--- title: "Telegram Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Telegram Software - reviews, pricing plans, popular comparisons to other Team Communication products and more." source_url: "https://www.capterra.com/p/180347/Telegram/" page_type: "product" language: "en" --- # Telegram Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Telegram ## What is Telegram? Telegram is a messaging app that offers end-to-end encrypted chats, the ability to send files and media without size limits, group chats with up to 200,000 members, and customizable apps across mobile and desktop platforms. The app is secure and fast and offers features like self-destructing messages, synchronized messaging across devices, an open API, and servers spread worldwide in secure data centers. ## What is Telegram used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 6,438 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Large, flexible file sharing Completely free communication platform Limited and unreliable video calling Prevalence of scams and spam ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.7 +− Features4.6 Value for Money4.7 Ease of Use4.7 Customer Service4.3 Rating Breakdown 4.7 Features4.6 Value for Money4.7 Ease of Use4.7 Customer Service4.3 ## Telegram Reviewers Verdict Updated September 2026 AI summary - Telegram is well-suited for teams and organizations needing flexible group communication, media sharing, and automation tools across devices. - Users appreciate its strong group chat features, high-quality media sharing, and ability to support bots and integrations for workflow automation. - It enables efficient collaboration, easy access to files, and real-time updates on both desktop and mobile, keeping teams connected. - Buyers report negative points such as frequent spam, security concerns, inconsistent notifications, and limited moderation in public groups. - Telegram fits environments prioritizing large-scale communication and automation, but may require extra vigilance for privacy and content control. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Telegram 4.7 (6,438) VS. [4.6 (5,316)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6,434) Ease Of Use 4.7 (11,138) Value For Money 4.7 (4,556) Value For Money 4.5 (6,856) Customer Service 4.3 (4,364) Customer Service 4.6 (6,610) ## Telegram alternatives [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,161)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,211)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,717)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Google Chat](https://www.capterra.com/p/175800/Chat/) [4.5 (2,394)](https://www.capterra.com/p/175800/Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175800/Chat/) [View all alternatives](https://www.capterra.com/p/180347/Telegram/alternatives/) ## FAQs about Telegram Overview ### What problems does Telegram solve? Telegram solves slow team communication, large-file transfer limits, and scattered updates by combining messaging, cloud file storage, channels, and bots in one fast, cross-device workspace. Remote teams, educators, developers, support staff, and client-facing businesses use it to share heavy documents, automate alerts, organize group discussions, and keep information accessible without clogging device storage. Answer based on 1902 reviews Overview ### Which roles and teams benefit most from Telegram? Telegram is most used by students, freelancers, business owners, and technical teams that need fast, flexible communication. Entrepreneurs and managers use it to coordinate staff and clients, while software developers, engineers, and project managers rely on group chats, file sharing, and channels to collaborate, share updates, and manage distributed work. Answer based on 6430 reviews Overview ### What company size and industries is Telegram built for? Telegram is built primarily for small businesses, which make up 71% of reviewers, with Computer Software and Information Technology and Services tied as top industries at 9% each. It also serves enterprises at 18% and midsize businesses at 12%, commonly for instant messaging and chat. Answer based on 6436 reviews Features and Usability ### What are the key features of Telegram? Telegram includes core messaging and collaboration features such as group chats, channels, file sharing, and audio or video calls. Differentiating features include multi-device access with cloud chat history, secret chats with encryption controls, group management tools, and bots or API support for alerts, automation, and workflow updates. Answer based on 3210 reviews Integrations ### Which third-party tools and platforms does Telegram integrate with? Telegram integrates with more than 20 third-party tools and platforms, including WhatsApp, Slack, Instagram, Twitter/X, YouTube, Gmail, Google Drive, and WordPress. Reviewer mentions also point to automation and workspace connections through Make, IFTTT, and Notion, covering communication, social media, file sharing, and content workflows. Answer based on 1399 reviews Getting Started and Support ### How easy is it to onboard and train a team on Telegram? Telegram is quick to onboard for most team members because setup is simple and the interface feels familiar to users coming from other messaging apps. Teams can train through in-app tutorials, step-by-step guidance, video tutorials, channels, groups, and audio rooms. Nontechnical users adapt quickly, while admins, bot builders, and privacy-focused users may need more time. Answer based on 55 reviews Getting Started and Support ### What customer support options does Telegram offer, and how do users rate the experience? Telegram offers email/help desk, FAQ/forum, and chat support. User experience with support appears mixed: some users describe prompt responses and helpful customer care, while others report slow or missing replies, difficulty resolving account or app issues, and a support experience that feels limited or inconsistent. Answer based on 564 reviews Security ### How does Telegram handle data security and access control? Telegram uses encryption, secret chats with end-to-end encryption, self-destructing messages, two-step verification, passcode or app lock options, and detailed privacy controls such as hiding phone numbers, profile photos, last seen, and controlling who can message or call. Reviewers also note privacy requires manual setup, and some report scam, spam, or impersonation risks in public spaces. Answer based on 2017 reviews Chat groups ### How well does Telegram handle group chats? Telegram handles group chats well for personal communities, work teams, and interest-based channels with fast messaging, file sharing, and flexible organization. Many users like the large-group support and cross-device access, though busy groups can create too many notifications, and searching older messages or files can feel less precise. Answer based on 3210 reviews ## Who uses Telegram? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Large, flexible file sharing 93% positive reviews out of 501 Most reviewers appreciate file sharing, noting unlimited file size, cloud storage, and cross-device accessibility. Stephen E. Graphic design, 2 - 10 employees. "The ability to share large files of up to 2gb, and to customize my experience on the app is so satisfying." Limited and unreliable video calling 49% negative reviews out of 423 Some users report video calls as lacking, noting missing features, poor quality, and absence of group calling. Santhoshkumar S. Quality engineer, 201 - 500 employees. "This app has limited video call feature and needs improvement." Completely free communication platform 97% positive reviews out of 204 Most reviewers find pricing highly attractive, highlighting Telegram’s free access, no ads, and no subscription fees. Kim M. Financial Manager, 501 - 1,000 employees. "It is a free app that runs continuously when connected to a network. " Prevalence of scams and spam 91% negative reviews out of 319 Most reviewers report spam and scammers as a major issue, citing fake accounts, unsolicited messages, and insufficient moderation. Nava B. Owner, 1 employee. "So I don't trust Telegram one bit because they allow all this fraud to go on and their reporting process does nothing." Extensive automation and API options 94% positive reviews out of 184 Most reviewers describe integrations as robust, praising Telegram’s open API, bot support, and business automation features. Inconsistent and overwhelming notifications 73% negative reviews out of 300 Most reviewers find notifications problematic, mentioning excessive alerts, delayed delivery, and confusing customization options. Anonymous User Student Intern, 10,001+ employees. "I didn't liked the notification system of telegram , because it failed to notify me of some important messages." ## Features AI summary Based on 17,996 Team Communication reviews Capterra reviewers highlight these features as the main priorities when selecting team communication software: - **Meeting Management** (**50%** of reviewers rated this feature as critical) - **Mobile Access** (**52%**) - **Real-Time Chat** (**51%**) Telegram supports **Real-Time Chat**, but it does not include **Meeting Management** or **Mobile Access**. Instead, it offers **Collaboration Tools** (**48%**), which reviewers also identify as an important capability. That mix can still work well for teams that need fast day-to-day messaging and shared coordination, helping businesses keep conversations moving and work together more efficiently. Real-Time Chat 4.7 (2,065) 62.71% of 2065 reviewers that rated this feature as important or highly important With Telegram’s real-time chat, you can instantly message individuals or groups, share media, and switch between devices seamlessly. Reviewers appreciate its speed, security, privacy, and smooth group chats, though some mention occasional delays or missing message acknowledgment options. Collaboration Tools 4.4 (733) 49.11% of 733 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Alerts/Notifications 4.5 (2,019) 58.15% of 2019 reviewers that rated this feature as important or highly important Telegram gives you customizable alerts and notifications, letting you control what, when, and how you’re notified. Reviewers appreciate timely updates, mute options, and integration with devices, though some mention occasional delays or unwanted new user notifications. File Sharing 4.7 (1,961) 60.73% of 1961 reviewers that rated this feature as important or highly important Telegram offers seamless file sharing, letting you send large files of any type—documents, videos, or images—without compression or size limits. Users think it’s fast, secure, cloud-based, and accessible across devices, with many praising its unlimited storage and easy file retrieval. Search/Filter 4.4 (1,244) 52.73% of 1244 reviewers that rated this feature as important or highly important You can quickly search and filter messages, files, contacts, and groups in Telegram. Reviewers appreciate the ability to find information by keyword, type, or date, though some say group or content searches can be limited or downloading multiple items is cumbersome. Audio Calls 4.5 (1,177) 54.72% of 1177 reviewers that rated this feature as important or highly important Telegram enables you to make high-quality, secure audio calls over data, even with weak connections. Reviewers indicate calls are clear, affordable, and easy to use across devices, but some mention occasional dropped calls or delayed notifications compared to other apps. Telegram 29 features ### All Features - Alerts/Notifications: Telegram gives you customizable alerts and notifications, letting you control what, when, and how you’re notified. Reviewers appreciate timely updates, mute options, and integration with devices, though some mention occasional delays or unwanted new user notifications. - API: Application programming interface that allows for integration with other systems/databases - Audio Calls: Telegram enables you to make high-quality, secure audio calls over data, even with weak connections. Reviewers indicate calls are clear, affordable, and easy to use across devices, but some mention occasional dropped calls or delayed notifications compared to other apps. - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Blogs: Allows users to publish blogs on social site - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Management: Manage, organize, and store contact information - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - File Sharing: Telegram offers seamless file sharing, letting you send large files of any type—documents, videos, or images—without compression or size limits. Users think it’s fast, secure, cloud-based, and accessible across devices, with many praising its unlimited storage and easy file retrieval. - Group Messaging: Group messaging lets multiple people carry on a group conversation - Interaction Tracking: Track interaction history by documenting conversations for contacts - Mobile Application: Offers a mobile app version for volunteers to receive relevant information and manage their volunteer history. - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Personalization: Adjust communications based on previous interactions or personal preferences - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Chat: With Telegram’s real-time chat, you can instantly message individuals or groups, share media, and switch between devices seamlessly. Reviewers appreciate its speed, security, privacy, and smooth group chats, though some mention occasional delays or missing message acknowledgment options. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Screen Sharing: Digitally share screen view with others - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: You can quickly search and filter messages, files, contacts, and groups in Telegram. Reviewers appreciate the ability to find information by keyword, type, or date, though some say group or content searches can be limited or downloading multiple items is cumbersome. - Secure Data Storage: Securely stores data to prevent data loss or breaches - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. Features 4.6 (6,434) 4.6 Based on 6,434 reviews ## Pricing Value for money 4.7 (4556) ### Starting price Free trial not available Value for money 4.7 (4,556) 4.7 Based on 4,556 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (4364) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (4,364) 4.3 Based on 4,364 reviews ## User reviews Overall rating 4.7 Based on 6,438 reviews Filter by rating 5(4598) 4(1560) 3(243) 2(24) 1(13) Mentioned topic Sorted by most recent EP Elena P. Digital Strategy Senior Specialist Non-Profit Organization Management ### "Flexible communication tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 25, 2026 It is a solid, flexible communication tool, especially for managing groups and broadcasting updates. Reliable and fast, with room to improve on default privacy settings Pros Fast, reliable messaging with great group/channel management, large file sharing, and useful for bots for automation. Cons default chats aren't end-to-end encrypted unless you use Secret Chat, which can be confusing for less tech-savvy users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Giovanni S. Freelancer Internet ### "Molto più di un'app di messaggistica: un vero e proprio hub per file e offerte" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 21, 2026 Definirla solo un'app per chattare è riduttivo; è a tutti gli effetti uno spazio cloud gratuito e un aggregatore di notizie. Tra la comodità della chat "Messaggi salvati" (da usare come blocco appunti infinito sincronizzato tra PC e telefono) e la pulizia dei gruppi, è un'applicazione indispensabile per organizzare informazioni, acquisti e spostamenti in modo intelligente. Pros Rispetto alle app di messaggistica tradizionali, Telegram gioca in un'altra categoria. La gestione dei file è eccezionale: puoi inviare video o documenti pesantissimi senza che vengano compressi, il che è perfetto se devi scambiare il montaggio di un progetto video pesante o scherzi da masterizzare. Ma il vero punto di forza per la vita di tutti i giorni sono i canali: è lo strumento definitivo per seguire le offerte tech su smartphone e cuffie, ricevendo le notifiche senza intasare la mail. Inoltre, la gestione delle chat è comodissima per organizzare viaggi con un amico: puoi fissare in alto i PDF dei biglietti aerei, le prenotazioni della casa e gli orari degli autobus locali, avendo tutto sempre a portata di mano. Cons Il limite principale è il network: non tutti lo usano come app principale. Spesso ti ritrovi costretto a mantenere installate altre applicazioni più diffuse semplicemente perché un gruppo di studio all'università si rifiuta di fare il passaggio. Inoltre, se ti fai prendere la mano e inizi a seguire decine di canali di sconti, l'interfaccia diventa un caos totale, a meno che non impari subito a utilizzare la funzione "Cartelle" per separare le chat personali dalle news. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. QG Quentin G. Graphiste web designer Design ### "Un outil de communication efficace pour mes échanges" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2026 Pros L'envoi de fichiers lourds sans trop de perte de qualité est un vrai avantage pour mon travail de design. L'interface reste légère et rapide, même avec beaucoup de conversations actives. Cons Je vois que Telegram est moins répandu que WhatsApp dans certains cercles professionnels pour la simplicité. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. QS QUENTIN S. Ingénieur Conception mécanique Mechanical or Industrial Engineering ### "TELEGRAM AVIS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 7, 2026 Mon expérience globale avec Telegram est positive : l'application est rapide, fiable et je peux facilement communiquer sur tous mes appareils. Le partage de fichiers est transparent, les groupes sont bien organisés et les options de confidentialité me donnent plus de contrôle. C'est un outil puissant et pratique pour mon usage quotidien. Pros Je trouve Telegram vraiment efficace : l'application est rapide, les messages se synchronisent parfaitement sur mes appareils, et je peux envoyer des fichiers volumineux sans aucun problème. Les groupes et les canaux me permettent de gérer facilement de grandes discussions, et les options de confidentialité me donnent plus de contrôle sur mes données. En fin de compte, c'est un outil puissant, lisse et très polyvalent pour mes besoins. Cons Telegram a aussi quelques inconvénients dans mon expérience : certains contacts ne l'utilisent pas, ce qui limite son caractère pratique. Les paramètres sont parfois un peu trop nombreux, l'interface peut sembler complexe au premier abord, et les appels ne sont pas toujours aussi stables que sur d'autres applications. En fin de compte, il est puissant, mais pas toujours le plus simple pour une utilisation rapide. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Mael T. Graphiste freelance Design ### "Pour plus de confidentialité" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 2, 2026 J’ai longtemps été utilisateur de l’application il y a quelques années, mais aujourd’hui je ne l’utilise quasiment plus. Pros La sécurité, la qualité des échanges, possibilité de créer des canaux et les manager facilement. J’aime aussi l’interface de l’application Telegram. Cons Lors d’une tentative de connexion récente, Telegram m’a demandé de payer pour enfin recevoir le code de confirmation et je trouve ça absurde. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Pour certains usages tels que le partage de fichier, WhatsApp peut sembler restrictif. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Daniel E. Marketing Manager Entertainment ### "Una aplicación rápida, completa y muy versátil" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 August 17, 2026 Mi experiencia general con Telegram ha sido bastante positiva. Es una aplicación rápida, estable y muy versátil, especialmente para compartir archivos, gestionar grupos y seguir canales. La posibilidad de utilizarla en varios dispositivos resulta muy cómoda. Como punto negativo, algunas funciones pueden resultar algo complejas al principio, pero en general es una herramienta muy completa y fiable. Pros Lo que más me gusta de Telegram es su rapidez y facilidad de uso. La aplicación permite enviar mensajes, archivos, fotos y vídeos de forma muy sencilla, incluso cuando los archivos son grandes. También valoro mucho los grupos, canales y la posibilidad de utilizar la misma cuenta desde varios dispositivos. Cons Lo que menos me gusta de Telegram es que algunas funciones y opciones pueden resultar algo confusas al principio, especialmente por la cantidad de posibilidades que ofrece. También echo en falta una mayor privacidad por defecto en algunas conversaciones y una experiencia algo más sencilla y ordenada para usuarios que no necesitan tantas funciones. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) No quería mezclar mi vida laboral con la personal Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jack S. A and R Coordinator at Pulse Music Group Music ### "My daily coordination tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2026 Pros Sending large files-such as audio demos or contracts-happens without compression or loss of quality, which is essential in my line of work. I regularly use customizable bots to automate reminders for meetings and contract deadlines, and the encrypted messaging gives me peace of mind during sensitive negotiation discussions. Cons Notifications can quickly become overwhelming when multiple groups are active at the same time. I also miss having native integration with our project management tools-which sometimes necessitates tedious manual work-as well as truly reliable group video calling for quick meetings. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Bhawna D. Recruiter Financial Services ### "Telegram review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 9, 2026 Overall, my experience with Telegram was positive. It is a versatile and reliable messaging platform with strong communication and file-sharing features, although the wide range of options can take some time to get familiar with. Pros Telegram is fast, easy to use, and offers useful features for messaging, group chats, file sharing, and large communities. The ability to use multiple devices and share larger files is also convenient. Cons Some users may find the large number of features and settings a little overwhelming. Large groups can also become difficult to manage, and privacy settings may require extra attention. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Creative Director Media Production ### "Superior gifs and emojis" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 6, 2026 Pros What I like most about Telegram is its ease of use. Also they have superior gifs and emojis compared to other telecommunication apps. Cons What I like least about Telegram is the spam texts I get from sleezy people around the world. They would have a better defense system against this spam. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lexus K. Cleaner Hospitality ### "Decent online messenger service " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 August 6, 2026 Pros I like Telegram because it's fast, easy to use, and works well across all my devices. I can send messages, photos, videos, and large files without much hassle, and everything stays synced. I also like the group chats and channels, which make it easy to stay connected with different people and communities. Overall, it feels simple and reliable for everyday messaging. Cons One thing I don't like about Telegram is that some of its features can be a little confusing at first because there are so many settings and options. I also wish end-to-end encryption was enabled by default for all chats instead of only Secret Chats. While it's a great messaging app overall, it can take a bit of time to learn everything it has to offer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/180347/Telegram/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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