# Telegram Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Telegram Software - reviews, pricing plans, popular comparisons to other Team Communication products and more. Source: https://www.capterra.com/p/180347/Telegram --- # Telegram Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Telegram ## What is Telegram? Telegram is a messaging app that offers end-to-end encrypted chats, the ability to send files and media without size limits, group chats with up to 200,000 members, and customizable apps across mobile and desktop platforms. The app is secure and fast and offers features like self-destructing messages, synchronized messaging across devices, an open API, and servers spread worldwide in secure data centers. ## What is Telegram used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 6,424 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Unlimited large file sharing Completely free communication platform Limited and unreliable video calling Prevalence of spam and scams ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Telegram?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://telegram.org&name=Telegram) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Telegram 4.7 (6,424) VS. [4.7 (24,118)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6,420) Ease Of Use 4.6 (22,673) Value For Money 4.7 (4,542) Value For Money 4.5 (15,240) Customer Service 4.3 (4,350) Customer Service 4.4 (13,501) ## Telegram alternatives [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (992)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.6 (6,046)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (13,580)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/180347/Telegram/alternatives/) ## FAQs about Telegram Overview ### What problems does Telegram solve? Telegram helps teams solve slow communication, oversized file-transfer limits, and scattered updates by combining fast messaging, channels, large group coordination, and cloud-based file access across devices. Developers, remote teams, educators, customer support staff, and business owners benefit most when automations, alerts, secure sharing, and audience broadcasts need to happen reliably. Answer based on 1897 reviews Overview ### Which roles and teams benefit most from Telegram? Telegram is most used by students, freelancers, business owners, and technical teams that need fast, flexible communication. Executives and managers use it to coordinate updates and make decisions quickly, while developers, designers, and educators rely on group chats, file sharing, and channels to collaborate, share resources, and manage communities. Answer based on 6417 reviews Overview ### What company size and industries is Telegram built for? Telegram is built for small businesses first, with 71% of reviewers from small companies and 9% each from Computer Software and IT Services. It also serves enterprises at 18% and midsize businesses at 12%, with additional use in Marketing and Advertising at 5%, mainly for instant messaging and chat. Answer based on 6423 reviews Features and Usability ### What are the key features of Telegram? Telegram includes core communication features like real-time chat, group messaging, audio calls, video conferencing, and file sharing. Differentiators reviewers mention most are large chat groups and channels, multi-device cloud sync, bots and API-based automation, plus security controls such as secret chats, two-step verification, and chat privacy settings. Answer based on 3203 reviews Integrations ### Which third-party tools and platforms does Telegram integrate with? Telegram integrates with WhatsApp and Instagram, and reviewers also mention connections with Slack, Notion, Google Drive, Gmail, YouTube, and Twitter/X. Catalog data confirms at least WhatsApp and Instagram, while reviewer feedback points to common use across messaging, social media, cloud storage, and note-taking workflows. Answer based on 1395 reviews Getting Started and Support ### How easy is it to onboard and train a team on Telegram? Telegram is quick to onboard for most team members because setup is simple and the interface feels familiar to users coming from other messaging apps. Training can happen through in-app tutorials, update guides, video tutorials, channels, bots, audio rooms, and group calls. Admins and users configuring bots, privacy, or channels may need more time. Answer based on 55 reviews Getting Started and Support ### What customer support options does Telegram offer, and how do users rate the experience? Telegram offers email/help desk, chat, and FAQ/forum support. User experience with support appears mixed: some reviewers mention prompt, helpful responses and easy issue reporting, while many others describe slow replies, limited follow-up, difficulty getting problems resolved, and frustration when account or app issues take too long to address. Answer based on 561 reviews Security ### How does Telegram handle data security and access control? Telegram uses encryption, secret chats with end-to-end encryption, self-destructing messages, two-step verification, app lock and privacy controls such as hiding phone numbers, profile details, last seen, and limiting who can message or call. Reviewers also note gaps: end-to-end encryption is not always default, manual privacy tuning may be needed, and scams or unwanted group adds can occur. Answer based on 2008 reviews Chat groups ### How good are Telegram group chats for teams and communities? Telegram handles group chats well for communities, small business teams, and everyday messaging across devices. It supports large groups, channels, file sharing, topics, and quick communication, which helps organize discussions. Some users find heavy notifications, search, and older message retrieval harder to manage in very active groups. Answer based on 3203 reviews ## Who uses Telegram? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 204 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 204 reviews Administrative 19% Administrative 19% Education & Learning 13% IT & Software Development 11% Marketing 11% Others 46% Top industries Based on 204 reviews Hospital & Health Care 26% Education Management 23% Computer Software 20% Information Technology and Services 20% Other 11% ## Pros and Cons Unlimited large file sharing 93% positive reviews out of 500 Most users report file sharing enables sending large files of any type, with no size restrictions or quality loss. Sven S Prokurist, 51 - 200 employees. "I especially appreciate the large group features, channels, and the ability to share files easily, since these functions make Telegram more than just a simple messaging app." Limited and unreliable video calling 49% negative reviews out of 423 Some reviewers find video calls lacking, mentioning missing features, poor quality, and no group video options. Saeed E communcation systems, 51 - 200 employees. "The lack of a built-in video calling feature was a drawback for me. While Telegram offered voice calling, the absence of video calling limited the options for face-to-face communication with friends and colleagues." Completely free communication platform 97% positive reviews out of 202 Most reviewers find pricing highly attractive, noting Telegram is free, ad-free, and lacks subscription fees. Prevalence of spam and scams 91% negative reviews out of 318 Most reviewers describe spam and scammers as a major issue, citing fake accounts, unsolicited messages, and weak moderation. Nava B Owner, 1 employee. "So I don't trust Telegram one bit because they allow all this fraud to go on and their reporting process does nothing." Extensive API and bot integrations 94% positive reviews out of 181 Most reviewers appreciate integrations, highlighting robust API, automation, and easy connection with business tools. Annoying and unreliable notifications 73% negative reviews out of 300 Most users comment notifications are overwhelming, delayed, or difficult to manage, especially in busy groups and channels. Jayant R Student Intern, 10,001+ employees. "I didn't liked the notification system of telegram , because it failed to notify me of some important messages." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-Time Chat 4.7 (2,056) 62.55% of 2056 reviewers that rated this feature as important or highly important With Telegram’s real-time chat, you can instantly exchange messages, media, and files across devices, including large group chats. Reviewers appreciate its speed, seamless syncing, privacy options, and secure encryption, though some mention occasional message delays or missing organizational capabilities. Alerts/Notifications 4.5 (2,008) 58.02% of 2008 reviewers that rated this feature as important or highly important Telegram gives you customizable alerts and notifications, letting you control which messages prompt alerts and how they appear. Reviewers appreciate the flexibility, timely updates, and integration with devices, but some mention delayed notifications or unwanted alerts for new users. File Sharing 4.7 (1,954) 60.59% of 1954 reviewers that rated this feature as important or highly important Telegram offers you seamless file sharing with no size or format restrictions, cloud storage, and fast uploads. Users think it’s valuable for sharing large files, retaining quality, and accessing files across devices, though upload speed may slow with very large files. Search/Filter 4.4 (1,243) 52.70% of 1243 reviewers that rated this feature as important or highly important Telegram helps you quickly find messages, files, or contacts using its robust search and filter tools. Users say it’s efficient for locating information across chats, groups, and channels, but some wish for more comprehensive group search results and easier bulk downloads. Audio Calls 4.5 (1,175) 54.64% of 1175 reviewers that rated this feature as important or highly important You can make secure, high-quality audio calls on Telegram, even with low bandwidth or across countries. Some users report clear sound, encryption, and easy switching between devices, while others mention occasional dropped calls or delays, especially on mobile. Video Conferencing 4.3 (1,413) 47.91% of 1413 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Telegram 26 features Telegram gives you customizable alerts and notifications, letting you control which messages prompt alerts and how they appear. Reviewers appreciate the flexibility, timely updates, and integration with devices, but some mention delayed notifications or unwanted alerts for new users. Application programming interface that allows for integration with other systems/databases You can make secure, high-quality audio calls on Telegram, even with low bandwidth or across countries. Some users report clear sound, encryption, and easy switching between devices, while others mention occasional dropped calls or delays, especially on mobile. Send messages, notifications, or documents to an entire customer base at the same time Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage, organize, and store contact information Online forums/groups where users can ask questions, share ideas, best practices, etc. Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Telegram offers you seamless file sharing with no size or format restrictions, cloud storage, and fast uploads. Users think it’s valuable for sharing large files, retaining quality, and accessing files across devices, though upload speed may slow with very large files. Group messaging lets multiple people carry on a group conversation Track interaction history by documenting conversations for contacts Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Generate personalized communications upon request to meet customer needs Adjust communications based on previous interactions or personal preferences Plan and coordinate all the resources, costs and time needed to execute assignments With Telegram’s real-time chat, you can instantly exchange messages, media, and files across devices, including large group chats. Reviewers appreciate its speed, seamless syncing, privacy options, and secure encryption, though some mention occasional message delays or missing organizational capabilities. Timed notification for any upcoming task, deadline, appointment, or activity Digitally share screen view with others Telegram helps you quickly find messages, files, or contacts using its robust search and filter tools. Users say it’s efficient for locating information across chats, groups, and channels, but some wish for more comprehensive group search results and easier bulk downloads. Securely stores data to prevent data loss or breaches Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Connect with meeting participants remotely over video Supports various video file formats Get Advice We can help you find the software with the features you need. Features 4.6 (6,420) 4.6 Based on 6,420 reviews ## Pricing Value for money 4.7 (4542) ### Starting price Free trial not available Value for money 4.7 (4,542) 4.7 Based on 4,542 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (4350) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (4,350) 4.3 Based on 4,350 reviews ## User reviews Overall rating 4.7 Based on 6,424 reviews Filter by rating 5(4587) 4(1558) 3(242) 2(24) 1(13) Mentioned topic Sorted by most recent JH Jamie H. Freelance Photographer and Graphic Designer Education Management ### "Easy to Manage Conversations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2026 Pros Telegram offers a powerful solution. It is always easy to find messages or important information again, even with a large volume of conversations. Its groups are very important. Cons On the other hand, the accumulation of groups, channels, and chats can make navigation more complicated if no organization is put in place. But it is very easy to archive others for better organization. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Demi M. Community Manager Computer Games ### "Talk even withoud a phone number " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 June 4, 2026 Beyond using personnaly, Telegram is a good application for managing a community for promoting and event, crypto especially. Pros I like Telegram for being more secure and strict regarding your personal data.There calls are encrypted and we can talk without a phone number. That is perfect for big conversational groups or channels. Cons Some activities on there are not very reputable and now, Telegram is doing everything to make us pay for Premium. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Davide S. Impiegato Consumer Electronics ### "Indispensabile" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 4, 2026 Lo amo, lo utilizzo tantissimo, soprattutto per potermi confrontare con altri utenti su argomenti di mio imteresse Pros Mi piace l'idea di potermi interconnettere con utenti senza dover salvare il numero di telefono. In più lo trovo super utile per gruppi inerenti ai più disparati argomenti in generale Cons A volte le troppe notifiche lo rendono dispersivo, e poi la facilità in cui un utente di un gruppo può spammare il tuo account aggiungendoti in altri gruppi improvvisamente Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LV Luis V. Account Executive Broadcast Media ### "A flexible team messaging solution." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 2, 2026 It is effective for team communication, particularly when it comes to real-time updates, file sharing and ideas. It is light, has a quick turnaround, and is perfect for everyday management of sales and station promotion. With that being said, more tools that allow you to add more tools for task tracking or reminders would make it useful for people who like to have several campaigns at once. Pros Telegram is so efficient to keep in touch with my sales team. Having the option to have separate group chats for clients, stations and campaigns helps to keep our conversations clean. I also like the file sharing function, it is easy and fast to send media material to people to help in promoting them. It is smooth on both desktop and mobile, which is essential when I'm out meeting clients but want to keep up with the team discussions. Cons Although Telegram is useful for messaging, it doesn't have task managing features that can aid with follow-ups or project deadlines. From time to time, it will have problems where notifications do not show up instantly, particularly during busy sales. More options to organise chats than just folders would be great as it would match up better with how we work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Milagros G. Content creator and Social Media Manager Consumer Services ### "Offers more flexibility compared to some other messaging apps" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2026 Honestly, Telegram ended up becoming one of the apps I open the most throughout the day. Between work, appointments, content ideas, and random reminders, it’s been convenient having everything easy to access in one place. I started using it mainly for communication, but now I also use it to send myself notes, organize ideas, and keep up with fast-paced work stuff without feeling too cluttered Pros I like that Telegram makes it easy to keep up with different parts of my day without switching between apps constantly. I use it for personal chats, work updates, sending documents, and even saving content ideas for the salon. Doesn’t feel overloaded with ads or unnecessary stuff. Group chats are also easier to manage compared to other apps Cons The only thing I don’t really like is that group notifications can become a lot, especially during busy days. Sometimes it also takes a minute to find older files or messages. Also I can say not everybody uses this app, so communication still ends up split between apps Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IL Ilaria L. Assistant Reservation Manager Hospitality ### "Good but not the best" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 May 18, 2026 Great platform to use between friends but not to be use for business. If needed to be use for business is better to use the Secret chat configuration. Pros The ease of use of this platform is amazing. It connects to your phone number and it is very similar to WhatsApp. Cons Telegram is not such a secure platform. It is not as controlled as WhatsApp is and it is usually targeted by scammers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kim M. Financial Manager Construction ### "I so much Trust Telegram !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 17, 2026 Pros Telegram is more convenient because it handles big files very well.It is a free app that runs continuously when connected to a network. For convenient access and viewing, it is simple to save files and documents or share links,particularly on pinned messages. Cons One needs to be very careful when opening links to avoid viruses on device. In addition, the way Telegram bann user's account without a good reason nowadays is outrageous,an adjustment is needed on it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Julie C. Aide Soignante Hospital & Health Care ### "J’utilise plutôt WhatsApp" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 16, 2026 Pros Pas assez différent de WhatsApp, mais sur Telegram les chaînes sont beaucoup plus en avant et nos messages ne sont pas utilisés pour nous cibler par de la pub. Cons Certains usages que j’ai sur WhatsApp sont indisponibles sur Telegram. Il est moins utilisé par mes contacts, alors on reste sur le téléphone vert. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Daniele d. Freelancer Computer Software ### "Pratico, multipiattaforma e adatto anche a usi professionali" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2026 Nel complesso, la mia esperienza con Telegram è stata positiva. Ho apprezzato soprattutto l’ampia quantità di funzioni disponibili per amministrare in modo chiaro e completo gruppi, canali e forum, oltre alla possibilità di gestire in maniera dettagliata le impostazioni di privacy del proprio account. Trovo molto utili anche l’invio di allegati di grandi dimensioni e la possibilità di mandare foto come file, così da mantenerne la qualità originale. Un altro aspetto particolarmente valido è la possibilità di creare userbot o chatbot tramite le API di Telegram, che rendono la piattaforma adatta anche ad automazioni e gestione di processi. Infine, il supporto multipiattaforma contribuisce a rendere il servizio comodo da usare su dispositivi diversi. Tra gli aspetti meno convincenti segnalo la presenza di pubblicità da parte di Telegram nei gruppi e canali pubblici di grandi dimensioni, che può risultare invasiva. Inoltre, se non si configurano bene le impostazioni di privacy, l’elevata presenza di utenti spam può peggiorare sensibilmente l’esperienza d’uso. Pros Quantità di funzioni utili per amministrare in modo chiaro e completo gruppi, canali e forum. Possibilità di gestire le informazioni di privacy del proprio account in maniera dettagliata. Invio di allegati di grandi dimensioni. Invio di foto come file, in modo da preservane la massima qualità. Possibilità si creare userbot o chatbot automatici tramite API telegram per automatizzare o gestire processi e task. Supporto multipiattaforma per l’applicazione. Cons Pubblicità invasiva da parte di Telegram in gruppi e canali pubblici di grandi dimensioni. Se non si gestiscono bene le impostazioni di privacy alta presenza di utenti spam che rovinano l’esperienza d’uso. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Portia A. Nurse Hospital & Health Care ### "Fast, reliable and great for group communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 Overall, my experience with Telegram has been positive. The app is reliable, quick and offers more features than many other messaging apps. I especially like the ability to share large files and access chats across devices easily. It’s a great platform for both personal communication and communities. Pros Telegram is fast, easy to use and works well across different devices. I like the group chat features, file sharing and how smooth the app feels even with large groups or channels. It’s also useful for keeping in touch and joining communities with similar interests. Cons Sometimes there are too many notifications from channels and groups, and it can feel a bit overwhelming. Some features can also take time to figure out for new users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/180347/Telegram/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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