# Viber Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Viber Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/180348/Viber --- # Viber Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Viber ## What is Viber? Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options. ## What is Viber used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 4,060 user reviews Reviews sentiment Positive 87% Neutral 11% Negative 2% Pros & cons Intuitive and accessible interface Reliable global family connection Intrusive in-app advertisements Unreliable and excessive notifications ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Customer Engagement / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Communications Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Viber?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.viber.com&name=Viber) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Viber 4.4 (4,060) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (4,060) Ease Of Use 4.6 (16,380) Value For Money 4.5 (2,862) Value For Money 4.6 (11,438) Customer Service 4.3 (2,794) Customer Service 4.7 (10,656) ## Viber alternatives [4.4 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.3 (670)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.2 (993)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/180348/Viber/alternatives/) ## FAQs about Viber Overview ### What problems does Viber solve? Viber solves expensive international calling, fragmented communication across devices, and slow coordination in group chats by combining messaging, voice/video calls, file sharing, and synced desktop-mobile access in one secure app. Families abroad, student groups, remote teams, client-facing staff, and small businesses benefit most from faster, lower-cost communication. Answer based on 1881 reviews Overview ### Which roles and teams benefit most from Viber? Viber is most used by students, freelancers, managers, and small-business leaders who need fast, low-cost messaging and calling. Engineering and project teams use it for quick coordination and file sharing, while teachers, consultants, sales staff, and accountants rely on it for client communication, updates, and maintaining responsive day-to-day conversations. Answer based on 4059 reviews Overview ### What company size and industries is Viber built for? Viber is built primarily for small businesses, which make up 66% of reviewers, with Information Technology and Services leading industries at 8%. It also serves enterprises at 20% and midsize businesses at 14%, with Computer Software at 7% and Education Management at 5%, often for community use. Answer based on 4060 reviews Features and Usability ### What are the key features of Viber? Viber includes core messaging and calling features like group chat, video calling, voice calling, and international calling through Viber Out. Reviewers also highlight photo and file sharing, communities for group communication, and privacy controls such as end-to-end encryption, hidden chats, disappearing messages, and message editing. Answer based on 1413 reviews Integrations ### Which third-party tools and platforms does Viber integrate with? Viber integrates with WhatsApp and Telegram in its official catalog, and reviewers also mention connections or cross-use with Skype, Messenger, Instagram, YouTube, Zoom Workplace, and Microsoft 365. These integrations span messaging, social media, video meetings, and document-sharing workflows used alongside Viber. Answer based on 622 reviews Getting Started and Support ### How easy is it to onboard and train a team on Viber? Viber is quick to onboard for most teams, with simple registration and a familiar messaging interface that many users learn without formal training. Beginners and nontechnical staff usually get started fast, while admins or users exploring calling plans and less-obvious functions may need short tutorials, basic documentation, or extra guidance. Answer based on 14 reviews Getting Started and Support ### What customer support options does Viber offer, and how do users rate the experience? Viber offers chat support. Users describe the experience as mixed: some report clear answers, quick responses, and even fast billing help, while others mention slow follow-up, generic assistance, and difficulty resolving account access or activation issues. Support tends to feel adequate for routine questions but less reliable for complex problems. Answer based on 588 reviews Security ### How does Viber handle data security and access control? Viber uses end-to-end encryption, communication encryption, secret or hidden chats, disappearing messages, PIN or password-protected chats, QR-code verification for desktop setup, and privacy controls like hiding last seen or online status. Some reviewers note phone-number signup, broad app permissions, limited blocking, and inconsistent privacy controls as drawbacks. Answer based on 507 reviews Group chat ### How good is Viber for group chats? Viber handles group chats well for everyday communication, especially for friends, families, and small business teams. It makes it easy to message, share media, mute notifications, and manage privacy settings, though some users find the interface cluttered, participant limits restrictive, or message delivery and access inconsistent. Answer based on 1413 reviews ## Who uses Viber? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 267 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 267 reviews IT & Software Development 21% IT & Software Development 21% Administrative 14% Customer Services & Support 12% Marketing 11% Others 42% Top industries Based on 267 reviews Information Technology and Services 29% Education Management 26% Computer Software 24% Hospital & Health Care 11% Other 10% ## Pros and Cons Intuitive and accessible interface 97% positive reviews out of 715 Most reviewers find ease of use a major benefit, highlighting simple navigation, straightforward setup, and user-friendly design. Mostafa C Digital Creator, 51 - 200 employees. "Its provide easy, fast and free way for people all around the world to get in touch." Intrusive in-app advertisements 87% negative reviews out of 134 Most users comment advertisements frequently interrupt conversations, with pop-ups and spam messages causing annoyance and distraction. Reliable global family connection 97% positive reviews out of 294 Most users report family communication is seamless, enabling affordable, frequent contact with relatives worldwide via calls and messages. Jane J Chef, 11 - 50 employees. "Viber is good to use in a short time communication like family messages and friends to enjoy moments, especially for a long-distance family." Unreliable and excessive notifications 73% negative reviews out of 110 Most users report notifications are inconsistent, delayed, or excessive, leading to missed messages and unnecessary interruptions. Dunia M Product Expert, 11 - 50 employees. "The main issue I have is that even though my phones notifications were on, I would always miss calls from customers because the notification would not go through successfully." Free cross-platform communication tool 96% positive reviews out of 213 Most reviewers describe pricing as a strong point, emphasizing Viber’s free access across devices without subscription fees. Lack of unwanted call blocking 93% negative reviews out of 76 Most reviewers indicate call blocking is missing, making it impossible to prevent spam or unwanted callers from reaching them. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chat/Messaging 4.6 (819) 66.79% of 819 reviewers that rated this feature as important or highly important With this capability, you can send instant messages, share multimedia, and enjoy real-time communication globally. Reviewers appreciate the intuitive interface, end-to-end encryption, diverse stickers, and ease of use, though some wish for more advanced capabilities like competitors offer. Personalization 4.3 (679) 49.48% of 679 reviewers that rated this feature as important or highly important It gives you options to customize chat backgrounds, themes, stickers, and notification sounds. Reviewers appreciate being able to tailor the app’s appearance and settings, though some feel choices are limited and would like more options for backgrounds and interface customization. Communication Management 4.5 (596) 62.25% of 596 reviewers that rated this feature as important or highly important Viber offers centralized tools to organize chats, calls, and contacts efficiently. Users think message sorting, notification control, and chat privacy are valuable, and they like accessing conversations across devices. Some reviewers find it especially helpful for managing business and international communications. Group Management This aspect helps you easily create, organize, and control groups or communities. Reviewers appreciate the ability to add or remove members, assign roles, and personalize groups. Many mention it simplifies collaboration, though some wish admin actions were less visible to all members. Discussions/Forums With this characteristic, you can participate in moderated communities, share files, and hold topic-based discussions. Some reviewers find forums helpful for collaboration and exchanging ideas, while others mention moderation challenges and wish for better file sharing and personalization options. Feedback Management 4.3 (620) 48.87% of 620 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Viber 16 features Application programming interface that allows for integration with other systems/databases Send messages, notifications, or documents to an entire customer base at the same time With this capability, you can send instant messages, share multimedia, and enjoy real-time communication globally. Reviewers appreciate the intuitive interface, end-to-end encryption, diverse stickers, and ease of use, though some wish for more advanced capabilities like competitors offer. Viber offers centralized tools to organize chats, calls, and contacts efficiently. Users think message sorting, notification control, and chat privacy are valuable, and they like accessing conversations across devices. Some reviewers find it especially helpful for managing business and international communications. Access previous interactions or concerns to maintain customer relationships With this characteristic, you can participate in moderated communities, share files, and hold topic-based discussions. Some reviewers find forums helpful for collaboration and exchanging ideas, while others mention moderation challenges and wish for better file sharing and personalization options. Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service This aspect helps you easily create, organize, and control groups or communities. Reviewers appreciate the ability to add or remove members, assign roles, and personalize groups. Many mention it simplifies collaboration, though some wish admin actions were less visible to all members. Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Generate personalized communications upon request to meet customer needs It gives you options to customize chat backgrounds, themes, stickers, and notification sounds. Reviewers appreciate being able to tailor the app’s appearance and settings, though some feel choices are limited and would like more options for backgrounds and interface customization. View and track pertinent metrics to find patterns and gain insights from data Supports various video file formats Get Advice We can help you find the software with the features you need. Features 4.3 (4,060) 4.3 Based on 4,060 reviews ## Pricing Value for money 4.5 (2862) ### Starting price Free trial not available Value for money 4.5 (2,862) 4.5 Based on 2,862 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Telegram](https://www.capterra.com/p/180347/Telegram/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2794) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,794) 4.3 Based on 2,794 reviews ## User reviews Overall rating 4.4 Based on 4,060 reviews Filter by rating 5(2233) 4(1304) 3(439) 2(69) 1(15) Mentioned topic Sorted by most recent RI Ricardo I. Self Employed Arts and Crafts ### "Available to install almost everywhere, unavailable to connect sometimes." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 May 31, 2026 My overall experience is fair. The messenger features and platform availability are actually nice but as I mentioned previously, the connectivity can be unreliable. Pros What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface. Cons What I least like about Viber is the not so reliable connectivity. Call quality in particular can be spotty. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GLENN TERYLL JORDAN N. Qualiticien Hospital & Health Care ### "Mon avis sur Viber" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 30, 2026 Pros Permet de faire des échanges de fichiers, des audios, et de faire des appels de manière rapide et instantanée. Cons L'un des inconvénients que je rencontre est que le logiciel ne se vend plus bien, il n'est pas assez populaire Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Shriya M. Assistant Trainee Banking ### "Easy and Reliable for Staying Connected" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 March 27, 2026 Overall, my experience with Viber has been positive. It’s reliable for messaging and calling, especially with friends and family abroad. While there are occasional issues with notifications or call quality it’s a convenient and easy-to-use app for staying connected. Pros Viber is great for staying connected with friends, family and colleagues especially internationally. I love its free messaging and calls, fun stickers and easy-to-use group chat features. The app works smoothly on both mobile and desktop. Cons Sometimes Viber can feel a bit cluttered with too many notifications, and the call quality isn’t always consistent. Some features, like backup and media management, could be more straightforward. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Eva B. Customer service Retail ### "Happy viber " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 Is good way to interact with friends also make international calls, should be free international calls. Pros The emoticons is in a way to express how you feel in the moment, I don't think anyone can write it down more words about the app. Cons None I can't say anything about it. Because is an app to chat with friends and friends I can't say more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AV Art V. Consultant Biotechnology ### "Intrusive ads and obnoxious ringtones - NO GO" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 March 8, 2026 Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads & obnoxious ringtones Pros That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way Cons The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VC Vicente C. Quality Technician Automotive ### "A Secure and Versatile Messaging Experience with Viber" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 20, 2026 Overall, using Viber is a secure and versatile messaging experience for me. Viber is a reliable choice for everyday communication. Pros I like its end to end encryption for messages, making it secure and easy. Features like stickers, GIFs and hidden chats which lets me keep private conversations securely locked with a PIN. Cons What I like least about Viber is that it can sometimes use a lot of power and memory, especially when running in the background. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Software Engineer Computer Software ### "Okaysh for what it does" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 December 11, 2025 Pros Viber was a very good piece of software years ago, while today is still working as expected, there are probably better alternatives Cons The UI is a bit old, they never refreshed it for real up to current UI/UX that a user would expect nowadays Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Allan Del Cris T. Onboarding Specialist Outsourcing/Offshoring ### "Honest review on Viber" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 3, 2025 Overall, Viber is still not that popular here in the Philippines for everyday use. Maybe they need to invest on endorsing this apps more. Pros I like the viber feature especially for business ads. It really suggest product ir services that is important or valuable. Cons I don't think Viber has any negative characteristics. I'n fact, those feature where in I feel belong to some groups who invited me to their group. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Laura S. Benefits Manager Financial Services ### "Great, easily to use app" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2025 Pros I have found that this is a popular app to use within Eastern Europe and it has made work very accessible to get quick access to contractors that work for the company Cons The layout is a little different to other instant messengers so it takes some time to use the functions but it is easy to access to message people straight away. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NH Nicole H. Verwaltung Security and Investigations ### "Super Kommunikationsapp" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 26, 2025 Pros Das man sich ohne Telefonnummer einen Account erstellen kann und direkt loslegen kann. So hat man mehr Privatsphäre Cons Das man teilweise die Nachrichten trotz Internet nicht losschicken kann. Der empfang ist nicht so stark, wie bei anderen Messangern Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/180348/Viber/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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