# Page 11 | WhatsApp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is WhatsApp the right Live Chat solution for you? Explore 16361 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180345/WhatsApp/reviews --- WhatsApp 4.7 (16361) [View alternatives](https://www.capterra.com/p/180345/WhatsApp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Page 11 - Reviews of WhatsApp ## Showing most helpful reviews Showing 251-275 of 16361 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IA Islam A. free lancer Computer Software Used the software for: 2+ years ### "amazing application" June 9, 2025 5.0 its a very important application i can be in touch with all friends and i can explain to other what i want i can sent a text or a voice nots Pros it is amazing application help me to being in touch with all people and i can send a voice notes and typing to my friends and i can know my friends news and i wanted to hear about my friend the best thing helped me when i using the watsapp when some want to call me in my phone and there no coverage he could send me a wats app message then i can contact whit him Cons the message i send to my friends and the message i received from other if the coverage of my phone bad and the people can't reach to me the could send me a message on whats app Review Source Babatunde O. SEO Marketer Marketing and Advertising Used the software for: 2+ years ### "Best personal messaging app " April 19, 2025 5.0 Overall whatsapp has slowly replaced normal calls and no one even send text messages anymore all thanks to whatsapp. Pros Simple fast way to talk to your loved ones via calls or just text messaging. Groups are not spammy and security is great. Cons Since meta acquired whatsapp they have been traying to turn it to look like instagram. I am not particularly mad with that but i dont like the new meta AI they just added. we already have AI in our faces everywhere and its becoming too much. Review Source DB Derek B. Owner Real Estate Used the software for: 2+ years ### "Best communication system available" June 1, 2025 5.0 I find it is excellent for both personal communications and professional correspondence. I am amazed at how many of my clients like to sue it. Pros So easy to use and sits behind everything on my screen on phone or PC. Ability to customize notifications and mute/prioritize certain chats is invaluable. Security features are awesome. Cons It is sort of irritating adding new numbers quickly to start a conversation and its hard to rename a chat without changing the persons contact name. Review Source AL Ayo L. Lead consultant Consumer Services Used the software for: 2+ years ### "Whatsapp review " August 22, 2025 5.0 Whatsapp is arguably the best comms platform till date with ability to update and adjust with the recent technology advancement Pros The constant improvement and update to make the platform a more versatile and user friendly one for all Cons Wonderful app so far, all bugs are corrected and fixed usually as soon as possible, integrates well with other devices also Review Source UD UMUNEZERO D. public relation manager Facilities Services Used the software for: 2+ years ### "THE ULTIMATE COMMUNICATION TOOL." January 25, 2025 5.0 my experience on whatsapp , i have been using whatsapp since 2020. Pros I like that it easies my communicatio with my family and friends. Cons nothing is bad at whatsapp everything looks good. Switched from [Telegram](https://www.capterra.com/p/180347/Telegram/) I use this platform as an alternative platform. Review Source Valentina C. Amministrativa Consumer Services Used the software for: 2+ years ### "Ottima applicazione " March 30, 2025 5.0 Ottima, mi permette di mettermi in contatto con tutte le persone che conosco, invio di file, immagini, download in modo pratico e veloce Pros Mette in contatto tutte le persone che ho bisogno di sentire gratuitamente, mi piace vedere e mettere lo stato sul mio profilo. Resto sempre connessa Cons Ancora tante persone non lo usano e questo crea problemi di comunicazione, ma credo che da qui a poco lo avranno tutti per poter riuscire a comunicare. La creazione di gruppi è la cosa che mi piace meno in quanto vengono creati per la qualunque Review Source RC Rutherford C. Graphic Designer Graphic Design Used the software for: 2+ years ### "WhatsApp the best messenger application" May 25, 2025 5.0 WhatsApp has been a friendly messenger app since I have been using it. It has been more than Eight years ago I’ve been using it, and it has been a pleasure using it. Pros I like its easiness and its efficacy The video call is superb,likewise the audio call. Sharing of screen while on video call is also a great thing Cons It sometimes looses chats if you didn’t backup your messages especially when you’re switching from Android to iPhone and vice versa It also reduces picture and video quality Review Source AK Andonis K. Operations Co-ordinator Facilities Services Used the software for: 2+ years ### "The best way to communicate in today's modern world" May 31, 2025 5.0 Pros I travel a lot so it make communicating with friends around so easy and without the worry of expensive roaming/international call rates. Voice & Video calling, messaging and sharing photos, files and videos is so easy no matter what whether you are a Apple or Android user. The web & windows apps are also fantastic for easy access from your computer, especially when you want to save shared photos. Lastly, group messaging is an amazing and time saving way of keeping in touch with various friend and family groups conveniently all in the one spot! Cons The lack of an official iPad/tablet app is a let down as it would fill a gap for syncing across all my devices Review Source Ada T. Research Project Manager Research Used the software for: 2+ years ### "My everyday tool to stay connected" January 21, 2025 5.0 I have been very happy with WhatsApp. It is user-friendly, very easy to install, and easy to work with. Groups chats go really smooth with this app, also video calls and voice calls are all of good quality. Pros The sound quality is really great. I love whatsapp free phone calls. The sound is so clear and close, you would think the person us standing next to you. Cons Sometimes the connection for phone calls is not so good. You will have to try a few times to make a call. Review Source VR Verified Reviewer freelancer Writing and Editing Used the software for: 2+ years ### "Messaging app for personal and business " January 28, 2025 4.0 WhatsApp is an excellent communication tool that keeps getting better with updates. While it may not cater to every need, it remains a top choice for instant messaging and connectivity. It is very easy and reliable application. Pros End-to-end encryption for privacy. Easy-to-use interface. Reliable messaging and calling features. Cross-platform availability. Cons File size limit for sharing. Limited customization options. Review Source SR Sam R. Residency Program Administrator Hospital & Health Care Used the software for: 2+ years ### "A Great Way to Keep in Touch! " March 25, 2026 5.0 I use WhatsApp regularly to communicate with friends who live in different countries and have local phone numbers/plans. I especially love the voice message feature, where you can convey a good amount of information without typing a novel. Pros I love how WhatsApp is an easy way to communicate with friends from around the world who have local phone numbers. Cons I do receive spam occasionally, I would love if the platform could minimize or eliminate that. No other issues. Review Source SF Selena F. Titolare Consumer Services Used the software for: 2+ years ### "Recensione whatsapp " March 12, 2025 5.0 La mia esperienza con whatsapp direi estremamente positiva… chi al giorno d’oggi non usa quest’app!!? Facile da usare, ha un ottima condivisione di file dalle foto ai documenti importanti, ti permette di effettuare videochiamate o chiamate audio grazie alla connessione internet, messaggistica istantanea.. dire ben fatta e soprattutto è gratis!! Pros WhatsApp permette di inviare messaggi istantanei, rendendo la comunicazione veloce e diretta. Le chiamate audio o videochiamate senza costi aggiuntivi, tramite connessione Internet Cons Nonostante la crittografia, ci sono preoccupazioni riguardo alla privacy dei dati e alla condivisione delle informazioni con terze parti. Review Source JC Jesse C. Estimator Construction Used the software for: 6-12 months ### "Great Review" February 25, 2026 5.0 I live the app & would recommend i to more people who are looking to use a secure, free app that lets you connect with anyone who has a phone Pros I think Whatsapp is amazing because i can communicate with anyone with ease. Thh interface is easy & everything including the video calls is high quality Cons What i hate the most is the spam in the app such as being added to random group chats with random people Review Source RA Rahman A. Marketing Specialist Business Supplies and Equipment Used the software for: 2+ years ### "The direct channel that’s kept our clients close." April 24, 2025 5.0 It’s enabled us to close deals faster, reducing the bottleneck of email and phone tag. The ability to send instant photos, invoices or updates has helped us keep our relationships personal and responsive and that’s what counts in the B2B space. Pros WhatsApp has now become one of the fastest ways in which I communicate with clients about sending them updates or informing them of a new product or a shipment confirmation. Most of our customers already have it, so there’s no learning curve and the read receipts help me know when something’s actually been seen. Cons It’s a mess quickly without message tagging or CRM sync. Handling many client conversations from a single number is challenging, and then when messages get sent after hours, it gets even trickier. I wish the features for broadcast and automation were just a little more robust without using third party tools. Review Source CL Chelsea L. . Animation Used the software for: 2+ years ### "Why everyone needs Whatsapp?" June 11, 2025 5.0 I use Whatsapp every day of my life its the easiest way to talk with those who I love and I can tell for experience that its nothing weird or most important they never try to sell you anything with adds. Pros This is the perfect app to be in contact with your family and friends not only that you can also share with them a little bit about your life and you can decide who and who can not be able to see your information. Cons How addicted it can be more than that I don't know what else to say about this amaizing app!!! Try it out Review Source AS Adefemi S. Client rep Banking Used the software for: 2+ years ### "A nice messaging app " July 4, 2025 5.0 Pros WhatsApp is easy to use. An amazing messaging app and secure too. The video calls, the screen sharing and updates also make it nice to use. Cons Nothing much really. It’s just seeming to mirror instagram so much these days and it can be so annoying lol. That happened ever since Meta took over anyway. Switched from [BlackBerry Enterprise Mobility Suite](https://www.capterra.com/p/233134/BlackBerry-Enterprise-Mobility-Suite/) BlackBerry messenger went out of service and stopped being popular. Review Source DR Delores R. Accounting Consultant Accounting Used the software for: 2+ years ### "WhatsApp for video calls to meet." April 9, 2026 5.0 My overall experience with WhatsApp is that the value for the money is great for my usage, no issues when using from any device and excellent customer support when needed. Pros What I liked most about WhatsApp is the one to one communication on a daily basic for video calls. Cons There is nothing that I liked least about WhatsApp except I can not record the video call to refer to later. Review Source VK Virginia K. Information Technology Manager Computer Software Used the software for: 2+ years ### "A Wonderful and Remarkable Instant Messaging App. " August 6, 2025 5.0 Pros With WhatsApp, I can easily share files, videos and images. Again, I can use WhatsApp to create group chats. WhatsApp allows me to make high quality video and voice calls. WhatsApp enables me to send and receive instant messages. Cons It's quite irritating when I encounter calls disconnection with WhatsApp due to poor network connectivity. Review Source VR Verified Reviewer Data Analyst Retail Used the software for: 2+ years ### "Reliable Messaging App with Room for Improvement" September 12, 2025 5.0 Pros Fast, reliable, and user-friendly app with simple chat, secure messaging, and great value for staying connected worldwide. Cons Limited customer support, occasional bugs, privacy concerns, and lacks advanced features compared to other messaging apps. Review Source JR Jules R. Prayer ministry coordinator Religious Institutions Used the software for: 1-2 years ### "WhatsApp for bible class" November 18, 2025 5.0 My overall experience with WhatsApp has been positive. I found it easy to use and connectivity was not an issue when on video calls. Pros I like WhatsApp's video call feature. It allows me to conduct my bible study class without missing a day. Cons Not everyone has what's app or wants to download a new app. So we are limited in that aspect. The good thing is that so far everyone already in our bible study class has it. Review Source VR Verified Reviewer Eligibility Civic & Social Organization Used the software for: 6-12 months ### "Great for group chats " November 19, 2025 5.0 WhatsApp is convenient for all our workers and group chats running an organization it’s probably the best for common communication Pros Easy & fast communication very convenient for on the go communication. Video chat, text video uploads, and group conversations. Cons Sometimes the app won’t load but nothing a restart will fix. As of now nothing pretty easy to use convenient and fast. Review Source VR Verified Reviewer entreprenurs Design Used the software for: 1-2 years ### "whats app is a great app " May 12, 2026 5.0 Overall, it was great I communicated with vendor outside of the US with ease they were able to show me picture of the products right through whats app. Pros You can contact people overseas without extra cost and very easy to use. Great for people who have their own business to find vendors Cons I really never had any problems and concern, but I do believe they need more of a security protocol with logging in Review Source LS Laura S. Benefits Manager Financial Services Used the software for: 1-2 years ### "Great app but privacy is inconsistent" June 19, 2025 5.0 Pros There is end-to-end encryption and can contact people from across the World momentarily. It is free and can allow for personal and business accounts. The business accounts come across as professional. Cons If you are added into a group chat, you cannot hide your number. Therefore I feel that the privacy aspect is inconsistent -- WhatsApp provide end-to-end encryption but numbers can be accessed easily by strangers. Alternatives considered [Viber](https://www.capterra.com/p/180348/Viber/) Reason for choosing WhatsApp Viber is good, but there is more of an international reach with WhatsApp. Review Source JH Ja'Michael H. Realtor Real Estate Used the software for: 2+ years ### "WhatsApp Review " December 10, 2025 3.0 WhatsApp is an efficient, user-friendly messaging platform that makes staying connected simple. It’s free reliable for personal and professional communication and works well across different devices. Pros My experience with WhatsApp has been very positive. The app is intuitive, loads quickly, and makes communication effortless. Messaging is instant, voice calls are usually clear, and video calls are smooth. The ability to send photos, documents, and voice notes keeps conversations efficient. Group chats also make it easy to coordinate with multiple people at once for free. Overall, it’s a dependable and convenient communication tool. Cons Limited customization for notifications. Video quality can drop with weaker connections. Media storage can build up quickly. Too many unwarranted spam messages. Review Source MEM Mary Ellen M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "WhatsApp quality satisfaction" April 30, 2026 5.0 I use it quite often to stay in touch with overseas family and friends and I find I’m always happy with the quality of audio and video calls. Pros Great for international calling and messaging. Good quality on calls. Free with wifi and data. Makes it easy to keep in touch. Cons I have no issues with WhatsApp. The only thing I can say is I don’t care for the follow up in asking quality of calls Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.