# Telegram Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Telegram Software - reviews, pricing plans, popular comparisons to other Team Communication products and more. Source: https://www.capterra.com/p/180347/Telegram --- # Telegram Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Telegram ## What is Telegram? Telegram is a messaging app that offers end-to-end encrypted chats, the ability to send files and media without size limits, group chats with up to 200,000 members, and customizable apps across mobile and desktop platforms. The app is secure and fast and offers features like self-destructing messages, synchronized messaging across devices, an open API, and servers spread worldwide in secure data centers. ## What is Telegram used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 6,409 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Large, flexible file sharing Free, ad-free communication platform Limited and unreliable video calling Prevalence of spam and scams Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Telegram?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://telegram.org&name=Telegram) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Telegram 4.7 (6,409) VS. [4.7 (24,071)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6,405) Ease Of Use 4.6 (10,952) Value For Money 4.6 (4,529) Value For Money 4.5 (6,697) Customer Service 4.3 (4,337) Customer Service 4.4 (6,446) ## Telegram alternatives [4.6 (5,120)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (987)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/180347/Telegram/alternatives/) ## Who uses Telegram? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Large, flexible file sharing 93% positive reviews out of 496 Most reviewers find file sharing outstanding, allowing unlimited file types and sizes, cloud storage, and easy group distribution. Ornella P Accounting Secretary, 2 - 10 employees. "What i like most about Telegram is the fact that heavy files can easily be shared and it equally has a good storage capacity." Limited and unreliable video calling 49% negative reviews out of 423 Some reviewers describe video calls as lacking, with missing features, group call limitations, and inconsistent quality compared to competitors. Santhoshkumar S Quality engineer, 201 - 500 employees. "This app has limited video call feature and needs improvement." Free, ad-free communication platform 97% positive reviews out of 202 Most users report pricing as a major advantage, highlighting Telegram’s free access without subscription fees or intrusive ads. Prevalence of spam and scams 90% negative reviews out of 314 Most users report spam and scammers as a major issue, citing fake accounts, unsolicited messages, and insufficient moderation. Nava B Owner, 1 employee. "So I don't trust Telegram one bit because they allow all this fraud to go on and their reporting process does nothing." Extensive API and bot integrations 94% positive reviews out of 181 Most reviewers describe integrations as highly valuable, enabling automation, custom bots, and seamless connection with business tools. Inconsistent and excessive notifications 73% negative reviews out of 299 Most reviewers indicate notifications are overwhelming or unreliable, with frequent alerts, delays, and limited customization options. Jayant R Student Intern, 10,001+ employees. "I didn't liked the notification system of telegram , because it failed to notify me of some important messages." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-Time Chat 4.7 (2,046) 62.37% of 2046 reviewers that rated this feature as important or highly important With Telegram’s real-time chat, you enjoy instant, secure conversations across devices, group chats, and media sharing. Reviewers appreciate the speed, privacy, seamless syncing, and the ability to edit or delete messages, though some mention occasional delays or missing capabilities like message likes. Alerts/Notifications 4.5 (1,995) 57.74% of 1995 reviewers that rated this feature as important or highly important Telegram offers customizable alerts and notifications that keep you updated in real time. Reviewers appreciate the flexibility to mute, prioritize, or personalize notifications, though some mention occasional delays or unwanted alerts for new users joining. File Sharing 4.7 (1,946) 60.43% of 1946 reviewers that rated this feature as important or highly important Telegram gives you fast, flexible file sharing for any format or size, with cloud storage and no compression loss. Users think sharing large files is simple, secure, and accessible across devices, and they value unlimited storage and easy forwarding to other apps or emails. Search/Filter 4.4 (1,240) 52.58% of 1240 reviewers that rated this feature as important or highly important Telegram helps you quickly find messages, files, groups, or contacts using its powerful search and filter options. Users say this tool saves time, supports filtering by type or date, and works across chats, though some wish for better group discovery or bulk downloads. Audio Calls 4.5 (1,171) 54.48% of 1171 reviewers that rated this feature as important or highly important You can make secure, high-quality audio calls on Telegram, even with weak connections or across countries. Some reviewers find calls clear, easy to start, and cost-saving, but a few report dropped calls or delays, especially if the app isn’t open. Video Conferencing 4.3 (1,411) 47.84% of 1411 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Telegram 26 features Telegram offers customizable alerts and notifications that keep you updated in real time. Reviewers appreciate the flexibility to mute, prioritize, or personalize notifications, though some mention occasional delays or unwanted alerts for new users joining. Application programming interface that allows for integration with other systems/databases You can make secure, high-quality audio calls on Telegram, even with weak connections or across countries. Some reviewers find calls clear, easy to start, and cost-saving, but a few report dropped calls or delays, especially if the app isn’t open. Send messages, notifications, or documents to an entire customer base at the same time Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage, organize, and store contact information Online forums/groups where users can ask questions, share ideas, best practices, etc. Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Telegram gives you fast, flexible file sharing for any format or size, with cloud storage and no compression loss. Users think sharing large files is simple, secure, and accessible across devices, and they value unlimited storage and easy forwarding to other apps or emails. Group messaging lets multiple people carry on a group conversation Track interaction history by documenting conversations for contacts Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Generate personalized communications upon request to meet customer needs Adjust communications based on previous interactions or personal preferences Plan and coordinate all the resources, costs and time needed to execute assignments With Telegram’s real-time chat, you enjoy instant, secure conversations across devices, group chats, and media sharing. Reviewers appreciate the speed, privacy, seamless syncing, and the ability to edit or delete messages, though some mention occasional delays or missing capabilities like message likes. Timed notification for any upcoming task, deadline, appointment, or activity Digitally share screen view with others Telegram helps you quickly find messages, files, groups, or contacts using its powerful search and filter options. Users say this tool saves time, supports filtering by type or date, and works across chats, though some wish for better group discovery or bulk downloads. Securely stores data to prevent data loss or breaches Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Connect with meeting participants remotely over video Supports various video file formats Get Advice We can help you find the software with the features you need. Features 4.6 (6,405) 4.6 Based on 6,405 reviews ## Pricing Value for money 4.6 (4529) ### Starting price Contact vendor for pricing Free trial available Value for money 4.6 (4,529) 4.6 Based on 4,529 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (4337) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (4,337) 4.3 Based on 4,337 reviews ## User reviews Overall rating 4.7 Based on 6,409 reviews Filter by rating 5(4574) 4(1557) 3(241) 2(24) 1(13) Mentioned topic Sorted by most recent MM Medina- Maldonado J. Graphic designer Graphic Design ### "Telegram is a very useful messenger!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 9/10 April 21, 2026 My overall for Telegram is that it is very good for chatting with my friends,colleagues, and family. It is one of my favorite messenger platforms after WhatsApp. Pros I like using telegram because it is so easy to use. It delivers messages on time. It doesn’t destroy photo and video qualities. It is very cool for live chat and video and audio chats. Cons Con about telegram is that they can block user accounts without any reason, without any warning. Also it seems to have a bad customer service system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SE Sarah E. Microbiologist Hospital & Health Care ### "My beautiful experience about Telegram " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2026 Overall, Telegram is very good for chatting with friends and family. It has many features which makes it interesting. It can be used for group chat too.. Pros I like as it is very fast in sending and receiving messages. It is very easy to use. I like as it doesn’t destroy photo and video quality. Cons I do not have any cons about Telegram. All of the features are working well for me . No bugs problem. And I haven’t had any bad experience with the customer support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sven S. Prokurist Food Production ### "Fast, Flexible, and Easy to Use Messaging App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2026 I have been using Telegram for quite some time and I am very satisfied with it. The app is fast, intuitive, and works reliably across different devices, which makes everyday communication very convenient. I especially appreciate the large group features, channels, and the ability to share files easily, since these functions make Telegram more than just a simple messaging app. It offers a smooth and modern user experience that feels efficient for both private chats and larger communities. Pros elegram is extremely easy to use and offers a clean interface that makes messaging straightforward. The support for large groups, channels, bots, and file sharing adds a lot of flexibility and makes the app suitable for many different purposes. I also like that conversations sync well across devices and that the app feels fast and lightweight, even when used frequently throughout the day. Cons One minor drawback is that the number of features can feel a little overwhelming at first for new users. Some privacy-related settings also require a closer look to fully understand how they work. Still, these are relatively small issues compared to the overall speed, convenience, and functionality that Telegram provides. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Telegram offers better privacy settings! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jamie H. Executive Vice President at FEVO Information Technology and Services ### "Fast and practical for communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2026 Telegram is a tool I use for quick communication, both internally and with external contacts when needed. Pros It’s fast, reliable, and works well across devices. Group chats and file sharing are very convenient, especially when you need quick exchanges. Cons It’s not designed for structured work or project tracking, so it remains more of a communication tool than a full workspace solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Stacey S. Consultant Construction ### "Overall thoughts on my experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 19, 2026 Overall my experiences and very positive the strengths definitely outweigh the minor issues and it delivers exactly what I expected sometimes even more with a bit of requirement it could be close to perfect what does it stands it's still solid and enjoyable experience. Pros What I like most is how smooth and reliable the experience has b everything works the way it should everything is clean and I never feel like I'm wasting time it's fast easy to use it honestly just makes things simple definitely worth recommending. Cons They're only downside is it a few features still limited or could be more polished and nothing major but there are moments where it feels like things could run a bit smoother or be more intuitive still it doesn't take away from the overall experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FV Filomena V. Privato Internet ### "Un’app di messaggistica completa e versatile ---" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 March 12, 2026 La mia esperienza complessiva con Telegram è molto positiva. Lo utilizzo quotidianamente sia per comunicazioni personali che per seguire canali informativi. È affidabile, veloce e offre molte più funzionalità rispetto ad altre app di messaggistica. Nel tempo è diventato uno strumento indispensabile. Pros Telegram è molto veloce e intuitivo. Mi piace la possibilità di usarlo su più dispositivi contemporaneamente senza perdere le chat, l’invio di file anche di grandi dimensioni e la presenza di canali e gruppi molto utili per informarsi o lavorare. Anche la personalizzazione delle chat e la gestione della privacy sono punti di forza. Cons A volte l’interfaccia può risultare un po’ dispersiva per chi lo usa per la prima volta e alcune funzioni avanzate non sono immediatamente intuitive. Inoltre, la grande quantità di gruppi e canali può diventare caotica se non ben gestita. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Levin W. Cashier Food & Beverages ### "Great messaging app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2026 Overall great service to me customer support was the best they gave great service so always great to me Pros What I like about telegram easy to use messaging is always top tier no bugs and issues great service pretty much Cons Dislikes about telegram not really to much only one thing I can say I couldn’t message one person that’s it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Davide F. Tecnico Informatico Government Administration ### "La migliore app di messaggistica " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2026 Credo sia migliore di un famosissimo competitor che inizia con la W. È sempre stata 10 passi avanti come implementazione di nuove funzionalità e di fruibilità dell'app. Pros È sempre stata 10 passi avanti a tutti. Puoi creare gruppi talmente ampi da sembrare senza limiti, puoi chattare senza condividere il tuo numero di telefono privato ma semplicemente con un Username, la sicurezza è al TOP con messaggi che si autodistruggono e chat Temporanee, è velocissima e puoi condividere file pesanti di qualsiasi tipo nelle chat e nei gruppi. Può creare delle policy personalizzate e regole automatizzate come la cancellazione dell'account se non utilizzato per tot.mesi Interfaccia super intuitiva, con animazioni curate e pulite e super personalizzabile nei colori, nella chat e tanto altro Cons Penso che non abbia difetti, se proprio cerco il pelo nell'uovo posso dire che hanno messo la pubblicità nel piano Gratis(ma non è così invasiva come altre app) e devi pagare un piano Premium per sbloccare funzionalità avanzate e levare gli ads. Ma per il resto, è perfetta Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Perché Telegram fa' tutto meglio, è più personalizzabile ed ha funzionalità maggiori Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Tisha W. Health Services Coordinator Hospital & Health Care ### "My Telegram Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 23, 2026 Telegram is very well designed and works very swiftly to talk with my friends. It performs with security and confidentiality. Pros The best thing about Telegram is you can chat with everyone easily, do voice and video calls, and share files, all in one place. Cons There might be a bit of a missing feature to start using it depending on your need for statuses, as I don't think it currently has the option to post them like in WhatsApp. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nava B. Owner Consumer Goods ### "Scammer Central" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 22, 2026 Not good. Every time I've used it a scammer has used it to try and get me signed up for a fake job or other scam. Pros It's easy to use and has all the basic features and they work the same way as they do in other apps so there's no learning curve. Cons It's where all the scammers go to do their business. So I don't trust Telegram one bit because they allow all this fraud to go on and their reporting process does nothing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/180347/Telegram/reviews/) Popular comparisons [Microsoft Teams vs Telegram](https://www.capterra.com/compare/168668-180347/Microsoft-Teams-vs-Telegram)[Slack vs Telegram](https://www.capterra.com/compare/135003-180347/Slack-vs-Telegram)[Connecteam vs Telegram](https://www.capterra.com/compare/153140-180347/Connecteam-vs-Telegram)[Google Workspace vs Telegram](https://www.capterra.com/compare/180347-247901/Telegram-vs-Google-Workspace)[Google Chat vs Telegram](https://www.capterra.com/compare/175800-180347/Chat-vs-Telegram)[Google Meet vs Telegram](https://www.capterra.com/compare/176572-180347/Google-Hangouts-vs-Telegram)[Discord vs Telegram](https://www.capterra.com/compare/180347-240238/Telegram-vs-Discord)[Weave vs Telegram](https://www.capterra.com/compare/141842-180347/Weave-vs-Telegram)[Flock vs Telegram](https://www.capterra.com/compare/151072-180347/Flock-vs-Telegram) [Basecamp vs Telegram](https://www.capterra.com/compare/56808-180347/Basecamp-vs-Telegram)[Bitrix24 vs Telegram](https://www.capterra.com/compare/113540-180347/Bitrix24-vs-Telegram)[Front vs Telegram](https://www.capterra.com/compare/132901-180347/Front-vs-Telegram)[Mattermost vs Telegram](https://www.capterra.com/compare/170524-180347/Mattermost-vs-Telegram)[Zoho Desk vs Telegram](https://www.capterra.com/compare/169505-180347/Zoho-Desk-vs-Telegram)[Pumble vs Telegram](https://www.capterra.com/compare/180347-218055/Telegram-vs-Pumble)[Hiver vs Telegram](https://www.capterra.com/compare/142975-180347/Hiver-vs-Telegram)[Workplace from Meta vs Telegram](https://www.capterra.com/compare/168669-180347/Workplace-vs-Telegram)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)