Tweak Ratings

Overall
4.6/5
Ease of Use
4.3/5
Customer Service
4.9/5

About Tweak

Turbocharge your brand by making the most of your digital assets. Remove frustrations and bottlenecks, finish your projects faster and enjoy self-service access to your brand material with Tweak DAM. It has never been easier to find, organise and share all your digital files. Complete control over DAM costs with unlimited members. To empower your team and boost productivity, contact us for a free trial. Learn more about Tweak

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Showing 27 of 27 reviews

Showing Most Helpful

Showing 27 of 27 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Helena O.
Sales & Marketing Manager
Hospitality, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 13, 2019

“Importance of Branding”

OverallFrom the very beginning, I have found Tweak a valuable tool for the business to ensure the team are keeping within the brand guidelines along with ease of use. The Tweak team have really taken on board the customer feedback over the past couple of years and developed the technology accordingly. Also, the customer support of the Tweak team is second to none. I would have no hesitation in recommending Tweak for any business.
ProsThe software allows you to ensure that your brand guidelines are adhered to.
ConsTo be fair, the software is always evolving and the team are wonderful to listen to feedback, making changes where possible.
Reviewer Source 
Source: Capterra
October 13, 2019
Alan O.
CEO
Construction, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 17, 2019

“Recommendation of Tweak”

OverallMy experience with Tweak is that it is a great software system and is a great addition to any business
ProsEasy to use and set up Great reduction of the production costs
ConsI have used this software over a period of time and cannot fault it in any way
Reviewer Source 
Source: Capterra
September 17, 2019
Jacinta M.
Ms
Construction, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 24, 2019

“Tweak”

ProsEverything about it was great nothing confusing about it so easy to use
Consnothing have no complaints so easy to use
Reviewer Source 
Source: Capterra
September 24, 2019
Alan K.
Sales Manager
Construction, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 12, 2019

“Tweak Review”

ProsFantastic product and the team at Tweak are extremely professional and accommodating with any queries we had.
Reviewer Source 
Source: Capterra
September 12, 2019
Sharon D.
Wedding Sales Manager
Hospitality, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 13, 2019

“Ideal for our fast-paced needs”

OverallThe speed and efficiency helps us in our daily tasks, both print and digital! Great on-going support from their team!
ProsThe ability to edit our brand files very quickly! Approval & permissions is fantastic for me and the team.
ConsNothing I can think of currently!
Reviewer Source 
Source: Capterra
September 13, 2019
Maria G.
Media Officer (Digital and PR)
Non-Profit Organization Management, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 18, 2019

“Incredibly dedicated team with an excellent, easy to use service.”

OverallExcellent service, hardworking team, great support, brilliant service.
ProsThe DAM system is a very useful tool to our organisation to capture images that we need, and store and process them correctly as best as we can. Simple 'tweaks' to design documents and upload high quality designs to the Tweak system is a great tool when we have no graphic designer in-house.
ConsThe team are doing an excellent job and providing a great efficient service. There are a few of software changes/updates which the team are working on to update which is great.
Reviewer Source 
Source: Capterra
October 18, 2019
Ciara G.
Marketing
Retail, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 31, 2019

“Tweak Review”

ProsHow much time and money we are saving by being able to do design work in house.
ConsThat we didn't start using it sooner!!!!
Reviewer Source 
Source: Capterra
July 31, 2019
Laura B.
Admin
Hospitality, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 1, 2019

“Tweak”

OverallCost saving with in house design now for a lot of publications. Very quick response and help from the team at Tweak
ProsEasy to use for fast publications without having to use external companies or designers
ConsCopy and paste would be ideal for large amount of text on publications
Reviewer Source 
Source: Capterra
August 1, 2019
Neil C.
Online Marketing Manager
Hospitality, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 10, 2019

“Ideal solution for in-house quality design”

OverallWe quickly managed to reduce costs with external designers by creating our own high quality collateral.
ProsOnboarding took very little effort. Ease of use. Excellent support.
ConsInitial issue with approval notifications, but that has long since been resolved.
Reviewer Source 
Source: Capterra
September 10, 2019
Mairead H.
Sales Exectutive
Hospitality, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 13, 2019

“Tweak Review”

OverallGreat customer service, found the level of support very timely and professional
ProsI like being able to set parameters for fellow team members allowing for brand guidelines to be set.
ConsNot being able to save a template as a document name/title
Reviewer Source 
Source: Capterra
September 13, 2019
Naila T.
Sales Admin
Hospitality, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 9, 2019

“Tweak is amazing”

OverallBrilliant, excellent customer service all round
ProsLove how many templates there are to choose from. So easy to navigate through the different sections.
ConsNothing I can think of really, everything is really easy to use
Reviewer Source 
Source: Capterra
August 9, 2019
Olivia D.
Marketing Manager
Hospital & Health Care, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 31, 2019

“Design software at hand”

Overallinternal communications Time
ProsLibrary of templates I can make changes to marketing materials immediately Improved quality of internal communications designed in house
ConsDifficult at times to make changes to templates and documents
Reviewer Source 
Source: Capterra
July 31, 2019
Jenny M.
Sales Manager
Hospitality, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
October 15, 2019

“Easy and great customer service ”

ProsThe software is simple to use and the team at Tweak are so helpful!
ConsNot alot of extra features, sometimes the program freezes, not sure if this is our problem or theirs.
Reviewer Source 
Source: Capterra
October 15, 2019
Matthew L.
Assistant manager
Retail, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 13, 2019

“Good but needs TWEAKing”

OverallNice software to use, easy to understand, just needs a few more features added (itallic, bold and underline options etc)
ProsNice layout, easy to understand and figure out.
ConsCan be awkward to use at times with browser limitations. Doesn't save every step of progress so can be awkward if it times out and loose all work done and have to start over.
Reviewer Source 
Source: Capterra
September 13, 2019
Verified Reviewer
Media Production, Self-employed
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 10, 2019

“tweak review”

Overallusing it to allow clients to make small changes to ad artwork
Proshelps me communicate changes of media with clients
Conssome of the features are a little clumsy to find and use
Reviewer Source 
Source: Capterra
September 10, 2019
Verified Reviewer
Health, Wellness and Fitness, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 11, 2019

“Tweak Review”

OverallOverall positive, makes designeing materials accessible for more employees. But not teh best option for design. Most suitable to larger organisations wihere more users will get teh benefit.
ProsI found that it was quite a user friendly interface overall
ConsTweak is limited in terms of design functonality
Reviewer Source 
Source: Capterra
September 11, 2019
peter d.
owner/ director
Retail, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 10, 2019

“good backup available”

Overallexcellent
Prosits fully variable with loads of templates
Conshard to understand at first but now i have my head around it its great
Reviewer Source 
Source: Capterra
September 10, 2019
Uta F.
Senior Marketing Specialist
Financial Services, 201-500 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
October 18, 2019

“Tweak Review ”

OverallQuick way to update standard document with templated data fields.
ProsI like that we can empower people in our business to create their own app forms with the tool, this is more efficient than going through the normal Marketing and Design process for simple & repetitive work.
ConsIt's quite fiddly, easy to make mistakes and time consuming to insert the information and move between pages. The flow of the screens is not very intuitive but John provided a training manual for our users.
Reviewer Source 
Source: Capterra
October 18, 2019
Maureen J.
epos chargehand
Retail, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 1, 2019

“Tweak Review”

OverallAm happy with the experience overall
ProsEasy to use and clear messaging.Good size lettering.
Conswould have liked to be able to copy & paste when making multiple signage
Reviewer Source 
Source: Capterra
August 1, 2019
Philip K.
Director
Retail, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 10, 2019

“Expert Hardware tweak review”

OverallUniformity in signage is a plus. Haven't used it as much as we should have.
ProsLots of different templates and options. Social media templates are a great addition
ConsCan't print from within system, have to use pdfs. Large banks of products we stock aren't on the product file which makes uploading a bit more cumbersome.
Reviewer Source 
Source: Capterra
September 10, 2019
Elaine M.
Store Manager
Retail, 501-1000 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 31, 2019

“Ease of use.”

ProsEasy to use this software and amend our templates.
ConsNothing- works well for what we need it for.
Reviewer Source 
Source: Capterra
July 31, 2019
Sarah C.
Communications Manager
Media Production, 1-10 employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 23, 2019

“Highly Recommend”

ProsTweak is a very handy resource for any media professional. It allows its users the freedom to create their own media materials in a simple and stylish way. Everything from brochures to graphics and posters can be designed on Tweak which allows a marketing budget to be spent on advertising instead of graphics and printed materials.
ConsAt the moment, it isn't possible to resize images. Given that certain resolutions and picture sizes are necessary for certain platforms, it is a slight drawback but the helpful customer service team are on hand to offer support.
Reviewer Source 
Source: Capterra
September 23, 2019
Ciara M.
Sales & marketing Manager
Hospitality, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 31, 2019

“Tweak software”

OverallVery good and always very helpful. Love the online ask a question!
ProsThe ease at which I can design an advert and include our branding/logo and make it look professional
Conslask of suitable stock images for hospitality/hotel puposes
Reviewer Source 
Source: Capterra
July 31, 2019
Verified Reviewer
Construction, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 24, 2019

“Very good”

ProsEverything was great. Very easy to use
ConsNothing. Very happy with it. Pleased with it
Reviewer Source 
Source: Capterra
September 24, 2019
Claire A.
Communications and Brand Manager
Pharmaceuticals, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 11, 2019

“Great platform for multiple users”

OverallFabulous, their customer service is exceptional.
ProsGreat organisation functionality for multiple users. Clean and user-friendly layout.
ConsNo ability to resize or add crop marks which would make this the complete package.
Reviewer Source 
Source: Capterra
September 11, 2019
Claire K.
Marketing Executive
Telecommunications, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 4, 2019

“Review of Tweak Software ”

ProsI like how you can layer opaque items in order to create a refreshed image.
ConsHow the text can sometimes misalign with the cursor
Reviewer Source 
Source: Capterra
September 4, 2019
Elaine H.
Trainee Manager
Retail, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
August 4, 2019

“Average”

ProsOverall it has a nice layout and can choose from loads to suit
ConsSometimes difficult to edit, can't copy and paste
Reviewer Source 
Source: Capterra
August 4, 2019