Who Uses This Software?

Group chat for brands and small businesses in a variety of industries that are looking to remain top of mind and continuously engage their customers.


Average Ratings

15 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    No
  • Support
    Online

Vendor Details

  • Viber Media
  • www.viber.com
  • Luxembourg

About Viber

Customer engagement and communication tool with eCommerce brand discovery options for small businesses.


Viber Features

  • Content Management
  • Content Moderation
  • Discussions / Forums
  • Event Management
  • Group Management
  • Ideation / Crowdsourcing
  • Member Directory
  • Membership Management
  • Social Media Management
  • Website Management
  • Batch Communications
  • Chat / Messaging
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communications
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

Viber Reviews Recently Reviewed!


Viber is so cool

Oct 24, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about this software is that I do not have to create an account to use it. I simply can use my mobile number and start calling and texting others. Viber has cool stickers that light up your conversations. Viber has more than hundred million users around the world. Because of that, there is nothing to worried about the usefulness of this software. Comparing to direct calls Viber calls are cheaper since it only uses data.

Cons: Sometimes I feel like the quality of Viber calls is not up to the mark comparing to other similar software in the market.

Overall: I barely take direct calls from the day I started using Viber. I am using this Viber since 2015 and it saved a lot of my money and time. Not just text and voice calls, Viber also provides features like video call, image upload, audio upload and document uplaod.

Viber - a must have in eastern europe

Nov 15, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Everyone in my country (Bulgaria) with even a simple smartphone has it. I foundout that this app is extremely popular on the balkans for some reason.

2. It connects with your phone contacts easily and shows which one of your contacts has the app installed.

3. Saves money if you call from abroad.

4. Works with mobile data and wi fi when you dont have network coverage.

5. Stickers are nice and expressive.

Cons: 1. Sometimes I experience call drops.

2. Calls are with poor quality when the wi-fi is not very strong.

3. It is slightly difficult to navigate through the interface if you never used it before.

Overall: For me it is really useful app as all my friends and coleagues used it. It is my main chat app after fb messenger. I think it could be very useful for businesses and travellers.

Group chat | Clear calls | Sticker packs

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Viber is very secure chat Application with voice calls facility and chat facility. Viber has awesome chat stickers with many more categories. It helps easy to chat. In the group chats any of the member in the allows to add peoples to the group and only admin can remove the people from the group chat.

Cons: When we on the location data it shares our location details with google map location where we in under chat massage.

Overall: Viber gives very clear voice call facility and nice chat stickers and supported with chat with gif files. And when we save any contact with Viber App it helps to save contact with the profile picture.

Capterra loader

Much better than WhatsApp but could still use improvement

Oct 25, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that I can talk to my international friends and video call with them easily. I also really like the stickers as they are some of the best. The desktop app is also very well designed unlike WhatsApp.

Cons: I don't like that Viber crushes the resolution of all the pictures sent through it. I understand that they need to do this to save data on phones, but they need to have an option as many people have plenty of data now days and don't want their pictures ruined.

Overall: Overall experience has been good. Hoping they add a simple feature to always send/receive full res pictures.

Chat as it goes

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use viber mostly for calls and Instant messaging more that i use my normal cellular calls. Quick connectivity and attractive interfaces make users more attracted. Latest updates are always better and easy to use. Never ever hated this cool messaging app

Cons: groups with unknown people could be annoying sometimes, a feature to block them within the group would be cool

Really useful and easy to use

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that where internet access is available, I can communicate with everyone, text, call, share.

Cons: There is nothing I dislike so far about viber.

Overall: Group chats and instant messaging, as well as sharing and saving the data make viber, in my opinion, one of the most popular and useful softwares. It is very easy to download, low cost, secure. Love it.

Viber is my primary instant messaging tool for both personal and business.

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easiest to use and great messages syncing across devices. Easy to send files too! Interface is very user friendly.

Cons: Managing and syncing contacts get very weird. Also I cant add contacts in my desktop version. searching for

Overall: I stopped using other instant messagin tools.

Messages, messages

Nov 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I always use it when I want to save my phone balance. It's great that I can use it from anywhere, anytime for both calling and messages and I only need internet connection.

Cons: It doesn't want to send pictures sometimes when I use public networks.

Capterra loader

Top Communication application

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Viber is most frequently used for internal/external communication between family members or professional parties.

It's really fast and low data consuming.

it's really easy to use and reliable.

It's a free application.

Cons: Syncing between mobile app & desktop app not so good.

Overall: I daily use Viber app to communicate with friends, family and professional parties.

Capterra loader

Viber comment

Nov 03, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: An alternative to expensive phone calls with many countries. Fast exchange of information by sending photos.

Cons: Very often, the audio connection is interrupted or poor.

great for connecting with people

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Its a great app for chatting and its also available on desktop.

Cons: Video calls are very bad when connection is poor.

Not well enough

Nov 06, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: Stickers, Likes for messages inside groups, good design

Cons: Very slow on even iPhone SE. Everytime I used Viber it is slow, comparing to another messengers.

Overall: Use mostly for group chats

Great and easy

Nov 10, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It is so easy to use and very reliable. It is great for keeping in contact with your closest friends and family when travelling.

Cons: Sometimes it doesn't send me notification i received the message.

Good Vibes in Viber

Oct 31, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about viber unlike other messaging and video chatting app is that, when you share photos or when you do video chatting, the original quality of the photo does not change or degrade. It is also user-friendly.

Cons: The least thing about viber is that you can only communicate with those people who also have viber and there are only few people from my circle that uses this so it is better if you recommend this to your friends and family as well.

Viber review

Nov 04, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to set up and seamless connectivity

Cons: not popular enough to get people on board