# Page 9 | WhatsApp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is WhatsApp the right Live Chat solution for you? Explore 16361 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180345/WhatsApp/reviews --- WhatsApp 4.7 (16361) [View alternatives](https://www.capterra.com/p/180345/WhatsApp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Page 9 - Reviews of WhatsApp ## Showing most helpful reviews Showing 201-225 of 16361 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FV Filomena V. Privato Information Technology and Services Used the software for: 1-2 years ### "La migliore app di messaggistica " March 4, 2026 5.0 Un app indispensabile per la comunicazione quotidiana , molto semplice da usare . Chiamate e video di buona qualità Pros Semplicità d’uso, velocità nei messaggi e qualità delle chiamate. L’app è intuitiva e permette di comunicare facilmente con tutti. Cons Le notifiche a volte non funzionano correttamente, a volte capita di doverla disinstallare e installare di nuovo perche’ l’applicazione si blocca Review Source RG Ravina G. Field work Human Resources Used the software for: 2+ years ### "What's app is a very useful and secure app. I have used this app last 10 years. It's really good. Easy to touch with everyone one. " April 29, 2025 4.0 I have used whatsapp last 10 years. It is very fast staying in touch with my family friends. It's easy to use Audio video calls also we can clear messages and calls. It's a secure app. It's also use for business. I can attend my online classes. It's work smoothly. So overall I like it. Yeah but don't like to share my number to ankown person for chat. Pros what's app works smoothly. Easy to use and navigation. Useful for international calls. We can create groups and communities so we can touch every people at time. We can share also short stories. Cons We could not use what's app in multiple device without our phone. So it's safe. I like it Review Source HB Holly B. Account Representative Broadcast Media Used the software for: 2+ years ### "WhatsApp crosses continents and boundaries " January 29, 2026 5.0 I have enjoyed using the community feature, phone, and texting features to make it easy to speak with friends all over the world. Pros It is easy to use internationally via phone call or text. Audio is clear and crisp. No interruptions or delays while being overseas. Cons I don't think that i saw any drawbacks. It is a free application which brings all contacts from social media together in one communication tool. Review Source AB Ahmed B. Palm auto parts Automotive Used the software for: 1-2 years ### "0616262636" July 20, 2025 4.0 Very nice experience with messages with friends good Good app, it has everything, messages, calls Very nice Pros Good app, it has everything, messages, calls Very nice experience with messages with friends good top Cons I don't like responding to fake messages from people watching my favorite story from someone else watching Review Source FO Feraud O. Owner Marketing and Advertising Used the software for: 2+ years ### "The perfect place for group chat and worldwide chatting" July 17, 2025 5.0 Use it daily to contact not only clients and colleagues but also family and friends. Also when sending video files to preview whatsapps seems to be much better than SMS Pros the ability to freely contact people worldwide and create groups. While you can still do this on iMessage whatsapps in much better for group chats. Cons being able to only sign into one account on desktops. If you have a personal and work cell then you can only connect one to the desktop app Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing WhatsApp Instead of using slack for fast team communication at our agency we use what app groups instead. Review Source JQ Jochebed Q. Secretary Apparel & Fashion Used the software for: 2+ years ### "The best messaging app in recent years" January 30, 2026 5.0 Great messaging app. I get to reach my friend and colleagues both locally and internationally without any hassle. Pros It’s convenient to use and consumes less data plus I it’s user friendly. Great video call interface as well it doesn’t lag at all. Cons People randomly add me to groups without my approval but aside that, I haven’t had any issues with the app ever since I started using it. Review Source KW Kayla W. hr Child Day Care Services Used the software for: 2+ years ### "Whatsapp Review" April 9, 2026 4.0 Good, I do not have any complaints it is easy to communicate with people across the global and it is free of charge. Pros You can video and phone call and being able to make international call free of charge which is a really good benefit Cons sometimes there are connection issues when audio and video calling people the signal is not as strong Review Source VR Verified Reviewer Owner, LCSW Health, Wellness and Fitness Used the software for: 1-2 years ### "Group Text Alternative" November 6, 2025 3.0 While spam is an issue, it can be a good option to share information on a group thread without needing the hassle of group text notifications. Pros It was a good option for group messaging as an alternative to group texting which can create exhausting notifications. Cons Issues concern spam and scams and while I'm unsure if it is true, I have heard concerns about security making me wonder how secure it is. Review Source FM Francesco M. DIPENDENTE PUBBLICO Defense & Space Used the software for: 1-2 years ### "E' UNA MESSAGGISTICA FLUIDA" February 24, 2026 5.0 E' STATA UNA BELLA ESPERIENZA. E' BELLO E' MOLTO FUNZIONALE AL TEMPO STESSO E' UNA APPLICAZIONE DI MESSAGGISTICA , DOVE SI SCRIVE BENE E SI INTERAGISCE BENE. Pros E' BELLO FUNZIONALE AL TEMPO STESSO E' UNA APPLICAZIONE DI MESSAGGISTICA , DOVE SI SCRIVE BENE E SI INTERAGISCE BENE. Cons L'UNICO SVANTAGGIO CHE MI SONO ACCORTO CHE SI RIEMPIE LA MEMORIA , E FA IL BACK UP DA SOLA OGNI TANTO. Review Source maisie C. owner Veterinary Used the software for: 2+ years ### "Amazing for long distance" April 16, 2026 5.0 overall, I utilize ‎WhatsApp for my clients who go overseas while we are watching their pets. I definitely encourage anybody to use this, as a comfort to ensure that they are receiving their updates. Pros I like this simplicity being able to speak to somebody from over a distance, especially in my industry where I need to send daily updates on their family member Cons What I do not like is the uncertainty of if the other party received their message, and the poor notifications on my phone whenever their response was received Review Source LT Linda T. Assistant Director Religious Institutions Used the software for: 1-2 years ### "A messaging platform." December 4, 2025 5.0 Staying connected with members and employees as been made easy for me to do with this simple messaging platform. Pros Its messaging feature is actually what keeps me to always make use of this software as it makes it easy to staying connected to employees and members of the congregation. Its video and audio calls features also helps to share information through group and channel created to members. Cons No regret using this software to stay connected, i have not encounter any issue or bugs as its frequent updates helps to always fix that. Review Source VR Verified Reviewer Auxiliar Wireless Used the software for: 1-2 years ### "Whatsapp Review" August 11, 2025 5.0 In general, WhatsApp is a great application for communication and helps a lot in everyday life.It really helps us stay in touch with people who live far away. This really helps us in our daily lives Pros I liked the ease off use, how quickly I can get in touch through messages.The agility with which I can contact people who live in another country Cons What I liked least is the function that allows you to remove the visa from messages.Because many times it is urgent and we don't know if the person is online or not. Review Source TG Tamara G. UR nurse Hospital & Health Care Used the software for: 2+ years ### "Everyday use" November 15, 2025 5.0 Use it all the time, appreciate that its secure, that my information is safe and that I have a great way to stay in communication with friends and family overseas. Pros Versatile for communication, use it for audio calls, video calls, send media, links, documents, share a lot with my known contacts. Cons Sometimes when loading in my computer it will take a long time. that is unfortunate but sometimes is better to use it in y computer so its still good to have that option Review Source RA Rama A. Freelance Graphic Designer Design Used the software for: 1-2 years ### "WhatsApp communication" December 7, 2025 5.0 Pros WhatsApp has become an essential communication tool for my work. Messages are fast, voice and video calls run smoothly, and group chats help me centralize discussions with different teams. It’s a very practical way to get quick approvals on visuals or respond to urgent questions. Cons Conversations can get a bit messy when several projects are going on at the same time, but with some discipline it’s still manageable. Review Source TF Tiffany F. Customer service Retail Used the software for: 6-12 months ### "You get what you pay for" December 6, 2025 4.0 Overall, it’s a decent app. For the cost of it, it’s what’s to be expected. It’s easy to use and me or kids have no issues using it. Pros It’s free and so easy to use. Even my kids use it when they are at home connected to the WIFI instead of paying for another phone line. Cons Sometimes takes time to receive messages and sometimes the service barely works if you live out of city limits. Review Source BT Brianna T. Lead Editor Consumer Services Used the software for: 2+ years ### "Love Whatsapp! " April 5, 2026 5.0 Pros Whatsapp is a great product. I've never had any issues with accessing, downloading, or utilizing the app. Cons I wish that the default for group messages was mute. Unfortunately you have to go into the settings and individually mute large group chats. Review Source KM Kortnee M. Chief Executive Officer Executive Office Used the software for: 2+ years ### "It’s like professional texting" July 21, 2025 4.0 Overall, I’ve had a positive user experience with WhatsApp and have connected it to my business pages on Instagram and Facebook. Pros I like the familiar feel. WhatsApp makes it easy to communicate globally and it just feels like you’re texting someone. Cons WhatsApp allows for a lot of spam and users are easily pulled into groups on the platform. Having to manually filter them out can be tiring and time consuming. Review Source SS Shenella S. Business Developer Manager Legal Services Used the software for: 1-2 years ### "WhatsApp to keep in touch! " January 24, 2026 5.0 Good experience overall as it is an easy way to keep in touch! Very easy to install and use and is great value for money Pros Very easy to use and is a great app for messaging, chatting, sharing files and video calls! Super user friendly. Cons Limited file share when it comes to large files and video quality can sometimes lag. Quality of pictures and videos lessen when shared via WhatsApp Review Source Akintayo A. Service Advisor Automotive Used the software for: 2+ years ### "What i think about Whatsapp" March 31, 2025 4.0 My overall experience has been really good, i enjoy making calls mostly on it. and the user interface is friendly. Pros I like how flexible communication on this platform is. I can effortlessly transition between texting, voice calls, and video conferencing with just one click. and compared to the previous versions, this version is a revelation. keep up the good work. Cons The low image quality, video quality when posting on groups even with the 'HD' feature can be very annoying. Work on that and watch Whatsapp skyrocket. Review Source SY Sula Y. Deputy head Education Management Used the software for: 2+ years ### "Easy to use, readily used by most" April 29, 2025 4.0 Very happy and it's my only social media app as almost 99% of people i know are on there too. Can still be improved more. Pros Lots of people use this abs so it's easy to connect with many. The additional options are increasing, for example in groups and business groups, withholding people seeing that you've seen or read a message, broadcasting etc Cons Options to edit and recall messages can be restricted. Also, no option to block certain contacts from seeing your profile picture or profile name, you can only totally block them. Review Source ED Eric D. Auditor Accounting Used the software for: 1-2 years ### "My Review on WhatsApp chatting app" March 24, 2026 5.0 My Experience so far has been excellent, been using it for years and its been really great and wonderful. Pros WhatsApp is totally free and easy to use, it offers global video or telephone calls, multimedia, and messaging possibilities. Cons The necessity of having to add individuals as contacts in order to message someone privately is what I despised the most about WhatsApp. Review Source VR Verified Reviewer Physician Assistant Hospital & Health Care Used the software for: 2+ years ### "WhatsApp is wonderful for staying in touch with friends and family, and is easy to use" August 30, 2025 5.0 Overall the experience is positive, as the app is easy to use and allows me to stay in touch with my friends and family Pros The best thing about WhatsApp is the ability to easily contact my friends and family, especially via messaging and video calls Cons The thing I like least about WhatsApp is the contact list display. For some reason it doesn't always display the contact name, and just shows the phone number, which can be confusing. Review Source JM John M. Senior Software Engineer Information Technology and Services Used the software for: 2+ years ### "World-class and Prominent Instant Messaging Platform." May 13, 2025 5.0 Pros WhatsApp is a convenient and user-friendly platform for instant messaging and video calling. I can easily share files using WhatsApp. Again, it's completely free to use WhatsApp. Ability to create group chats. Cons It's not possible to send instant messages or even make video calls with WhatsApp when offline. Again, unstable internet makes it difficult to make video calls. Switched from [Telegram](https://www.capterra.com/p/180347/Telegram/)[Viber](https://www.capterra.com/p/180348/Viber/) WhatsApp is absolutely free to use, user-friendly and also very reliable. Review Source MM Mathew M. Summer Talent Intern Financial Services Used the software for: 1-2 years ### "Free chatting and messaging platform. " November 28, 2025 5.0 Pros WhatsApp offers unlimited messaging, audio and video calls without interference. You can share files to five people onces using WhatsApp. Files can also be shared via group and community to larger number of people than individual sharing. Cons I have never interacted with WhatsApp customer support team this is because WhatsApp really faces issues. Review Source BM Brian M. Data Analyst and IT Furniture Used the software for: 2+ years ### "Great message app for global contacts" June 16, 2025 5.0 My overall experience with whatsapp is great? It is a wonderful messaging app that can do a lot more than send messages. Pros I like how easy WhatsApp makes it to link with people all around the world. Additionally I like that they have added whatsapp AI, it is surprisingly useful. Cons Sometime video call quality can struggle when partaking in international calls. Also, the privacy settings could be more robust. 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