--- title: "EmailLabs Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about EmailLabs Software - reviews, pricing plans, popular comparisons to other Transactional Email products and more." source_url: "https://www.capterra.com/p/180205/EmailLabs/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # EmailLabs Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) EmailLabs ## What is EmailLabs? Email Delivery Service - Made Easy. Enhance your results with a powerful email API, empowering you to track, send, and receive emails across the web. Power your email intelligence SMARTER - we separate marketing from transactional emails to avoid throttling. Improve your email speed FASTER - implement a fully scalable cloud-based infrastructure and deliver e-mails in 0,16 seconds. Secure your reputation SAFER - rely on a robust system built on a backbone of deliverability. ## What is EmailLabs used for? [Transactional Email](https://www.capterra.com/transactional-email-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)[Email Tracking](https://www.capterra.com/email-tracking-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price PLN26.2 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for EmailLabs?[Manage this product listing](https://www.g2.com/products/emaillabs/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### EmailLabs 4.9 (18) VS. [4.6 (3,527)](https://www.capterra.com/p/132996/brevo/reviews/) Starting Price PLN26.2 Per User, Per Month Starting Price $9 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (18) Ease Of Use 4.6 (3,515) Value For Money 4.3 (15) Value For Money 4.5 (3,092) Customer Service 5.0 (18) Customer Service 4.5 (3,091) ## EmailLabs alternatives [4.6 (1,489)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (6,261)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (2,251)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (167)](https://www.capterra.com/p/207701/Hibu/reviews/) Starting price $449.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars ## FAQs about EmailLabs Overview ### Which roles and teams benefit most from EmailLabs? EmailLabs is most used by IT managers, specialists, integration architects, and engineering leads responsible for transactional email delivery, sender configuration, and system integrations. Marketing managers and directors use it to support campaign sending and deliverability monitoring, while CEOs, CTOs, owners, and board members oversee email reliability, customer communications, and service performance. Answer based on 18 reviews Overview ### What company size and industries is EmailLabs built for? EmailLabs serves organizations of all sizes, with small businesses representing 100% of reviewers and Information Technology and Services leading at 17%. Marketing and Advertising also accounts for 17% of reviewers, followed by E-Learning at 11%. Its most common use case is transactional email, reported by 53% of reviewers. Answer based on 18 reviews Features and Usability ### What are the key features of EmailLabs? EmailLabs offers an API for email delivery, along with email campaign management, template management, and A/B testing for message variants. It also includes contact database and list management tools, subscriber management, email monitoring, reporting and analytics, and a spam blocker for message filtering. Getting Started and Support ### What training and onboarding options does EmailLabs offer? EmailLabs provides in person training, webinars, and documentation to help teams get started. In person sessions support direct instruction, webinars offer live online guidance, and documentation gives written reference material for self-paced review and setup support. Getting Started and Support ### What customer support options does EmailLabs offer? EmailLabs provides chat support. No reviewer feedback is available here, so the support experience cannot be assessed for response speed, helpfulness, or common issues. The catalog lists chat as the only support channel, and no additional support options are specified. ## Features AI summary Based on 889 Transactional Email reviews Capterra reviewers highlight these as the top priorities when selecting transactional email software: - **Email Management** (**56%** of reviewers rated this feature as critical) - **Email Distribution** (**67%**) - **API** (**63%**) EmailLabs supports **API**, which gives teams a direct way to connect transactional email workflows with their existing systems and applications. However, it does not include **Email Management** or **Email Distribution**. Instead, it offers **Email Monitoring** (**51%**), which helps businesses track email activity and performance after messages are sent, providing teams with better visibility into delivery outcomes and system reliability. Email Monitoring 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Ability to oversee and optimize the operations of a mail server List Management 5.0 (7) 0.00% of 7 reviewers that rated this feature as important or highly important Manage contacts across multiple mailing lists Reporting/Analytics 5.0 (7) 28.57% of 7 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Email Campaign Management 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Plan, execute, and analyze email marketing campaigns Template Management 5.0 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. A/B Testing 5.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness EmailLabs 9 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - API: Application programming interface that allows for integration with other systems/databases - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Monitoring: Ability to oversee and optimize the operations of a mail server - List Management: Manage contacts across multiple mailing lists - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Subscriber Management: Add or remove subscribers from mailing lists - Template Management: Create, save, and re-purpose templates for emails, forms, etc. --- Get Advice We can help you find the software with the features you need. Features 4.9 (18) 4.9 Based on 18 reviews ## Pricing Value for money 4.3 (15) Free Trial Free Version Basic PLN26.20 Per User,Per Month Value for money 4.3 (15) 4.3 Based on 15 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (18) 5.0 Based on 18 reviews ## User reviews Overall rating 4.9 Based on 18 reviews Filter by rating Counts reflect reviews available in this feed. 5(17) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer CEO Used the software for: Less than 1 year ### "Good product and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2022 Everything works well and there is quick support when needed. Pros Good contact with support. The tool is convenient to use. Cons The report filtering method could be refined a bit. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Product Manager Used the software for: Less than 1 year ### "Great service for transactional emails" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2022 From the very first contact with EmailLabs we have had great, quick communication. They listened to our business needs and offered a perfect solution for us. Every contact with everyone from sales to technical support has been a great expedience. Awesome customer service! Pros We needed a transactional email service hosted in the EU for our platform. We're using EmailLabs to send email to the users of our platform, not for marketing purposes, so we need maximum delivery rate. Having a dedicated IP means we are in control of our own reputation and do not risk getting downrated due to other customers using the same IP for marketing emails so this was one main reason why we picked Email labs. Cons Nothing really. Sometimes you click on something and somehow end up in a page in Polish which may be confusing when you only know English but it's easy to find your way back to the English version of the interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CTO Used the software for: 3-5 years ### "A good solution for the big firms and institutions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 13, 2021 It was a good adventure to work with EmailLabs. If you consider this provider you should have in mind that this product has certain boundaries within which it operates. There are certain scenarios where it will be the best option to choose EmailLabs but making a good decision requires good analysis. Pros 1\. Good analytics. 2. Simple web client. 3. Well documented. 4. Good support. Cons 1\. The price. 2. Lack of flexibility of the pricing plans. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Engineering Lead Used the software for: 3-5 years ### "Edrone integration of EmailLabs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 4, 2020 EmailLabs allows us to focus on providing value for our customers in every other area. We’ve been working with Email Labs for almost 4 years and their results have been and still are very satisfying. Their API, tools, agile support and long term partnership with many mailbox providers proves that Email Labs is a reliable business and technological partner. Pros Our main goal was to ensure Edrone's clients can fully utilize the app on the very first day of use. This is possible thanks to the integration of EmailLabs, before we had implemented their services, Edrone had been A/B testing many email sending platforms which hadn’t met up to our expectations. Cons There really is nothing we could complain about. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Integration Architect Used the software for: 1-3 years ### "Product Assessment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2020 Pros First of all, quick and simple integration. It took just a couple of minutes. Moreover, thanks to Email Labs, our deliverability is much more beneficial than earlier, before we knew and implement this solution. We are able to work with local and global providers as well. Furthermore, competitive prices compared to other tools available on the market and extremely efficient technical support - these are other elements that are worth emphasizing - when it comes to the advantages of Email Labs. Cons Generally speaking - it's hard to assess. We have been working with EmailLabs for almost 2 years, and during this time we have had no major problems. Each request is solved immediately by the support team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Paweł S. Business Owner Used the software for: 1-3 years ### "Efficient and reliable email delivery service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2024 My overall experience with EmailLabs has been positive. The platform is reliable, offers great deliverability, and provides detailed insights to improve email campaigns. While the cost may be a hurdle for smaller businesses, the value it brings to larger campaigns is well worth it. Pros What I liked most about EmailLabs was its robust email delivery system. The platform provides excellent deliverability rates, ensuring that emails consistently reach the inbox rather than the spam folder. I also appreciated the detailed analytics, which offer insightful metrics such as open rates, click-through rates, and bounce tracking. This level of transparency helps optimize campaigns. Moreover, EmailLabs has an intuitive interface, making it easy to set up and manage campaigns even for non-technical users. Cons One aspect to consider with EmailLabs is that it offers a lot of advanced features, which might take a bit of time to fully explore and utilize. For smaller businesses, some of the more sophisticated options may not be necessary right away, but they are valuable as your needs grow. Additionally, the pricing reflects the high-quality service and deliverability, so it's something to keep in mind as you budget for your email campaigns. However, the investment can be justified by the platform's performance and reliability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer owner Used the software for: 3-5 years ### "all fine" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2023 Pros excellent customer service, reliability, all e-mails reached their intended recipients Cons I dont know, finds no such thing, I am satisfied Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Manager Used the software for: 3-5 years ### "Stable and maintenance-free solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 10, 2023 Pros We have been using EmailLabs for more than 4 years. During that time, we have not experienced any problems that would force us to switch to other providers. The level of message delivery is very high. Cons The user panel could be slightly refreshed, but in its current form it is still functional. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. benjamin T. Marketing Director Used the software for: 3-5 years ### "Top systems for email delivery!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2020 We're able to partner together to send emails with our company, super great experience! Pros EmailLabs are super dependable when it comes to sending out fast emails via SMTP and with their quality API we can do everything with our Email Marketing platform without any worry of email volume or limits that might cause issues. Super highly recommended! Cons There's nothing to dislike about EmailLabs. The team has been there for us, and the product has been consistent for us for years. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer co-owner Used the software for: 3-5 years ### "Our integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 21, 2021 Pros I rate the deliverability of emails the best. Customer service was also very helpful Cons Prices could be lower. Besides, I have no comments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/180205/EmailLabs/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.