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Mobile application for small businesses who wish to quickly and easily communicate with their customers.

Product Details

Messaging app that enables real time customer communications for small businesses.

Contact Details

WhatsApp

https://www.whatsapp.com

Located in United States

Starting Price

  • Not provided by vendor

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Not Offered

Support

  • Online

WhatsApp Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communication
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

WhatsApp Reviews

Showing 5 of 5137 reviews
Overall
4.7/5
Ease of Use
4.8/5
Customer Service
4.3/5
Avatar Image
samuel t.
Chief Executive Officer
Graphic Design, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 6, 2019

“Best Instant Messaging App to Communicate with Friends and Family”

OverallI have been using the Whatsapp since 2010. Hands down, it is the best Instant Messaging app and most popularly used in my country. Sometimes, it's feels addictive, found myself opening the app even when there is no message, which makes the new status features a cool features to pass time; depending on your contacts, you may find it interesting as people share pictures and videos. Overall, the app is great, features are amazing, it functions quite well and no regret using the app to far. Gives you your privacy and let you have full control on your chats. You can't go wrong with it.
ProsWhatsapp is integrated with Mobile Number as mode of connecting with people, you don't have to start asking people for their username; once you have their contact save on your mobile phone, they will appear on your WhatsApp list. Another pros is the ability to Mute a chat or a person. There are options to mute a disputing group for 8 hours, 1 week or 1 year max, and easily unmute the chat anytime. There are more features that are widely used, the likes of Audio Call, Video Calls and Voice Note, which you can't get enough of. They are not a gimmick because people loves using these features. There is option to change Background chat, set customize notifications tones for chats, share pictures, videos and documents. Group-ing, one of the best feature of the app. Perfect for a Webinar or discussion zone. The app allows up to 200 users in one group. One can even create a Family group with this. Saving the best for last, best part of this app is the Encryption (Privacy) feature. Chats are End-to-End encrypted, which means that chats are not visible to a third party (not even to Whatsapp). Whatsapp works best on iOS, thanks to the Amazing gestures, which gives access to use some options easily at the chat screen.
ConsWhile the App is my favorite, there are some cons, which I look forward to have available on the app. More Mute Options: There should be a customizable Mute options, the app only give options of 8 hours, 1 week and 1 year. Sometimes there is needs to mute for 1 day or 2 days but the option isn't available. Animated Stickers: Even though there are stickers available on the app, but it's not fun like that of FB Messenger, Whatsapp stickers are still while it's animated on Messenger, making it more fun to use. Online Status: Online status can't be hidden from contacts, there is only option to hide last seen. Once you're online, they'll know.
Reviewer Source 
Source: Capterra
May 6, 2019
Victor Hugo D.
Analista
Information Technology and Services, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 15, 2020

“Whatzapp - Agility and mobility”

OverallIn general, whatzapp is a powerful tool that has changed and has been changing the means of communication and data transmission. I believe it is a safe and easy to use tool. Another advantage is whatzapp business, which there is some other competitive advantage for companies.
Pros I've been using whatzapp for over 5 years, and with each passing day we get new updates and features. One of the great advantages of using the app is that I can bring corporate and personal life together in one program. I use video conferencing as a group a lot because I hold corporate meetings anywhere. Currently I use whatzapp web a lot, because I can forward files and documents quickly. Another advantage is the contact distribution list, because I can forward a message or file to several people in a single group. The interactivity in sharing of various types of media, photos, videos and audio. One of the major disadvantages is the quality of the voice call, often the audio is reproduced with a robotic and failing voice. Even with a high speed internet, there is data loss. Another disadvantage is the loss of quality when sending photos and videos. Unable to share files or documents for more than 5 conversations. In general, whatzapp is a powerful tool that has changed and has been changing the means of communication and data transmission. I believe it is a safe and easy to use tool. Another advantage is whatzapp business, which there is some other competitive advantage for companies.
Cons One of the major disadvantages is the quality of the voice call, often the audio is reproduced with a robotic and failing voice. Even with a high speed internet, there is data loss. Another disadvantage is the loss of quality when sending photos and videos. Unable to share files or documents for more than 5 conversations.
Reviewer Source 
Source: Capterra
January 15, 2020
Avatar Image
Akila Tishan M.
Mechanical engineering undergraduate
Design, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 29, 2019

“Best app to easy daily communication and you will love it it”

OverallReally it is most important app on my mobile. Also it can use in any platform ios,android or windows. That is very usefull when I work on my laptop. Also even Without installing another app I can use it on web browser on my laptop. I use it to share various files(pdf, zip, photos, vedios, etc ) and links related to my academic works. And I get all important notices of my university course related and even news service. It is very easy to get all news I need in one app. Always Use to personal chats with friends because it is the best and convenient way to me than other app. Whatsapp status is amazing and more comfortable method to express my ideas like fb post. And use whatsapp status to let know my friends my status instead of fb post. Because status are only viewed by my friends who have my number saved on thier mobile. Not as fb post they cannot share others. whatsapp User interface is more comfortable. And have very usefull stickers and emojis than other same apps.
ProsEasy to use. To Group chat with freinds and also can use for inform some group in professional or important purposes. Lovely interface with good colors
ConsHave some limitations. Mainly number of group members for a group chat is limited to 256. Cannot use to share huge files .
Reviewer Source 
Source: Capterra
September 29, 2019
Carissa J.
Director Enrollment
Higher Education, 10,001+ employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
2/5
Features
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
December 10, 2019

“Good product for personal use, but not so much for business use ... yet ”

OverallWe started using WhatsApp to have another form of communication for our international students; however, we quickly realized that it created a significant amount of extra work for our representatives after they had a conversation with students. We also realized that the communication with our students was subpar (think abbreviations with texting), so when working with a group where english is their second language, this turned into a challenging conversation for our team (especially since our programs are all exclusively in english). This would be a great option for a smaller company who didnt need to verify english language competency and/or who wanted a quick way of communicating with customers and didnt need to record the conversations (ie. take notes and put them in a CRM).
ProsEasy for personal use on a phone. Has a good interface on desktop and phone. Pretty quick to message back and a good option for smaller companies looking for free options for communicating with clients and/or international folks. Good option for those who are overseas that dont have a phone option to call if you dont have any other options in your company for this purpose.
ConsEasy to use on a personal level, but not efficient enough for business use. Need a specific phone/line for business use and doesnt have an easy/efficient way to transfer info into a CRM or any type of contact repository (especially for notes). Doesn't look very professional and is difficult to have more professional conversations through a texting format, especially with students and international students.
Reviewer Source 
Source: Capterra
December 10, 2019
Avatar Image
Emeka O.
Digital Marketing Trainer
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 29, 2019

“An Amazing Instant Messaging App”

OverallGenerally, WhatsApp had been an amazing software. It allows me to keep in touch with my customers. I also use it to hold virtual trainings and meetings. I love it that WhatsApp is free to use, and there are no ads on it, at least for now.
ProsWhatsApp has become an everyday software for me, and I use it a lot for my business and the businesses I manage. Some of the things I love about WhatsApp are as explained below: 1. Ease of Use: WhatsApp is a very easy to use software. It is beginner friendly, and it wasn't hard for me to understand how to use it. I use it a whole lot for my business as regard communication and keeping in touch with my customers. Its ease of use has made it my choice instant messaging app. 2. Ability to send multimedia messages: I use WhatsApp to organise and hold virtual meetings and trainings. I love it that WhatsApp allows me the option to send both video and image contents as that helps me to deliver my trainings effectively. 3. WhatsApp Story feature: WhatsApp has been very beneficial to my business since the addition of the WhatsApp Story feature. I do use WhatsApp Story to share contents and pass out information about my business. This help me to keep in touch with my customers. 4. WhatsApp groups: I love it that I'm able to organise all my customers in a WhatsApp group which helps me to build a community around my business. I use WhatsApp groups to follow up my customers, and to send valuable information to them, while allowing them the option to comment on the information I shares. 5. WhatsApp broadcast message: Sending the same messages individually to all my customers can be boring. Instead I add all of them to a WhatsApp broadcast list and then sends the message only once.
ConsAmong the issues I have with WhatsApp include: 1. Not being able to forward a message to more than five recipients simultaneously. This is a turnoff. 2. Not being able to pin more than three chats. This is limiting, and causes me to have to search or scroll through a lot of contacts to be able to identify a contact I would have preferred to be handy. 3. The inability to download multimedia files that were shared more than 30 days ago. This is a major turnoff as I deal a lot with multimedia files.
Reviewer Source 
Source: Capterra
December 29, 2019