# Telegram Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Telegram Software - reviews, pricing plans, popular comparisons to other Team Communication products and more.

Source: https://www.capterra.com/p/180347/Telegram

---

# 

 Telegram Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Telegram

## What is Telegram?

Telegram is a messaging app that offers end-to-end encrypted chats, the ability to send files and media without size limits, group chats with up to 200,000 members, and customizable apps across mobile and desktop platforms. The app is secure and fast and offers features like self-destructing messages, synchronized messaging across devices, an open API, and servers spread worldwide in secure data centers.

## What is Telegram used for?

[Team Communication](https://www.capterra.com/team-communication-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)

Recognitions

Shortlist

Top alternative

Featured

Overall rating

Based on 6,419 user reviews

Reviews sentiment

Positive

96%

Neutral

4%

Negative

1%

Pros & cons

Large, flexible file sharing

Free, ad-free communication platform

Limited and unreliable video calling

Prevalence of spam and scams

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

-   Team Communication / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Telegram?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://telegram.org&name=Telegram)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Telegram

4.7 (6,419)

VS.

[4.7 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

Contact vendor

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (6,415)

Ease Of Use

4.6 (22,658)

Value For Money

4.7 (4,538)

Value For Money

4.5 (15,231)

Customer Service

4.3 (4,346)

Customer Service

4.4 (13,493)

## Telegram alternatives

[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (6,035)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (5,204)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/180347/Telegram/alternatives/)

## Who uses Telegram?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 202 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 202 reviews

Administrative

18%

Administrative

18%

Education & Learning

13%

IT & Software Development

11%

Marketing

10%

Others

47%

Top industries

Based on 202 reviews

Hospital & Health Care

26%

Information Technology and Services

23%

Computer Software

20%

Education Management

20%

Other

11%

## Pros and Cons

Large, flexible file sharing

93% positive reviews out of 496

Most reviewers find file sharing outstanding, allowing unlimited file types and sizes, cloud storage, and easy group distribution.

Ornella P

Accounting Secretary, 2 - 10 employees.

"What i like most about Telegram is the fact that heavy files can easily be shared and it equally has a good storage capacity."

Limited and unreliable video calling

49% negative reviews out of 423

Some reviewers describe video calls as lacking, with missing features, group call limitations, and inconsistent quality compared to competitors.

Santhoshkumar S

Quality engineer, 201 - 500 employees.

"This app has limited video call feature and needs improvement."

Free, ad-free communication platform

97% positive reviews out of 202

Most users report pricing as a major advantage, highlighting Telegram’s free access without subscription fees or intrusive ads.

Prevalence of spam and scams

90% negative reviews out of 314

Most users report spam and scammers as a major issue, citing fake accounts, unsolicited messages, and insufficient moderation.

Nava B

Owner, 1 employee.

"So I don't trust Telegram one bit because they allow all this fraud to go on and their reporting process does nothing."

Extensive API and bot integrations

94% positive reviews out of 181

Most reviewers describe integrations as highly valuable, enabling automation, custom bots, and seamless connection with business tools.

Inconsistent and excessive notifications

73% negative reviews out of 299

Most reviewers indicate notifications are overwhelming or unreliable, with frequent alerts, delays, and limited customization options.

Jayant R

Student Intern, 10,001+ employees.

"I didn't liked the notification system of telegram , because it failed to notify me of some important messages."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Real-Time Chat

4.7 (2,052)

62.48% of 2052 reviewers that rated this feature as important or highly important

With Telegram’s real-time chat, you enjoy instant, secure conversations across devices, group chats, and media sharing. Reviewers appreciate the speed, privacy, seamless syncing, and the ability to edit or delete messages, though some mention occasional delays or missing capabilities like message likes.

Alerts/Notifications

4.5 (2,004)

57.93% of 2004 reviewers that rated this feature as important or highly important

Telegram offers customizable alerts and notifications that keep you updated in real time. Reviewers appreciate the flexibility to mute, prioritize, or personalize notifications, though some mention occasional delays or unwanted alerts for new users joining.

File Sharing

4.7 (1,951)

60.53% of 1951 reviewers that rated this feature as important or highly important

Telegram gives you fast, flexible file sharing for any format or size, with cloud storage and no compression loss. Users think sharing large files is simple, secure, and accessible across devices, and they value unlimited storage and easy forwarding to other apps or emails.

Search/Filter

4.4 (1,242)

52.66% of 1242 reviewers that rated this feature as important or highly important

Telegram helps you quickly find messages, files, groups, or contacts using its powerful search and filter options. Users say this tool saves time, supports filtering by type or date, and works across chats, though some wish for better group discovery or bulk downloads.

Audio Calls

4.5 (1,173)

54.56% of 1173 reviewers that rated this feature as important or highly important

You can make secure, high-quality audio calls on Telegram, even with weak connections or across countries. Some reviewers find calls clear, easy to start, and cost-saving, but a few report dropped calls or delays, especially if the app isn’t open.

Video Conferencing

4.3 (1,412)

47.88% of 1412 reviewers that rated this feature as important or highly important

Connect with meeting participants remotely over video

Telegram 26 features

Telegram offers customizable alerts and notifications that keep you updated in real time. Reviewers appreciate the flexibility to mute, prioritize, or personalize notifications, though some mention occasional delays or unwanted alerts for new users joining.

Application programming interface that allows for integration with other systems/databases

You can make secure, high-quality audio calls on Telegram, even with weak connections or across countries. Some reviewers find calls clear, easy to start, and cost-saving, but a few report dropped calls or delays, especially if the app isn’t open.

Send messages, notifications, or documents to an entire customer base at the same time

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Manage, organize, and store contact information

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Telegram gives you fast, flexible file sharing for any format or size, with cloud storage and no compression loss. Users think sharing large files is simple, secure, and accessible across devices, and they value unlimited storage and easy forwarding to other apps or emails.

Group messaging lets multiple people carry on a group conversation

Track interaction history by documenting conversations for contacts

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Generate personalized communications upon request to meet customer needs

Adjust communications based on previous interactions or personal preferences

Plan and coordinate all the resources, costs and time needed to execute assignments

With Telegram’s real-time chat, you enjoy instant, secure conversations across devices, group chats, and media sharing. Reviewers appreciate the speed, privacy, seamless syncing, and the ability to edit or delete messages, though some mention occasional delays or missing capabilities like message likes.

Timed notification for any upcoming task, deadline, appointment, or activity

Digitally share screen view with others

Telegram helps you quickly find messages, files, groups, or contacts using its powerful search and filter options. Users say this tool saves time, supports filtering by type or date, and works across chats, though some wish for better group discovery or bulk downloads.

Securely stores data to prevent data loss or breaches

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Connect with meeting participants remotely over video

Supports various video file formats

Get Advice

We can help you find the software with the features you need.

Features

4.6 (6,415)

4.6

Based on 6,415 reviews

## Pricing

Value for money

4.7 (4538)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.7 (4,538)

4.7

Based on 4,538 reviews

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Instagram](https://www.capterra.com/p/210721/Instagram/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (4346)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (4,346)

4.3

Based on 4,346 reviews

## User reviews

Overall rating

4.7

Based on 6,419 reviews

Filter by rating

5(4582)

4(1558)

3(242)

2(24)

1(13)

Mentioned topic

Sorted by most recent

IL

Ilaria L.

Assistant Reservation Manager

Hospitality

### "Good but not the best"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

6/10

May 18, 2026

Great platform to use between friends but not to be use for business. If needed to be use for business is better to use the Secret chat configuration.

Pros

The ease of use of this platform is amazing. It connects to your phone number and it is very similar to WhatsApp.

Cons

Telegram is not such a secure platform. It is not as controlled as WhatsApp is and it is usually targeted by scammers.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KM

Kim M.

Financial Manager

Construction

### "I so much Trust Telegram !"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

May 17, 2026

Pros

Telegram is more convenient because it handles big files very well.It is a free app that runs continuously when connected to a network. For convenient access and viewing, it is simple to save files and documents or share links,particularly on pinned messages.

Cons

One needs to be very careful when opening links to avoid viruses on device. In addition, the way Telegram bann user's account without a good reason nowadays is outrageous,an adjustment is needed on it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JC

Julie C.

Aide Soignante

Hospital & Health Care

### "J’utilise plutôt WhatsApp"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

May 16, 2026

Pros

Pas assez différent de WhatsApp, mais sur Telegram les chaînes sont beaucoup plus en avant et nos messages ne sont pas utilisés pour nous cibler par de la pub.

Cons

Certains usages que j’ai sur WhatsApp sont indisponibles sur Telegram. Il est moins utilisé par mes contacts, alors on reste sur le téléphone vert.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Daniele d.

Freelancer

Computer Software

### "Pratico, multipiattaforma e adatto anche a usi professionali"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 15, 2026

Nel complesso, la mia esperienza con Telegram è stata positiva. Ho apprezzato soprattutto l’ampia quantità di funzioni disponibili per amministrare in modo chiaro e completo gruppi, canali e forum, oltre alla possibilità di gestire in maniera dettagliata le impostazioni di privacy del proprio account. Trovo molto utili anche l’invio di allegati di grandi dimensioni e la possibilità di mandare foto come file, così da mantenerne la qualità originale. Un altro aspetto particolarmente valido è la possibilità di creare userbot o chatbot tramite le API di Telegram, che rendono la piattaforma adatta anche ad automazioni e gestione di processi. Infine, il supporto multipiattaforma contribuisce a rendere il servizio comodo da usare su dispositivi diversi. Tra gli aspetti meno convincenti segnalo la presenza di pubblicità da parte di Telegram nei gruppi e canali pubblici di grandi dimensioni, che può risultare invasiva. Inoltre, se non si configurano bene le impostazioni di privacy, l’elevata presenza di utenti spam può peggiorare sensibilmente l’esperienza d’uso.

Pros

Quantità di funzioni utili per amministrare in modo chiaro e completo gruppi, canali e forum. Possibilità di gestire le informazioni di privacy del proprio account in maniera dettagliata. Invio di allegati di grandi dimensioni. Invio di foto come file, in modo da preservane la massima qualità. Possibilità si creare userbot o chatbot automatici tramite API telegram per automatizzare o gestire processi e task. Supporto multipiattaforma per l’applicazione.

Cons

Pubblicità invasiva da parte di Telegram in gruppi e canali pubblici di grandi dimensioni. Se non si gestiscono bene le impostazioni di privacy alta presenza di utenti spam che rovinano l’esperienza d’uso.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Portia A.

Nurse

Hospital & Health Care

### "Fast, reliable and great for group communication"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 14, 2026

Overall, my experience with Telegram has been positive. The app is reliable, quick and offers more features than many other messaging apps. I especially like the ability to share large files and access chats across devices easily. It’s a great platform for both personal communication and communities.

Pros

Telegram is fast, easy to use and works well across different devices. I like the group chat features, file sharing and how smooth the app feels even with large groups or channels. It’s also useful for keeping in touch and joining communities with similar interests.

Cons

Sometimes there are too many notifications from channels and groups, and it can feel a bit overwhelming. Some features can also take time to figure out for new users.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OD

Oleg D.

PM

Computer Software

### "5 Years of Reliable Work and News Communication"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

May 8, 2026

I have been using Telegram for 5 years, primarily for work communication and following news channels. Overall it has been a very positive experience — it is reliable, feature-rich, and free. Despite occasional slowdowns with many active channels, it remains my go-to messaging platform for both professional and informational use.

Pros

Telegram is an excellent tool for work communication and staying up to date with news channels. The messaging is fast and reliable, group chats are well-organized, and the channel feature makes it easy to follow industry news and team updates in one place. The free plan offers great value with no limits on media sharing or message history.

Cons

When subscribed to a large number of channels, the app can be slow to update and load new messages. There can be a noticeable delay in receiving notifications or refreshing content when many channels are active simultaneously. This can be frustrating when trying to stay on top of real-time information.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Marketing Specialist

Electrical/Electronic Manufacturing

### "Reliable platform"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 6, 2026

Pros

Easy to use and quick to onboard. helpful customer support and smooth initial setup for new business. first messaging system . and good for team communication.

Cons

Limited advanced features and customization options . more integrations and scalability features would improve the platform.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GA

Georges Attino C.

Journaliste International Multimedia

Telecommunications

### "Telegram is the best"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 6, 2026

I use Telegram both for internal communication. Telegram groups are as better than ever once integrated you have access to all the old messages.

Pros

File sharing is simple and does not pose too many constraints, Features such as bots or automation also offer interesting possibilities

Cons

Organizing conversations can become complex when you are in many groups or channels. It is not a tool designed specifically for structured professional collaboration, unlike other solutions.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GLENN TERYLL JORDAN N.

Qualiticien

Hospital & Health Care

### "Mon avis sur telegram"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

April 27, 2026

Pros

Le chiffrement des communications qui assuré par le logiciel, la possibilité d'avoir une sécurité sur les communications et données personnels

Cons

Le seul inconvénient que j'ai rencontré est que j'ai perdu un de mes comptes et que je n'ai plus jamais réussi à m'y reconnecter du jour au lendemain.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Owner

Arts and Crafts

### "“Fast, Flexible, and Feature-Packed Messaging App”"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 24, 2026

overall experience with Telegram has been positive. It’s a fast and reliable messaging app that works well across different devices, making it easy to stay connected wherever you are.

Pros

What I like most about Telegram is its speed and flexibility. Messages send quickly, and it works smoothly across different devices without losing your chats.

Cons

What I like least about Telegram is that it can feel a bit overwhelming at times, especially with large groups and channels constantly sending notifications.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/180347/Telegram/reviews/)

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