# Page 18 | WhatsApp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is WhatsApp the right Live Chat solution for you? Explore 16361 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180345/WhatsApp/reviews --- WhatsApp 4.7 (16361) [View alternatives](https://www.capterra.com/p/180345/WhatsApp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Page 18 - Reviews of WhatsApp ## Showing most helpful reviews Showing 426-450 of 16361 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Ailton M. Student Higher Education Used the software for: 1-2 years ### "If common sense was software.." November 25, 2024 4.0 Useful software ,specially after and during covid19,both for a professional and personal use. Team and family metings became a thing of my every day now,I rarely use regular phone calls nd instead use the inetrnet and video calls . Pros Easy ,simple,no fuss,anyone can do it, literraly ,my dad does it ,my entire family does it and most of us are oldies . Cons THE constant warning by my phone that whtasapp is draining the battery. Switched from [Output Messenger](https://www.capterra.com/p/153376/Output-Messenger/) I followed the trend initially,then i never left. Review Source JR Jo R. Accounts assistant Media Production Used the software for: 2+ years ### "Great app for daily use " February 27, 2025 5.0 Used on a daily basis for business and pleasure Pros Easy to use, great for keeping in touch with individuals and groups. Reliable, can send media for free Cons I like everything about WhatsApp, can't think of anything negative Review Source RA Rayhanali A. Master's Student E-Learning Used the software for: 2+ years ### "Reliable messaging app" February 11, 2025 5.0 One of the only messaging software that I and most of people still use. The first time I use it is almost ten years ago, and I have experimented with other messaging apps as well, but still this is the best. Pros Fast, free, responsive, easy to use, great for media sharing, great for online calls. Cons Sometimes I got an error when receiving or sending media, and it failed for no reason. Review Source SF Sandy F. Proj eng Computer Networking Used the software for: 2+ years ### "Messaging at its simplest" April 3, 2025 5.0 Worked as it says on the tin, would be good to have multiple accounts on the same device for personal and corporate needs Pros Secure communication from user to user is built in Cons Needs independent phone numbers for each account Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) Wider support across varying devices in our setup Review Source PG Paul G. Project Manager Construction Used the software for: 1-2 years ### "Great Messaging App" April 15, 2025 5.0 Pros Great app for staying in touch with everyone. Simple and easy to use. Also great for creating groups and sending messages between everyone. Cons Can be a bit of a learning curve but nothing much. File restrictions can be annoying for certain types (like videos). Review Source BC Benjamin C. General Manager Automotive Used the software for: 2+ years ### "Great, free business IM platform, especially for international businesses" March 24, 2025 5.0 Pros Free platform, great for international businesses and personal use alike. Cons Some levels of spam received on the platform - filter could be better. Review Source VR Verified Reviewer Deleivery Man for food processing Company Food & Beverages Used the software for: 2+ years ### "A Two-Sided Sword in Contemporary Communication" November 2, 2024 5.0 WhatsApp has transformed communication on a worldwide scale by providing an easy-to-use platform. Text-based communication in real time with both individuals and groups. Superior video and audio calls that cut across geographic boundaries. Smooth exchange of documents, videos, and images. Pros Because WhatsApp is free to download and use, a large number of people can utilize it. Many people are able to use WhatsApp because it is free to download and use. You can exchange images and movies, make audio and video calls, and send text messages. To stay in touch, family, friends, or business teams can easily create groups. Cons WhatsApp media and chats might consume a significant amount of your device's storage space. Constant notifications and pointless discussions can overload large group chats. Review Source AD Alessio D. Consulente Marketing and Advertising Used the software for: 2+ years ### "Impossibile starne senza" February 27, 2025 5.0 Decisamente ottima, il fatto che la utilizzo tutto il giorno ne è la prova. Pros La versione Business è veramente un diamante Cons Le immagini non possono essere inviate per una sola visualizzazione, e' un vero peccato. Review Source SJ Sam J. Project Manager Non-Profit Organization Management Used the software for: 2+ years ### "Couldn't live without it" April 8, 2025 5.0 Pros The best for individual chats and group chats. File sharing. Picture sharing. Status & read receipts. Cons I'd like to be able to customize my lists and groups more Review Source RW Rhiannon W. Childminder Child Day Care Services Used the software for: 2+ years ### "Easy to use and practical for peraonal and business use." March 21, 2025 5.0 I really love Whatsapp and all its uses. Pros WhatsApp I use daily and I like the video calling and voice notes. Cons I cant fault WhatsApp in any way at all. Review Source KM Kortney M. Owner Luxury Goods & Jewelry Used the software for: 2+ years ### "Great free app for international calls" May 23, 2025 5.0 Good tool, perfect for international calls. Also, most people are using it so it makes it easier to keep in touch Pros The ability to make free international calls. Big money saving app that made a real change as international calls were expensive Cons Not very user friendly : for example it is still a bit tricky to add a contact. Also, heavily depends on the quality of the Wifi for calls. Review Source VR Verified Reviewer Digital Philanthropy Caller Education Management Used the software for: 6-12 months ### "Use Only for Work!" November 7, 2025 4.0 Pros It is easy to sync contacts with the people that you need from work and to do calling when signal doesn’t always allow. Cons Very old sometimes in terms of feeling and it seems very intensive when you’re trying to message someone. Review Source VP Vanessa P. designer del gioiello Arts and Crafts Used the software for: 2+ years ### "semplice e intuitiva" March 5, 2025 5.0 Whatsapp permette di mantenere i contatti con i propri cari in qualsiasi parte del mondo. Pros semplice da usare, intuitivo e completo. Un programma perfetto per ogni età. Cons Un problema riscontrato soprattutto nell'ultimo periodo è la quantità di messaggi spam recapitata sul profilo personale. Settimanalmente arriva almeno 1 messaggio da numeri sconosciuti. Review Source VR Verified Reviewer Manager Airlines/Aviation Used the software for: 2+ years ### "WhatsApp connecting the world." December 3, 2024 5.0 It has been great so far. I can communicate with family and friends even outside my country, sending voice notes, text message, video calls and videos. Pros It is user-friendly and easy to install. It Works on a smartphone, tablet, or laptop. You can chat with multiple people in a group. Cons That it only works with internet connection. Review Source SK Santhirakumar K. Feerelanser Online Media Used the software for: 1-2 years ### "Whatapp is world famous " February 7, 2025 5.0 Use Friendly good safety method Group safety Pros Status method Safety chat or Call Block and Report method Two step verification Cons Status favorite method Linked devices I like group /unread / favorite are good different Review Source KW Keely W. Photographer Media Production Used the software for: 1-2 years ### "It can be improved " April 7, 2025 5.0 Pros I use it for my personal and professional communication; it is handy and reliable on my desk and phone Cons Low-quality video calling and sometimes buggy Review Source DR Douglas R. Dono Motion Pictures and Film Used the software for: 2+ years ### "Distância não é problema." December 29, 2024 5.0 Uma otima experiência de conexão com as pessoas, independente da distância. Pros Fácil acesso com as outras pessoas por mensagem ou ligações. Cons Dificuldade de acesso sem uma conexão minima com a internet. Review Source NS Natalie S. Senior immigration Advisor International Trade and Development Used the software for: 6-12 months ### "Allows data backup." April 13, 2025 4.0 Pros I like the backup feature, while information, media and chats can be backed up by Google Drive and can be restored easily. Cons Though WhatsApp is backed up but incase you encryption the backup and you forget the decrypt key or password, you cant recover the data. Review Source LS Ledio S. Waiter Restaurants Used the software for: 2+ years ### "Best app for contacting" January 12, 2025 5.0 Wonderful, use it every day and help me a lot Pros A very easy app to sms and call people , very fast and good quality, with no chargess Cons I dont like the “ sharing pcs” option, it is an app for contacting other people , and not a social media Switched from [Viber](https://www.capterra.com/p/180348/Viber/) More people use whats app , so easier to contact tyhem Review Source TM Terry M. Senior Analyst Mining & Metals Used the software for: 2+ years ### "need an option to reject chat log transfer from phone" May 3, 2025 3.0 Pros desktop version has similar user interface to mobile version which is easier to use Cons each time it takes time to scan qr code via device and transfer chat log from phone to desktop Review Source ES Elena S. Marketing Manager Biotechnology Used the software for: 2+ years ### "Good tool and recognized" February 20, 2025 5.0 I like it, been using it for years and most people use it. Very good tool to communicate in a fast but professional way. Pros Is very know in the US, France and Latin America for business world so its easy to communicate with clients in these regions Cons To connect with the computer sometimes it bugs, meaning to say it desincronizes. Review Source MM Marta M. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Excelente App" March 18, 2025 5.0 Pros Tudo, fácil de utilizar, seguro, personalisável Cons Gostava de conseguir fazer meetings com mais pessoas do que o limite das 32 Review Source MS Mark S. Director Staffing and Recruiting Used the software for: 1-2 years ### "Good platform for customer communication" April 23, 2025 4.0 Pros Free, easy and fast communication - easily accessible for most of our clients/customers and not restricted to geography. Cons Limited customisation and integrations into the rest of our tech stack including CRM. Review Source JL Jill L. HR Manager Construction Used the software for: 1-2 years ### "Love What's App personally and professionally!" October 15, 2025 5.0 I like the functionality of the app. I am please there is something I am able to use in other countries that is free. Pros Love What's App personally and professionally! It is easy to use when you are out of the country and someone needs to get ahold of you. Free communication is key when you need to talk to someone in their country and you don't incur the fees. Cons Privacy concerns has been a concern for me. I feel it is so commonly used that there are many scams using What'sApp. Review Source PA Praise A. Call Centre Agent Telecommunications Used the software for: 1-2 years ### "Whatsapp review" March 2, 2025 5.0 Very much amazing and interesting. It saves time especially in sharing files Pros It's very easy to use to send messages, media files and also the GIFs and emojis make the conversation spicy Cons None at all..you simply need data to use the app Review Source Similar Products Featured ## Related categories [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Team Communication](https://www.capterra.com/team-communication-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.