SellPoints

SellPoints


4.5 / 5
52 reviews


Average Ratings

52 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

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About SellPoints

SellPoints is an e-commerce optimization platform that enables brands to share their product stories on retail websites through interactive content experiences that engage, inform, and inspire shoppers, resulting in a measurable incremental lift in add-to-cart rates and time on page. In addition, SellPoints provides robust data and insights to help our clients make informed business decisions on how to optimize their product pages.


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SellPoints Reviews Recently Reviewed!


Great features for our selling platforms with Costco.com and others

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I liked that it allows the customer to click on different parts of our hero image and learn more about our product.. Our product is superior to our competition in many ways, but the customer needs to know this or we will seem similar to other products in the marketplace. SellPoints allowed us to present our product to the customer and educate them on the benefits of using or brand! We also liked that there was a one time payment associated with this service and not some type of subscription! We can turn the key and let it run. Our campaign with Costco.com and been very successful using SellPoints!

Cons: There is not much to dislike! The only way it could get better is to make it free! ( Of course I am kidding ) The staff and support are great and we have had great results!

Overall: Support Staff were very helpful in getting set up , And went quickly! This service has been running on our add with Costco.com for several years and we have nothing but good to say about the results!

Great service for Ecommerce retail channels/products

Jan 15, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Sellpoints is so easy to use and maintain. The platform is very user friendly and intuitive. Auto-save is awesome as well. You do not have to worry about saving your work while on the site. Adding assets such as images and videos have been a breeze and looks great on the site. Report section is very nice and easy to use as well. It gives you an insight to the performance and based on the numbers, we decide to whether to keep or update the content.

Cons: When images are added, editing the icon and image size can be a little confusing if you are familiar with the platform. If this portion is not done, there is a chance that the image may show up smaller than the actual size. It would be nice if the site automatically set with preset size.

Overall: Overall experience is very satisfactory. The widgets help emphasize some of the key features of your product in an interactive way which helps our sales. From the click rate, we can see how much our customers are engaging to our content, which is helpful as well. I hope that sellpoints continue to refine its current services and add more features to make the experiences more impressive for the viewers.

Pretty good, room to grow

Jan 08, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's gotten a lot better, in general. Easier to move modules around and make a page look the way I want it.

I've created 4 products with it, starting in 2016, and this last time was the easiest by far.

Reporting is good. I wish it could link up with the sales data for a complete picture of how each widget is performing. I paid for the high end "assistance" which wasn't really necessary now that their self-serve platform has improved.

Cons: You can't finish a page by yourself. Some kind of roadblock or error or something will pop up, and you'll need their support team's help. It needs a more intuitive work flow for setting up a page. They just sort of release you into their system with no guide. Then I wish you good luck getting email responses from their OMNI support. Hit or miss, depending on who your rep is. Although they have a few gems there who've given me great help in terms of using their reporting.

Overall: It's alright. My sales partner requires it, so I'll definitely be using it again. I think they have room to grow, but I give them an A for improvements over the past 3 years.

Satisfied Customer

Jan 15, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Working with Sellpoints I always felt I was working with an intelligent team of individuals who understand syndication and able to effectively develop and execute projects in a timely manner.

Cons: Unfortunately I have found that Sellpoints doesn't have a strong foot hold in with all retailers which is a uphill battle when trying to launch a new type of syndication.

Overall: There has been times where I felt they are offering a lot of services which sound interesting but cant be executed at retail. Retailer buy in is the most important piece with syndication. Approaching a manufacturer before getting retailer buy in can damage the sales relationship between the manufacturer and retailer.

It Is Slightly Better Than Most Tools

Jan 11, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a simple visual layout, most of the functionality works as it seems. There are just some weird quirks and choices. I like the versioning as well.

Cons: There's a lot of functionality that would be nice if it were repeatable more easily or if you could set site wide settings like all of the experience CTA buttons were going to have one style for Retailer A, and a different one for Retailer B. Also you should get notification or should have emails sent when you mark something approved so the other people who need to approve it would get notified.

Two to three times a year user

Jan 11, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is relatively easy to use once you get the hang of it.

Cons: I think I can navigate through the site ok. If I don't use it for awhile it takes me a little time to remember how to build an item. I think a first time user would become frustrated easily.

Overall: After using SellPoints for the last 4 years it's become easier to create an item for a website. If I haven't built an item for awhile and forget a step or two I can always email or call my rep for help, which is great.

Capterra loader

Sellpoints Allows Me to Convert More Customers with Rich Digital Product/Brand Content

Jan 14, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The simple interface allowed me to quickly upload and manipulate my product content in a beautiful, eye catching layout.

Cons: Some of the templates and scaling didn't work as intended, so there is some trial and error involved as well as testing on various screen sizes, devices and browsers.

Overall: SellPoints offers an awesome bang for your buck. With easy to use templates that helped me convert more customers, it's easy to justify the investment.

Sellpoints is a great product that could use equally great service

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease of using their dashboard to upload data is key, while the finished product is clean and attractive. It serves it's purpose of enhancing our products with features and selling points.

Cons: The software is great, while the customer service attention we've experienced could use some polishing and work.

Overall: The software looks great and unquestionably makes our products look better and keeps people's attention.

SellPoints on Costco

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: For multi feature items the SellPoints platform helps to elaborate on specific points. With the latest changes you will be assigned a designer who will work hand and hand to establish/build creative content.

Cons: After building enough items my internal team understood the software and was fast and efficient at building our items. The change has slowed the build process for my team

Overall: This was a smooth build process. The consultants on the SellPoints side are all friendly and quick to respond.

Capterra loader

Great Experience!

Jan 11, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The SellPoints team is excellent and very responsive! The national account that implemented SellPoints technology on their website was very pleased with the deployment and ultimately this added a great user experience for their products.

Cons: I don't have any major issues that stand out as cons.

Overall: Trying to increase sales on select products by implementing the SellPoints user experience.

We did see an uplift in sales on products that we included SellPoints technology on.

Capterra loader

Great Experience

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Working with Sellpoints was great. I worked with a team of individuals who were experts. They loved it when our company would win.

Cons: Some of the software seemed outdated. But it could have been limited to what could be done on other website.

Beneficial Tool

Jan 11, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's extremely helpful to consumers, Answers questions while pointing out features in the product

Cons: It's pretty expensive, The user needs to reach out to customer service to make "new versions" of widgets live

Overall: I will continue to use it but wish I had more control over the posting of the information

Overall great software!

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The hero image and the icons on the hero image are great and very intuitive

Cons: I wish it was easier to get reports and information

Overall: Overall, it's been great. It definitely has increase sales and reduced returns.....what more can you ask for?

Long term SellPoints User

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: The staff/customer experience. SellPoints hire quality staff.

Cons: Cost. It's a very expensive program. It is however cost justified in conversation uplift.

Overall: They do an excellent job uplifting sales of products through tours and pages.

SellPoints Revisited

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to upload assets. Let's you see all content in same location. Easy to replace assets if needed.

Cons: I find Webcollage more intuitive. Previewing is not readily available from my experience.

Overall: Overall, the results are nice, and have helped our brand and Amazon exposure.

Bringing Legitimacy to your products

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to add extra images to product pages in a variety of ways.

Cons: The user interface to add/remove images is at times fussy.

Overall: The customer service has been a strong point for SellPoints as our customer representative has been very helpful in the past.

Capterra loader

Great Product, Great service

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sellpoints is a very easy product to use, offers great utility and great customization.

The team over at Sellpoints is available and replies rapidly. They are also open to potential application suggestions and provide feedback/over the phone training.

Cons: There is a lot of widgets to manage all at once. Although if you keep your file names organised, you shouldn't get too lost with all the widget sélections.

Overall: Great experience using Sellpoints for the past 2 years, Great Customer support while learning to use Sellpoints.

Sellpoints Review

Jan 11, 2019
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to use and has the basics we need. Top notch server does not require me to compress content much to keep page load speed up.

Cons: Has not evolved with the latest web design trends. Should allow you to customize fonts, upload your own icons for peeps, auto play videos without user action, drag content to fit in a specific position and easily modify content to fit on all screen sizes. I am thinking of something more like the visual borders on Wordpress sites. Some of the account managers/support do not know enough about the software.

Overall: Overall experience has been great with Sellpoints. We have seen an increase in sales since using Sellpoints. Great software and all, but could use an update.

Ease of Use

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use and adapt. Training employees how to use it was very simple.

Cons: There was no problem in using this software.

Overall: Excellent

Great Potential

Jan 11, 2019
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The potential for SellPoint is definately there. All the pieces are in place, just need some refining and fine tuning.

Cons: The instructions are vague, could really use a step by step guide. Found myself asking for help to pay, for required forms, and directions. It would be very helpful to have instructions to guide me through the process. I figured many things out by trial and error. Perhaps a step by step set up process, ie1) Pay 2) Item Title, 3) Item Description, 4) Upload Images (assets is a vague term), 5) Upload Video...etc.

Overall: Overall, I found my erperience with SellPoints frustrating. After I had submitted a few items and I became more familiar with the process, it did become easier. The staff was very helpful and friendly, yet hard to get ahold of at times. Overall, submissions and subsequential uploads to the retail site could use some fine-tuning for a more appealing design, appearance and flow.

Easy but not that easy to be use

Jan 08, 2019
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: User-friendly and pretty straight forward

Cons: Assets are unable to be deleted, so once you upload the wrong one(s),

forever you'll see it inside your assets folder.

There is no basic but important feature such as creating folders for manage our artworks widgets, etc.

The workflows are quite a challenge.

Overall: We use Sellpoints in order to provide ecomm pages for our buyer, Costco.

It was pretty horrible experience in the beginning 2015-2017, as our success manager unable to understand our needs and (I guess) lack of technical knowledge (also taste).

However for 2018, we have a good experience, as the success manager also able to communicate well to us and to Costco's person-in-charge. Thanking her that she is also well-verse in technical area, processes are a breeze and quick.

Great service!

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The people I've worked with. They are really knowledgeable.

Cons: Don't have any cons. Really helped our products take off!

Overall: Great software and would highly recommend them to anyone.

Great Potential

Jan 15, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Being able to to highlight product features right away before scrolling through content is helpful.

Cons: The integration isn't the easiest and relied on Sellpoints staff to map the icons.

Overall: It's a great product when implemented, but with today's technology - people should be able to upload, map and integrate their own content without required assistance.

Seamless eCommerce Listings

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I was a big fan of how effortless SellPoints was to pick up, and train other employees on the platform.

Cons: I often found that my team required more communication with SellPoints team members to resolve minor issues that, on other platforms, might not have required the additional steps required to fix.

Overall: I think overall SellPoints is a good tool but it helps to have a team member prepared to handle unexpected issues, otherwise it might take a little longer to reach a solution without the manpower.

Straightforward, useful service, but only maintaining parity.

Jan 08, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I liked that there was single, one-time, incremental fee per product listing. Many services lock you into a subscription plan just to maintain standard content.

Cons: A+ content is the baseline of how all product detail pages should be. I understand that Sellpoints has a niche with eCommerce platforms that are stuck on old architecture, but I do not feel like they are innovating. I'd like to see more functionality to curate the UX, like keyword seeding, and strong integration with SEO, media, social, reviews, and CMS.

Overall: Straightforward value prop and very attentive customer service, considering the relatively low financial commitment from us.

Capterra loader

Excellent Service

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and support from the sellpoints team.

Cons: Requirement to now buy a bundle of 5 pages at a time.

Easy to Use and Interactive for Customers

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Building a product page on SellPoints was pretty easy and user-friendly. They offer options that make your page seem more professional and current.

Cons: The first time we used SellPoints, we paid to have our page built, but after learning how easy it was to do ourselves, we did it the second time... just wish we had tried that first.

Overall: SellPoints helped us to be able to work with Costco as a vendor. We are a small indie brand.

Great services

Jan 09, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how the services can help promote our product in places to reach all of our potential customers

Cons: I have not come across anything that I would complain about

Overall: Great the people I have worked with have been very knowledgeable and prompt in responses and follow through

Best customer service & potent software!

Jan 08, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can easily create a website content with a dynamic interface.

Cons: It's a bit confusing to use the software if you are the first timer. But you can always reach out to the customer services.

Overall: It's always our pleasure to work with Sellpoints.

Costco

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, simple explanations. Quite easy to adapt to existing styles.

Cons: Sometimes customer support was not available.

Overall: In general, I liked it a lot and recommended it to other chain stores and retailers

Great Enhanced Content

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to see metrics on the listings. For example, seeing how many consumers interacted with the i2's.

Cons: A little finicky, but customer service was always helpful.

Sellpoints is great, but its hard to determine the payoff

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use, reasonably priced, great customer service

Cons: The only flaw was determining how well the sellpoints was working. For example, are people using buying because sellpoints is there? or are they buying anyway and using the benefits of the software?

Overall: Great! The reps / customer service for sellpoints is phenomenal. The pricing was a bit high when we used it, but it didn't break the bank

Thanks

Jan 11, 2019
3/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: My account representative was attentive and fast but limited in ability to solve technical needs

Cons: unable to classify by product category; unable to sort by product type or class; unable to get dashboard information on use

Overall: was good until Channel Advisors replaced PriceSpider - can't link Where to Buy dealers properly, limited range of search, unable to delineate chains from mom & pop stores for rank

Great customer service! Super Helpful

Jan 08, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Software was intuitive and very easy to use.

Cons: Hard to think of any cons on the software. It seems to be a good match for e-commerce platforms like Costco.

Overall: We were trying to improve our listing with Costco.com and wanted to add additional content including video, lifestyle images and infographics. Costco is just not set up to do that internally and so Sell Points is a great partner to solve for this. They have a great relationship with the buying staff there and are easy to work with and super responsive. The whole experience from start to finish was very smooth. Everything was explained really well and implemented quickly which was helpful for driving sales a the holiday season when we launched the new content.

They get the job done

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, good support and most important, the customers like the feel when complete.

Cons: Didnt have any, personally, things dont always have to be bad and Im glad it wasn't the case

Overall: Very happy with their service

Good but a work in progress

Jan 08, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The standard features offered are top notch. Turns a typical product into something much more.

Cons: The execution process is too long and content to get live takes anywhere from 3-5 days to get live.

Capterra loader

Necessary

Jan 11, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Pretty straightforward, user friendly. Easy to navigate.

Cons: Sometimes things won't work and you have to call customer service.

Overall: Required by our selling partner

Great Product, Easy to Use!

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and to build content, looks great across all channels

Cons: Some retailers don't have SellPoints integrated (drop down) which makes it hard for customers to find

Overall: Awesome

Data Entry

Jan 08, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that it is easy to enter in the information and it is easy to follow directions on how to do it.

Cons: Sometime it takes to long to upload or the information disappears off the web pages.

Overall: I have had some great experience with my counterparts at Sellpoints but I have also have had some not so great experience with my counterparts.

Sell points review

Jan 15, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good data

Ease of use

multiple data points

Cons: Would prefer to receive a push report vs manually pulling

Overall: Good experience, great customer support

Great way to enhance content

Jan 15, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to call out features thorough images

Cons: The build yourself model can be difficult to navigate.

User friendly & good customer service

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very user friendly I can find things basic just on my own even without training

Cons: For the assets I would like it could have a delete button instead just achieve it

Overall: I switch from another content supplier to sell point and so far I am happy with the services and rates

Sell Points

Jan 08, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy to load assets and the final product pages were great.

Cons: It wasn't as easy as it sounded to set up ourselves, so we had to pay Sell Points to do it for us. We do have a lot of experience working with different platforms and should've been able to do this without help.

Overall: Everyone at Sell Points have been easy to work with, very responsive, and our final product pages were beautiful. We made several changes throughout the set up process and no one got frustrated with us. Thank You!

Capterra loader

Sellpoints improved our customer engagement

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We enjoy the i2 capability with enhanced callouts.

Cons: The analytics dashboard could be improved upon.

Overall: We've eenjoyed being a sellpoints customer over the last few years. The sales team is very knowledgeable and the product is great for engaging customers.

Above Average customer service

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I worked with support team to get my campaign up and running and they were great. Quick to respond to emails and happy to help whenever necessary.

Cons: I wish it had more capabilities. We weren't able to post everything we wanted to just because there was a max number of points we could use.

Sell points

Jan 12, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Our company used Sell points for our Costco product pages and overall it was a good experience.

Cons: There was organization changes that took place that delayed the process.

The new trend

Jan 09, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This functionality seems to be the next big thing for the future of eCommerce marketing.

Cons: The price is pretty hefty, it was a requirement for us as a vendor. Otherwise, we might try to seek other options.

Overall: Their platform is easy to use and you get can support quick

Very easy to use

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Without much training we were able to update our content painlessly.

Cons: I did not have any issues using the software.

Overall: The fee schedule has changed a couple of times (and not getting cheaper). It would be nice to have some consistency here.

Excellent service

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up and make edits. Very fast to complete

Cons: The experience was as good as could be expected. No complaints

Overall: Fast and attentive customer support and edits were very easy. SellPoints was patient and made all requested edits with no hassle

Lots of room for improvement

Jan 11, 2019
3/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Can say there is anything that I like about SP.

Cons: I would say that the whole process is disappointing.

Great Concept, but Poor Execution and Support

Jan 08, 2019
3/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The concept is great, content syndication, main image callouts, etc. are great ideas, but the execution is poor (see below).

Cons: It's wayyy too buggy and it is not user friendly. It's simply not intuitive.

Overall: Sellpoints seems to push to sell you a solution, but the time it takes to implement fixes and content management updates takes way too long.

First time using SellPoints

Jan 11, 2019
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I liked most was how easy it was to use. And the quality of the end result is great.

Cons: Had some difficulty accessing the platform but was helped greatly by the support staff.