--- title: "Rainbow Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rainbow Software - reviews, pricing plans, popular comparisons to other Collaboration products and more." source_url: "https://www.capterra.com/p/180324/Rainbow/" page_type: "product" language: "en" --- # Rainbow Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Rainbow ## What is Rainbow? Rainbow Cloud-based solution designed for Enterprise communications to help users manage telephony, chat, visio conferencing, team discussions and much more. ## What is Rainbow used for? [Collaboration](https://www.capterra.com/collaboration-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rainbow?[Manage this product listing](https://www.g2.com/products/alcatel-lucent-enterprise-rainbow/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rainbow 4.5 (6) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.6 (11,136) Value For Money 4.6 (5) Value For Money 4.2 (6,854) Customer Service 4.0 (5) Customer Service 4.6 (6,608) ## Rainbow alternatives [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [View all alternatives](https://www.capterra.com/p/180324/Rainbow/alternatives/) ## FAQs about Rainbow Overview ### What company size and specific industries is Rainbow built for? Rainbow is designed for organizations of all sizes, including small businesses, mid-market companies, and larger enterprises. No specific industry focus is identified in the vendor description, so it appears suitable for general business use across a broad range of sectors. Features and Usability ### What are the key features of Rainbow? Rainbow offers multi-channel communication, including chat/messaging, SMS messaging, voice mail, video conferencing, and two-way audio and video. It also includes call routing, call recording, call transfer, screen sharing, meeting management, file sharing, contact management, access controls/permissions, reporting, and third-party integrations. Integrations ### Which third-party tools and platforms does Rainbow integrate with? Rainbow integrates with Dynamics 365, HubSpot CRM, and Salesforce Sales Cloud for CRM workflows, plus REST API support for custom contact lookup and click-to-call functions. These integrations cover key sales and customer management platforms, giving Rainbow compatibility with three third-party tools and platforms. Answer based on 1 reviews Getting Started and Support ### What customer support options does Rainbow offer? Rainbow provides 24/7 live rep support and chat. Without reviewer feedback on support experiences, no reliable claims can be made about response times, helpfulness, or common frustrations. The available channels are direct, but user experience with support is not documented in the catalog data. ## Features AI summary Based on 21,823 Collaboration reviews Capterra reviewers highlight these as the features buyers care about most when choosing collaboration software: - **Secure Data Storage** (**65%** of reviewers rated this feature as critical) - **Collaboration Tools** (**54%**) - **Document Storage** (**57%**) Rainbow supports **Collaboration Tools**, but it does not include **Secure Data Storage** or **Document Storage**. Instead, it offers other features that reviewers also rate highly, including **Access Controls/Permissions** (**53%**), **Task Management** (**51%**), and **File Sharing** (**50%**). These features help teams manage who can view information, keep work organized, and share files more easily, providing teams with practical ways to coordinate day-to-day work. Collaboration Tools 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Task Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression File Sharing 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Chat/Messaging 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Mobile Access 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Alerts/Notifications 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Rainbow 34 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Management: Manage, organize, and store contact information - Customizable Reports: Alter the layout and content of reports - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Group Messaging: Group messaging lets multiple people carry on a group conversation - Interaction Tracking: Track interaction history by documenting conversations for contacts - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Screen Sharing: Digitally share screen view with others - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.0 (6) 4.0 Based on 6 reviews ## Pricing Value for money 4.6 (5) ### Starting price Free trial available Value for money 4.6 (5) 4.6 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (5) 4.0 Based on 5 reviews ## User reviews Overall rating 4.5 Based on 6 reviews Filter by rating 5(4) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AS Ashley S. Social Worker Hospital & Health Care ### "Easy to Make Calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 26, 2026 My company moved from using Cisco Jabber to Rainbow and its been an easy transition. I love the ability to make calls from my computer while working. Pros It's another option to talk to patients when you are working remotely. Instead of calling from your desk phone or a cell phone, I love how you can use the computer app to do outgoing calls but also can receive incoming as well. Cons You can't answer calls unless you are contacted to WIFI or have internet access. So really, you cannot do it from anywhere. Switched from [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) It was my companies decision. I had no control over it, but was told it would be more reliable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NT NUICA T. ACCOUNT PAYABLE Accounting ### "Great connectivity " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2025 I like the sound from the video calls and the fact that i can share my screen easily Pros great connectivity for each employee; sociability Cons Sometimes, I can't send friend request easily. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PD Paul D. IT Health, Wellness and Fitness ### "Simple SECURE communications" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 12, 2024 Simple - easy and very powerful app, was deployed easily and it is now just another part of our day Pros Rainbow is VERY simple to configure and customize, a number of different user profiles were required. The application itself is very easy - this was important to ensure it was adopted Cons The name isn't well known, I had to explain who the company was first - but once the users starting to work on the app, that wasn't an issue Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) Reasons for choosing Rainbow Price, ease of use and the number of platforms it ran on Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Philippe R. Consultant developpeur Telecommunications ### "Outil professionnel et ouvert" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 19, 2023 Étant en mobilité forte L'accès à Rainbow depuis n'importe quel terminal ayant accès à internet est un vrai +L'ouverture de la plate-forme CPaaS peu connu mais pratique et également ouverte Pros Outre les fonctionnalités UCaaS qui sont maintenant bien abouties et richeCette solution RAINBOW offre plein de possibilités d'intégration dans les différentes applications métiers des entreprises via sa plate-forme CPaaSComme Connectivite avec les environnements IoTLes systèmes de supervision et alerte L'interconnexion avec de nombreux CRM Et ceci sans gros développement Cons Quelques petites fonctionnalités de confort manquent encore mais elles sont Mineures et non essentielles pour ma part Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Cory S. Technical Analyst Retail ### "Not Very Liberating" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 April 13, 2021 Not very liberating. You can't transfer a call or conference. You can't record your voicemail message. You can't setup shortcuts or a personal directory. You can't pickup a group call. You can't even tell who's calling YOU! Pros That we could integrate it with our current infrastructure without much effort and get our users homeworking readily. It's simple to use, for the basics. Cons It's bugginess and lack of features. Rainbow seems like an acquisition by Alcatel of a suite that was not developed natively for Alcatel systems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Vitaliy B. Communication Expert Information Technology and Services ### "Good Corporative Cloud Messenger" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2018 Very simple to use this messenger, you can invite your contacts from office 365 or Gmail, and start collaborate with your family, friends and сolleagues. Windows,MAC,IOS,Android,Web - i use this messenger in any platform. Most of functionality is free! No Ads! 1 gb of cloud storage in free version. Connected with our OmniPCX Enterpise, click-to-call,presense, and call log of my deskphone, it's very useful! Pros Very simple to use this messenger, you can invite your contacts from office 365 or Gmail, and start collaborate with your family, friends and сolleagues. Windows,MAC,IOS,Android,Web - i use this messenger in any platform. Most of functionality is free! No Ads! 1 gb of cloud storage in free version. Connected with our OmniPCX Enterpise, click-to-call,presense, and call log of my deskphone, it's very useful! Cons No translation to my native language (Russian) I can't buy a bussines version because my country not in sales list, it's very bad! In collaboration with OXE or OXO, i can't connect SIP phones, only Analog,TDM or NOE IP phone. Small bugs, but software is growing up Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.