# Page 17 | WhatsApp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is WhatsApp the right Live Chat solution for you? Explore 16361 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180345/WhatsApp/reviews --- WhatsApp 4.7 (16361) [View alternatives](https://www.capterra.com/p/180345/WhatsApp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Page 17 - Reviews of WhatsApp ## Showing most helpful reviews Showing 401-425 of 16361 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Amie C. Owner Management Consulting Used the software for: 1-2 years ### "Overall great app for group conversations. Easy to navigate" January 16, 2025 5.0 Happy with WhatsApp and have used it for multiple occasions. Work related and social groups as well. Pros It's a convenient way for different groups to communicate together. You can easily create a chat group and invite people to join. It pulls right for your contacts in your phone, or you can add them in later. Very easy to use and navigate. Cons It can get a bit messy when you have multiple group chats. You just have to take the time to make sure your in the correct one. Review Source RS Ruby S. Content Creator Internet Used the software for: 2+ years ### "Easy Client Communication" March 11, 2025 5.0 Pros The feature to launch media instantly, coupled with its being embedded in Facebook ads, functionality becomes client relations are smooth, and professional Cons Does not have advanced business characteristics such as automatic responses and controlling in several devices without the need to connect the phone Review Source RS RICARDO S. Sales Representative Computer Software Used the software for: 2+ years ### "Get in control with Whatsapp" March 6, 2025 5.0 It has become my main work tool, I can't imagine making sales and supporting my clients without the help of WhatsApp. Pros The way I am in touch with hundreds of people everyday by mean of its group chats, the easy file sharing and the video calls are awesome. Cons It can fill up your phone in the blink of an eye if you're not used to constantly purging it of pictures, videos, and documents. Review Source AA Aditya A. Customer Service Representative Consumer Services Used the software for: 1-2 years ### "Quick messaging solution for customer support." April 13, 2025 5.0 It just makes my job and my life in general a lot easier to just have fast direct chats with clients, solving simpler problems on the spot. Pros I like how WhatsApp’s instant messaging allows me to respond to customer queries instantly, and how media-sharing makes it easy to clarify. Cons It doesn’t feature advanced ticketing capabilities, which means tracking complicated issues can become messy without additional tools. Review Source Prakash B. Software Engineer Information Technology and Services Used the software for: 2+ years ### "WhatsApp is the best." January 16, 2025 5.0 I've had a consistently positive experience with WhatsApp and have made it my go-to messaging platform. Pros I love how WhatsApp sticks to its messaging feature and does it really well. The video and voice calls are awesome too. I love almost everything about it. Cons I find WhatsApp difficult to use on my laptop. Review Source DP Daniel P. Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Easy to use and functional" July 3, 2025 4.0 Overall I enjoy the app. It is good on both my laptop and mobile phone. I appreciate how it integrates both. Pros I like it's functionality. It is easy to use and functions reliably and consistently. The video is usually high grade too. Cons Only once in a while but video freezes a lot. This is on the same network I usually use without any problems. Review Source PL Paulina L. Creative Director Sports Used the software for: 2+ years ### "Faultless every time " April 3, 2025 5.0 Superb overall experience. WhatsApp is absolutely faultless. Pros Amazing app. Allows to communicate with every part of the world without extra charges. Top! Cons Nothing. It’s my favourite app ever. I use it for business communication and to chat with friends and family. Review Source MR Maurizio R. Manager Food & Beverages Used the software for: 2+ years ### "Hello WhatsApp " March 8, 2025 5.0 Good experience,I think is the best instant message application out there. Pros Because I can stay in touch with everyone, it's fast and secure messaging. I like the new features like instant videos Cons It takes too much memory space on my phone Review Source EH Erin H. Marketer Marketing and Advertising Used the software for: 2+ years ### "Secure online messaging " May 3, 2025 4.0 Pros Easy to message (as well as send photos and videos) and call online -- especially with long-distance communication. Free to use. Cons I keep getting my number added to scam groups like investment groups, and it's not intuitive how to remove myself from them and delete the group -- I had to Google how to. I also dislike how images and chat history is lost if you don't back up - those this might be a security thing? It's just -- no matter how many times I log out FB Messenger, I always have shared convos and photos with my \\ Review Source BB Britta B. Trip Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "WhatsApp Review" April 21, 2025 5.0 Overall, it is one of my most used apps, and my experience with it has been incredible for the years I have had it. Pros I can connect with people all over the country without paying for an international plan. Cons There are times when calls get dropped because of the WIFI availability. Review Source DA Dianella A. Senior Director of Operation and Supply Chain Pharmaceuticals Used the software for: 2+ years ### "Unique communication system." February 3, 2025 5.0 Unique. The hability to share locations, documents and create calls internationally places the app on the top of my favorites. Pros It allows me to communciate with family members, it is fast, communicates perfectly with every phone company and best of all it allows me to be in contact with every employee and company team member. Cons Not being allowed to take screenshots of the profile pictures. Review Source AS Agata S. HR consulting Human Resources Used the software for: 2+ years ### "Easy communication" March 18, 2025 5.0 I use this app every single day. It makes it easier for me to communicate with others both at work and in my private life Pros Easy set up, easy to use, improves communication. Cons I did not discover any disadvantages of the app. Review Source JS Jacqueline S. Self-employed Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great for everyone, easy to use" June 27, 2025 5.0 Pros WhatsApp is a great chat app because i can chat to family.outside of my country with ease and no lag, i am also able to semd them photos with ease Cons I dont have anything that i didnt like ln regards to the app, i so far have not had any problems or negative experiences Review Source SW Shannon W. Graphic Design Manager Events Services Used the software for: 2+ years ### "Great app to use for Communication" December 24, 2024 5.0 It's simple and easy to navigate through whether it's through message, phone calls or video calls Pros Whatsapp is easy to use and all my messages are encrypted Cons I have no bug bearers on whatsapp to be honest Review Source GD Giuseppe D. Vigile del fuoco Law Enforcement Used the software for: 2+ years ### "WhatsApp condividi le tue esperienze con il globo " February 22, 2025 5.0 Formidabile, non vi è una applicazione migliore per la comunicazione con altre persone . Pros È uno dei pochi strumenti essenziali per la comunicazione e per interagire con tutti , soprattutto con le videochiamate. Cons Non ha problemi con niente , forse l'unica pecca è nelle videochiamate condivise con più persone , la qualità video diventa un po scarsa. Review Source AA Andisa A. Sales and marketing Writing and Editing Used the software for: 2+ years ### "Fantastic app to use " November 21, 2024 5.0 Easy to use fantastic product never go wrong with whatsapp Pros You can make phone calls video calls also the settings are improved Cons You can open business account to advertise everything on that account Switched from [Telegram](https://www.capterra.com/p/180347/Telegram/) Whatsapp is more improved than telegram more secure Review Source TW Therrin W. Tutor Education Management Used the software for: 1-2 years ### "Reliable Messaging For Everyday Communication" February 25, 2026 5.0 Pros WhatsApp makes messaging simple, reliable, and fast. Calls are clear, groups work well, and media sharing is effortless. Cons Notifications can feel overwhelming, backup options are confusing, and privacy settings take effort to find at times no. Review Source LF Laura F. Designer gráfico Graphic Design Used the software for: 2+ years ### "For me it is the best communication app" February 13, 2025 5.0 It's great because it allows me to create specific groups and it also allows me to chat with people far away from me quickly and easily. Pros Whatsapp is my great ally in everyday life because through it I can get in touch and receive customers from other places Cons Group video calls are not of good quality and app unlocking can only be activated using biometrics Review Source EJ Eric J. Welding lead Oil & Energy Used the software for: 1-2 years ### "Whatsapp is whats up." February 17, 2025 4.0 I love the fact i am able to keep up with family without paying high fees. Pros It allows easy international communication. I keep up with family overseas using whatsapp. Cons I have easily loss acess to my account once my phone number changed. Switched from [TextFree](https://www.capterra.com/p/203592/TextFree/) Whatsapp allowed me to communicate on a much larger scale. Review Source TI Taiwo I. Data Analysis Information Technology and Services Used the software for: 1-2 years ### "WhatsApp is an amazing app that everyone should have" March 23, 2025 5.0 WhatsApp is user friendly and it helps me to communicate effectively with my colleague, family and friends Pros Whatsapp has unique features that allows seamless communication. Cons WhatsApp is an amazing product and I love everything about it Review Source SF Shalonda F. Purchase and Inventory Manager Medical Practice Used the software for: 2+ years ### "The App That Keeps Worlds Connected" September 22, 2025 4.0 It is the only app I have used to keep in touch with others whose phone numbers I do not have. As well as contacts I already have in my phone. Pros The ease of use when I am out of the country. Or when a friend/family member is out of the country. Cons When I was in Colombia last month, I had to download the photos and videos to view them. Not sure if that was related to my mobile carrier, T-Mobile. Review Source JJ Joe J. Ops director Construction Used the software for: 2+ years ### "What app review" March 5, 2025 4.0 Easy to use and effective at sharing information quickly Pros The ease of use, status viewing and also the integration with your phone, widgets etc Also the way you can add products and business info Image quality is also not lost when sending Cons The dates on messages will occasionally jump back but this rarely happens and sorts it's self quickly Review Source SE Samantha E. Quality Manager Plastics Used the software for: 6-12 months ### "Good tool for team communication" April 11, 2025 5.0 We like using this app on the shop floor for communication across departments and shifts! Pros Live communication with team members including ones that don't have access to other apps used by management Cons Sometimes images have to be downloaded taking up more space on device. Review Source kS kauanne S. analista Marketing and Advertising Used the software for: 2+ years ### "muito bom, otimo custo beneficio" February 19, 2025 5.0 experiencia otima, aplicativo muito bem pensado Pros facilidade de conversacao, comunicacao otima, conversar com pessoas de longa distancia sem custo é incrivel Cons audio adiantatado, acho que foi uma ferramenta que para mim não trouxe muita facilidade. Review Source CD Carlos D. ADMINISTRADOR Automotive Used the software for: 2+ years ### "Necessary for life" January 13, 2025 5.0 a fundamental tool in everyday life, making our day-to-day work easier and faster Pros I can edit the image by adding text and also edit the text when we send it wrong and can correct it Cons I can't cancel the sending, just deleting it and getting this deleted message for everyone Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.