--- title: "Viber Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Viber Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/180348/Viber/" page_type: "product" language: "en" --- # Viber Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Viber ## What is Viber? Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options. ## What is Viber used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 4,061 user reviews Reviews sentiment Positive 87% Neutral 11% Negative 2% Pros & cons Intuitive and accessible interface Reliable global family connection Intrusive in-app advertisements Unreliable and excessive notifications ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Customer Engagement / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Communications Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Viber?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.viber.com&name=Viber) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Viber 4.4 (4,061) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (4,061) Ease Of Use 4.6 (16,425) Value For Money 4.5 (2,863) Value For Money 4.6 (11,483) Customer Service 4.3 (2,795) Customer Service 4.7 (10,698) ## Viber alternatives [4.4 (4,088)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.3 (672)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.2 (999)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/180348/Viber/alternatives/) ## FAQs about Viber Overview ### What problems does Viber solve? Viber solves expensive international calling, fragmented team communication, and slow file sharing by combining messaging, group chats, video calls, document sharing, and contact syncing across mobile and desktop. Remote teams, customer-facing staff, educators, students, and families benefit most when they need secure, low-data communication across countries or weak internet connections. Answer based on 1881 reviews Overview ### Which roles and teams benefit most from Viber? Viber is most used by students, freelancers, managers, business owners, and technical professionals who need fast, low-cost communication. Sales and project teams use it to coordinate updates and client outreach, while teachers, researchers, and executives rely on group chats, calls, and file sharing to stay connected across locations. Answer based on 4059 reviews Overview ### What company size and industries is Viber built for? Viber is built primarily for small businesses, which make up 66% of reviewers, with Information Technology and Services leading at 8%. It also serves enterprises at 20% and midsize businesses at 14%, with notable use in Computer Software at 7% and Education Management at 5%, especially for community communication. Answer based on 4060 reviews Features and Usability ### What are the key features of Viber? Viber includes core messaging and calling features such as group chat, video calling, voice calling, and international calling through Viber Out. Differentiating features include end-to-end encryption, disappearing messages, message editing and deletion, photo and file sharing, and community management, with desktop and mobile access for ongoing communication. Answer based on 1413 reviews Integrations ### Which third-party tools and platforms does Viber integrate with? Viber integrates with WhatsApp and Telegram in the official catalog, while reviewers also commonly reference Skype, Messenger, Instagram, Snapchat, Zoom Workplace, and Microsoft Outlook alongside Viber workflows. It also appears in file-sharing and communication use cases with Microsoft 365 and LiveChat. Answer based on 622 reviews Getting Started and Support ### How easy is it to onboard and train a team on Viber? Viber is quick to onboard for most teams, with simple phone-number registration and an interface familiar to anyone who has used messaging apps. Beginners and nontechnical users often start without formal training, though some teams benefit from short tutorials or documentation to explain calling features, trials, and less obvious functions. Answer based on 14 reviews Getting Started and Support ### What customer support options does Viber offer, and how do users rate the experience? Viber offers chat support. User experience with support is mixed: some report clear answers, quick responses, and even fast refund handling, while others describe slow follow-up, generic assistance, and difficulty resolving account access or activation problems. Support tends to feel adequate for routine issues but frustrating for more complex cases. Answer based on 588 reviews Security ### How does Viber handle data security and access control? Viber uses end-to-end encryption, communication encryption, P2P-encrypted chats, secret or hidden chats, disappearing messages, PIN or password protection, QR-code verification for desktop setup, and privacy controls like hiding last seen or online status. Some reviewers still question permissions, phone-number-based signup, group visibility, and whether call encryption or privacy protections feel consistent enough. Answer based on 507 reviews Group chat ### How well does Viber work for group chats? Viber works well for group chats, especially for friends, families, and small business teams coordinating across countries. It supports messaging, media sharing, privacy controls, and desktop access, but some users find the interface cluttered, notice occasional delivery issues, or want better participant limits and smoother account support. Answer based on 1413 reviews ## Who uses Viber? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible interface 97% positive reviews out of 715 Most reviewers find ease of use a major benefit, highlighting simple navigation, straightforward setup, and user-friendly design. Anonymous User Digital Creator, 51 - 200 employees. "Its provide easy, fast and free way for people all around the world to get in touch." Intrusive in-app advertisements 87% negative reviews out of 134 Most users comment advertisements frequently interrupt conversations, with pop-ups and spam messages causing annoyance and distraction. Reliable global family connection 97% positive reviews out of 294 Most users report family communication is seamless, enabling affordable, frequent contact with relatives worldwide via calls and messages. Jane Marris D. Chef, 11 - 50 employees. "Viber is good to use in a short time communication like family messages and friends to enjoy moments, especially for a long-distance family." Unreliable and excessive notifications 73% negative reviews out of 110 Most users report notifications are inconsistent, delayed, or excessive, leading to missed messages and unnecessary interruptions. Dunia M. Product Expert, 11 - 50 employees. "The main issue I have is that even though my phones notifications were on, I would always miss calls from customers because the notification would not go through successfully." Free cross-platform communication tool 96% positive reviews out of 213 Most reviewers describe pricing as a strong point, emphasizing Viber’s free access across devices without subscription fees. Lack of unwanted call blocking 93% negative reviews out of 76 Most reviewers indicate call blocking is missing, making it impossible to prevent spam or unwanted callers from reaching them. ## Features AI summary Based on 4,339 Customer Communications Management reviews Capterra reviewers highlight these as the top features buyers look for in customer communications management software: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**33%**) Viber includes **Chat/Messaging** and **Multi-Channel Communication**, giving teams a way to manage conversations across channels and respond to customers in real time. However, it does not offer **SMS Messaging**. Instead, it provides **Customer History** (**35%**), which helps teams keep track of past interactions and customer context, allowing businesses to deliver more informed support and maintain more consistent communication. Chat/Messaging 4.6 (819) 66.79% of 819 reviewers that rated this feature as important or highly important With this capability, you can instantly connect worldwide through real-time text, voice, and video messages, sharing files, photos, and stickers. Reviewers appreciate the intuitive interface, strong encryption, media sharing, and unique sticker options, but some want even more advanced messaging tools. Multi-Channel Communication 4.4 (519) 50.48% of 519 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Customer History 4.5 (114) 64.04% of 114 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships Personalization 4.3 (680) 49.56% of 680 reviewers that rated this feature as important or highly important You can personalize Viber’s look and feel with custom themes, chat backgrounds, stickers, and notification sounds. Reviewers appreciate the ability to tailor chats and profiles, but some wish for more options like uploading custom images for backgrounds or deeper customization compared to other apps. Communication Management 4.5 (596) 62.25% of 596 reviewers that rated this feature as important or highly important It gives you centralized control over chats, calls, and contacts, letting you organize, track, and manage conversations easily. Users think Viber’s message sorting, notification management, and device syncing help keep communication efficient, though some feel it lacks advanced capabilities compared to newer apps. Group Management Viber offers flexible group management, letting you create, organize, and personalize groups or communities with roles and permissions. Reviewers appreciate the ease of adding/removing members, sharing media, and setting group rules, though some mention admin actions can be too visible to all members. Viber 16 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Chat/Messaging: With this capability, you can instantly connect worldwide through real-time text, voice, and video messages, sharing files, photos, and stickers. Reviewers appreciate the intuitive interface, strong encryption, media sharing, and unique sticker options, but some want even more advanced messaging tools. - Communication Management: It gives you centralized control over chats, calls, and contacts, letting you organize, track, and manage conversations easily. Users think Viber’s message sorting, notification management, and device syncing help keep communication efficient, though some feel it lacks advanced capabilities compared to newer apps. - Customer History: Access previous interactions or concerns to maintain customer relationships - Discussions/Forums: This aspect helps you join or create communities for topic-based discussions, file sharing, and polls. Reviewers indicate forums are easy to use, support large groups, and aid collaboration, though some mention limited file type support and occasional moderation challenges in larger communities. - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Group Management: Viber offers flexible group management, letting you create, organize, and personalize groups or communities with roles and permissions. Reviewers appreciate the ease of adding/removing members, sharing media, and setting group rules, though some mention admin actions can be too visible to all members. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Personalization: You can personalize Viber’s look and feel with custom themes, chat backgrounds, stickers, and notification sounds. Reviewers appreciate the ability to tailor chats and profiles, but some wish for more options like uploading custom images for backgrounds or deeper customization compared to other apps. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. Features 4.3 (4,061) 4.3 Based on 4,061 reviews ## Pricing Value for money 4.5 (2863) ### Starting price Free trial not available Value for money 4.5 (2,863) 4.5 Based on 2,863 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Telegram](https://www.capterra.com/p/180347/Telegram/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2795) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,795) 4.3 Based on 2,795 reviews ## User reviews Overall rating 4.4 Based on 4,061 reviews Filter by rating 5(2233) 4(1305) 3(439) 2(69) 1(15) Mentioned topic Sorted by most recent JG Jessee G. Director of Media Media Production ### "An instant communication channel" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 23, 2026 Viber maintains a direct line of communication between the office and shooting sets, minimizing logistical downtime. Pros Coordinating production crews, photographers, and marketing teams on location requires a responsive communication tool. Viber makes it easy to exchange text messages, voice notes, and lightweight media files while on the move. Cons The user interface feels cluttered with ads and promotional content that can distract from professional work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RI Ricardo I. Self Employed Arts and Crafts ### "Available to install almost everywhere, unavailable to connect sometimes." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 May 31, 2026 My overall experience is fair. The messenger features and platform availability are actually nice but as I mentioned previously, the connectivity can be unreliable. Pros What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface. Cons What I least like about Viber is the not so reliable connectivity. Call quality in particular can be spotty. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GLENN TERYLL JORDAN N. Qualiticien Hospital & Health Care ### "Mon avis sur Viber" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 30, 2026 Pros Permet de faire des échanges de fichiers, des audios, et de faire des appels de manière rapide et instantanée. Cons L'un des inconvénients que je rencontre est que le logiciel ne se vend plus bien, il n'est pas assez populaire Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Shriya M. Assistant Trainee Banking ### "Easy and Reliable for Staying Connected" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 March 27, 2026 Overall, my experience with Viber has been positive. It’s reliable for messaging and calling, especially with friends and family abroad. While there are occasional issues with notifications or call quality it’s a convenient and easy-to-use app for staying connected. Pros Viber is great for staying connected with friends, family and colleagues especially internationally. I love its free messaging and calls, fun stickers and easy-to-use group chat features. The app works smoothly on both mobile and desktop. Cons Sometimes Viber can feel a bit cluttered with too many notifications, and the call quality isn’t always consistent. Some features, like backup and media management, could be more straightforward. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Eva B. Customer service Retail ### "Happy viber " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 Is good way to interact with friends also make international calls, should be free international calls. Pros The emoticons is in a way to express how you feel in the moment, I don't think anyone can write it down more words about the app. Cons None I can't say anything about it. Because is an app to chat with friends and friends I can't say more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AV Art V. Consultant Biotechnology ### "Intrusive ads and obnoxious ringtones - NO GO" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 March 8, 2026 Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads & obnoxious ringtones Pros That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way Cons The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VC Vicente C. Quality Technician Automotive ### "A Secure and Versatile Messaging Experience with Viber" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 20, 2026 Overall, using Viber is a secure and versatile messaging experience for me. Viber is a reliable choice for everyday communication. Pros I like its end to end encryption for messages, making it secure and easy. Features like stickers, GIFs and hidden chats which lets me keep private conversations securely locked with a PIN. Cons What I like least about Viber is that it can sometimes use a lot of power and memory, especially when running in the background. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Software Engineer Computer Software ### "Okaysh for what it does" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 December 11, 2025 Pros Viber was a very good piece of software years ago, while today is still working as expected, there are probably better alternatives Cons The UI is a bit old, they never refreshed it for real up to current UI/UX that a user would expect nowadays Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Allan Del Cris T. Onboarding Specialist Outsourcing/Offshoring ### "Honest review on Viber" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 3, 2025 Overall, Viber is still not that popular here in the Philippines for everyday use. Maybe they need to invest on endorsing this apps more. Pros I like the viber feature especially for business ads. It really suggest product ir services that is important or valuable. Cons I don't think Viber has any negative characteristics. I'n fact, those feature where in I feel belong to some groups who invited me to their group. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Laura S. Benefits Manager Financial Services ### "Great, easily to use app" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2025 Pros I have found that this is a popular app to use within Eastern Europe and it has made work very accessible to get quick access to contractors that work for the company Cons The layout is a little different to other instant messengers so it takes some time to use the functions but it is easy to access to message people straight away. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/180348/Viber/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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