration are easy to do. And if you're not tech-savvy, you can request them to do the integration for you, and they are fast with it. If a problem arises or you get stuck on something, it's solved within 48hrs. I love Growave! Highly recommended. Cons So far, I love it. I have no cons to list. Review Source Response from Growave January 2, 2020 Thank you so much for the amazing review! TI Tamami I. Shopify Consultant Information Technology and Services Used the software for: 6-12 months ### "Flexible settings, great customer support" July 13, 2021 5.0 Pros Very nice, kind, ideal and helpful support team. They solve my complicated problems quick and clear. The app's flexible settings. It can change point rate not only $1 = 1pt. VIP Tiers related to points. Cons It's kind of difficult to find where each settings are set. Review Source LK LN K. CEO Retail Used the software for: Less than 6 months ### "What a great product!" February 20, 2021 5.0 This app is so robust. It does so many amazing things. As with any app, we needed a bit of customization for our Shopify shop and the support team were ON IT. Every request I had (and there were a lot!) they responded promptly, and fixed it right away with a great friendly attitude. I highly recommend this app to anyone!!! Pros Great functinality. The ability to manage rewards, reviews and wishlists in one place makes so much sense. It works great on our site and looks great too! Their customer support is TOP NOTCH! Cons it got a little confusing with their login box and the one native to shopify but we worked it out Reason for choosing Growave It had the best options for functionality and customization Review Source NW Nuwan W. Business Analyst Retail Used the software for: 6-12 months ### "Really Handy & Performing Application!" July 26, 2021 5.0 Pros Love the software and the support we were given with. Pretty much fulfilled all our requirements and the ongoing support we receive is outstanding! Highly recommend this application. Thank you! Cons So far, nothing to complain about the application. Review Source Similar Products Featured ## Related categories [Customer Engagement](https://www.capterra.com/customer-engagement-software/)