SellPoints

SellPoints


4 / 5
77 reviews

Who Uses This Software?

E-commerce optimization platform that allows enhanced content, reporting, story points and interactive accessibility ideal for medium and large scale organizations.


Average Ratings

77 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Please contact ConversionPoint Technologies for pricing details.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SellPoints
  • www.sellpoints.com
  • United States

About SellPoints

SellPoints is an e-commerce optimization platform that enables brands to share their product stories on retail websites through interactive content experiences that engage, inform, and inspire shoppers, resulting in a measurable incremental lift in add-to-cart rates and time on page. In addition, SellPoints provides robust data and insights to help our clients make informed business decisions on how to optimize their product pages.


SellPoints Features

  • Audio Content
  • Customizable Templates
  • Document Indexing
  • E-forms
  • Full Text Search
  • Image Editor
  • SEO Management
  • Text Editor
  • Version Control
  • Video Content
  • Website Management

SellPoints Reviews Recently Reviewed!


Great features for our selling platforms with Costco.com and others

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked that it allows the customer to click on different parts of our hero image and learn more about our product.. Our product is superior to our competition in many ways, but the customer needs to know this or we will seem similar to other products in the marketplace. SellPoints allowed us to present our product to the customer and educate them on the benefits of using or brand! We also liked that there was a one time payment associated with this service and not some type of subscription! We can turn the key and let it run. Our campaign with Costco.com and been very successful using SellPoints!

Cons: There is not much to dislike! The only way it could get better is to make it free! ( Of course I am kidding ) The staff and support are great and we have had great results!

Overall: Support Staff were very helpful in getting set up , And went quickly! This service has been running on our add with Costco.com for several years and we have nothing but good to say about the results!

Great service for Ecommerce retail channels/products

Jan 15, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Sellpoints is so easy to use and maintain. The platform is very user friendly and intuitive. Auto-save is awesome as well. You do not have to worry about saving your work while on the site. Adding assets such as images and videos have been a breeze and looks great on the site. Report section is very nice and easy to use as well. It gives you an insight to the performance and based on the numbers, we decide to whether to keep or update the content.

Cons: When images are added, editing the icon and image size can be a little confusing if you are familiar with the platform. If this portion is not done, there is a chance that the image may show up smaller than the actual size. It would be nice if the site automatically set with preset size.

Overall: Overall experience is very satisfactory. The widgets help emphasize some of the key features of your product in an interactive way which helps our sales. From the click rate, we can see how much our customers are engaging to our content, which is helpful as well. I hope that sellpoints continue to refine its current services and add more features to make the experiences more impressive for the viewers.

Pretty good, room to grow

Jan 08, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's gotten a lot better, in general. Easier to move modules around and make a page look the way I want it.

I've created 4 products with it, starting in 2016, and this last time was the easiest by far.

Reporting is good. I wish it could link up with the sales data for a complete picture of how each widget is performing. I paid for the high end "assistance" which wasn't really necessary now that their self-serve platform has improved.

Cons: You can't finish a page by yourself. Some kind of roadblock or error or something will pop up, and you'll need their support team's help. It needs a more intuitive work flow for setting up a page. They just sort of release you into their system with no guide. Then I wish you good luck getting email responses from their OMNI support. Hit or miss, depending on who your rep is. Although they have a few gems there who've given me great help in terms of using their reporting.

Overall: It's alright. My sales partner requires it, so I'll definitely be using it again. I think they have room to grow, but I give them an A for improvements over the past 3 years.

Satisfied Customer

Jan 15, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Working with Sellpoints I always felt I was working with an intelligent team of individuals who understand syndication and able to effectively develop and execute projects in a timely manner.

Cons: Unfortunately I have found that Sellpoints doesn't have a strong foot hold in with all retailers which is a uphill battle when trying to launch a new type of syndication.

Overall: There has been times where I felt they are offering a lot of services which sound interesting but cant be executed at retail. Retailer buy in is the most important piece with syndication. Approaching a manufacturer before getting retailer buy in can damage the sales relationship between the manufacturer and retailer.

I like all new features and they made more user friendly!

Jul 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly. I have been using it for a while and this year I see a great improvement.They add submit case/ticket section and put on all the guide to self-taught how to build/publish etc. And the report function I love it most.

Cons: When upload assets I wish it could be more categorized. Pictures and PDF looks like all piled together.

Overall: I like their new features save your time give your more option. We switched to sellpoints 2 years ago because our old content platform raised their price significantly. I am happy to see that Sellpoints keep adding new features. And I like those help content walk you through the process. Their customer service is great too and I see now you can submit case in your own system you don't have to email everytime. Keep the good job!

Great customer service!

Jul 30, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It makes it easy to upload control content which syncs with our customer's website. Modifying contents is relatively easy and turnaround is fast. Customer service is very good and very responsive to requests. The cost has come down after the new program implemented by the new management.

Cons: The syndication is limited to how many retail websites it synchronizes to. Some of our customer's website do not display "above the fold" content and only shows images and/or videos. It would be nice if other retailers' websites could also display the full content which we worked hard on. Currently, only one of our customers' website is set up for full content.

Overall: We have been with Sellpoints for many years mainly because one of our customers has requested that we use Sellpoints. It was kind of pricey for the service at first, but now that Sellpoints is under new management, the cost has come down.

Poor customer service and value of price

Jul 29, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Call-out icons.

Just find out it has viewer click ratio/history in the software which is added benefits.

Cons: Editing is nuts, not user friendly and take so many steps to edit text for call out and the icons are sometimes meaningless.

Overall: Our client required us to use SellPoints for their online posting, it was us to input the product information and create the layout, SellPoints just help to output the link for my client to approve, I don't see the added value that SellPoints provided. Though they provide clicking history which is nice to have for us, charge is not valuable and customer service is poor as they always link the wrong materials for my client, not once or twice but many times. No discount even you have more than 15 items.

Processes & Interface

Jul 16, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Useful for a layperson or whoever is not into web-savvy.

A good page builder platform that is acceptable by our big buyer, such as Costco.

Cons: Workflow and interface are confusing, function description often not describing the specific function literally. It will be great if the help or showcase of the functions are available (take a look at Adobe Photoshop for example)

Video instruction/demo will be very helpful and of course, appreciated.

Overall: Difficult, but once get used to it, it is acceptable.

It will be better if it can be more user-friendly with the help of function showcase and demo.

Feature Rich Listings, Great Customer Support

Jul 16, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: SellPoints provides a really easy to set up, self-service content builder for creating enhanced listings that provide more value than a standard listing. The ability to add interactive images on top of listing's main image has been a valuable tool as well.

Cons: The interactive images can be hard to align and are often offset once published live on the listing page so the previews are not always the most accurate and it might take a few tries for them to appear as desired.

Overall: Having previously used another content builder, my experience with SellPoints surpasses that by leaps and bounds. The interface of SellPoints is easy to navigate and understand and their team of representatives is always prompt in responding to any requests or inquiries that may come up. They've recently changed a few of their processes and accessibility support requirements, which adds a little bit of extra work, but I think overall provides a better experience for the end consumer.

Useful in legitimizing smaller vendors.

Jul 16, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The Omni builder is relatively easy to use once you've got a good understanding of it. Thankfully the way the builder functions has not changed in the past few years.

If you're familiar with Amazon's enhanced brand content / A+, then you can easily set up widgets for yourself. Comparatively, it's allows for much many more options including video embedding and image rollovers.

Cons: Its integration with different vendor sites can sometimes be a little clunky. Different sites need different icons, sizes, etc and it's not always apparent where that's located when you are first learning how to build. There's a disconnect in uploading and categorizing new assets while building new widgets where new files added in the widget could not be tagged with the appropriate product.

Recently, there's been a change in their pricing to make it subscription based. This is somewhat annoying considering the cost of upkeep. With all things, though, the pricing gets better the more SKUs you buy.

Overall: Their services/widgets legitimize and expand upon what you may have on a SKU's page. So often online retailers have the most basic of product pages, so incorporating banners, comparisons, rollovers, etc just helps things look better.

It Is Slightly Better Than Most Tools

Jan 11, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a simple visual layout, most of the functionality works as it seems. There are just some weird quirks and choices. I like the versioning as well.

Cons: There's a lot of functionality that would be nice if it were repeatable more easily or if you could set site wide settings like all of the experience CTA buttons were going to have one style for Retailer A, and a different one for Retailer B. Also you should get notification or should have emails sent when you mark something approved so the other people who need to approve it would get notified.

Two to three times a year user

Jan 11, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is relatively easy to use once you get the hang of it.

Cons: I think I can navigate through the site ok. If I don't use it for awhile it takes me a little time to remember how to build an item. I think a first time user would become frustrated easily.

Overall: After using SellPoints for the last 4 years it's become easier to create an item for a website. If I haven't built an item for awhile and forget a step or two I can always email or call my rep for help, which is great.

Capterra loader

Sellpoints Allows Me to Convert More Customers with Rich Digital Product/Brand Content

Jan 14, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The simple interface allowed me to quickly upload and manipulate my product content in a beautiful, eye catching layout.

Cons: Some of the templates and scaling didn't work as intended, so there is some trial and error involved as well as testing on various screen sizes, devices and browsers.

Overall: SellPoints offers an awesome bang for your buck. With easy to use templates that helped me convert more customers, it's easy to justify the investment.

Sellpoints is a great product that could use equally great service

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease of using their dashboard to upload data is key, while the finished product is clean and attractive. It serves it's purpose of enhancing our products with features and selling points.

Cons: The software is great, while the customer service attention we've experienced could use some polishing and work.

Overall: The software looks great and unquestionably makes our products look better and keeps people's attention.

Not super user friendly, but getting better

Jul 17, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like what this software does, it helps us provide the customers with great content. It is continually getting better with updates and additions on what it can support.

Cons: The ease of use is not very good. I have found the online help section to often be out of date and customer service sometimes doesn't even know how to do things. BUT they are getting better! Much better than a couple of years ago.

Overall: Provides great content for users, and like the customization. Customer services are getting better and response time is faster.

Easy to build, complicated to connedt

Jul 16, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Building out the pages is super easy and customer support answers questions quickly and with clarity.

Cons: Connecting Sell points to your selling platform takes too many steps and lots of communication between various different teams. This process could be much more efficient.

Overall: Sellpoints is a great benefit for our company. It enhances our user experience on Costco and helps us gain more sales.

SellPoints on Costco

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: For multi feature items the SellPoints platform helps to elaborate on specific points. With the latest changes you will be assigned a designer who will work hand and hand to establish/build creative content.

Cons: After building enough items my internal team understood the software and was fast and efficient at building our items. The change has slowed the build process for my team

Overall: This was a smooth build process. The consultants on the SellPoints side are all friendly and quick to respond.

Capterra loader

Great Experience!

Jan 11, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The SellPoints team is excellent and very responsive! The national account that implemented SellPoints technology on their website was very pleased with the deployment and ultimately this added a great user experience for their products.

Cons: I don't have any major issues that stand out as cons.

Overall: Trying to increase sales on select products by implementing the SellPoints user experience.

We did see an uplift in sales on products that we included SellPoints technology on.

Capterra loader

Great Experience

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Working with Sellpoints was great. I worked with a team of individuals who were experts. They loved it when our company would win.

Cons: Some of the software seemed outdated. But it could have been limited to what could be done on other website.

Beneficial Tool

Jan 11, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's extremely helpful to consumers, Answers questions while pointing out features in the product

Cons: It's pretty expensive, The user needs to reach out to customer service to make "new versions" of widgets live

Overall: I will continue to use it but wish I had more control over the posting of the information

Overall great software!

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The hero image and the icons on the hero image are great and very intuitive

Cons: I wish it was easier to get reports and information

Overall: Overall, it's been great. It definitely has increase sales and reduced returns.....what more can you ask for?

Long term SellPoints User

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: The staff/customer experience. SellPoints hire quality staff.

Cons: Cost. It's a very expensive program. It is however cost justified in conversation uplift.

Overall: They do an excellent job uplifting sales of products through tours and pages.

SellPoints Revisited

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to upload assets. Let's you see all content in same location. Easy to replace assets if needed.

Cons: I find Webcollage more intuitive. Previewing is not readily available from my experience.

Overall: Overall, the results are nice, and have helped our brand and Amazon exposure.

Bringing Legitimacy to your products

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to add extra images to product pages in a variety of ways.

Cons: The user interface to add/remove images is at times fussy.

Overall: The customer service has been a strong point for SellPoints as our customer representative has been very helpful in the past.

Very Effective

Jul 23, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The dashboard's ease of use, and the back end support provided by Sellpoints' service team and account managers.

Cons: It's sometime difficult to tell which pages are live and active, and which are in production.

Sell Points Opinion

Jul 23, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The ability to get all of our features and photos highlighted on the website.

Cons: The placement of this information on the product page isn't very prominent, you have to scroll a lot before you see it. That may be because Lowe's does it that way?

Overall: The people that helped me from Sell points were very helpful and I appreciate that.

First time using the service

Jul 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It helps promote the product to specified customers.

Cons: It may be difficult for users with out basic web designing experience.

Capterra loader

Great Product, Great service

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sellpoints is a very easy product to use, offers great utility and great customization.

The team over at Sellpoints is available and replies rapidly. They are also open to potential application suggestions and provide feedback/over the phone training.

Cons: There is a lot of widgets to manage all at once. Although if you keep your file names organised, you shouldn't get too lost with all the widget sélections.

Overall: Great experience using Sellpoints for the past 2 years, Great Customer support while learning to use Sellpoints.

Sellpoints Review

Jan 11, 2019
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to use and has the basics we need. Top notch server does not require me to compress content much to keep page load speed up.

Cons: Has not evolved with the latest web design trends. Should allow you to customize fonts, upload your own icons for peeps, auto play videos without user action, drag content to fit in a specific position and easily modify content to fit on all screen sizes. I am thinking of something more like the visual borders on Wordpress sites. Some of the account managers/support do not know enough about the software.

Overall: Overall experience has been great with Sellpoints. We have seen an increase in sales since using Sellpoints. Great software and all, but could use an update.

Ease of Use

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use and adapt. Training employees how to use it was very simple.

Cons: There was no problem in using this software.

Overall: Excellent

Great Potential

Jan 11, 2019
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The potential for SellPoint is definately there. All the pieces are in place, just need some refining and fine tuning.

Cons: The instructions are vague, could really use a step by step guide. Found myself asking for help to pay, for required forms, and directions. It would be very helpful to have instructions to guide me through the process. I figured many things out by trial and error. Perhaps a step by step set up process, ie1) Pay 2) Item Title, 3) Item Description, 4) Upload Images (assets is a vague term), 5) Upload Video...etc.

Overall: Overall, I found my erperience with SellPoints frustrating. After I had submitted a few items and I became more familiar with the process, it did become easier. The staff was very helpful and friendly, yet hard to get ahold of at times. Overall, submissions and subsequential uploads to the retail site could use some fine-tuning for a more appealing design, appearance and flow.

Easy but not that easy to be use

Jan 08, 2019
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: User-friendly and pretty straight forward

Cons: Assets are unable to be deleted, so once you upload the wrong one(s),

forever you'll see it inside your assets folder.

There is no basic but important feature such as creating folders for manage our artworks widgets, etc.

The workflows are quite a challenge.

Overall: We use Sellpoints in order to provide ecomm pages for our buyer, Costco.

It was pretty horrible experience in the beginning 2015-2017, as our success manager unable to understand our needs and (I guess) lack of technical knowledge (also taste).

However for 2018, we have a good experience, as the success manager also able to communicate well to us and to Costco's person-in-charge. Thanking her that she is also well-verse in technical area, processes are a breeze and quick.

Great service!

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The people I've worked with. They are really knowledgeable.

Cons: Don't have any cons. Really helped our products take off!

Overall: Great software and would highly recommend them to anyone.

Great Potential

Jan 15, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Being able to to highlight product features right away before scrolling through content is helpful.

Cons: The integration isn't the easiest and relied on Sellpoints staff to map the icons.

Overall: It's a great product when implemented, but with today's technology - people should be able to upload, map and integrate their own content without required assistance.

Seamless eCommerce Listings

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I was a big fan of how effortless SellPoints was to pick up, and train other employees on the platform.

Cons: I often found that my team required more communication with SellPoints team members to resolve minor issues that, on other platforms, might not have required the additional steps required to fix.

Overall: I think overall SellPoints is a good tool but it helps to have a team member prepared to handle unexpected issues, otherwise it might take a little longer to reach a solution without the manpower.

Straightforward, useful service, but only maintaining parity.

Jan 08, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I liked that there was single, one-time, incremental fee per product listing. Many services lock you into a subscription plan just to maintain standard content.

Cons: A+ content is the baseline of how all product detail pages should be. I understand that Sellpoints has a niche with eCommerce platforms that are stuck on old architecture, but I do not feel like they are innovating. I'd like to see more functionality to curate the UX, like keyword seeding, and strong integration with SEO, media, social, reviews, and CMS.

Overall: Straightforward value prop and very attentive customer service, considering the relatively low financial commitment from us.

Easy to Use and Interactive for Customers

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Building a product page on SellPoints was pretty easy and user-friendly. They offer options that make your page seem more professional and current.

Cons: The first time we used SellPoints, we paid to have our page built, but after learning how easy it was to do ourselves, we did it the second time... just wish we had tried that first.

Overall: SellPoints helped us to be able to work with Costco as a vendor. We are a small indie brand.

Great services

Jan 09, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how the services can help promote our product in places to reach all of our potential customers

Cons: I have not come across anything that I would complain about

Overall: Great the people I have worked with have been very knowledgeable and prompt in responses and follow through

Great Product

Jul 30, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is easy to understand and navigate and is really effective in adding value to your listings

Cons: I am not a fan of the fact that I cant make easy changes on the platform. I still need to submit changes through support.

Overall: So far so good. Any issues I have or areas I see for improvement are usually countered by having fantastic reps to help me.

Best customer service & potent software!

Jan 08, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can easily create a website content with a dynamic interface.

Cons: It's a bit confusing to use the software if you are the first timer. But you can always reach out to the customer services.

Overall: It's always our pleasure to work with Sellpoints.

Costco

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, simple explanations. Quite easy to adapt to existing styles.

Cons: Sometimes customer support was not available.

Overall: In general, I liked it a lot and recommended it to other chain stores and retailers

Great Enhanced Content

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to see metrics on the listings. For example, seeing how many consumers interacted with the i2's.

Cons: A little finicky, but customer service was always helpful.

Sellpoints is great, but its hard to determine the payoff

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use, reasonably priced, great customer service

Cons: The only flaw was determining how well the sellpoints was working. For example, are people using buying because sellpoints is there? or are they buying anyway and using the benefits of the software?

Overall: Great! The reps / customer service for sellpoints is phenomenal. The pricing was a bit high when we used it, but it didn't break the bank

Capterra loader

Perfect for adding value to your product listing pages

Apr 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the i2 creative that allows users to see expanded content within the media gallery.

Cons: I think the back end analytics could be improved. The UX seems dated, and is hard to navigate.

Overall: My company has used Sellpoints for over 2 years to support our products on a major retailers website. Sellpoints offers a great product that leads to more conversions and time spent on page.

Thanks

Jan 11, 2019
3/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: My account representative was attentive and fast but limited in ability to solve technical needs

Cons: unable to classify by product category; unable to sort by product type or class; unable to get dashboard information on use

Overall: was good until Channel Advisors replaced PriceSpider - can't link Where to Buy dealers properly, limited range of search, unable to delineate chains from mom & pop stores for rank

It does the job, but I would love to see improvements

Jul 23, 2019
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The fact that you are able to add additional content to your online listings.

Cons: A little clunky and slow, building the content is not intuitive, there is a learning curve, especially when trying to make the content responsive. A service like webflow, which you can use to build html/css pages does a much better job and UI that is intuitive and easy to use.

Overall: It gets the job done if you can figure out the software, however the actual content displayed on the listings goes a bit wonky, it usually takes a reload of the entire listing to make the sellpoints content display properly.

Great customer service! Super Helpful

Jan 08, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Software was intuitive and very easy to use.

Cons: Hard to think of any cons on the software. It seems to be a good match for e-commerce platforms like Costco.

Overall: We were trying to improve our listing with Costco.com and wanted to add additional content including video, lifestyle images and infographics. Costco is just not set up to do that internally and so Sell Points is a great partner to solve for this. They have a great relationship with the buying staff there and are easy to work with and super responsive. The whole experience from start to finish was very smooth. Everything was explained really well and implemented quickly which was helpful for driving sales a the holiday season when we launched the new content.

They get the job done

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, good support and most important, the customers like the feel when complete.

Cons: Didnt have any, personally, things dont always have to be bad and Im glad it wasn't the case

Overall: Very happy with their service

Good but a work in progress

Jan 08, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The standard features offered are top notch. Turns a typical product into something much more.

Cons: The execution process is too long and content to get live takes anywhere from 3-5 days to get live.

Pretty simple to figure out

Jul 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was never trained on using sell points but was able to figure it out pretty easily with the help of their CS team

Cons: The price per license is pretty steep considering what we are paying for.