# Telegram Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Telegram Software - reviews, pricing plans, popular comparisons to other Team Communication products and more.

Source: https://www.capterra.com/p/180347/Telegram/pricing

---

# 

 Telegram Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Telegram

## What is Telegram?

Telegram is a messaging app that offers end-to-end encrypted chats, the ability to send files and media without size limits, group chats with up to 200,000 members, and customizable apps across mobile and desktop platforms. The app is secure and fast and offers features like self-destructing messages, synchronized messaging across devices, an open API, and servers spread worldwide in secure data centers.

## What is Telegram used for?

[Team Communication](https://www.capterra.com/team-communication-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)

Top alternative

Featured

Overall rating

Based on 6,406 user reviews

Reviews sentiment

Positive

96%

Neutral

4%

Negative

1%

Pros & cons

Unlimited large file sharing

Completely free, ad-free platform

Limited and poor video calling

High risk of scams and spam

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Telegram?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://telegram.org&name=Telegram)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Telegram

4.7 (6,406)

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

Contact vendor

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (6,402)

Ease Of Use

4.6 (10,908)

Value For Money

4.6 (4,528)

Value For Money

4.5 (6,658)

Customer Service

4.3 (4,334)

Customer Service

4.4 (6,409)

## Telegram alternatives

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting price

Contact vendor for pricing

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)

Starting price

$25.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/180347/Telegram/alternatives/)

## Who uses Telegram?

Based on Capterra reviews from the past year

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Unlimited large file sharing

94% positive reviews out of 491

Most users report file sharing supports very large files, multiple formats, and cloud storage without device limits.

Stephen E

Graphic design, 2 - 10 employees.

"The ability to share large files of up to 2gb, and to customize my experience on the app is so satisfying."

Limited and poor video calling

49% negative reviews out of 423

Some reviewers describe video calls as missing, unreliable, or low quality, making face-to-face communication difficult compared to competitors.

Saeed E

communcation systems, 51 - 200 employees.

"The lack of a built-in video calling feature was a drawback for me. While Telegram offered voice calling, the absence of video calling limited the options for face-to-face communication with friends and colleagues."

Completely free, ad-free platform

97% positive reviews out of 201

Most reviewers describe pricing as a major benefit, highlighting Telegram’s free access, no ads, and no subscription fees.

Enrique M

Network Engineer, 5,001 - 10,000 employees.

"It works nice in a lot of platforms (Android, iPhone, Windows, MAC...) and it's free."

High risk of scams and spam

90% negative reviews out of 307

Most reviewers find spam and scammers prevalent, citing fake accounts, unsolicited messages, and insufficient moderation controls.

Tejashri N

Student, 1 employee.

"least thing is that there are so many spammers on this app that we don't know who is real and who is fake."

Extensive API and bot integrations

94% positive reviews out of 181

Most reviewers indicate integrations enable automation, business notifications, and seamless connections with third-party apps and services.

eslam E

data intry, 51 - 200 employees.

"Many users appreciate the app's customizable notification system, advanced privacy and security options, support for large files and group chats, multilingual support, and its API, which allows developers to create custom bots and integrations."

Annoying and unreliable notifications

73% negative reviews out of 299

Most users report notifications are excessive, delayed, difficult to manage, and often flood devices, causing frustration.

Jayant R

Student Intern, 10,001+ employees.

"I didn't liked the notification system of telegram , because it failed to notify me of some important messages."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Real-Time Chat

4.7 (2,043)

62.31% of 2043 reviewers that rated this feature as important or highly important

Telegram offers instant, secure messaging across devices, letting you chat in groups, share media, and use fun stickers. Reviewers appreciate its speed, privacy, group chat size, seamless device sync, and lack of ads, though some mention occasional message delays.

Alerts/Notifications

4.5 (1,993)

57.70% of 1993 reviewers that rated this feature as important or highly important

Telegram gives you customizable, real-time alerts for messages, calls, and mentions, with options to mute or prioritize notifications. Reviewers appreciate flexible settings and instant updates, but some report missed alerts or find new user notifications intrusive.

File Sharing

4.7 (1,945)

60.41% of 1945 reviewers that rated this feature as important or highly important

With Telegram, you can share large files of any type quickly and securely, store them in the cloud, and access them across devices. Users think unlimited storage, fast uploads, and easy forwarding to email or other apps make collaboration and content delivery effortless.

Search/Filter

4.4 (1,239)

52.54% of 1239 reviewers that rated this feature as important or highly important

Telegram helps you quickly find messages, files, contacts, and groups using keywords, filters, and date ranges. Reviewers indicate the search is fast and flexible, letting you locate media or conversations easily, though some wish for more results or bulk download options.

Audio Calls

4.5 (1,170)

54.44% of 1170 reviewers that rated this feature as important or highly important

You get secure, high-quality audio calls on Telegram, even with low bandwidth, and can call from desktop or mobile. Some users say calls are clear and reliable, with encryption and no extra charges, but others mention occasional connection drops or missed rings.

Video Conferencing

4.3 (1,411)

47.84% of 1411 reviewers that rated this feature as important or highly important

Connect with meeting participants remotely over video

Telegram 26 features

Telegram gives you customizable, real-time alerts for messages, calls, and mentions, with options to mute or prioritize notifications. Reviewers appreciate flexible settings and instant updates, but some report missed alerts or find new user notifications intrusive.

Application programming interface that allows for integration with other systems/databases

You get secure, high-quality audio calls on Telegram, even with low bandwidth, and can call from desktop or mobile. Some users say calls are clear and reliable, with encryption and no extra charges, but others mention occasional connection drops or missed rings.

Send messages, notifications, or documents to an entire customer base at the same time

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Manage, organize, and store contact information

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

With Telegram, you can share large files of any type quickly and securely, store them in the cloud, and access them across devices. Users think unlimited storage, fast uploads, and easy forwarding to email or other apps make collaboration and content delivery effortless.

Group messaging lets multiple people carry on a group conversation

Track interaction history by documenting conversations for contacts

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Generate personalized communications upon request to meet customer needs

Adjust communications based on previous interactions or personal preferences

Plan and coordinate all the resources, costs and time needed to execute assignments

Telegram offers instant, secure messaging across devices, letting you chat in groups, share media, and use fun stickers. Reviewers appreciate its speed, privacy, group chat size, seamless device sync, and lack of ads, though some mention occasional message delays.

Timed notification for any upcoming task, deadline, appointment, or activity

Digitally share screen view with others

Telegram helps you quickly find messages, files, contacts, and groups using keywords, filters, and date ranges. Reviewers indicate the search is fast and flexible, letting you locate media or conversations easily, though some wish for more results or bulk download options.

Securely stores data to prevent data loss or breaches

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Connect with meeting participants remotely over video

Supports various video file formats

Get Advice

We can help you find the software with the features you need.

Features

4.6 (6,402)

4.6

Based on 6,402 reviews

## Pricing

Value for money

4.6 (4528)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.6 (4,528)

4.6

Based on 4,528 reviews

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Instagram](https://www.capterra.com/p/210721/Instagram/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (4334)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (4,334)

4.3

Based on 4,334 reviews

## User reviews

Overall rating

4.7

Based on 6,406 reviews

Filter by rating

5(4571)

4(1557)

3(241)

2(24)

1(13)

Mentioned topic

Sorted by most recent

JH

Jamie H.

Executive Vice President at FEVO

Information Technology and Services

### "Fast and practical for communication"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 26, 2026

Telegram is a tool I use for quick communication, both internally and with external contacts when needed.

Pros

It’s fast, reliable, and works well across devices. Group chats and file sharing are very convenient, especially when you need quick exchanges.

Cons

It’s not designed for structured work or project tracking, so it remains more of a communication tool than a full workspace solution.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SS

Stacey S.

Consultant

Construction

### "Overall thoughts on my experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

March 19, 2026

Overall my experiences and very positive the strengths definitely outweigh the minor issues and it delivers exactly what I expected sometimes even more with a bit of requirement it could be close to perfect what does it stands it's still solid and enjoyable experience.

Pros

What I like most is how smooth and reliable the experience has b everything works the way it should everything is clean and I never feel like I'm wasting time it's fast easy to use it honestly just makes things simple definitely worth recommending.

Cons

They're only downside is it a few features still limited or could be more polished and nothing major but there are moments where it feels like things could run a bit smoother or be more intuitive still it doesn't take away from the overall experience.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FV

Filomena V.

Privato

Internet

### "Un’app di messaggistica completa e versatile ---"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

2/10

March 12, 2026

La mia esperienza complessiva con Telegram è molto positiva. Lo utilizzo quotidianamente sia per comunicazioni personali che per seguire canali informativi. È affidabile, veloce e offre molte più funzionalità rispetto ad altre app di messaggistica. Nel tempo è diventato uno strumento indispensabile.

Pros

Telegram è molto veloce e intuitivo. Mi piace la possibilità di usarlo su più dispositivi contemporaneamente senza perdere le chat, l’invio di file anche di grandi dimensioni e la presenza di canali e gruppi molto utili per informarsi o lavorare. Anche la personalizzazione delle chat e la gestione della privacy sono punti di forza.

Cons

A volte l’interfaccia può risultare un po’ dispersiva per chi lo usa per la prima volta e alcune funzioni avanzate non sono immediatamente intuitive. Inoltre, la grande quantità di gruppi e canali può diventare caotica se non ben gestita.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LW

Levin W.

Cashier

Food & Beverages

### "Great messaging app"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 4, 2026

Overall great service to me customer support was the best they gave great service so always great to me

Pros

What I like about telegram easy to use messaging is always top tier no bugs and issues great service pretty much

Cons

Dislikes about telegram not really to much only one thing I can say I couldn’t message one person that’s it

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Davide F.

Tecnico Informatico

Government Administration

### "La migliore app di messaggistica "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 26, 2026

Credo sia migliore di un famosissimo competitor che inizia con la W. È sempre stata 10 passi avanti come implementazione di nuove funzionalità e di fruibilità dell'app.

Pros

È sempre stata 10 passi avanti a tutti. Puoi creare gruppi talmente ampi da sembrare senza limiti, puoi chattare senza condividere il tuo numero di telefono privato ma semplicemente con un Username, la sicurezza è al TOP con messaggi che si autodistruggono e chat Temporanee, è velocissima e puoi condividere file pesanti di qualsiasi tipo nelle chat e nei gruppi. Può creare delle policy personalizzate e regole automatizzate come la cancellazione dell'account se non utilizzato per tot.mesi Interfaccia super intuitiva, con animazioni curate e pulite e super personalizzabile nei colori, nella chat e tanto altro

Cons

Penso che non abbia difetti, se proprio cerco il pelo nell'uovo posso dire che hanno messo la pubblicità nel piano Gratis(ma non è così invasiva come altre app) e devi pagare un piano Premium per sbloccare funzionalità avanzate e levare gli ads. Ma per il resto, è perfetta

Switched from

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

Perché Telegram fa' tutto meglio, è più personalizzabile ed ha funzionalità maggiori

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TW

Tisha W.

Health Services Coordinator

Hospital & Health Care

### "My Telegram Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 23, 2026

Telegram is very well designed and works very swiftly to talk with my friends. It performs with security and confidentiality.

Pros

The best thing about Telegram is you can chat with everyone easily, do voice and video calls, and share files, all in one place.

Cons

There might be a bit of a missing feature to start using it depending on your need for statuses, as I don't think it currently has the option to post them like in WhatsApp.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Nava B.

Owner

Consumer Goods

### "Scammer Central"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 22, 2026

Not good. Every time I've used it a scammer has used it to try and get me signed up for a fake job or other scam.

Pros

It's easy to use and has all the basic features and they work the same way as they do in other apps so there's no learning curve.

Cons

It's where all the scammers go to do their business. So I don't trust Telegram one bit because they allow all this fraud to go on and their reporting process does nothing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Yatra P.

Omni Associate

Retail

### "Make your chatting more fun with Telegram. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 13, 2026

My overall experience with telegram has been fantastic. This app is easy to function and the quality is superb. I have been using telegram from a long time and always used to send photos and videos through it to my friends. I love using telegram and it fun to text using this app.

Pros

Telegram is a really good app and it is very easy to use. There are many fun GIFs and stickers that makes chatting more fun and interesting. It is almost free and the quality of messages, shared photos and videos is unmatchable. Group chatting and team communication is very easy through telegram.

Cons

Everything about telegram is okay. I do not have anything negative about it. I never used customer support and never faced any bugs or issues.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Sera A.

Realtor

Real Estate

### "Simple comunication system "

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

February 12, 2026

Its nice, wouldn't say the best. I used it a few times and didn't really enjoy the way the app was stretched out.

Pros

Its best quality is that its a giod chatting system overall and connects you to many people all over the world. Its very easy to use and has no issues during use

Cons

Its a little dated as the system has the esthetics of an old style chatting system. I would make the looks a little more modern

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AT

Andrena T.

Personal User

Consumer Goods

### "Great for following Affiliate Marketing Individuals"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

February 3, 2026

Pros

I used Telegram to follow different groups of people to post and send out marketing affiliation coupons to others

Cons

Sometimes it is slow to load and has a lot of spam accounts. Usually they are blocked fairly quickly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/180347/Telegram/reviews/)

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