# Telegram Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Telegram Software - reviews, pricing plans, popular comparisons to other Team Communication products and more. Source: https://www.capterra.com/p/180347/Freshpaint --- # Telegram Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Telegram ## What is Telegram? Telegram is a messaging app that offers end-to-end encrypted chats, the ability to send files and media without size limits, group chats with up to 200,000 members, and customizable apps across mobile and desktop platforms. The app is secure and fast and offers features like self-destructing messages, synchronized messaging across devices, an open API, and servers spread worldwide in secure data centers. ## What is Telegram used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Overall rating Based on 6,406 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Unlimited large file sharing Completely free, ad-free platform Limited and poor video calling High risk of scams and spam Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Telegram?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://telegram.org&name=Telegram) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Telegram 4.7 (6,406) VS. [4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6,402) Ease Of Use 4.6 (10,908) Value For Money 4.6 (4,528) Value For Money 4.5 (6,658) Customer Service 4.3 (4,334) Customer Service 4.4 (6,409) ## Telegram alternatives [4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month [4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) Starting price $25.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/180347/Telegram/alternatives/) ## Who uses Telegram? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Unlimited large file sharing 94% positive reviews out of 491 Most users report file sharing supports very large files, multiple formats, and cloud storage without device limits. Stephen E Graphic design, 2 - 10 employees. "The ability to share large files of up to 2gb, and to customize my experience on the app is so satisfying." Limited and poor video calling 49% negative reviews out of 423 Some reviewers describe video calls as missing, unreliable, or low quality, making face-to-face communication difficult compared to competitors. Saeed E communcation systems, 51 - 200 employees. "The lack of a built-in video calling feature was a drawback for me. While Telegram offered voice calling, the absence of video calling limited the options for face-to-face communication with friends and colleagues." Completely free, ad-free platform 97% positive reviews out of 201 Most reviewers describe pricing as a major benefit, highlighting Telegram’s free access, no ads, and no subscription fees. Enrique M Network Engineer, 5,001 - 10,000 employees. "It works nice in a lot of platforms (Android, iPhone, Windows, MAC...) and it's free." High risk of scams and spam 90% negative reviews out of 307 Most reviewers find spam and scammers prevalent, citing fake accounts, unsolicited messages, and insufficient moderation controls. Tejashri N Student, 1 employee. "least thing is that there are so many spammers on this app that we don't know who is real and who is fake." Extensive API and bot integrations 94% positive reviews out of 181 Most reviewers indicate integrations enable automation, business notifications, and seamless connections with third-party apps and services. eslam E data intry, 51 - 200 employees. "Many users appreciate the app's customizable notification system, advanced privacy and security options, support for large files and group chats, multilingual support, and its API, which allows developers to create custom bots and integrations." Annoying and unreliable notifications 73% negative reviews out of 299 Most users report notifications are excessive, delayed, difficult to manage, and often flood devices, causing frustration. Jayant R Student Intern, 10,001+ employees. "I didn't liked the notification system of telegram , because it failed to notify me of some important messages." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-Time Chat 4.7 (2,043) 62.31% of 2043 reviewers that rated this feature as important or highly important Telegram offers instant, secure messaging across devices, letting you chat in groups, share media, and use fun stickers. Reviewers appreciate its speed, privacy, group chat size, seamless device sync, and lack of ads, though some mention occasional message delays. Alerts/Notifications 4.5 (1,993) 57.70% of 1993 reviewers that rated this feature as important or highly important Telegram gives you customizable, real-time alerts for messages, calls, and mentions, with options to mute or prioritize notifications. Reviewers appreciate flexible settings and instant updates, but some report missed alerts or find new user notifications intrusive. File Sharing 4.7 (1,945) 60.41% of 1945 reviewers that rated this feature as important or highly important With Telegram, you can share large files of any type quickly and securely, store them in the cloud, and access them across devices. Users think unlimited storage, fast uploads, and easy forwarding to email or other apps make collaboration and content delivery effortless. Search/Filter 4.4 (1,239) 52.54% of 1239 reviewers that rated this feature as important or highly important Telegram helps you quickly find messages, files, contacts, and groups using keywords, filters, and date ranges. Reviewers indicate the search is fast and flexible, letting you locate media or conversations easily, though some wish for more results or bulk download options. Audio Calls 4.5 (1,170) 54.44% of 1170 reviewers that rated this feature as important or highly important You get secure, high-quality audio calls on Telegram, even with low bandwidth, and can call from desktop or mobile. Some users say calls are clear and reliable, with encryption and no extra charges, but others mention occasional connection drops or missed rings. Video Conferencing 4.3 (1,411) 47.84% of 1411 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Telegram 26 features Telegram gives you customizable, real-time alerts for messages, calls, and mentions, with options to mute or prioritize notifications. Reviewers appreciate flexible settings and instant updates, but some report missed alerts or find new user notifications intrusive. Application programming interface that allows for integration with other systems/databases You get secure, high-quality audio calls on Telegram, even with low bandwidth, and can call from desktop or mobile. Some users say calls are clear and reliable, with encryption and no extra charges, but others mention occasional connection drops or missed rings. Send messages, notifications, or documents to an entire customer base at the same time Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage, organize, and store contact information Online forums/groups where users can ask questions, share ideas, best practices, etc. Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components With Telegram, you can share large files of any type quickly and securely, store them in the cloud, and access them across devices. Users think unlimited storage, fast uploads, and easy forwarding to email or other apps make collaboration and content delivery effortless. Group messaging lets multiple people carry on a group conversation Track interaction history by documenting conversations for contacts Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Generate personalized communications upon request to meet customer needs Adjust communications based on previous interactions or personal preferences Plan and coordinate all the resources, costs and time needed to execute assignments Telegram offers instant, secure messaging across devices, letting you chat in groups, share media, and use fun stickers. Reviewers appreciate its speed, privacy, group chat size, seamless device sync, and lack of ads, though some mention occasional message delays. Timed notification for any upcoming task, deadline, appointment, or activity Digitally share screen view with others Telegram helps you quickly find messages, files, contacts, and groups using keywords, filters, and date ranges. Reviewers indicate the search is fast and flexible, letting you locate media or conversations easily, though some wish for more results or bulk download options. Securely stores data to prevent data loss or breaches Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Connect with meeting participants remotely over video Supports various video file formats Get Advice We can help you find the software with the features you need. Features 4.6 (6,402) 4.6 Based on 6,402 reviews ## Pricing Value for money 4.6 (4528) ### Starting price Contact vendor for pricing Free trial available Value for money 4.6 (4,528) 4.6 Based on 4,528 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (4334) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (4,334) 4.3 Based on 4,334 reviews ## User reviews Overall rating 4.7 Based on 6,406 reviews Filter by rating 5(4571) 4(1557) 3(241) 2(24) 1(13) Mentioned topic Sorted by most recent JH Jamie H. Executive Vice President at FEVO Information Technology and Services ### "Fast and practical for communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2026 Telegram is a tool I use for quick communication, both internally and with external contacts when needed. Pros It’s fast, reliable, and works well across devices. Group chats and file sharing are very convenient, especially when you need quick exchanges. Cons It’s not designed for structured work or project tracking, so it remains more of a communication tool than a full workspace solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Stacey S. Consultant Construction ### "Overall thoughts on my experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 19, 2026 Overall my experiences and very positive the strengths definitely outweigh the minor issues and it delivers exactly what I expected sometimes even more with a bit of requirement it could be close to perfect what does it stands it's still solid and enjoyable experience. Pros What I like most is how smooth and reliable the experience has b everything works the way it should everything is clean and I never feel like I'm wasting time it's fast easy to use it honestly just makes things simple definitely worth recommending. Cons They're only downside is it a few features still limited or could be more polished and nothing major but there are moments where it feels like things could run a bit smoother or be more intuitive still it doesn't take away from the overall experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FV Filomena V. Privato Internet ### "Un’app di messaggistica completa e versatile ---" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 March 12, 2026 La mia esperienza complessiva con Telegram è molto positiva. Lo utilizzo quotidianamente sia per comunicazioni personali che per seguire canali informativi. È affidabile, veloce e offre molte più funzionalità rispetto ad altre app di messaggistica. Nel tempo è diventato uno strumento indispensabile. Pros Telegram è molto veloce e intuitivo. Mi piace la possibilità di usarlo su più dispositivi contemporaneamente senza perdere le chat, l’invio di file anche di grandi dimensioni e la presenza di canali e gruppi molto utili per informarsi o lavorare. Anche la personalizzazione delle chat e la gestione della privacy sono punti di forza. Cons A volte l’interfaccia può risultare un po’ dispersiva per chi lo usa per la prima volta e alcune funzioni avanzate non sono immediatamente intuitive. Inoltre, la grande quantità di gruppi e canali può diventare caotica se non ben gestita. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Levin W. Cashier Food & Beverages ### "Great messaging app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2026 Overall great service to me customer support was the best they gave great service so always great to me Pros What I like about telegram easy to use messaging is always top tier no bugs and issues great service pretty much Cons Dislikes about telegram not really to much only one thing I can say I couldn’t message one person that’s it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Davide F. Tecnico Informatico Government Administration ### "La migliore app di messaggistica " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2026 Credo sia migliore di un famosissimo competitor che inizia con la W. È sempre stata 10 passi avanti come implementazione di nuove funzionalità e di fruibilità dell'app. Pros È sempre stata 10 passi avanti a tutti. Puoi creare gruppi talmente ampi da sembrare senza limiti, puoi chattare senza condividere il tuo numero di telefono privato ma semplicemente con un Username, la sicurezza è al TOP con messaggi che si autodistruggono e chat Temporanee, è velocissima e puoi condividere file pesanti di qualsiasi tipo nelle chat e nei gruppi. Può creare delle policy personalizzate e regole automatizzate come la cancellazione dell'account se non utilizzato per tot.mesi Interfaccia super intuitiva, con animazioni curate e pulite e super personalizzabile nei colori, nella chat e tanto altro Cons Penso che non abbia difetti, se proprio cerco il pelo nell'uovo posso dire che hanno messo la pubblicità nel piano Gratis(ma non è così invasiva come altre app) e devi pagare un piano Premium per sbloccare funzionalità avanzate e levare gli ads. Ma per il resto, è perfetta Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Perché Telegram fa' tutto meglio, è più personalizzabile ed ha funzionalità maggiori Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Tisha W. Health Services Coordinator Hospital & Health Care ### "My Telegram Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 23, 2026 Telegram is very well designed and works very swiftly to talk with my friends. It performs with security and confidentiality. Pros The best thing about Telegram is you can chat with everyone easily, do voice and video calls, and share files, all in one place. Cons There might be a bit of a missing feature to start using it depending on your need for statuses, as I don't think it currently has the option to post them like in WhatsApp. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nava B. Owner Consumer Goods ### "Scammer Central" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 22, 2026 Not good. Every time I've used it a scammer has used it to try and get me signed up for a fake job or other scam. Pros It's easy to use and has all the basic features and they work the same way as they do in other apps so there's no learning curve. Cons It's where all the scammers go to do their business. So I don't trust Telegram one bit because they allow all this fraud to go on and their reporting process does nothing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Yatra P. Omni Associate Retail ### "Make your chatting more fun with Telegram. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2026 My overall experience with telegram has been fantastic. This app is easy to function and the quality is superb. I have been using telegram from a long time and always used to send photos and videos through it to my friends. I love using telegram and it fun to text using this app. Pros Telegram is a really good app and it is very easy to use. There are many fun GIFs and stickers that makes chatting more fun and interesting. It is almost free and the quality of messages, shared photos and videos is unmatchable. Group chatting and team communication is very easy through telegram. Cons Everything about telegram is okay. I do not have anything negative about it. I never used customer support and never faced any bugs or issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sera A. Realtor Real Estate ### "Simple comunication system " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 12, 2026 Its nice, wouldn't say the best. I used it a few times and didn't really enjoy the way the app was stretched out. Pros Its best quality is that its a giod chatting system overall and connects you to many people all over the world. Its very easy to use and has no issues during use Cons Its a little dated as the system has the esthetics of an old style chatting system. I would make the looks a little more modern Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Andrena T. Personal User Consumer Goods ### "Great for following Affiliate Marketing Individuals" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 3, 2026 Pros I used Telegram to follow different groups of people to post and send out marketing affiliation coupons to others Cons Sometimes it is slow to load and has a lot of spam accounts. Usually they are blocked fairly quickly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/180347/Telegram/reviews/) Popular comparisons [Microsoft Teams vs Telegram](https://www.capterra.com/compare/168668-180347/Microsoft-Teams-vs-Telegram)[Slack vs Telegram](https://www.capterra.com/compare/135003-180347/Slack-vs-Telegram)[Connecteam vs Telegram](https://www.capterra.com/compare/153140-180347/Connecteam-vs-Telegram)[Google Workspace vs Telegram](https://www.capterra.com/compare/180347-247901/Telegram-vs-Google-Workspace)[Google Chat vs Telegram](https://www.capterra.com/compare/175800-180347/Chat-vs-Telegram)[Google Meet vs Telegram](https://www.capterra.com/compare/176572-180347/Google-Hangouts-vs-Telegram)[Discord vs Telegram](https://www.capterra.com/compare/180347-240238/Telegram-vs-Discord)[Weave vs Telegram](https://www.capterra.com/compare/141842-180347/Weave-vs-Telegram)[Flock vs Telegram](https://www.capterra.com/compare/151072-180347/Flock-vs-Telegram) [Basecamp vs Telegram](https://www.capterra.com/compare/56808-180347/Basecamp-vs-Telegram)[Bitrix24 vs Telegram](https://www.capterra.com/compare/113540-180347/Bitrix24-vs-Telegram)[Mattermost vs Telegram](https://www.capterra.com/compare/170524-180347/Mattermost-vs-Telegram)[Front vs Telegram](https://www.capterra.com/compare/132901-180347/Front-vs-Telegram)[Zoho Desk vs Telegram](https://www.capterra.com/compare/169505-180347/Zoho-Desk-vs-Telegram)[Pumble vs Telegram](https://www.capterra.com/compare/180347-218055/Telegram-vs-Pumble)[Hiver vs Telegram](https://www.capterra.com/compare/142975-180347/Hiver-vs-Telegram)[Workplace from Meta vs Telegram](https://www.capterra.com/compare/168669-180347/Workplace-vs-Telegram)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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