# Page 13 | WhatsApp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is WhatsApp the right Live Chat solution for you? Explore 16361 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180345/WhatsApp/reviews --- WhatsApp 4.7 (16361) [View alternatives](https://www.capterra.com/p/180345/WhatsApp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Page 13 - Reviews of WhatsApp ## Showing most helpful reviews Showing 301-325 of 16361 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EL Evelyn L. Healthcare Assistant Hospital & Health Care Used the software for: 1-2 years ### "My WhatsApp Review" June 11, 2025 5.0 My overall experience about WhatsApp is awesome, I mean I use it as my day to day App to text, call and even share sensitive information without fear of being leaked. I would definitely recommend. Pros I like the fact that the whole feature are very easy to navigate. I also like the status upload features which make me update my friends and family of my activities. Cons Well apart from the glitch that occurs sometimes which makes the viewing status mixed together which you have to swipe out WhatsApp from your screen and then launch it again before it operates normal, it’s not so much an issue for me by the way. Review Source RP Racheal P. Senior generalist, HR solutions Management Consulting Used the software for: 1-2 years ### "One tool to cater for your communications" April 28, 2025 5.0 Am able to communicate with both individuals and groups in one place without switching tools Pros Easy communication with individual via personal chats and group chats for our teams through voice, video and texts messages. It is highly encrypted making so secure for sensitive information Cons No major cons experienced, has made my communication much more easy Switched from [Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/) Whatsapp has more advanced chat features than facebook Review Source AK ANKIT K. Teacher Banking Used the software for: 2+ years ### "WhatsApp review" January 26, 2025 5.0 I am using this app from last 10 year my overall experience with WhatsApp is excellent. With time ,many changes have come in the app, which also improved the privacy and security of the app. Pros Easy to use than other messenger apps and usages less internet package to operate. And recently by adding up the features like share screen and AI use in the app is also a good idea . Cons updates from few last years made this app a lil more non intresting. Review Source JS Julia S. Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "I use whatsapp daily!" February 8, 2025 5.0 Overall, whatsapp is a great app that i use on a daily basis for professional and personal purposes. I would recommend this to anyone as a way to stay in touch as an organization for group chat purposes or even with friends or famoly abroad. Pros That its free and allows for individual and group messaging. You can share filed, images, and more! Cons Sometimes the log in or links to join groups glitch and people havw to wait time to get a new code. Review Source JM John M. IT Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "A Marvellous Platform for Instant Messaging." June 3, 2025 5.0 Pros WhatsApp allows me to make and receive high quality voice and video calls securely. WhatsApp enables me to share photos and videos easily. I also use WhatsApp to send instant messages to my colleague. Cons WhatsApp is a great platform for making calls and sending instant messages and the only problem I have encountered is unwanted calls disruption due to poor internet connectivity. Review Source ON Ozabu N. Customer service advisor Telecommunications Used the software for: 2+ years ### "Whatsappreview" June 4, 2025 5.0 It has been an amazing experience, as I have managed to save money spent on airtime to make calls. As long as i have data, i can share my files or videos, make calls, Pros It's easy to use to share videos and update WhatsApp statuses with text, videos, or audio files. You can make clear calls with WhatsApp. Cons You need data to access this application all the time, so it might be tricky to use it with internet and data. Review Source EO Eunice O. Digital Marketer Marketing and Advertising Used the software for: 2+ years ### "My Number 1 Messaging App" May 6, 2025 5.0 WhatsApp has been a solid, everyday communication tool. It's almost like the first app I visit when I touch my phone to get updates. It’s simple too to use, effective, and works well across my devices. Pros WhatsApp is fast, reliable, and great for staying connected. I like the clean interface, voice notes, voice status upload, and end-to-end encryption for privacy. Cons It reduces my picture and video quality. Sending large files too can be very stressful cos you may need to send in many bits. Review Source MW Melinda W. Owner Arts and Crafts Used the software for: I used a free trial ### "Simple, Reliable Messaging with Limited Advanced Features" April 30, 2026 5.0 Overall, my experience has been very positive for everyday communication. It’s simple, reliable, and makes it easy to stay connected through messages, voice calls, and video chats. Pros Its simple, reliable messaging and calling—it makes it easy to stay connected with texts, voice, and video calls, all in one app with end-to-end encryption for privacy. Cons The biggest downside is the limited customization and features compared to some other messaging apps. It also relies on a phone number for accounts, which can be inconvenient, and backup/transfer options can sometimes feel restrictive. Review Source VR Verified Reviewer Gerente marketing Apparel & Fashion Used the software for: 2+ years ### "Avaliação whatsapp" January 17, 2025 5.0 melhor experiência possivel, não há o que reclamar, é simplesmente um app incrivel e pratica. que segue todos os nichos Pros o app mais completo de mensagens e que todos utilizam, sendo usado por empresas e pessoas fisicas. atende a todos os nichos e áreas. Cons em algumas atualizações pode travar mas logo é resolvido. Review Source N. NANDESH .. Article trainee Management Consulting Used the software for: 2+ years ### "Best of best" April 30, 2025 5.0 We grew using whatsapp and had quiet good overall experience. Whatsapp made data or message exchange easy and simple adding securities like biometric or passwords. Pros Whatsapp is easy, quick and free to use. Texts or other media can be sent instantly without any barriers. New feature of UPI is useful for sending payments instantly. Disappearing feature is also cool to use. Cons Limit on size for sharing data is major drawback of whatsapp. It has poor spam detection detection function. Review Source GD Gabriel D. Analista de Suporte de Sistemas Information Technology and Services Used the software for: 2+ years ### "Facilidade de comunicação" April 25, 2025 5.0 Programa essencial para o dia a dia. Hoje é impossível não usar para se comunicar. Ele facilita muito! Pros Facilidade para se comunicar com os contatos. Sistema bem intuitivo e fácil entender. Várias opções de itens para incluir nas mensagens. Cons Se esquecer de corrigir a mensagem logo quando manda, ele não permite editar depois. Deveria ser mais aberto para editar mensagens enviadas. Review Source EF Elisabeth F. Professional Translator and Reviewer Translation and Localization Used the software for: 2+ years ### "Excellent communications app" April 17, 2025 5.0 Excellent overall experience with the app. Great for personal or business use. Pros Free calls to anywhere in the world. Catch up with friends and family easily. Cons Privacy issues. Fear of personal information being stolen from ym chats. Switched from [MsNomina](https://www.capterra.com/p/230679/MsNomina/) This app can be deployed on my Android phone, not my PC Review Source SB Steve B. Cultural Advisor Human Resources Used the software for: 1-2 years ### "Great Communications app" May 28, 2025 5.0 Us it daily to keep in connection with family, friends and clients around the world with no troubles at all. Pros WhatsApp is very easy to use, the platform is utilized by many people around the world which allows for simple communication, sharing of videos and pictures. Cons Like most other communications apps out there, WhatsApp can have random people requesting to join your group and they can be persistent. Review Source FT Felipe T. Técnico Architecture & Planning Used the software for: 2+ years ### "The life of messaging with whatsapp" July 2, 2025 5.0 I use it for my life and I really like the agility in communication between people and the practicality of having an instant messaging application in the palm of my hand. Pros The method and tools that the application presents are formidable and very commonly used in everyday life. Cons Some constant delays in the application, I believe the system must already be evaluating this resource to correct this problem. Review Source SC Sebastian C. Information Technology Intern Higher Education Used the software for: 1-2 years ### "Great chat management app for video calls and texts." April 20, 2026 5.0 Overall amazing messaging and video calling app with a strong level of encryption to keep chats safe. Pros Great value for money. Super easy to use for video calling, messaging, and chat feature. Customer support was not needed because there weren't many bugs or issues. Cons Would sometimes get spam texts from bots trying to sell me something or get my information. This may have been a user error however. Review Source NG Naty G. Marketing digital Computer Hardware Used the software for: 2+ years ### "Mi experiencia con WhatsApp " June 1, 2025 5.0 Mi experiencia con WhatsApp es muy buena hace 10 años que lo uso y cada día mejora más. Es muy importante. Pros La rapidez con que llegan los WhatsApp, la calidad de las videollamadas. Que se puede vender por catálogo. Cons No tengo quejas en general es muy buena la aplicación, es rápida, los WhatsApp llegan rápido, las llamadas son de calidad. Review Source JEP Jennifer Elizabeth P. Backend Developer Information Technology and Services Used the software for: 6-12 months ### "WhatsApp review" March 27, 2026 5.0 I really enjoyed using this app for my day to day activities, it makes things easier for me and I really like it Pros The new screen sharing during a video call has been one of the greatest features ever, it reduce a lot of stress during call for me. Cons Since have been using the app, I haven’t really faced a real problem except for the often backup pop us Review Source Mildre Mercedes V. Profesora Higher Education Used the software for: 1-2 years ### "WhatsApp en linea " May 17, 2025 5.0 La aplicacion ofrece sus servicio gratuitamente y te puedes mantener en contacto siempre y cuando tengas una coneccion a internet Pros Es gratuito accesible e ilimitado y eso lo hace muy ventajoso para la comunicacion Cons Dependes de una coneccion a internet todo el tiepo para conectarte Review Source RW Robert W. Operations Manager Hospitality Used the software for: 2+ years ### "Easy to use communication app" June 5, 2025 5.0 All in all it is a great app available for communication. It does everything you need and is available all over the world. Pros Ease of use, ability to cache convos, media sharing, group chats, available on both phone and on computer Cons Always asking for backups, lots of updates, high data use for sending video/photos, sometimes it glitches when setting up your account Review Source tK taha K. freelancer Computer Software Used the software for: 2+ years ### "My Review whatsapp" April 23, 2025 5.0 A very unique experience that spanned many years. It is now my primary communication program. Pros Free text messages, voice, and video calls \_ Ensures privacy and security in chats \_ Available on mobile, desktop, and web Cons Storage and data usage issues: Media files can consume significant device storage. Limited business integrations: Lacks API support for tools like CRMs and task managers. Customer support limitations: Minimal assistance for user issues Review Source ZB Zainab B. Brand manager Marketing and Advertising Used the software for: 6-12 months ### "A quick need to know about WhatsApp." June 25, 2025 4.0 A very perfect product for communication with friends,families,customers and keeping tabs with long distance relations. Kudos to the developers for this game changing platform. Pros Never as communication between groups of people been this easy and simple before this platform. In-app communities can also be created to communicate information to certain individuals within a group making it very effective in passing across information. Cons I don’t have any problem with any of its features although it will be helpful if status uploaded can be downloaded easily. Review Source SS Sharon S. Resourcer Staffing and Recruiting Used the software for: 2+ years ### "One 0f My Go To App's" January 26, 2025 4.0 My overall experience with WhatsApp is that it is a fantastic way of communicating with people and staying in touch. This includes personal use and business use. When I say business use I am referring to contacting businesses on a personal level. It is excellent to use for voice calls and sending video's definitely one of my go to Apps. Pros WhatsApp is fantastic for staying connected. I love how easy it is to send messages, photos, and videos instantly. Group chats are brilliant for organising plans, and voice and video calls are so reliable. The end-to-end encryption is reassuring too. It’s simple, fast, and makes keeping in touch effortless! Cons Using WhatsApp for the first time was a slight learning curve. However once I got used to it, I found it was an excellent way of communicating. It can sometimes be intrusive if you are participating in a group chat if it was not your choice to be part of that group. Review Source EH Elizabeth H. Senior Product Manager Retail Used the software for: 1-2 years ### "yes yes yes whatsapp!" December 17, 2025 5.0 overall i am very very happy with this product. i use it once a week for calls with people in the china factories Pros I love Whatapp. I use it for work a ton. Communicating with employees that are working from China. Cons i wish more people used it because often times I will ask if someone has it and the response is no. So they have to download Review Source Emmanuel Adefowowe A. Strategy and Operation Manager Investment Management Used the software for: 2+ years ### "I highly recommend Whatsapp for both formal and informal communication " March 16, 2025 5.0 Pros I like the low cost for both local and international calls on Whatsapp, it makes it less difficult to communicate with family, friends and business associates almost free. Cons I don't like the often update of Whatsapp that removes favourite options - such as the whatsapp status that arranges with posting time. Review Source AM Anthony M. Ingénieur Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Whatsapp : L'outil à avoir" June 10, 2025 5.0 Mon expérience est globalement très positive. Le logiciel est gratuit, intutif et ne manque de rien si ce n'est une séparation pro / perso Pros \- Whatsapp permet d'échanger facilement depuis le monde entier - Il n'y a pas de pertes de qualité dans la transmission des images et vidéos ce qui est un gros plus par rapport à d'autres applications - Le logiciel est gratuit - Les conversations sont chiffrées donc sécurisées Cons J'utilise whatsapp dee manière personnel et professionel et il serait intéressant de pouvoir séparer ces deux aspects en utilisant qu'un seul numéro. Review Source Similar Products Featured ## Related categories [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Team Communication](https://www.capterra.com/team-communication-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.